Cancel Eos Personal Trainer: The Right Way

How to cancel Eos Personal Trainer in malaysia without another charge

What Eos Personal Trainer is and why you might want to cancel

Eos Personal Trainer is a fitness coaching app tied to EoS Fitness, offering personalised training guidance, workout tracking, and access to coaching programs through a paid subscription model. If you signed up for premium features and now want to stop paying, you have clear rights under Malaysian consumer law to cancel without penalty, provided you act within the correct timeframe and through the right channel.

The service and how billing works

The app itself is free to download, but premium access-which includes personalised coaching, program libraries, and trainer engagement-requires a paid subscription. Billing may run through the Apple App Store, Google Play Store, or direct card processing via EoS Fitness, depending on where you originally subscribed.

The critical friction point for Malaysian users is that EoS Fitness does not publish clear, localised pricing or renewal terms on their public website. Instead, the exact subscription cost, renewal date, and cancellation deadline appear only at the point of purchase inside the app itself. This opacity is precisely why you should document everything before you cancel.

Why cancellation matters in malaysia

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes app subscriptions) within 10 calendar days of purchase, provided you have not used the service materially. After that window closes, you may still cancel at any renewal date by giving notice before the next billing cycle begins. However, because EoS does not clearly publish renewal dates or cancellation deadlines upfront, Malaysian consumers often face unexpected charges or confusion about whether cancellation has taken effect.

The best approach is to cancel immediately through the correct channel and request confirmation in writing-either by email or through the official support portal at Tocancel, we have helped thousands of users in your position recover funds and prevent future charges.

Your consumer rights when cancelling Eos Personal Trainer

What malaysian law guarantees you

The Consumer Protection Act 1999 gives you several specific protections when you cancel a subscription service like Eos Personal Trainer. First, any distance contract (signed online or via app) includes a statutory cooling-off period of 10 calendar days from the purchase date. During this period, you may cancel for any reason without penalty or cost, as long as you have not substantially used the service.

Second, after the cooling-off period expires, you retain the right to cancel at any future renewal date, provided the contract itself does not impose an unreasonable lock-in period. In practice, this means you can walk away from Eos Personal Trainer at the end of your current billing month without being trapped into further commitments.

Third, if the company fails to honour your cancellation or continues to charge you after you have cancelled, you may lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Both bodies have enforcement powers to compel refunds and penalties.

Your legal position in plain language

You have a right to cancel. If you are within 10 days of purchase and have not used the service heavily, you can cancel with no questions asked. If you are beyond that window, you can cancel at the next renewal date by giving clear notice to the company. If the company ignores your cancellation or charges you again after you have cancelled, the law empowers you to pursue a refund through official consumer bodies-you are not powerless, and the burden is on the company to prove they honoured your cancellation request.

How to cancel Eos Personal Trainer step by step

Cancel if you subscribed through the apple app store

If your Eos Personal Trainer subscription was purchased via your iPhone or iPad, you must cancel through Apple's subscription management system, not through the app itself. Here is the exact process:

1. Open the Settings app on your iOS device.
2. Tap your Apple ID profile at the top of the screen.
   • If prompted, sign in with your Apple ID and password.
3. Select "Subscriptions" from the menu.
4. Find "Eos Personal Trainer" in your active subscriptions list.
   • If you do not see it, swipe left to check "Expired Subscriptions"-some cancellations take time to process.
5. Tap "Eos Personal Trainer" to open its details.
6. Tap "Cancel Subscription" at the bottom of the screen.
   • You may be asked to confirm your reason for cancelling; select any option.
   • Apple will ask if you want to keep the subscription; tap "Confirm" to proceed with cancellation.
7. Take a screenshot showing "Subscription cancelled" or the final cancellation confirmation.
8. Note the date your access will end; this is your last day of service before you lose access.

Your access will remain active until the current billing cycle ends. You will not be charged again after that date. Save the confirmation screen as proof of cancellation.

Cancel if you subscribed through google play store

If you purchased Eos Personal Trainer on an Android device via Google Play, follow these steps to cancel:

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" from the dropdown menu.
4. Tap "Eos Personal Trainer" to view the subscription details.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask you to confirm your reason; select any option and continue.
6. Confirm the cancellation when prompted.
7. Screenshot the cancellation confirmation page for your records.
8. Check the displayed end date-your access will remain active until then.

After you complete these steps, Google Play will send you a confirmation email. Keep this email; it is your proof that cancellation was processed on your account.

Cancel if you subscribed through direct billing or EoS fitness website

If you signed up directly through the EoS Fitness website or were charged by card without using an app store intermediary, you must contact EoS Fitness support directly. At Tocancel, we recommend submitting a cancellation request through multiple channels simultaneously to ensure the company receives your instruction:

1. Email EoS Fitness support at [email protected].
   • Use the subject line: "Cancellation request for Eos Personal Trainer account [your email or username]".
   • Include your full name, email address, account username, and current subscription renewal date.
   • Clearly state: "I request immediate cancellation of my Eos Personal Trainer subscription effective as of today. Please confirm in writing that this request has been processed and provide the date my access will terminate."
   • Send the email from the same address linked to your Eos account.
2. Call the EoS Fitness support line at +1-866-992-8958 during business hours (allow for time zone differences if calling from Malaysia).
   • Request a verbal confirmation code or reference number for your cancellation request.
   • Take a note of the date, time, and name of the agent you spoke to.
3. Visit the official EoS Personal Training Client Service page and submit a cancellation request through their web form.
   • Attach a copy of your most recent billing statement or receipt.
   • Request written confirmation of cancellation.
4. Wait 3-5 business days for a response from support.
5. If you receive confirmation, take a screenshot or print the email for your records.

Do not rely on a single channel. Multiple simultaneous requests reduce the risk that the company will claim they "never received" your cancellation. At Tocancel, this strategy has prevented countless unwanted charges for Malaysian consumers.

What to expect after you cancel Eos Personal Trainer

Timing and access after cancellation

Once your cancellation is processed, you retain access to Eos Personal Trainer until the end of your current billing cycle. For example, if you cancel on day 10 of a monthly subscription, your access will remain active for the remaining 20 days, then terminate automatically. You will not be charged again.

If you cancelled within the 10-day cooling-off period and have barely used the service, you may qualify for a prorated refund of fees you have already paid. In this case, contact support and request a refund explicitly; do not assume it will be automatic.

Confirming the cancellation went through

After 5-7 business days, log in to your Eos Personal Trainer account or check your Apple ID / Google Play Store settings. Your subscription should show as "Cancelled" or "Expired" rather than "Active" or "Renewing". If it still shows as active, follow up immediately with support-provide them with your original cancellation email or reference number and ask why the cancellation was not processed.

Check your bank or card statement 2-3 weeks after your expected access end date. You should see no new charge from EoS Fitness or the app store. If a charge appears, report it immediately and initiate a chargeback through your bank if necessary-Tocancel recommends keeping all cancellation confirmations as evidence in case you need to dispute a charge.

Refunds, credits, and what you can claim

Refund eligibility under malaysian law

Your eligibility for a refund depends on when you cancel and how much you have used the service. Within 10 calendar days of purchase and with minimal usage, the Consumer Protection Act 1999 entitles you to a full refund. Beyond that period, refunds are discretionary unless the service failed to deliver what was promised or the company breached the terms.

If you paid for a three-month or annual plan and cancel early, many subscription services offer prorated refunds for the unused portion. EoS Fitness may or may not do this automatically-you must ask explicitly. Send an email to [email protected] with the subject "Refund request" and include your order date, amount paid, cancellation date, and the number of days remaining on your subscription. Request a refund for the unused period and a full itemisation of what you are being charged for.

How long refunds take

If EoS Fitness approves a refund, expect the money to return to your original payment method within 7-14 business days. If you paid by credit card, your bank may take an additional 2-3 business days to process the credit. If you paid through Apple ID or Google Play, refunds route through those systems and may take 5-10 business days to appear as a credit on your account or card.

If 21 days pass and you have not seen the refund, contact your bank or payment provider and request a transaction trace. Document all communication with EoS Fitness support as evidence-Tocancel users have successfully recovered hundreds of ringgits by maintaining clear records and escalating to their banks when the company delayed refunds.

Common mistakes to avoid when cancelling Eos Personal Trainer

Cancelling in the wrong place

Many Malaysian users feel frustrated when they delete the Eos Personal Trainer app or log out, then assume they have cancelled their subscription. Deleting the app does nothing-your subscription remains active and will continue to renew and charge your card. Only cancelling through the correct channel (app store settings, web support form, or direct email) actually stops the billing.

Similarly, never assume that closing your Eos account or changing your password cancels your subscription. Always use the explicit "Cancel Subscription" or "Unsubscribe" button in the platform's own settings. If no such button exists, contact support directly-do not wait for a charge to appear and hope it will not happen again.

Cancelling too late in the billing cycle

If your renewal date is 2 days away and you cancel, the company may process one final charge before your cancellation takes effect. This is technically legal unless the company failed to notify you of the renewal date in advance. To avoid this, cancel at least 5-7 days before your renewal date. If you have already been charged unexpectedly, request a refund and explain that you cancelled in time but the charge still went through.

Not saving proof of cancellation

If a dispute arises, the company will ask for evidence that you cancelled. Screenshots of cancellation confirmation pages, confirmation emails from support, and your bank statement showing no further charges are your best defence. Without proof, you are asking the company to take your word-and many will not. At Tocancel, we advise every user to screenshot everything immediately after cancelling.

Pricing and subscription plans for Eos Personal Trainer

What you may be paying

EoS Fitness does not publish pricing for Eos Personal Trainer on its main website. Instead, the exact cost of monthly, quarterly, and annual subscriptions is shown only at checkout inside the app. This lack of upfront transparency is a common pain point for Malaysian users.

Based on user reports and available sources, Eos Personal Trainer subscriptions typically range from RM 30 to RM 150 per month, depending on the plan tier and any promotional discounts. Annual plans usually cost less per month when divided across 12 months. However, without official local pricing, these figures are estimates only. The amount charged to your card is the definitive price for your plan.

Check your most recent receipt or bank statement to confirm your exact plan type and renewal cost. This figure is binding-not marketing estimates. At Tocancel, we recommend requesting an itemised invoice from EoS support if your billing statement is unclear.

Should you cancel or keep Eos Personal Trainer

Reasons to cancel

You should cancel Eos Personal Trainer if you are not using it regularly, if the coaching support is unavailable or unresponsive, if you have found a cheaper alternative, or if cost is a concern and you can reach your fitness goals independently. There is no shame in cancelling a subscription that is not delivering value-that is exactly what your consumer rights allow you to do.

Reasons to keep it

Keep Eos Personal Trainer if the personalised coaching is helping you progress, if the workout libraries match your fitness level and goals, and if the cost fits your budget. However, review your usage monthly. If you are not opening the app at least once or twice a week, cancellation makes financial sense.

What to do if Eos fitness refuses to cancel or charges you again

Document everything

If you have requested cancellation but the company continues to charge you, collect all evidence: cancellation emails, screenshots of your cancellation request, confirmation numbers, bank statements showing unauthorised charges, and any communications with support. Organise these chronologically and keep them in one folder (digital or printed).

Escalate to Eos fitness management

Send a formal written notice to EoS Fitness stating that you cancelled on [date], that you have been charged again on [date], and that this violates your cancellation request and Malaysian consumer law. Demand a refund within 14 days and reference the Consumer Protection Act 1999. Address this to their customer care team and request a written response. At Tocancel, we have seen companies reverse unauthorised charges when faced with a clear, documented complaint.

Lodge a complaint with the federation of malaysian consumers associations (FMCA)

If EoS Fitness does not respond within 14 days or refuses to refund, lodge a formal complaint with the FMCA (www.fmca.org.my) or contact the Ministry of Domestic Trade and Consumer Affairs directly. Provide copies of all your evidence. These bodies have the power to investigate, compel refunds, and impose penalties on the company for breach of consumer rights.

Dispute the charge with your bank

If you paid by credit or debit card, contact your bank and report the unauthorised charge as a transaction dispute. Provide your bank with copies of your cancellation request and the unwanted charge. Your bank can initiate a chargeback, which reverses the transaction and compels EoS Fitness to defend the charge in writing. Most banks resolve chargebacks within 30 days.

Never ignore a charge you did not authorise. The law is on your side, and Tocancel has helped thousands of consumers in Malaysia recover funds by taking these escalation steps calmly and methodically.

Checklist for cancelling Eos Personal Trainer safely

Key takeaway and how tocancel can help

Cancelling Eos Personal Trainer in Malaysia is straightforward if you use the right channel and document your cancellation. Your consumer rights are clear: you have a 10-day cooling-off period to cancel without reason, and after that, you can cancel at any renewal date. If the company charges you after you have cancelled, you can escalate to the FMCA, your bank, or the Ministry of Domestic Trade and Consumer Affairs.

The mistakes happen when users delete the app instead of cancelling, wait too long before cancelling, or fail to save proof of cancellation. Avoid these traps by following the step-by-step process above and keeping screenshots and emails as evidence.

If you are unsure whether your cancellation has gone through, or if you have been charged after cancelling, Tocancel offers free guidance on how to recover your funds and file a formal complaint. Tocancel has helped thousands of consumers cancel unwanted subscriptions and dispute unauthorised charges. Visit Tocancel.com today for more templates, escalation guides, and consumer rights resources specific to Malaysia.

Contact information for Eos fitness support

If you need to reach EoS Fitness directly for cancellation or refund inquiries, use these contact methods:

• Email: [email protected]
• Phone: +1-866-992-8958 (allow for time zone differences from Malaysia)
• Web form: EoS Personal Training Client Service page (official support submission portal)
• Mailing address: Check the app's Terms and Conditions or privacy policy for the registered business address

When contacting support, always include your full name, account email, and subscription renewal date. Request written confirmation of any cancellation or refund in response. At Tocancel, we believe transparent, documented communication is the best defence against unwanted charges and billing disputes.