Cancel Quickpay: The Right Way

How to cancel Quickpay and stop recurring merchant charges in malaysia

What is Quickpay and why merchants use it

Quickpay is a digital payment gateway that allows merchants and businesses to accept card payments and other online payment methods. Unlike consumer subscription apps, Quickpay operates as a business-to-business service, meaning you likely signed up as a merchant or business owner rather than as an individual consumer. The company is based in Denmark and currently has no publicly listed Malaysian office, which matters when you need to contact them for cancellation.

How Quickpay works as a payment processor

When you use Quickpay, you are not paying for a subscription to an app or streaming service. Instead, you are paying for the ability to process payments from your customers online. The service handles the technical infrastructure, security, and payment acceptance on your behalf. You pay a monthly merchant fee plus a small fee per transaction you process. This structure is different from typical consumer subscriptions, which means cancellation is not always as straightforward as pressing an unsubscribe button.

Merchants in Malaysia often use Quickpay to accept international card payments, which explains why you may have signed up initially. Your billing runs on a recurring cycle, and many users discover that Quickpay's account interface does not clearly display a cancellation option, leaving them uncertain how to stop the charges.

Quickpay pricing and what you are charged

Quickpay pricing varies depending on your merchant tier and transaction volume. European pricing examples show a standard Merchant Plan at approximately 7 euros (RM35.77) per month, plus 0.10 euros (RM0.51) per transaction processed. Enterprise plans are custom-priced for merchants processing volumes above 35,000 euros (RM178,850) per month. Malaysia-specific pricing for 2026 has not been publicly confirmed, and the company does not advertise local FPX or DuitNow pricing on its main website.

This means your actual charges depend on how many transactions you processed that month. If you no longer need the service, both the monthly base fee and per-transaction charges continue until you formally cancel. Stopping the charges requires you to take deliberate action, as Quickpay does not automatically suspend billing when you stop using the service.

Your consumer rights and why they protect you

Malaysian consumer law gives you specific rights when cancelling a service, and these rights apply even when dealing with a foreign company like Quickpay. Understanding these protections will help you cancel with confidence and prevent future disputes.

What the consumer protection act 1999 says about your cancellation rights

Under Malaysia's Consumer Protection Act 1999, you have the right to clear information about the terms of any service you subscribe to, including how to cancel it. The law also protects you against unfair contract terms and misleading information. If Quickpay's terms do not clearly explain how to cancel, or if the company makes cancellation deliberately difficult, that may breach your consumer protection rights.

Your legal position is straightforward: you have the right to terminate a service contract by providing written notice. The company must respect that notice and stop charging you. If they continue billing after you have cancelled, they are taking money without your permission, which is a breach of contract and potentially a violation of consumer law. This is why written cancellation requests are essential, as they create proof that you asked to stop the service.

How bank negara malaysia can help if Quickpay refuses to comply

If Quickpay refuses to cancel your account or continues billing after you have formally requested cancellation, you can lodge a complaint with Bank Negara Malaysia (BNM), which oversees payment service providers and merchant services. You can also contact the Malaysia Digital Economy Corporation (MDEC) if Quickpay claims to be a digital payment service. Both organisations have consumer complaint procedures that will investigate if the company is breaking the rules.

Before escalating to a regulator, you should exhaust direct contact with Quickpay. However, knowing that BNM exists as your enforcement mechanism gives you real leverage in your cancellation request. You can reference this in your written cancellation email, which often encourages companies to cooperate quickly.

Methods to cancel Quickpay and stop your merchant fees

Cancelling Quickpay requires you to follow a clear sequence, as the service does not offer a one-click unsubscribe like consumer apps do. Tocancel has helped thousands of users navigate payment gateway cancellations, and the approach that works best is always written communication combined with account access attempts.

Check your account settings first

Before contacting support, log into your Quickpay merchant account and look for a cancellation or closure option. Navigate to Account, Settings, Billing, Subscription, or Merchant Settings sections. Search for terms like close account, terminate service, deactivate merchant, or cancel subscription. Many users find a dedicated button in one of these areas, and using it creates an immediate record of your cancellation request.

If you find a cancellation button, click it and note the date and time. Take a screenshot of the confirmation page. If the system shows a pending cancellation date, verify this date matches your expectation, then screenshot it. If no button appears after a thorough search, proceed to the email cancellation method so you have a written record that proves you tried the account method first.

Email cancellation to Quickpay support

Send a formal cancellation email to [email protected]. This creates an official record that you requested cancellation on a specific date. Write your subject line as "Request to cancel Quickpay merchant account and stop all billing." In your email body, include the following information in a numbered list so nothing is missed.

1. Your full merchant account email address
2. Your merchant ID (if you have it)
3. The date you created your account
4. The date and amount of your last charge
5. Your request to cancel effective immediately or on a specific date
6. Your instruction that no further transactions should be processed
7. Your request for written confirmation of cancellation within 5 business days

Use this exact closing line in your email: "I request written confirmation that my account has been cancelled and that no further recurring charges will be applied. Please provide this confirmation by email to [your email address]." This makes your expectation explicit and gives Tocancel or a regulator clear proof of what you asked for if a dispute arises later.

Phone contact as a backup method

Quickpay's customer support telephone number is +45 77 34 86 42. This is a Denmark-based number, so be prepared for European business hours (typically Monday to Friday, 9am to 5pm Central European Time). Call and state that you wish to cancel your merchant account and stop all billing. Ask the support representative to send you a written confirmation email after the call. Note the date, time, and name of the person you spoke to.

Phone contact alone is not sufficient because you have no written proof. However, it speeds up the cancellation and gives you the opportunity to ask questions. Always follow a phone call with an email confirmation saying: "This confirms our telephone conversation on [date] at [time] with [representative name], during which I requested cancellation of my merchant account effective [date]. Please confirm in writing that this cancellation is now processed."

Steps to cancel Quickpay from your merchant dashboard

This is the fastest route if your dashboard contains a cancellation tool. Follow this sequence carefully to ensure no billing continues after you cancel.

1. Log into your Quickpay merchant account at quickpay.net
   • Use your email address and password
   • If you have lost access, request a password reset before proceeding
2. Navigate to the settings or account area
   • Look for tabs or menu items labelled Account, Settings, Merchant, Billing, or Subscription
   • Expand submenus if necessary
3. Search for a close or cancel option
   • Look for buttons or links with words like Cancel Account, Close Account, Deactivate, Terminate Service, or Stop Billing
   • If you see multiple options, choose the one that applies to your account type (e.g., Merchant Account or Payment Gateway)
4. Click the cancellation option and confirm your intent
   • The system may ask you why you are cancelling; select any required reason
   • It may offer to resolve issues; decline if your mind is made up
   • Confirm the cancellation by clicking a final confirmation button
5. Screenshot the confirmation page immediately
   • This proves the cancellation was processed
   • Note the cancellation date and any reference number shown
6. Check your email for an immediate confirmation message from Quickpay
   • If no email arrives within 2 hours, send the email cancellation request described above
   • Reference your dashboard cancellation in the email

What to do after your cancellation request is submitted

Once you have requested cancellation, your responsibility is to monitor your bank statements and card charges to verify that billing has stopped. This is where many users become frustrated because they assume the service stops immediately, but Quickpay may process one final charge or take time to deactivate your account.

Monitor your charges for the next three billing cycles

Check your bank or credit card statement for the next three months after you cancel. Quickpay should stop charging you within one billing cycle, but sometimes a final charge is processed before the account is fully closed. If you see a charge after your cancellation request, gather the following evidence immediately: your cancellation email or dashboard screenshot, your bank statement showing the unauthorized charge, and the date you requested cancellation. Use these to request a refund.

Email [email protected] again with the subject line "Refund request: Unauthorized charge after cancellation on [date]." Explain that you cancelled your account on [date], provide your cancellation confirmation details, and state that a charge appeared on [date] in the amount of [amount]. Request a full refund within 5 business days. Keep this email for your records.

Request written confirmation of cancellation within 5 business days

If Quickpay does not send you a cancellation confirmation email within 5 business days of your request, send a follow-up email titled "Follow-up: Cancellation confirmation required for account [your merchant ID]." State that you requested cancellation and have not received confirmation. Demand a response within 3 business days. This demonstrates that you are serious about the cancellation and creates a clear timeline for any future dispute or regulator complaint.

Refunds and billing stops: what you can expect

Understanding refund policy is critical because Quickpay, like most payment processors, does not automatically refund fees for unused months. However, you have the right to dispute unfair charges and to prevent future billing once you cancel.

Whether Quickpay will refund your last month's fees

Quickpay's published terms do not explicitly state a refund policy for early cancellation. In most cases, payment processors do not refund monthly merchant fees for the month in which you cancel, even if you cancel partway through. However, if you can demonstrate that you submitted a cancellation request before your next billing cycle, Tocancel recommends asking Quickpay to waive the next recurring charge as a goodwill measure.

If Quickpay processes a charge after you have cancelled, you can dispute that specific charge through your bank or card provider under the "unauthorized transaction" category. Your cancellation email is your proof that you did not authorize further charges. Most Malaysian banks will reverse this charge if you provide your cancellation request and the charge date.

Stopping future automatic charges

The most important outcome of your cancellation is that all future charges stop. Once Quickpay confirms your cancellation, no more monthly fees or transaction fees should appear on your statement. If a charge does appear, it is either a system error or the company has failed to process your cancellation. In either case, contact support immediately and reference your cancellation date. If Quickpay does not issue a refund within 10 business days, lodge a complaint with Bank Negara Malaysia.

Common mistakes people make when cancelling Quickpay

Many users feel frustrated during this process because they expect cancellation to be simple, only to discover that payment gateways work differently than consumer apps. Learning from these mistakes will help you cancel cleanly.

Stopping use of the service without formally cancelling

The biggest mistake is simply stopping transactions and assuming your account will close automatically. Quickpay will not cancel your merchant account just because you have stopped processing payments. Your monthly merchant fee will continue to charge every billing cycle indefinitely until you formally request cancellation. This can result in hundreds of dollars in unexpected charges if you do not cancel within a few months of stopping use. Always submit a cancellation request in writing, even if you have not used the service for months.

Not documenting your cancellation request

Tocancel has documented cases where merchants cancelled verbally over the phone but received charges months later because Quickpay had no record of the request. If your cancellation is not documented in writing, you have no proof that you asked for it. Always use email and always ask for written confirmation. Screenshot your confirmation. Save all emails. These documents are your protection if you need to dispute charges or escalate to a regulator.

Not checking your account details before cancelling

Before cancelling, export your transaction history, merchant reports, or any data you need for accounting or tax purposes. Quickpay's terms do not specify how long your data remains available after cancellation, so assume it may be deleted. If you need transaction records for your business, download them before you submit your cancellation request. Once your account is closed, recovering old data is difficult and time-consuming.

Comparison table: cancellation methods by speed and certainty

Your cancellation checklist before submitting

Use this checklist to ensure you have gathered everything you need and that your cancellation request is complete and professional.

• Screenshot or note your current merchant plan name and level
• Write down your merchant ID (find it in your account settings)
• Note the date of your last transaction or charge
• Export and save any transaction reports or data you need
• Have your email address and phone number ready for your cancellation request
• Draft your cancellation email using the template provided above
• Send the email to [email protected] and keep a copy
• If you use the dashboard button, screenshot the confirmation immediately
• If you call, follow up with an email confirming the conversation
• Add a reminder to your calendar to check your bank statement 30 days after cancellation
• Keep all cancellation confirmations and emails for at least one year

Contact and escalation information for Quickpay

If your cancellation is not processed or if Quickpay continues billing you after cancellation, use this contact information to escalate your complaint and enforce your rights.

Direct contact details for Quickpay

Quickpay customer support operates from Denmark. Send your cancellation request and any disputes to [email protected] or call +45 77 34 86 42 during European business hours. For account access and support, visit the Quickpay Helpdesk at quickpay.net/helpdesk/quickpay-account/. Quickpay's company address is P.O. Pedersens Vej 2, 8200 Aarhus N, Denmark. You can send formal cancellation notices and dispute letters by post to this address, but email is faster and creates a time-stamped record.

Regulatory escalation if Quickpay does not cooperate

If Quickpay refuses to cancel your account or continues charging you after cancellation, lodge a formal complaint with Bank Negara Malaysia (BNM). Visit bnm.gov.my or contact BNM Consumer Affairs at +603 2698 8044. You will need to provide your cancellation request email, bank statements showing the disputed charges, and a summary of your attempts to resolve the issue with Quickpay. BNM has authority to investigate payment service providers and can require refunds if the company has breached regulations.

You can also contact the Malaysia Digital Economy Corporation (MDEC) if you believe Quickpay is misrepresenting its digital payment service. Both organisations take consumer complaints seriously and will investigate if there is evidence that a company has breached Malaysian consumer or payment regulations.

Summary: take control of your Quickpay cancellation today

Cancelling Quickpay is straightforward if you follow a clear process and document everything in writing. Your consumer rights under Malaysia's Consumer Protection Act 1999 protect you, and Bank Negara Malaysia will back you up if Quickpay refuses to cooperate. The key is to send a formal cancellation request by email, to follow up if you do not receive confirmation within 5 business days, and to monitor your bank statement to verify that charges have stopped.

Tocancel has guided thousands of users through payment gateway cancellations, and the users who succeed are those who treat cancellation as a business process, not a casual request. Write a clear email, send it to the official support address, keep your confirmation, and escalate through Bank Negara Malaysia if the company does not comply. Your rights are real, your leverage is clear, and your ability to take action is in your hands right now.

Do not let recurring charges continue because you were unsure of your next step. Tocancel recommends that you submit your cancellation request today using the method that best fits your situation: dashboard button if available, or email if not. If you need help drafting your cancellation email or have questions about your rights, Tocancel is here to help you navigate this process. Start your cancellation now and regain control of your merchant billing.