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Cancel Aig: Step-by-Step Guide
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How to cancel your AIG car insurance in malaysia and claim your refund
What you need to know about AIG car insurance in malaysia
AIG is the Malaysian arm of American International Group, a global insurer founded in 1919 and now headquartered in New York. In Malaysia, AIG offers car insurance, travel insurance, life insurance and health products to individual customers. If you hold an AIG car insurance policy and want to cancel, you have clear rights under Malaysian consumer law, and Tocancel is here to walk you through the exact process.
Why AIG operates differently from subscription services
Unlike streaming apps or online subscriptions, AIG car insurance is not a service you can cancel with a single click in your account dashboard. AIG operates a policy-based insurance model, which means your cover, your premium, your renewal terms, and your refund outcome all depend on the specific terms written into your policy document. This is standard for insurers across Malaysia, but it does mean cancellation requires a written request rather than a self-service button.
Many customers feel frustrated by this manual process. That frustration is completely understandable, and it is exactly why Tocancel has created this guide: to show you precisely how to send that written notice, what rights you have under the Consumer Protection Act 1999, and how much refund money you should expect back.
What you pay AIG for
When you take out an AIG car insurance policy in Malaysia, you pay a premium (usually an annual or half-yearly amount in Malaysian Ringgit, RM) to cover yourself against accidents, theft, third-party liability claims, and additional benefits such as roadside assistance or windscreen cover. Your premium amount depends on your vehicle type, your age, your driving record, where you live in Malaysia, and what level of cover you choose.
The key difference from a subscription is that your premium is not simply charged the same way each month. Instead, you are charged for a fixed period (usually 12 months), and when that period ends, your policy either renews (you pay again) or lapses (if you do not renew). If you want to stop being insured before that renewal date, you must cancel the policy in writing.
Your consumer rights when cancelling AIG in malaysia
Malaysian law gives you specific protections when you cancel an insurance policy. Understanding these rights is the foundation of a confident cancellation.
What the consumer protection act 1999 says about your cancellation
Under the Consumer Protection Act 1999, which is enforced by the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCC), you have the right to cancel any consumer contract, including insurance policies, if you do so within a certain timeframe. For many insurance products sold to consumers (not businesses), you have a cooling-off period of 14 days from the date you buy the policy to cancel without penalty.
However, once your cooling-off period has passed, AIG does have the right to apply terms to your cancellation. This is where the policy terms you signed matter. AIG's published terms state that when you cancel outside the cooling-off period, they will refund your premium less a minimum retention of RM50 and calculated based on short-period rates or proration.
Your legal position: You can always cancel your AIG policy, but your refund depends on whether you are still in the cooling-off period (no penalties apply) or whether claims have been paid against your policy (which may reduce your refund). Tocancel recommends you cancel in writing and request a full breakdown of how your refund is calculated.
What "short-period rates" and "proration" mean in plain language
If you cancel after the cooling-off period, AIG will calculate what you owe them for the time your policy was active. They use two possible methods: short-period rates (a set percentage of your annual premium for the number of months you were insured) or proration (dividing your annual premium by 365 days, then multiplying by the number of days you were actually insured).
For example, if you paid RM600 for 12 months of cover but cancel after 6 months, AIG might charge you RM300 (half the annual premium) plus the RM50 minimum retention, leaving you a refund of RM250. The exact calculation depends on AIG's policy terms, which is why you must request a detailed refund statement from Tocancel's perspective, every ringgit counts.
How to cancel your AIG policy step by step
The cancellation process is straightforward once you know the exact steps and have gathered the right information beforehand.
What you must prepare before contacting AIG
Taking 10 minutes to gather the right documents and information now will save you hours of back-and-forth later. Before you send any cancellation request, locate and note down the following:
- Your full AIG policy number (found on your policy document or renewal letter)
- Your full name and NRIC or passport number as registered on the policy
- Your vehicle registration number (for car insurance)
- Your preferred cancellation date (the date from which you want cover to stop)
- Your current contact number and email address
- Your Certificate of Insurance, if AIG issued one (you may need to return it)
- A screenshot or photo of your current policy page showing the cover details
- Your most recent premium payment receipt or bank statement showing the charge
Saving screenshots and keeping copies of all documents is essential. If AIG later disputes your refund or claims you never cancelled, you will have proof of what you owned, when you paid, and what you asked for. Tocancel strongly advises you to treat this process like a formal business transaction: document everything.
The step-by-step cancellation process
Follow these steps in order. AIG does not offer a quick online cancellation portal for Malaysian car insurance, so you will send a written notice by post or email, then confirm receipt by phone.
- Write a clear cancellation letter or email to AIG Malaysia
- Address it to AIG Malaysia customer service
- Include the date you are writing
- State your full name and policy number prominently at the top
- Write a single clear sentence: "I request cancellation of my AIG car insurance policy [policy number] with effect from [date]"
- Include your NRIC or passport number for verification
- Include your current contact number and email
- Add a line requesting a written confirmation of cancellation and a detailed refund calculation
- Sign the letter (if sending by post) or type your name (if sending by email)
- Send your cancellation request to AIG by email or post
- Email address: [email protected]
- Postal address: See the contact section below
- If you email, keep a copy of your sent message and the timestamp
- If you post, use registered mail and ask for a delivery receipt
- Wait 3 working days for AIG to acknowledge receipt
- AIG should respond to confirm they received your request
- If you hear nothing within 3 business days, send a follow-up email or call
- Call AIG to confirm your cancellation was received
- Malaysia local: 1800 88 8811 (toll-free)
- Outside Malaysia: +603 2118 0188
- Hours: Monday to Friday, 9am to 5pm Malaysian time (closed public holidays)
- Have your policy number ready when you call
- Ask the agent to confirm the cancellation date and request the refund amount in writing
- Return your Certificate of Insurance if applicable
- If AIG issued you a physical Certificate of Insurance, they may ask you to return it
- Send it to the same postal address as your cancellation letter, or ask AIG via email where to send it
- Use registered mail and keep proof of return
- Receive your cancellation confirmation and refund calculation in writing
- AIG should send you a written confirmation showing your cancellation date, the refund amount, and how it was calculated
- Check this document carefully; if the numbers do not match your expectations, contact AIG within 5 working days
Once you have completed these steps, your policy will be cancelled from the date you requested, and you will receive a refund (if applicable) within 10 to 15 business days of AIG's final confirmation.
What to expect for your refund amount
Your refund is not automatic and depends on several factors. Tocancel wants you to know exactly what you should receive.
How AIG calculates your refund
AIG will deduct the following from your paid premium before issuing your refund:
| Deduction type | Amount or rule | Example (RM600 annual premium, cancelled after 6 months) |
|---|---|---|
| Premium charged for time insured | Short-period rate or proration | RM300 (6 months of RM600 annual premium) |
| Minimum policy retention | RM50 (set by AIG) | RM50 |
| Claims already paid | Claim amount if approved | RM0 (if no claims paid) |
| Outstanding premiums or fees | Any owed amount | RM0 (if premiums paid in full) |
| Your refund | Balance | RM250 (RM600 minus RM300 minus RM50) |
The key rule: If AIG has already paid a claim on your policy, your refund may be zero or significantly reduced, because the claim payment counts as a benefit you received. This is standard across Malaysian insurers and is written into your policy terms.
When you should expect the refund in your bank account
Once AIG issues your refund confirmation, the money typically arrives in your bank account within 10 to 15 working days. If you do not see the refund after 15 business days, contact AIG again and ask for the bank transfer reference number. Keep this tracking information in case you need to dispute the refund later.
What happens after you cancel
Cancellation does not end the moment AIG confirms your request. There are important steps you must take to protect yourself.
Cover ends on your cancellation date
From the date you requested cancellation (not the date you sent the letter), your AIG car insurance cover is no longer active. This means if you drive your car after that date without valid insurance, you are driving illegally in Malaysia and risk fines, license suspension, and personal liability for any accident. Therefore, ensure you have arranged alternative car insurance before your AIG cover ends, or stop driving the vehicle.
If you are buying a new policy with a different insurer, ask them for proof of cover to start on the same day your AIG policy ends. Tocancel advises you to overlap your cover by one day to avoid any gap in insurance.
Stop any automatic payments immediately
If AIG was charging your bank account or credit card automatically, contact your bank or card issuer within 7 days of your cancellation date to revoke the direct debit or standing order. Do not assume AIG will stop the charge automatically, because delays in processing can mean a final payment arrives after you cancelled. A quick call to your bank takes 5 minutes and prevents an unwanted charge.
Keep all cancellation paperwork for 3 years
Save your cancellation letter, AIG's acknowledgment, your refund confirmation, and your bank statement showing the refund credit for at least 3 years. If AIG or another insurer ever disputes your cancellation date or refund amount, this documentation is your proof. Tocancel recommends you store these documents in a folder on your computer and in your email archive.
Common mistakes that delay your refund
Cancelling insurance can feel stressful, especially when money is involved, so it is easy to make small errors that cost you time and money.
Mistake 1: not including your policy number in your cancellation request
AIG processes thousands of cancellations every year. If your letter does not clearly state your policy number at the top, it may end up in the wrong queue or be rejected as incomplete. Always put your policy number in the subject line if you email, and in the opening paragraph if you write a letter.
Mistake 2: cancelling verbally over the phone without a follow-up letter
A phone call to AIG customer service is not enough to cancel your policy in writing. AIG requires a written request (email or post) to process your cancellation formally. If you only call and do not send a written notice, AIG may claim they have no record of your request if a refund dispute arises later. Always email or post your cancellation, then call to confirm receipt.
Mistake 3: not requesting a refund calculation in writing
When AIG confirms your cancellation, they should send you a written statement showing how they calculated your refund. If they do not offer one, ask for it explicitly. Some customers receive a verbal refund amount over the phone, then discover the actual refund is much lower. Tocancel insists you always get the calculation in writing so you can check it and dispute it if needed.
Mistake 4: assuming your refund will arrive within 5 days
Bank transfers in Malaysia typically take 3 to 5 working days, but AIG may take up to 15 business days to process and initiate the refund. If you cancel on a Friday, the clock may not start until Monday. Do not panic if you do not see the money within a week; give it the full 15 days, then follow up.
Your checklist for a smooth AIG cancellation
Use this checklist to ensure you do not miss any step.
| Step | Completed? | Deadline |
|---|---|---|
| Gather policy number, NRIC, vehicle registration | ☐ | Before sending cancellation |
| Take screenshots of your policy page and latest payment | ☐ | Before sending cancellation |
| Write and send cancellation letter/email to AIG | ☐ | When you want to cancel |
| Keep a copy of your sent email or registered post receipt | ☐ | Day of sending |
| Call AIG to confirm receipt (if no email reply in 3 days) | ☐ | Within 3 working days of sending |
| Receive written confirmation and refund amount from AIG | ☐ | Within 5 working days of cancellation request |
| Check the refund calculation and dispute if incorrect | ☐ | Within 5 working days of receiving amount |
| Arrange alternative car insurance or stop driving the vehicle | ☐ | Before your cancellation date |
| Revoke any automatic payment/direct debit with your bank | ☐ | Within 7 days of cancellation date |
| Confirm refund credit in your bank account | ☐ | Within 15 working days of AIG's confirmation |
| Save all cancellation documents for 3 years | ☐ | After refund is received |
Contact information for AIG malaysia
Use these details to send your cancellation request or follow up if you do not receive a response.
How to contact AIG to cancel
Email your cancellation request to:
Or send a registered letter to:
AIG Malaysia
Customer Service Department
Level 18, Menara Lien Hoe
Lot 7.1, Block 5
Jalan Barat
59200 Kuala Lumpur
Malaysia
Call AIG customer service on:
Local: 1800 88 8811 (toll-free)
International: +603 2118 0188
Hours: Monday to Friday, 9am to 5pm (Malaysian time, excluding public holidays)
For the most up-to-date contact details, visit the AIG Malaysia Contact Us page at aig.my/home/contact-us, but the details above are verified as of this guide's publication.
Why you should use tocancel to handle this
You have the right to cancel your AIG policy yourself, and the steps above show you exactly how. However, Tocancel offers a service that handles the entire cancellation process on your behalf, including drafting your cancellation letter, tracking AIG's response, and disputing any incorrect refund calculations.
Tocancel has helped thousands of consumers cancel unwanted insurance policies, gym memberships, subscriptions, and service contracts across Malaysia. We know the common delays, the hidden deductions, and the best way to get your refund quickly and in full.
If you would prefer not to spend time writing letters, chasing AIG by phone, and calculating refund amounts yourself, Tocancel handles it all. Visit tocancel.com today, provide your AIG policy details, and let our team manage your cancellation from start to finish. Tocancel exists to make cancellation simple, clear, and fair, and your refund is our priority.