Cancel Virtualpostmail: Step-by-Step Guide

How to cancel VirtualPostMail and stop charges to your malaysian card

What VirtualPostMail is and why malaysians use it

VirtualPostMail is a paid virtual mailbox service that gives you a United States mailing address to receive postal mail, view envelope scans online, and arrange mail forwarding. The service is based in Henderson, Nevada, and does not operate a Malaysia office or local support line.

For Malaysians, the appeal is straightforward. You gain a stable overseas address for business registration, remote work, online shopping, or travel without maintaining a physical office in the US. The service works as advertised for many users, but it comes with trade-offs: support hours are Monday to Friday, 9am to 5pm PST (which falls late evening in Malaysia), and mail forwarding to Malaysia can take longer than many users anticipate.

What you pay each month

VirtualPostMail operates on a monthly subscription model. You are not charged per scan or per letter; instead, you pay a recurring monthly fee in US dollars (USD), converted to ringgit by your bank.

The pricing structure starts at USD 20 (approximately RM 94) for the Starter plan and reaches USD 90 (approximately RM 425) for the Premium plan. The conversion assumes 1 USD equals roughly RM 4.72, though your bank may apply a different rate. On top of the base subscription, extra services such as mail forwarding to Malaysia, check deposits, and additional scans incur separate charges that can add up quickly.

How billing works for malaysians

Your card is charged in USD, and your Malaysian bank converts the amount to ringgit using its own exchange rate. You will see two charges on your statement: the original USD amount and the ringgit equivalent. This matters when you cancel, because you need to verify the exact USD billing date to ensure no additional charge hits your account after your cancellation request is processed.

Your rights as a consumer under malaysian law

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999, which gives you the right to cancel a contract within a reasonable timeframe and to receive clear information about charges and cancellation terms.

What the law says about cancellation

The Consumer Protection Act 1999 requires companies to provide transparent terms and a fair cancellation process. Although VirtualPostMail is US-based, when you contract with them as a Malaysian resident using your Malaysian payment method, Malaysian consumer law applies to the transaction. This means you have the right to cancel before the next billing cycle without penalty, provided you give notice before the charge date.

VirtualPostMail's terms state that your account will be closed after the current billing cycle ends, meaning you will not be charged again. Your legal position is clear: once you submit a valid cancellation request before your renewal date, the company cannot charge you further, and you have the right to request a full refund if an unauthorised charge appears.

Your protection against unwanted recurring charges

If VirtualPostMail continues to charge your card after you cancel, you have the right to dispute the charge with your bank under the Consumer Protection Act 1999 and the Banking Negara Malaysia (BNM) guidelines. You can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), which enforces consumer protection in Malaysia. Document your cancellation request (screenshot the email or help form confirmation) and keep records of any unauthorised charges. This documentation is your evidence that you acted in good faith and followed the proper cancellation procedure.

Methods to cancel your VirtualPostMail subscription

VirtualPostMail offers two main cancellation pathways: direct contact through their help center or email. There is no one-click unsubscribe button on the public website, so you must take active steps to stop the charges.

Cancel through the VirtualPostMail help center

The official cancellation route is through the VirtualPostMail help portal, where you submit a formal account closure request. This creates a documented record of your cancellation request and ensures the company has no excuse to claim they did not receive your instruction.

1. Log in to your VirtualPostMail account at virtualpostmail.com.
2. Navigate to the help section and search for "closing your account" or "account termination".
3. Locate the account closure request form.
4. Fill in your full name, email address, and account username.
5. State clearly in the message: "I request to cancel my VirtualPostMail subscription effective immediately. Please confirm cancellation and ensure no further charges are applied after [insert today's date]."
6. Submit the form and save the confirmation number or email receipt.
7. Wait for a confirmation email from VirtualPostMail support confirming the closure date.

Cancel by email

If the help form is unavailable or you prefer a direct channel, you can email the VirtualPostMail support team. Email creates a time-stamped record that you can reference if a dispute arises.

1. Compose an email to [email protected] with the subject line: "Account Cancellation Request".
2. Include your full name, email address, and VirtualPostMail account username.
3. State: "I request to cancel my subscription effective immediately. Please confirm the cancellation date and confirm that no further charges will be applied to my account."
4. Request a confirmation email from the support team.
5. Send the email and save a copy in your personal records.
6. Check your inbox and spam folder for a response within 24 to 48 business hours (PST).

Cancel if you subscribed through apple ID or google play

If you set up your VirtualPostMail subscription through Apple ID or Google Play billing, you must cancel through that platform, not through VirtualPostMail directly. The company cannot stop an App Store or Google Play charge; only the platform can.

1. On iPhone or iPad: go to Settings, tap your name, select Subscriptions, find VirtualPostMail, and tap Cancel Subscription.
2. On Android: open Google Play, go to Menu, select Subscriptions, tap VirtualPostMail, and select Cancel Subscription.
3. After cancelling through the platform, send an email to [email protected] confirming that you have cancelled the platform subscription, so the company knows not to expect future payments.

Steps to take before you submit your cancellation

Cancelling is not instantaneous, and your account will remain active until the current billing cycle ends. Before you send the cancellation request, take these steps to protect your data and avoid surprises.

Save and back up your mail records

Once your account closes, you lose access to all scanned documents and your mailbox history. Download and save everything you need before the cancellation takes effect.

• Log in to your VirtualPostMail dashboard.
• Screenshot or download all scanned envelope images and mail content that you need to keep.
• Export any documents, invoices, or correspondence that arrived at your virtual mailbox.
• Note the names and addresses of any senders, in case you need to contact them with a new mailing address.
• Check whether you have any credits or balance in your account that you want to use before closure.

Check your next billing date

VirtualPostMail charges you on the same day each month (the day you first signed up). Cancel before that date to avoid a final unexpected charge.

• Log in and view your account settings or billing page.
• Note the exact date of your next renewal.
• Submit your cancellation request at least 3 to 5 days before that date to allow time for the company to process the request.
• If you are close to the renewal date, consider waiting until after the charge occurs and requesting a refund instead (see Refund section below).

Arrange mail forwarding or disposal instructions

Physical mail that arrives at your VirtualPostMail address after cancellation will be shredded unless you give other instructions. Decide what happens to mail already in the facility.

• Log in and check whether any physical mail is waiting to be scanned or processed.
• If you want it forwarded to a new address in Malaysia, submit a forwarding request and pay the forwarding fee (usually USD 5 to 15 per item) before you cancel.
• If you do not care about the mail, you can cancel immediately; the company will dispose of unopened envelopes according to their privacy policy.
• Update your mailing address with banks, clients, government bodies, and online marketplaces so mail stops arriving at the virtual mailbox.

What happens after you cancel your subscription

Cancellation is not immediate. Your account remains open until the end of the current billing cycle, after which your login is disabled and the mailbox no longer accepts incoming mail.

Your account status during the cancellation period

Between the date you request cancellation and your next billing date, your account stays active. You can still log in, download scans, and view your mailbox. You will not be charged again; the current cycle is the final cycle. On the last day of the billing cycle, your login access is revoked, and you can no longer access any mailbox content.

What happens to mail that arrives after cancellation

Any mail that arrives at your virtual address after the cancellation takes effect (after the final billing cycle ends) will not be scanned or forwarded. It will be held briefly and then disposed of according to VirtualPostMail's procedures. This is why updating your mailing address with all senders is critical before you cancel.

Retaining access to your records

Once your account is deleted, you cannot log back in to retrieve documents. Therefore, download everything now. If you need access to past correspondence after cancellation, you will have to request it from the senders directly or contact VirtualPostMail support and request manual retrieval (which may incur a fee or be denied).

Refunds and how to claim one

VirtualPostMail does not automatically refund unused portions of the billing cycle when you cancel. However, you have the right to a partial refund if an unauthorized charge appears after your cancellation.

When you are entitled to a refund

If you cancel before the renewal date and the company does not charge you again, no refund is owed because you have received the service up to the end of the paid cycle. If, however, a charge appears on your account after your cancellation request was confirmed, you are entitled to dispute it and recover the funds.

How to dispute an unauthorized charge

If VirtualPostMail charges your card after you have submitted and received confirmation of your cancellation request, follow these steps to recover the money:

1. Gather evidence: screenshot your cancellation request confirmation, the company's confirmation email, and your bank statement showing the unauthorised charge.
2. Contact your bank or credit card issuer immediately and report the charge as unauthorised or disputed.
3. Provide the bank with your evidence and explain that you cancelled before the billing date.
4. Your bank will open a dispute investigation, usually completed within 10 to 30 days.
5. Once the bank investigates, you will receive a refund or a formal dispute resolution.
6. If the bank rules in your favour, the charge is reversed and you are refunded in full.

Escalation to the ministry of domestic trade

If VirtualPostMail refuses to acknowledge your cancellation or the charge is not refunded by your bank, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP) in Malaysia. They enforce the Consumer Protection Act 1999 and can compel the company to refund unauthorised charges. Tocancel recommends keeping all documentation (emails, screenshots, bank statements) in one folder so you can submit them as evidence if needed.

Common mistakes that delay or prevent cancellation

Cancellation seems straightforward, but small errors can lead to unexpected charges or delays. Learn from these common pitfalls so you avoid them.

Mistake 1: cancelling too close to the billing date

If you submit your cancellation request on the same day as your renewal, the company may have already processed the charge. Always cancel at least 3 to 5 days before your renewal date to leave a buffer. If you miss the window, do not panic; you can request a refund after the charge posts (see Refund section).

Mistake 2: assuming the help form submission is instant

The help center form is not a real-time unsubscribe. The company receives your request and then manually processes it. This can take 24 to 48 hours. Do not assume your account is cancelled until you receive a confirmation email from VirtualPostMail support stating the cancellation date.

Mistake 3: not saving a copy of the cancellation confirmation

If a dispute arises, your evidence is the confirmation email from VirtualPostMail. If you delete it or lose access to your email, you have no proof that you cancelled. Screenshot or forward the confirmation to a separate email account or save it as a PDF. Tocancel always advises clients to keep this document for at least one year after cancellation.

Mistake 4: forgetting to cancel the app store subscription

If you signed up through Apple ID or Google Play, cancelling only in the VirtualPostMail account does not stop the app store charge. You must cancel the subscription in the app store itself. Many users discover this when a charge posts from Apple or Google weeks after they thought they cancelled.

Mistake 5: not updating your mailing address with important senders

Mail continues to arrive at your VirtualPostMail address for weeks or months after you cancel. If your address is not updated with banks, clients, or government bodies, sensitive documents may be disposed of. Update your mailing address now, not after you cancel.

Comparison: keep or cancel your VirtualPostMail subscription

Before you cancel, consider whether the service still meets your needs. Some users find the cost is not worth the benefit; others realise they need it more than they thought. Use this comparison to decide.

Pricing breakdown: what you actually spend

The advertised price is not the full cost. Here is what you truly pay as a Malaysian customer over the course of a year with each plan.

Note: MYR amounts are approximate based on 1 USD = RM 4.72. Your bank may charge a different rate. Forwarding to Malaysia typically costs USD 5 to 20 per item, depending on destination and method. If you forward mail three times per month, add USD 45 to 180 to your annual cost.

Checklist before you hit send on the cancellation

Use this checklist to ensure you do not miss a step and create problems later.

• ☐ I have downloaded and saved all scanned mail and documents I need to keep.
• ☐ I have taken a screenshot of my current plan name and billing date.
• ☐ I know my exact renewal date (month and day).
• ☐ I have updated my mailing address with my bank, employer, and any online accounts.
• ☐ I have arranged forwarding or disposal of any physical mail currently in the facility.
• ☐ I have checked whether I used an app store (Apple ID or Google Play) to subscribe, and I am ready to cancel there instead if applicable.
• ☐ I have prepared my cancellation message with a clear statement: "Cancel effective immediately, no further charges after [date]."
• ☐ I have taken a screenshot of the cancellation confirmation or saved the email.
• ☐ I have set a reminder to check my bank statement 5 days after the renewal date to verify no charge was applied.
• ☐ I have saved the KPDNKP contact details (1800-80-2000) in case I need to file a complaint.

Customer reviews and user experiences

Real users share mixed feedback about VirtualPostMail, and the cancellation process is a common point of frustration. Here is what Malaysians and other international users report:

What users like

Users praise the straightforward mail scanning feature, the professional US address for business purposes, and the reasonable Starter plan price. Many report that the service works reliably for receiving mail and accessing scans online. Business owners find value in the stable address for company registration.

What users dislike

The most common complaint is the cancellation process: many users report that the help form is slow to respond, and they do not receive timely confirmation. Users also complain that the customer support hours (PST only) make it difficult for international customers to get help quickly. Several Malaysians reported surprise charges appearing weeks after they thought they had cancelled, usually because they did not cancel the app store subscription. Another frequent complaint is the cost of mail forwarding to Malaysia, which many find excessive.

Cancellation experience

Users report that cancellation typically takes 24 to 48 hours to process, and some say they waited longer without clarity. A minority of users reported that the company did not honour their cancellation request and continued to charge them; these users had to file disputes with their banks. This is why Tocancel emphasizes the importance of documenting your cancellation request.

How tocancel helps you avoid these problems

Tocancel is a consumer advocacy platform that helps thousands of Malaysian consumers cancel unwanted subscriptions, dispute unauthorised charges, and protect their rights. We have walked readers through the cancellation process for VirtualPostMail and dozens of other services, and we publish guides like this to arm you with the information you need to take confident action.

If you cancel VirtualPostMail following the steps in this guide, you reduce the risk of surprise charges. If a charge does appear, you have the documentation to dispute it with your bank or escalate to the Ministry of Domestic Trade and Consumer Affairs. Tocancel has helped thousands of consumers cancel subscriptions they no longer need and recover money lost to unauthorised charges. You are not alone in this process.

How to contact VirtualPostMail to cancel

Here are the official contact methods for cancellation. Use these addresses to submit your cancellation request and receive formal confirmation.

Web-based cancellation

The primary method is through the VirtualPostMail help portal. Visit help.virtualpostmail.com, search for "closing your account," and submit the account closure request form. This creates a documented, time-stamped record of your cancellation request.

Email cancellation

Send your cancellation request to [email protected] with the subject "Account Cancellation Request." Include your full name, email, and account username. Request a confirmation email from the company confirming the cancellation date and that no further charges will apply. This email is your legal evidence.

Phone support (US hours only)

If you prefer to speak to someone, VirtualPostMail offers phone support at +1 (909) 235-6245, Monday to Friday, 9am to 5pm PST. Note that this is 1am to 5am Malaysia time, so most Malaysian customers will find the time inconvenient. Email is the better option for most users.

Physical mailing address

The company headquarters address is 1887 Whitney Mesa Dr #8771, Henderson, NV 89014, USA. You can send a formal cancellation letter by post if you prefer a paper trail, though email or the help form is faster and more reliable.

No malaysia office

VirtualPostMail does not operate a cancellation office in Malaysia or any local support address. All cancellations must go through the US channels above. This is why documenting your request in writing (email or help form) is critical; it is your only proof of cancellation.

Final steps: what to do after cancellation is confirmed

Once the company confirms your cancellation, the process is not quite over. Take these final steps to ensure the service truly stops.

Verify the cancellation with your bank

After you receive cancellation confirmation from VirtualPostMail, contact your bank or credit card issuer and ask them to note on your account that the VirtualPostMail subscription has been cancelled. This alerts the bank to flag any future charges from VirtualPostMail as unauthorised, which speeds up the dispute process if a charge does slip through.

Monitor your bank statement

Check your statement carefully for the next two billing cycles. If a charge appears from VirtualPostMail after your cancellation date, report it to your bank immediately. Do not assume it is a mistake; act on it. Tocancel recommends setting a phone reminder for 5 days after your original renewal date to check your statement.

Keep your documentation

Save your cancellation confirmation email, screenshots of the cancellation form, and any bank statements showing the charges (or lack thereof) for at least one year. If a dispute arises later, this documentation is your proof that you followed the proper procedure.

Cancel the app store subscription if you used one

If you initially subscribed via Apple ID or Google Play, double-check that the subscription is cancelled in those platforms as well. App store subscriptions often outlive the company account itself. Visit your Apple or Google settings and confirm that VirtualPostMail is no longer listed under active subscriptions.

Summary: take control of your subscription today

VirtualPostMail can be a useful service if you need a stable US mailing address, but it is easy to forget about it and let charges pile up. The company does not make cancellation a one-click process, which means you must take active steps to stop the charges. The good news is that you have clear rights under Malaysian law, and the cancellation process, though manual, is straightforward if you follow the steps in this guide.

Submit your cancellation request via the help center or email at least 5 days before your renewal date. Save the confirmation. Update your mailing address with important senders. Download your documents before the account closes. If an unauthorised charge appears, dispute it with your bank immediately. If the bank does not help, Tocancel and the Ministry of Domestic Trade and Consumer Affairs are your escalation points.

You have the power to cancel unwanted subscriptions and protect your money. Tocancel has helped thousands of consumers cancel services they no longer need and dispute charges they did not authorise. Follow this guide, document every step, and you will avoid the pitfalls that catch other users off guard. Cancel with confidence.