Cancel Ubisoft+: The Right Way

How to cancel Ubisoft+ in malaysia and stop unwanted charges

Understanding Ubisoft+ and why you might want to cancel

Ubisoft+ is a monthly subscription gaming service that gives you access to a rotating library of games from Ubisoft, the major video game publisher founded in 1986 and headquartered in Saint-Mande, France. Instead of buying each game individually, you pay a recurring monthly fee to play titles like Assassin's Creed, Far Cry, and Tom Clancy's Rainbow Six Siege.

The challenge many Malaysian players face is that Ubisoft+ continues to charge you every month until you actively stop it. The service does not automatically expire after a trial period or set duration-the subscription renews indefinitely unless you cancel it before your next billing date. This is why understanding your cancellation rights and the exact process matters so much.

What you are paying for with Ubisoft+

Your subscription gives you access to Ubisoft games, including newer releases and premium editions, but not ownership. Once your membership ends, you lose access to those titles through Ubisoft+. Any game progress saved locally on your device remains yours, but cloud saves tied to your Ubisoft account may be affected after cancellation.

You are essentially renting access to a library. If you play only one or two Ubisoft games per month, the subscription may not offer good value. However, if you rotate through multiple titles regularly, it can be cost-effective compared to buying each game separately.

How Ubisoft+ billing works in malaysia

In Malaysia, Ubisoft+ charges are typically billed monthly in Malaysian Ringgit (RM), though exact pricing varies by platform and can change without notice. You may have subscribed directly through Ubisoft's website, or through a third-party platform such as Apple App Store, Google Play, or Xbox Game Pass (if included in your subscription bundle).

The important distinction is this: where you subscribed determines where you must cancel. If Apple charged you, cancelling through Ubisoft's website alone will not stop the renewal. Tocancel recommends verifying your exact payment method by checking your bank statement or credit card history before you begin the cancellation process, because the platform you subscribed through is the only place the cancellation will take effect.

Your consumer rights and what malaysia's law protects

Malaysian consumer law exists to protect your right to fair billing and transparent cancellation terms.

The consumer protection act 1999 and online subscriptions

Malaysia's Consumer Protection Act 1999 requires that any supplier (including Ubisoft) must provide clear, accurate information about the terms of the subscription, including the renewal date, cancellation method, and charges. Your legal position is straightforward: you have the right to know exactly when you will be charged next and how to stop future charges.

However, the Act does not automatically grant a cooling-off period (a set number of days to change your mind after purchase) for digital subscription services. This means your primary protection is the right to cancel before the next billing date and to keep proof of that cancellation. Therefore, screenshots and confirmation emails are not optional-they are your legal evidence if a dispute arises.

If Ubisoft continues to charge you after you have cancelled, you have the right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's consumer authority. Tocancel advises saving all cancellation confirmations so you can demonstrate to MDTCA that you acted in good faith and that the company failed to honour your request.

Your right to accurate billing information

Ubisoft must display your next billing date and renewal terms clearly in your account settings. If you cannot find this information, you have grounds to request it from their customer support. Many Malaysian consumers report difficulty locating the renewal date, which suggests the interface may not meet transparency standards-if you experience this, note it and document your findings, as this strengthens any complaint to MDTCA.

Your takeaway: you have the right to cancel at any time before the next billing date, and Ubisoft must honour that cancellation and provide proof.

How to cancel Ubisoft+ on the web (direct subscription)

If you subscribed directly through Ubisoft's website using a credit card or debit card, this is the method you need to follow.

Step-by-step cancellation through your ubisoft account

1. Visit the Ubisoft official website and log in to your account using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before you begin.
2. Navigate to your account settings or profile menu, usually found in the top-right corner of the page.
   • Look for options labelled "Account", "Profile", or "My Account".
3. Select "Subscriptions", "Membership", or "Billing" from the menu options.
   • The exact name of this menu item can vary, so look for any option related to your active subscription.
4. Find your active Ubisoft+ subscription in the list and select "Manage Subscription" or "Edit".
   • This page should display your next billing date and your current plan details.
5. Click "Cancel Subscription" or "Turn Off Auto-Renewal".
   • Read any confirmation message carefully; Ubisoft may ask you to confirm a second time.
   • Do not click "Resume" or "Keep Subscription" by mistake-the button names can be confusing.
6. Wait for a final confirmation screen that clearly states your subscription will end on a specific date and will not renew.
   • This screen is your proof of cancellation-take a screenshot immediately.
7. Check your email for a confirmation message from Ubisoft within a few minutes.
   • If no email arrives within 24 hours, contact Ubisoft support with your screenshot as proof.

Many Malaysian users report that multiple confirmation screens appear during this process. Do not stop after the first page-push through every screen until you see a final status showing the end date and no renewal. Tocancel emphasises that this final confirmation screen is your receipt of cancellation.

What to do if you cannot find the cancel button

If the cancellation option is hidden or not visible, try these steps:

• Clear your web browser's cache and cookies, then log in again.
• Try logging in using a different web browser (Chrome, Firefox, Edge).
• If you subscribed on mobile, try the full website on a desktop computer instead.
• Contact Ubisoft customer support directly by email or live chat, providing your account email and requesting manual cancellation.

Document your attempts and keep copies of any support messages. If Ubisoft does not respond within 7 business days, you have grounds to escalate to MDTCA.

How to cancel Ubisoft+ if you subscribed through apple

If your Ubisoft+ charge appears on your Apple bill or iTunes invoice, you subscribed through the Apple App Store and must cancel through Apple's system.

Cancelling on iPhone, iPad, or mac

1. Open the "Settings" app on your iPhone or iPad.
   • On Mac, open "System Preferences" instead.
2. Tap your Apple ID name at the top of the settings menu.
   • You may be prompted to sign in with your Apple ID password or Face/Touch ID.
3. Select "Subscriptions".
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Ubisoft+" in the list and tap on it.
   • If Ubisoft+ does not appear, you did not subscribe through Apple-check Google Play or your Ubisoft account instead.
5. Tap "Cancel Subscription" or the red "Cancel Subscription" button.
   • Apple may show you a retention offer (a discount to keep the subscription); you can decline this.
6. Confirm the cancellation on the next screen.
   • Your subscription will end on the date shown-this is not immediate, it ends at the end of your current billing period.
7. Take a screenshot of the confirmation, which shows "Subscription Cancelled" or similar status.
   • Apple does not always send a separate email, so the screenshot is your proof.

Important: cancelling through Apple does not require you to contact Ubisoft directly. Apple handles the termination on its end. However, Tocancel advises also logging into your Ubisoft account to verify that your subscription status has updated there, as synchronisation between Apple and Ubisoft can take 24 hours.

How to cancel Ubisoft+ if you subscribed through google play

If your charge appears on your Google account, Google Play Store, or your Android device bill, you subscribed through Google and must cancel there.

Cancelling on android or via the web

1. Open the Google Play Store app on your Android phone or tablet.
   • Alternatively, visit play.google.com on a web browser.
2. Tap the profile icon in the top-right corner of the Play Store.
   • On the web version, click your account icon instead.
3. Select "Manage subscriptions" or "Subscriptions".
   • You will see a list of all active subscriptions tied to your Google account.
4. Tap on "Ubisoft+".
   • If it does not appear, verify you are logged in to the correct Google account, as you may have multiple accounts on your device.
5. Tap "Cancel subscription".
   • Google will ask you to confirm and may show a retention offer; decline it if you wish to proceed.
6. Confirm the cancellation on the final screen.
   • Note the date your access will end-you will keep access until that date, then it stops.
7. Take a screenshot showing "Subscription cancelled" or the end date.
   • Google Play sends a confirmation email to your associated Gmail address.

Like Apple, Google Play does not require you to contact Ubisoft to complete the cancellation. However, you should verify in your Ubisoft account settings that your status has updated within 24 hours to avoid any confusion.

How to cancel Ubisoft+ if you subscribed through xbox game pass

If your Ubisoft+ subscription is bundled with or purchased through Xbox Game Pass, the cancellation process depends on your subscription type.

Cancelling xbox game pass ultimate or standalone xbox subscription

1. Visit account.xbox.com and sign in with your Microsoft account.
   • You can also navigate through the Xbox app on your console or Windows PC.
2. Go to "Services and subscriptions" or "Manage subscriptions".
   • You will see your active Game Pass plan and any add-ons linked to it.
3. If Ubisoft+ appears as a separate add-on, select it and click "Manage" or "Cancel".
   • If Ubisoft+ is included as part of your Game Pass Ultimate plan, you cannot cancel just Ubisoft+-you must downgrade or cancel the entire Game Pass subscription.
4. Confirm the cancellation and take a screenshot of the final confirmation.
   • Microsoft sends a confirmation email; Tocancel recommends saving this email in a separate folder for your records.

If you want to keep Game Pass but remove Ubisoft+ from your subscription, contact Xbox Support to request a downgrade to a different tier that does not include Ubisoft+ benefits.

What happens after you cancel Ubisoft+

Cancelling Ubisoft+ does not delete your account or remove your games immediately-you still have access until your billing cycle ends.

Your access during the final period

After you cancel, you retain full access to all Ubisoft+ games until your current billing period ends. For example, if your next billing date was 15 September and you cancel on 10 September, you can play all games until 15 September at 11:59 PM. At midnight on 15 September, your access stops automatically and no further charge occurs.

During this final period, back up any important game saves to your local device or cloud storage outside Ubisoft+. Some players use cloud services like OneDrive or Google Drive to save their progress files, ensuring they retain their data even after the subscription ends.

Your account and data after cancellation

Your Ubisoft account remains active and your login credentials stay valid. Your past purchases, achievements, and any games you own separately (not through Ubisoft+) remain accessible. However, games you could only play through Ubisoft+ access will no longer be playable.

If you resubscribe to Ubisoft+ in the future, your account will return to the same state, and you will regain access to the current library. Your takeaway: cancellation does not erase your Ubisoft account-it only stops the subscription renewal and removes access to Ubisoft+ titles.

Refunds and billing disputes

Malaysian consumer law allows you to request a refund in specific circumstances, although Ubisoft's standard policy may not automatically grant one.

When you may qualify for a refund

You have grounds to request a refund if:

• You were charged after you cancelled and have proof of cancellation.
• You did not receive the service you paid for (for example, the games library was unavailable or significantly different from what was advertised).
• Ubisoft failed to provide the billing information or cancellation method you were entitled to under the Consumer Protection Act 1999.
• You cancelled within a very short time of subscribing and can demonstrate you did not use the service.

You do not automatically qualify for a refund simply because you changed your mind after a few days. Ubisoft+ is a subscription service, and once you have accessed the games, a refund is at the company's discretion unless you have a specific legal claim.

How to request a refund

1. Contact Ubisoft customer support by email or live chat through their official website.
   • Provide your account email, the date you were charged, and a clear explanation of why you believe you deserve a refund.
2. Attach screenshots of your bank statement showing the charge and your cancellation confirmation if applicable.
   • Do not edit or alter these images-provide them exactly as they appear.
3. Keep a copy of every support message and response.
   • If Ubisoft denies your request, you will need these messages if you escalate to MDTCA.
4. If Ubisoft refuses to respond within 14 days or denies your refund unjustly, you may lodge a complaint with MDTCA.
   • Include all documentation: bank statements, screenshots, cancellation proof, and support correspondence.

Tocancel recommends being specific and factual in your refund request. Instead of "I don't want this subscription," write "I cancelled on 5 August 2024, as shown in my attached screenshot, but was charged again on 5 September 2024. I request a refund for this unauthorised charge." Specific claims are stronger than vague complaints and improve your chances of resolution.

Pricing and plan comparison

Ubisoft+ pricing in Malaysia varies by platform and subscription tier, and costs can change without notice.

Always verify the exact charge shown in your account settings or bank statement, as pricing varies by payment platform (web, Apple, Google Play) and region. Check your next billing date as soon as you subscribe, not after you decide to cancel-this is the key number for calculating when to cancel.

Common mistakes that delay or prevent cancellation

Cancelling a subscription sounds simple, but small mistakes can leave you stuck paying or fighting with customer support. Many Malaysian players have been caught out by these oversights.

Mistake 1: cancelling in the wrong place

The most frequent error is cancelling in one location when you subscribed through another. For example, logging into Ubisoft.com and clicking "Cancel" will not stop Apple charging you. Each platform (Ubisoft direct, Apple, Google Play, Xbox) has its own subscription record, and you must cancel in the exact place where you subscribed. Before you begin cancellation, check your bank statement to confirm which service charged you-that is the service where you must cancel.

Mistake 2: not taking screenshots of the final confirmation

Many users click "Cancel" and assume it is done, then close the page without seeing the final confirmation screen. If a dispute arises later, you have no proof. Always screenshot the final confirmation page that shows a specific end date and confirms no future renewal. Save this image to your computer or cloud storage immediately, and also save any confirmation email from the subscription platform.

Mistake 3: cancelling too late

If your next billing date is 28 August, cancelling on 27 August at 11 PM is risky. Technical delays or system lag can mean your cancellation does not process before the 28 August charge occurs. Cancel at least 3-5 days before your renewal date to give the system time to update and process your request. Tocancel advises setting a reminder on your phone 7 days before your billing date so you do not miss the deadline.

Mistake 4: ignoring emails and leaving no contact trail

If you contact support but do not get a response, do not assume they are handling it silently. Send follow-up messages and keep records of every attempt. If you email and hear nothing in 7 days, call or use live chat and note the date and time. Build a paper trail (or email trail) so that if you need to lodge a complaint with MDTCA, you have evidence you took reasonable steps to resolve the issue with Ubisoft first.

Mistake 5: not checking the cancellation actually took effect

Log back into your Ubisoft account 24 hours after cancelling. Go to your subscription settings and confirm the status shows "Cancelled" or displays an end date with no renewal. If the status still shows "Active" or "Next billing", contact support immediately-your cancellation may not have processed. Do not wait until you are charged again to notice this.

Your takeaway: most cancellation problems arise from lack of proof or cancelling in the wrong location, both of which you control.

Checklist: ensure your Ubisoft+ cancellation is successful

Use this checklist to confirm every step before and after cancellation:

Only when every row is ticked off should you consider the cancellation complete. If anything is missing, address it before your billing date arrives.

When to escalate to malaysia's consumer authority

If Ubisoft refuses to cancel your subscription, continues to charge you after cancellation, or fails to respond to your requests, you have the right to escalate your complaint.

Filing a complaint with the ministry of domestic trade and consumer affairs

The MDTCA is Malaysia's official consumer protection body and enforces the Consumer Protection Act 1999. You can lodge a formal complaint if Ubisoft violates its obligations to provide transparent billing, honour cancellations, or respond to your requests within a reasonable timeframe.

To file a complaint:

1. Visit the MDTCA website or call their consumer helpline at 1-800-80-2020 (toll-free in Malaysia).
   • You can lodge complaints in English or Bahasa Malaysia.
2. Provide your full details, Ubisoft account information, and a summary of your dispute.
   • Be clear and factual: state dates, charges, and what Ubisoft should have done but did not.
3. Attach all documentation: bank statements showing charges, cancellation screenshots, emails, and support correspondence.
   • Organised documentation strengthens your case.
4. Keep a reference number for your MDTCA complaint and follow up within 30 days if you do not hear back.
   • MDTCA aims to resolve complaints within 90 days, though this can vary.

Tocancel strongly advises gathering all evidence before you escalate. MDTCA will review your case based on the facts you provide, so comprehensive documentation (cancellation confirmations, charge dates, support messages, bank statements) is essential to success.

Your legal position is clear: you have the right to cancel a subscription, receive transparent billing, and access fair dispute resolution under Malaysian law. If Ubisoft does not comply, MDTCA has the authority to investigate and take enforcement action.

How tocancel helps you stay in control

Cancelling a subscription should not be stressful or complicated, yet many Malaysian consumers struggle with unclear cancellation paths, surprise charges, or difficulty locating confirmation of their cancellation.

Tocancel exists to guide you through this process with clarity and confidence. We provide step-by-step instructions tailored to your subscription platform and country, translate confusing terms into plain language, and remind you of your legal rights so you can stand firm if a company resists your cancellation request.

Whether you are cancelling Ubisoft+, a streaming service, a fitness app, or any recurring subscription, Tocancel has helped thousands of consumers cancel successfully, recover unwanted charges, and understand their rights under Malaysian consumer law. Our guides are free, independent, and focused entirely on helping you take control of your subscriptions and your spending.

If you have cancelled Ubisoft+ and were charged again, or if you need support navigating a dispute with customer service, Tocancel is here to guide you through the next steps. Visit tocancel.com to explore guides for other services or to access templates and evidence checklists that strengthen your case with MDTCA or any consumer authority.