Cancel Faceit: The Right Way

How to cancel Faceit and stop recurring charges in malaysia

What Faceit is and why you might need to cancel

Faceit is a competitive esports platform that brings ranked matchmaking, tournaments, and anti-cheat systems to gamers across Malaysia and globally. The service runs on a freemium model, which means you can play basic games for free, but premium memberships unlock faster queues, exclusive tournaments, and advanced matchmaking tools. If you signed up in Malaysia, you likely subscribed for Premium or Plus tier benefits, and your payments renew automatically every month or year unless you cancel before the next billing cycle.

How faceit's subscription model works

Faceit operates under ESL FACEIT GROUP MY SDN BHD, a Malaysian subsidiary of the global ESL FACEIT Group, which sits within the Savvy Games Group ecosystem. The platform's terms of service are governed by United Kingdom law, but Malaysian consumer protections still apply to your contract. You pay in Malaysian Ringgit (MYR/RM) for access to premium features, and the company charges your payment method automatically on your renewal date unless you cancel in advance. This means if you do not cancel at least one day before renewal, you will be charged again, even if you do not plan to play.

What you actually pay for on Faceit

Faceit Premium comes in two payment plans: monthly subscriptions and annual subscriptions. According to Faceit's support documentation, a monthly Premium subscription costs approximately RM52 (USD 10.99), while an annual plan averages RM38 per month (USD 7.99 monthly equivalent when paid annually). You can also purchase Access Tokens separately in packs of 3, 5, or 10 for tournament entries or cosmetics; these are one-time purchases, not recurring subscriptions. When you cancel your Premium membership, Access Token purchases you already made remain active and do not refund, so cancelling the subscription and removing tokens are two separate actions.

Your consumer rights and what malaysian law protects

As a Malaysian consumer, you have clear legal rights when it comes to cancelling subscriptions and recurring charges. Understanding these rights puts you in a stronger position to cancel confidently and dispute unfair billing if it happens.

What the consumer protection act 1999 says about your cancellation rights

Malaysia's Consumer Protection Act 1999 protects you against unfair contract terms and automatic renewal traps. Under this law, companies must clearly disclose the terms of recurring subscriptions, including the renewal date, the amount to be charged, and how to cancel. This means Faceit must show you your next billing date and offer a simple, obvious cancellation method inside your account. If the cancellation process is hidden, hard to find, or deliberately unclear, that breaches the law. Your legal position is straightforward: you have the right to cancel at any time before renewal, and the company must not charge you again once you cancel.

Additionally, Malaysia's Communications and Multimedia Act 1998 regulates online service providers, and the Ministry of Domestic Trade and Consumer Affairs (MDTCA) is the authority that enforces these protections. If Faceit continues to charge you after you cancel, or if the cancellation method is deliberately obscured, you can file a complaint with the MDTCA. This is your enforcement lever if the company ignores your cancellation request.

Why this matters for Faceit cancellations

Faceit does not have a dedicated Malaysian customer service phone line or live chat function. Support is handled entirely through email ([email protected]) and a help centre. This lean support structure means you cannot simply call and cancel immediately, so you must rely on the online account cancellation feature. If that feature fails or is unclear, you have grounds to complain under consumer law. Tocancel has reviewed thousands of cancellation experiences, and the most common issue with Faceit is users cancelling on the website but still being charged because their original subscription was made through the App Store or Google Play, which require cancellation through the same platform.

How to cancel Faceit depending on where you subscribed

Your cancellation method depends entirely on where you originally purchased your subscription. Using the wrong cancellation channel is the leading reason people get charged after thinking they have cancelled. Tocancel recommends confirming your payment source before taking any action.

Cancel if you subscribed directly through faceit's website

This is the most common subscription method and the simplest to cancel. You will access your account settings, navigate to your subscription or membership page, and trigger the cancellation flow directly inside Faceit's platform.

1. Open a web browser and go to www.faceit.com
2. Click the menu or profile icon in the top right and select "Account" or "Settings"
3. Find the "Subscription", "Membership", or "Billing" section
4. Locate your active subscription (usually labelled "Faceit Premium" or "Premium Plus")
   • Take a screenshot of the plan name and renewal date before proceeding
   • Check the next billing date to confirm when your charge will happen
5. Click "Cancel subscription", "End membership", or "Cancel benefits" (wording varies by region)
6. Confirm the cancellation when the pop-up appears
   • Do not click "Go back" or close the window without confirming
   • Read the final confirmation message carefully
7. Wait for a confirmation email from Faceit (usually arrives within minutes)
   • Save this email as proof of cancellation
   • Check your email spam folder if it does not arrive within 15 minutes
8. Return to your account page and verify the subscription now shows "Cancelled" or "Inactive"

Once you see the confirmation page and receive the cancellation email, you are protected from further charges on that card or payment method. Tocancel advises keeping the confirmation email for at least 90 days.

Cancel if you subscribed through apple app store or iOS

If you purchased your Faceit subscription through the Apple App Store, cancelling on the Faceit website alone will not stop App Store billing. You must cancel directly inside your Apple account settings, otherwise Apple will charge your payment method on renewal day regardless of what you do on the Faceit platform.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find "Faceit" or "ESL FACEIT Group" in your active subscriptions list
5. Tap the Faceit subscription
6. Tap "Cancel Subscription"
   • Read the cancellation notice that appears
   • Confirm you understand your access will end on the renewal date
7. Confirm the final cancellation prompt
8. Look for a "Subscription Cancelled" message on your screen
   • Take a screenshot as proof
   • Check your email for a cancellation receipt from Apple

Apple will send you a cancellation confirmation email. Save this email as legal proof. Your subscription will remain active until the current billing period ends (you do not lose access immediately), and no charge will occur on the next renewal date.

Cancel if you subscribed through google play or android

Google Play subscriptions require cancellation inside the Google Play app or web portal. Cancelling on the Faceit website will not stop Google from billing you, so follow these steps instead.

1. Open the Google Play app on your Android device
2. Tap the menu icon (three horizontal lines) in the top left
3. Select "Subscriptions"
4. Find and tap "Faceit"
5. Tap "Cancel subscription"
6. Select your cancellation reason from the list provided
   • This is optional but helps Google improve the service
7. Tap "Continue" or "Cancel subscription" to confirm
8. Wait for a confirmation message
   • A confirmation email will arrive at your Google account email address
   • Save this email immediately

Alternatively, you can cancel through the Google Play web portal by visiting play.google.com, signing in, navigating to "Manage subscriptions", finding Faceit, and clicking "Cancel subscription". Both methods are equally valid. Your access continues until the end of the current billing cycle, and no further charges will apply.

Critical checks to make before you cancel

Rushing through cancellation is how people end up paying for services they no longer use. Taking five minutes now to gather information saves you money and gives you legal proof if a dispute arises later.

Information to collect before pressing cancel

Log into your Faceit account and write down or screenshot the following details:

• Your current subscription plan name (e.g., "Premium Monthly" or "Premium Annual")
• Your next billing or renewal date
• The exact amount charged (in RM)
• The payment method used (credit card, debit card, Apple Pay, Google Pay, etc.)
• The email address associated with your Faceit account
• Any active tournaments or league dates that might be affected by cancellation

Take at least two screenshots: one of your account dashboard showing your username and account status, and one of your subscription page showing the plan and renewal date. Save these images to your phone or computer with a timestamp. This is your evidence trail if you need to escalate a billing dispute to Tocancel or to the Ministry of Domestic Trade and Consumer Affairs.

Confirm where your subscription came from

This is the single most important check. Ask yourself: did I subscribe on the Faceit website, or did I download the Faceit app and buy through Apple or Google? If you are unsure, check your email for receipts. Apple sends receipts with the subject line "Your Apple ID receipt", Google Play sends receipts from "Google Play", and Faceit sends receipts from "[email protected]" or "[email protected]". If you find receipts from Apple or Google, you must cancel through that platform, not through Faceit. Tocancel cannot stress this enough: cancelling in the wrong place is the number-one reason people get double-charged.

What happens after you cancel your Faceit subscription

Cancelling your Premium subscription does not instantly delete your account or remove your gameplay history. Understanding what changes after cancellation prevents confusion and helps you plan your next steps.

Your access during the final billing period

When you cancel, your subscription remains active until the end of your current billing period. If you cancel on 15 June and your renewal date is 30 June, you keep all Premium benefits until 30 June at 11:59 PM. On 1 July, you revert to the free tier and lose access to Premium matchmaking, tournaments, and queue perks. Your ranked rating and gameplay history stay with your account forever, so your stats are never deleted.

What you lose access to after cancellation

Once your subscription expires, you lose the following Premium features:

• Premium queue priority (longer wait times for matches)
• Premium-only tournaments and league access
• Anti-cheat priority support (basic support remains free)
• Exclusive cosmetics or seasonal rewards tied to Premium membership
• Any Premium-tier stat tracking or analytics tools

You retain your account, your Elo rating, your match history, and any cosmetics or items you purchased outside of Premium membership. Access Tokens you purchased separately also remain in your account and do not expire or disappear after your Premium subscription cancels.

Reactivating your subscription later

If you change your mind, you can resubscribe to Premium at any time by returning to your subscription page and clicking "Upgrade to Premium" or "Renew subscription". Your rating and history resume exactly where they left off. You will not lose progress by cancelling and returning later. Tocancel notes that some regions offer promotional discounts for returning members, so check the subscription page for any special offers when you reactivate.

Refunds and billing disputes after cancellation

If you are charged after cancelling, or if you believe you were overcharged, Malaysian consumer law gives you the right to request a refund. Understanding your options helps you recover money quickly.

When you are eligible for a refund

You have grounds for a refund in the following situations:

• You cancelled before your renewal date, but were still charged
• You were charged twice in a single billing cycle
• You cancelled through the Faceit website, but were charged by App Store or Google Play (or vice versa)
• You subscribed through a third-party retailer and the retailer failed to process your cancellation
• You cancelled within 14 days of subscribing and did not use the service meaningfully (cooling-off period)

Malaysian consumer law does not give you a blanket refund right for Premium subscriptions you have already used. However, if the company charged you after you cancelled, or if the cancellation was not properly processed due to the company's error, you are entitled to a refund.

How to request a refund from Faceit

Contact Faceit support at [email protected] with the following information in your email:

1. Your Faceit username and account email address
2. The date you attempted to cancel
3. Screenshots of your cancellation confirmation (if available)
4. The date and amount of the charge you dispute
5. A clear statement: "I cancelled my subscription on [date] and request a refund for the charge on [date] as the cancellation was not properly processed"
6. Your preferred refund method (original payment method or credit)

Send this email and save a copy for your records. Faceit typically responds within 7 to 10 business days. If they refuse to refund, or if they do not respond within 14 days, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) with copies of all emails and screenshots.

Disputing a charge with your bank or payment provider

If Faceit does not respond or refuses your refund request, you can ask your bank or card issuer to reverse the charge. This is called a chargeback or payment dispute. Contact your bank, credit card company, Apple, or Google with proof of cancellation and explain that you cancelled but were still charged. Provide your cancellation confirmation email and screenshots as evidence. Your bank will investigate and usually sides with you if you have clear proof of cancellation. Tocancel advises pursuing this route only after giving Faceit 14 days to respond to your initial refund request.

Common mistakes people make when cancelling Faceit

Many cancellations go wrong not because the system is broken, but because people take shortcuts or miss a single critical step. Recognising these mistakes before you cancel saves you money and frustration.

Cancelling on the website when you subscribed through the app

This is by far the most frequent mistake. You think you have cancelled by logging into Faceit and ending your subscription, but because you originally bought through Apple or Google, the app-store subscription remains active and you still get charged. Your Faceit website subscription cancels, but your Apple or Google subscription keeps billing. Always confirm where you originally subscribed before cancelling anywhere.

Not taking a screenshot of your renewal date before cancelling

Once you click cancel, the renewal date disappears from your screen. If you need to prove when your subscription was supposed to renew, you will not have that information. Take a screenshot of your entire subscription page (including the plan name and renewal date) before pressing cancel. This screenshot becomes your legal proof if billing continues and you need to dispute the charge.

Cancelling too close to the renewal date

If you cancel on the same day as your renewal date, the system may process the charge before processing your cancellation. Always cancel at least one day before your renewal date, or better yet, cancel as soon as you know you do not want to renew. Your access does not end immediately when you cancel; it ends on your renewal date, so there is no downside to cancelling early.

Ignoring the confirmation email

After you cancel, Faceit (or Apple, or Google) sends a confirmation email. Some people delete this email immediately. Do not do this. Save that email for at least 90 days. If a disputed charge appears on your bank statement later, the confirmation email is your strongest proof that you cancelled in time. Tocancel strongly recommends moving the email to a dedicated folder and backing it up.

Not checking your bank statement for the next 60 days

The best time to spot a billing error is within days of the renewal date. Review your bank or card statement 3 to 5 days after your renewal date and confirm that no Faceit charge appears. If a charge does appear, contact your bank immediately. The sooner you dispute it, the faster the reversal process typically completes.

Pricing and subscription comparison table

Use this table to understand Faceit's pricing structure and compare it to your expected usage. All prices are estimates in Malaysian Ringgit based on current USD rates.

The annual plan offers the best value if you commit to playing for the full year. However, if you are uncertain, start with the monthly plan for one or two months. You can always upgrade to annual later. Access Tokens do not expire or disappear if you cancel your Premium subscription, so you do not need to rush to spend them.

How tocancel can help you cancel Faceit

Cancelling a service should not require research, screenshots, or workarounds. Yet many subscription platforms make it unnecessarily difficult. Tocancel exists to demystify the cancellation process and help you take back control of your recurring charges.

Why tocancel specialises in service cancellations

Tocancel has helped thousands of consumers in Malaysia cancel gaming subscriptions, software memberships, streaming services, and enterprise tools. We understand the pain points: unclear processes, multiple payment channels, poorly timed renewals, and companies that make cancellation harder than sign-up. Our guides are written by consumer-rights advocates who know Malaysian law inside out, and we translate legal jargon into plain instructions you can act on immediately. Tocancel is not affiliated with Faceit or any service provider, so our advice is always independent and consumer-focused.

What tocancel provides for each cancellation

For every service listed on Tocancel, you get a step-by-step cancellation guide, pricing and comparison tables, your consumer-rights summary, common-mistake warnings, and contact details for escalation. This guide for Faceit includes the correct cancellation buttons for website, App Store, and Google Play subscriptions, timing advice to avoid charges, and the legal framework that protects you under Malaysian law. Tocancel also explains what happens after you cancel, so you are not surprised by changes to your account or access.

Contact information and escalation for Faceit

If you need to cancel, request a refund, or escalate a dispute, use the contact channels below.

Faceit support channels

• Email: [email protected] (response time: 7-10 business days)
• Help centre: support.faceit.com (self-service articles and FAQs)
• Billing queries: [email protected] (specific to payment and refund issues)
• No phone line or live chat available

Malaysian regulatory escalation

If Faceit does not respond or refuses your cancellation or refund request, file a complaint with the relevant Malaysian authority:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): www.kpdnkk.gov.my or call 1-800-80-2020 (toll-free consumer helpline)
• Complaint type: Unfair contract terms, deceptive subscription practices, failure to process cancellation, unauthorised repeated charges
• Required documents: Screenshots of your account, cancellation confirmation emails, bank statements showing the disputed charge, all correspondence with Faceit

The MDTCA takes subscription-cancellation complaints seriously and has the power to order refunds and impose penalties on non-compliant companies. Escalating to the MDTCA is your final step if the company ignores you, and it costs you nothing.

Faceit's registered company details in malaysia

• Company: ESL FACEIT GROUP MY SDN BHD
• Entity: Local Malaysian subsidiary of ESL FACEIT Group
• Jurisdiction: Terms of service governed by United Kingdom law, but Malaysian consumer law applies to Malaysian residents
• Registered address: Available through the Malaysian Registry of Companies (ROC) using the company number

If you need to serve Faceit with a formal legal notice or complaint, you can request their registered Malaysian address through the ROC website (www.ssm.gov.my).

Final summary: take confident action to cancel Faceit today

Cancelling your Faceit subscription is straightforward once you know where you subscribed and which button to press. The three-step framework is simple: confirm your payment source (website, Apple, or Google), log in and navigate to your subscription settings, and click cancel before your renewal date. Save your confirmation email, check your bank statement five days later, and you are done. If you are charged after cancelling, you have consumer-law protections and a clear escalation path through the MDTCA.

Tocancel has walked you through every scenario in this guide: direct website cancellations, App Store cancellations, Google Play cancellations, refund requests, and dispute escalation. You now have the information, the legal backing, and the confidence to cancel without worry. Do not let unclear interfaces or fear of continued charges keep you paying for a service you no longer want. Tocancel has helped thousands of consumers in Malaysia take control of their subscriptions, cancel unwanted services, and recover overcharged fees. You can do the same, starting today.

Visit Tocancel.com now, find your service, follow the steps, and reclaim your money. Your rights are clear. Your path forward is clear. Act with confidence.