Cancel Netboom: The Right Way

How to cancel Netboom in malaysia and keep control of your subscription

What is Netboom and why you might want to cancel

Netboom is a cloud gaming subscription service that streams PC games to your phone, tablet, or computer without requiring you to download or install large game files locally. The platform claims to offer over 300 games with new titles added weekly, and works across Windows, macOS, Android, and iOS devices.

Here is the key issue: Netboom operates on recurring billing, meaning your card or app store account gets charged automatically until you cancel. Many Malaysian users find themselves stuck because the cancellation process is not straightforward, and the support channels are scattered across email, web portals, and app store billing interfaces.

How Netboom charges malaysian users

Netboom publishes pricing in USD, not Ringgit. This means your card issuer or app store converts the charge at the prevailing exchange rate. You will typically see a foreign currency transaction on your statement.

The standard plans are:

Promotional pricing appears on some pages but not others, so before you subscribe or cancel, screenshot the exact plan page you are viewing. This evidence protects you if a billing dispute arises.

Where Netboom subscriptions live in malaysia

Netboom does not maintain a dedicated physical office or phone support line in Malaysia. The company is registered in Singapore. Malaysian users access the service through three separate channels: the Netboom website direct subscription, the Apple App Store (iOS), or Google Play (Android).

Each channel manages your subscription separately. If you subscribed via Google Play, cancelling through the Netboom website will not stop your recurring charge. You must cancel where you subscribed, which is why identifying your payment source first is essential.

Your consumer rights and what they mean for you

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999. This law gives you the right to cancel recurring subscriptions without penalty, provided you follow the correct process and act within any contractual timeframe.

What the consumer protection act 1999 says about subscriptions

Under Section 2 of the Consumer Protection Act 1999, a consumer is any natural person who enters into a transaction with a supplier for goods or services. When Netboom charges your card monthly or quarterly, you are a consumer and Netboom is the supplier.

Your legal position is this: you have the right to terminate a recurring contract. If Netboom makes cancellation intentionally difficult (for example, by hiding the cancel button or requiring you to phone an overseas number), you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces consumer protection in Malaysia.

In practice, this means you should not accept "we cannot cancel for you" as an answer. If Netboom refuses to stop your charges after you have submitted a valid cancellation request, Tocancel recommends documenting everything and escalating to the MDTCCL if necessary.

What you are entitled to if Netboom overcharges you

If you submit a cancellation request but Netboom charges you again after the cancellation date, you have the right to request a refund. You should contact Netboom within 30 days of the unwanted charge and ask for a full refund of that transaction.

If Netboom declines, you can dispute the charge through your card issuer (VISA, Mastercard, etc.) or your app store billing support. Keep all screenshots, emails, and receipts as proof that you cancelled in good faith.

How to cancel Netboom step by step

Cancellation differs depending on whether you subscribed directly on the Netboom website, via Apple App Store, or via Google Play. Follow the method that matches your payment source.

Cancel Netboom if you subscribed on the website

If your subscription came directly from netboom.com or the Netboom account portal, use the web method.

1. Sign in to your Netboom account at netboom.com or m.netboom.com (the mobile site often shows different menu options).
2. Locate your account menu or settings page. This is usually in the top-right corner under your username or profile icon.
   • If you cannot find it on desktop, try the mobile site at m.netboom.com
3. Look for a section called "Subscription", "Billing", "Plans", or "Membership".
   • Click "Manage Subscription" or "View Subscription Details"
4. On the subscription page, you should see your current plan, the next billing date, and a renewal status indicator.
5. Locate and click the "Cancel Subscription" or "Cancel Renewal" button. Read any confirmation text carefully.
   • Some services show a "Keep Subscription" option here; ignore it unless you change your mind
6. Follow the on-screen prompts. Netboom may ask why you are cancelling (optional feedback).
   • Complete the final confirmation step
7. After submission, take a screenshot of the confirmation page or any confirmation email sent to your inbox.
   • Save the date and time you cancelled
   • Write down your subscription ID if shown
8. Your access should remain active until the end of your current billing period. Netboom will not charge you again after that date.

If you do not receive a confirmation email within 24 hours, contact Netboom support at [email protected] or [email protected] and forward your screenshot.

Cancel Netboom through apple app store (iOS)

If you subscribed via the Apple App Store on an iPhone or iPad, you must cancel through your Apple account, not through the Netboom app.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page
3. Tap "Subscriptions" (or "Subscriptions" under "Media & Purchases" if you are on an older iOS version).
4. Find and tap "Netboom" from the list of active subscriptions.
   • If Netboom is not shown, your subscription may already be cancelled
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Read the cancellation message
6. Confirm your choice when prompted. Apple will show you the cancellation effective date.
   • Screenshot this confirmation
7. Your access will end on the date shown. Apple will send you a cancellation email for your records.

If you cannot find the Cancel Subscription button, your account may be managed elsewhere or your subscription may have already ended. Contact Apple Support on their website or call 1-800-MY-APPLE if the option is missing.

Cancel Netboom through google play (Android)

If you subscribed via Google Play on an Android phone or tablet, you cancel through your Google account, not the Netboom app.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Tap "Manage my subscriptions" or "Payments and subscriptions".
   • You may need to tap "Subscriptions" to see the list
4. Find and tap "Netboom" in your active subscriptions.
   • If you do not see it, your subscription is no longer active
5. Tap "Cancel subscription" at the bottom.
   • Google will show you cancellation details and the effective date
6. Follow the on-screen prompts to confirm.
   • Screenshot the final confirmation screen
7. Google will send you a cancellation confirmation email. Your Netboom access will end on the date shown.

If the Cancel subscription button does not appear, your subscription may have already been cancelled or may be managed through a different payment method. Check your Google Play transaction history to confirm.

What happens after you cancel Netboom

Cancellation does not mean immediate loss of access. You retain full use of Netboom until the end of your current billing period. After that date, your account will be deactivated and you will no longer be able to stream games.

Your access timeline after cancellation

When you cancel, Netboom stops charging you on the renewal date, but your service does not stop immediately. For example, if you cancel on 15 March and your next charge date is 1 April, you can use Netboom freely until 1 April. On 2 April, your access ends.

Netboom does not currently support cloud saves or cross-device game progress recovery. If you have in-game progress you value, finish or export those saves before your access ends, as Netboom has stated that save synchronisation is under development.

What to do if you are charged after cancellation

If your card is charged again after your cancellation date has passed, this is a billing error. Contact Netboom immediately using the email addresses [email protected] or [email protected], and include:

• Your cancellation confirmation screenshot or email
• The date you cancelled
• The date of the unexpected charge
• Your card statement line or transaction ID
• The amount charged in USD and RM

Netboom should respond within 5 to 7 business days with either a refund or an explanation. If they do not refund within 14 days of your request, you can escalate to your card issuer or app store billing support to dispute the charge.

Refund policy and what to expect

Netboom does not offer a standard refund for cancellation. Once you cancel, you cannot get back the subscription fees you have already paid, even if you cancel partway through a billing period.

When you might get a refund

Refunds are only issued if Netboom has made a billing error, such as charging you twice or continuing to charge after a valid cancellation. In these cases, Netboom must refund the erroneous charges within 30 days of your request.

If you discover that you were charged for a subscription you did not authorise (for example, someone else used your account without permission), you can also request a refund and involve your card issuer or app store.

Common mistakes that trap you into continued charges

Cancelling Netboom sounds simple, but many users stumble because they do not follow the right path for their subscription type. A small misstep can result in an unwanted charge weeks later.

Mistake 1: cancelling in the wrong place

The most common error is cancelling through the Netboom app or website when your subscription was purchased via Apple App Store or Google Play. This does not stop the recurring charge because the app store holds the billing relationship, not Netboom.

Always check your original email receipt or card statement to identify where the charge comes from. If it says "Apple" or "Google", you must cancel through that app store, not through Netboom itself.

Mistake 2: assuming uninstalling the app cancels your subscription

Deleting the Netboom app from your phone does nothing to stop your subscription. Your billing arrangement exists independently of the app. You will still be charged even if the app is no longer on your device.

Uninstalling is not a cancellation step. Complete the actual cancellation process through your account portal or app store before deleting anything.

Mistake 3: not taking screenshots before cancelling

If a billing dispute arises, Netboom may claim they have no record of your cancellation request. Without a screenshot of the confirmation page or confirmation email, you cannot prove you cancelled in good faith.

Always screenshot the cancellation confirmation and the stated effective date. Save the confirmation email from Netboom, Apple, or Google. File these documents in a folder labelled with the service name and date.

Mistake 4: ignoring the next billing date

Some users cancel believing they will lose access immediately, then panic when they still have access a week later. This is normal. Your access continues until the next scheduled charge date unless you cancel very close to that date.

Before you cancel, note when your next charge is due. If you cancel on 10 March and your next charge is 15 March, you have access through 14 March. Plan your cancellation accordingly.

How tocancel can help you cancel Netboom

If you feel stuck or unsure which cancellation method to use, Tocancel has helped thousands of consumers cancel gaming subscriptions, streaming services, and recurring charges safely and on time. At Tocancel, we provide step-by-step guidance tailored to your specific payment method and help you keep records in case you need to escalate.

Tocancel also tracks known cancellation delays and platform-specific issues, so you know what to expect. If Netboom fails to honour your cancellation, Tocancel can point you toward the right authority in Malaysia to file a complaint.

Visit Tocancel today to access cancellation guides for over 1,000 services. Tocancel is free, and we are designed to put you back in control of your subscriptions.

Checklist for cancelling Netboom safely

Use this checklist to ensure you do not miss any step:

• Identify where you subscribed: Netboom website, Apple App Store, or Google Play
• Screenshot your current plan page showing the plan name, price, and billing period
• Note the next billing date from your account or most recent receipt
• Save your account email and password in a secure location before you start
• Open your account on the same device and store where you originally subscribed (important for app store cancellations)
• Navigate to the correct cancellation menu for your platform (Manage Subscription on web, Settings on iOS, Play Store on Android)
• Click Cancel Subscription and follow all on-screen prompts
• Screenshot the cancellation confirmation page
• Save any confirmation email from Netboom, Apple, or Google within 24 hours
• Mark the effective cancellation date on your calendar
• On the day after your access ends, log in to confirm your account is deactivated
• Keep all screenshots and emails for at least 90 days in case a dispute arises

Reviews and user experiences

Netboom users on app stores and gaming forums rate the service highly for game library breadth and stream quality (typically 4.5 out of 5 stars). However, cancellation experiences are mixed. Some users report the process is straightforward; others say they struggled to find the cancel button or waited weeks for confirmation.

Common user feedback includes:

• "The Manage Subscription option was hard to locate on the website, but once I found it, cancellation was instant."
• "I cancelled through the app and was still charged the next month. I had to contact support twice to get a refund."
• "Cancelling via Google Play was smooth. I got a confirmation email immediately."
• "No phone support in Malaysia made it difficult when I had questions. Email response took 5 days."

The pattern suggests that cancellations via app stores (Apple and Google) tend to work smoothly because those platforms manage the billing relationship. Direct website cancellations are also reliable if you find the Manage Subscription button. The delays occur when users cancel in the wrong place or do not receive a confirmation email.

Contact details and cancellation address

Netboom does not maintain a physical office or mailing address in Malaysia. The company is registered in Singapore. For cancellation support, use the following channels:

If Netboom refuses to cancel your subscription or fails to honour your cancellation, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) in Malaysia or contact your card issuer to dispute the charge.

Take action now and regain control

Cancelling Netboom is your right as a consumer under Malaysian law. You are not locked in, and the process is straightforward once you know which cancellation method applies to you. Do not delay: check your next billing date, gather your screenshots, and submit your cancellation request today.

Remember that Tocancel is here to guide you through every step. Tocancel has helped thousands of consumers cancel gaming subscriptions, streaming services, and other recurring charges without penalties or extra fees. If you run into any issues, Tocancel can help you escalate to the right authority or dispute a wrongful charge with your card issuer.

Visit Tocancel.com now to access free cancellation guides, save your cancellation records, and stay protected. Your subscription, your rules.