Cancel Care/Of: The Right Way

How to cancel Care/Of in malaysia and stop unwanted charges

What Care/Of was and why you need to cancel now

Care/Of was a personalised vitamin and supplement subscription service that operated until June 2024, when it ceased all operations. If you subscribed to Care/Of from Malaysia, you may still see recurring charges on your bank statement or app store billing, even though the company no longer delivers products. This guide will help you understand your rights and take action to stop those charges.

The service worked by asking customers to complete an online health quiz, then sending custom-packed vitamins and supplements monthly based on their diet, stress levels, sleep patterns, and lifestyle goals. Subscribers paid for convenience and personalisation rather than buying supplements from a pharmacy shelf. When Care/Of shut down in June 2024, many customers assumed their billing would stop automatically. It did not. Tocancel exists to help you navigate exactly this situation and reclaim control of your payment methods.

How Care/Of operated for malaysia customers

There was no Malaysia-specific website, Bahasa Malaysia customer support, or local payment gateway for Care/Of. Malaysian customers accessed the service through the international site or app marketplaces (Apple App Store or Google Play Store). When Care/Of ceased operations, these app store billing arrangements often continued to charge customers' payment methods, even though no product was being delivered.

The critical issue is this: app store subscriptions and direct card charges operate independently from the company's website. When Care/Of shut down its website and operations, the billing channels-especially app store recurring subscriptions-remained active on payment systems. This means you may have been charged long after the company stopped operating, and you may not have realised it.

Why you should cancel immediately

If you see any charge linked to Care/Of on your statement, you have the right to stop it now under Malaysia's Consumer Protection Act 1999. The longer you wait, the more charges will accumulate on your account. Even though Care/Of is no longer operating, your payment method continues to be charged because the cancellation was never completed on the original platform (usually the app store).

Taking action now protects your money and prevents future unauthorised charges-your first step towards resolution is to gather evidence of all charges and then cancel through the correct channel.

Your consumer rights under malaysia law

Malaysia's Consumer Protection Act 1999 gives you strong protections against unfair billing and recurring charges, even when a company has ceased operations.

What the consumer protection act 1999 says about your subscription

Under Section 131 and Section 133 of the Consumer Protection Act 1999, you have the right to cancel a subscription or recurring payment arrangement at any time before the next billing date. The supplier (in this case, Care/Of's payment processor or app store) must stop charging you once you submit a valid cancellation request. The law also protects you from hidden or unclear billing terms-if you were not clearly told about renewal dates or amounts, you have grounds to dispute charges.

Your legal position is clear: you have the right to cancel, and you have the right to demand a refund for charges incurred after the company stopped providing the service. Care/Of ceased operations on 17 June 2024, meaning any charges after that date for a service no longer delivered may be recoverable as unauthorised charges.

Who enforces your rights in malaysia

If Care/Of or your payment provider refuses to refund charges or stop billing, you can escalate your complaint to two authorities:

• KPDN (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup) - Malaysia's Ministry of Domestic Trade and Cost of Living. KPDN investigates unfair trading practices and enforces the Consumer Protection Act 1999.
• TTPM (Tribunal Tuntutan Pengguna Malaysia) - Malaysia's Consumer Claims Tribunal. You can file a claim for refunds up to RM25,000 if the seller does not respond to your cancellation request.

Tocancel recommends keeping screenshots of all charges and cancellation attempts, because these documents form your evidence if you need to escalate to KPDN or TTPM. You are not powerless-Malaysia's consumer law is on your side.

How to cancel Care/Of: step-by-step for each method

Care/Of subscriptions operated through three main billing channels in Malaysia. Your cancellation method depends on which channel charged you. Start by checking your bank statement to identify whether you subscribed directly, through Apple, or through Google.

Step 1: gather evidence before you cancel

Before you take any cancellation action, collect proof of all charges. This protects you if you need to claim a refund later.

1. Open your bank statement or credit card app and search for charges from "Care/Of", "Care of", or similar spelling variations.
2. Note the exact merchant name as it appears on your statement (this may say "CARE OF INC" or "APP STORE CHARGE").
3. Screenshot or write down:
   • The full amount of each charge in MYR or USD
   • The date of each charge
   • The transaction reference number (if visible)
   • Whether the charge came from your bank, Apple, or Google
4. Check your email inbox for Care/Of receipts, invoices, or subscription confirmations. Save these emails.
5. If you can still access your Care/Of account or app, take screenshots of your subscription plan, renewal date, and billing history.

Once you have this evidence, you are ready to cancel through the appropriate channel-and you have proof to show KPDN or your bank if the charges continue.

Step 2: cancel through the Care/Of website or app (if still accessible)

If you subscribed directly through Care/Of's website (not through an app store), try logging into your account first.

1. Visit the Care/Of website and attempt to log in with your email and password.
2. Look for your account or subscription settings (usually labelled Account, My Subscription, Billing, or Orders).
3. Search for a button or link that says Cancel Subscription, Pause, or Manage Subscription.
4. If you find a cancellation page, click through and confirm the cancellation. Screenshot the confirmation message and save any email confirmation.
5. If the website is no longer active or you cannot log in, move to Step 3 (contact the payment processor directly).

If Care/Of's website is down or returns an error, this does not prevent you from cancelling-it simply means you must cancel through your payment method instead (see Step 3 and Step 4).

Step 3: cancel an apple app store subscription

If the charge on your statement shows "Apple" or "App Store", your Care/Of subscription is linked to your Apple ID. Follow these steps to cancel on your iPhone, iPad, or Mac.

1. Open the App Store app (or go to Settings if using iOS 15 or later).
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap Care/Of (or any Care/Of-related app).
5. Tap Cancel Subscription or Remove.
6. Confirm the cancellation and select your reason (this is optional but helpful for Apple's records).
7. Screenshot the confirmation screen showing the subscription has been cancelled.

Apple will stop charging you immediately. However, you will retain access to the app until your current billing cycle ends. If you were charged after Care/Of ceased operations, you have the right to request a refund from Apple-see the Refunds section below.

Step 4: cancel a google play subscription

If the charge shows "Google Play" or "Google", your Care/Of subscription is linked to your Google account.

1. Open the Google Play Store app on your Android device or go to play.google.com in a web browser.
2. Tap your profile icon (top right) and select Payments and subscriptions.
3. Tap Subscriptions.
4. Find and tap Care/Of.
5. Tap Cancel subscription.
6. Select your reason for cancelling (if prompted).
7. Confirm the cancellation and take a screenshot of the final confirmation.

Google will stop all future charges immediately. Like Apple, any charges made after Care/Of stopped operating are potentially refundable-you must request this through Google Play's refund process.

Step 5: contact your bank if charges continue after cancellation

If you cancel through Apple, Google, or the website, but charges continue to appear on your statement, contact your bank or credit card issuer immediately.

1. Call your bank's customer service line or use their mobile app to report the charge.
2. Tell them you cancelled the Care/Of subscription but are still being charged.
3. Ask them to:
   • Block all future charges from Care/Of
   • Initiate a chargeback or dispute for any charges made after your cancellation date
   • Provide you with a dispute reference number
4. Keep a record of the date and time you called, the staff member's name, and their response.

Your bank has the authority to reverse unauthorised charges and block the merchant from accessing your account again. This is your strongest lever if Care/Of or the app stores do not refund you.

How to request a refund for charges after cancellation

Since Care/Of ceased operations on 17 June 2024, any charges made after that date were for a service that no longer existed. You have the right to claim these back.

Refund through apple

If you were charged through Apple App Store:

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Care/Of charge in your purchase history.
3. Click the issue next to the transaction and select I would like to request a refund.
4. Choose a reason from the dropdown (select Something else does not work as expected or This charge was unauthorised).
5. Explain in the text box that Care/Of ceased operations on 17 June 2024 and you continued to be charged for a service no longer provided.
6. Submit the request.

Apple typically processes refund requests within 15 business days. If Apple rejects your first request, you can appeal using the same process and reference your bank statement as proof.

Refund through google play

If you were charged through Google Play:

1. Go to play.google.com/store/account/subscriptions in a web browser.
2. Find the Care/Of subscription in your subscription list.
3. Click on it and select Report a problem or Request a refund (the exact wording varies).
4. Explain that the service ceased operations on 17 June 2024 and you continued to be charged despite cancelling.
5. Submit your request.

Google Play typically refunds charges within 1-3 business days if your account is in good standing. Keep a copy of your request for your records.

Refund from your bank (chargeback)

If Apple and Google do not refund you within 30 days, escalate to your bank:

1. Call your bank and report the charge as unauthorised or fraudulent.
2. Provide your bank with:
   • Proof that you cancelled the subscription (screenshots of the cancellation confirmation)
   • Proof that Care/Of ceased operations (you can reference news reports or the company's closure announcement)
   • Bank statements showing repeated charges after the cancellation date
3. Your bank will initiate a chargeback dispute, which reverses the charge within 2-8 weeks.

Chargebacks are your final recourse and carry significant weight-banks treat them seriously because they protect consumers from recurring fraud.

Common pricing tiers and what you were charged for

Understanding what you paid for helps you calculate your refund and supports your complaint if charges continue.

If you cannot recall which plan you subscribed to, check your bank statement for the exact MYR amount-this will match one of the prices above. Tocancel recommends using this table to verify the charge on your statement and confirm the plan name for your refund claim.

Mistakes to avoid when cancelling Care/Of

Many people become frustrated at this stage because they expect cancellation to be instant and effortless. It is not always, especially when a company has ceased operations. Here are the traps to avoid.

Mistake 1: assuming the website closure meant automatic billing stop

Just because Care/Of's website is no longer active does not mean the app store subscriptions and recurring charges stopped. App store billing operates on a separate system from the company's website. You must cancel directly through Apple or Google, or contact your bank to block the charge. The company's closure does not automatically cancel your recurring payment-only you can do that.

Mistake 2: ignoring small recurring charges

Some customers see charges of RM 33 or RM 50 and assume they are too small to pursue. However, small charges repeated monthly add up quickly. A RM 50 monthly charge equals RM 600 per year. If you were charged for 8-12 months after the service closed, you could be owed RM 400-600 or more. Every charge matters, and you have the legal right to reclaim it.

Mistake 3: not keeping proof of cancellation

If you cancel through Apple or Google but do not screenshot the confirmation, and charges continue later, you have no way to prove you tried to cancel. Always take a screenshot or photograph the cancellation confirmation page immediately after you submit the request.

Mistake 4: giving up after one refund rejection

If Apple, Google, or your bank rejects your first refund request, this is not final. You can appeal by resubmitting with more evidence or by escalating to KPDN. Do not accept a rejection without explanation.

Mistake 5: not reporting the charge to your bank

Your bank has more power than you may realise. If you report a charge as unauthorised, your bank can reverse it, block the merchant, and initiate fraud investigation. Many customers waste time going back and forth with app stores when they should be calling their bank immediately.

What happens after you cancel

Once you have submitted a cancellation request, it is natural to feel anxious about whether it will work. Here is what to expect in the days and weeks ahead.

Immediately after cancellation

You will receive a confirmation message on your device (Apple, Google, or email). This is your proof. Save or screenshot it immediately. You may retain access to the Care/Of app for the remainder of your current billing cycle-this is normal and does not mean the cancellation failed.

Within 3-7 days

Check your bank statement or app store account. You should see no new charges from Care/Of. If a charge appears during this window, it may be a processing delay from a previous billing cycle (not a failed cancellation). Wait one more week before contacting your bank.

Within 30 days

If you submitted a refund request with Apple or Google, you should see a response or refund within this window. Check your email and your app store account for updates. If nothing has arrived, log back into your refund claim and check the status.

After 30 days with no resolution

If you have cancelled, received confirmation, but charges continue to appear after 30 days, or if your refund request has been rejected without explanation, escalate immediately. Tocancel recommends contacting your bank to initiate a chargeback dispute and filing a complaint with KPDN (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup). You have documented evidence of cancellation and continued unauthorised charges-this is a strong case.

Escalation: what to do if Care/Of does not stop charging

If you have cancelled but charges continue, or if refunds are refused, you have formal complaint channels in Malaysia.

File a complaint with KPDN

KPDN enforces the Consumer Protection Act 1999 and investigates unfair trading practices.

1. Visit the KPDN website (kpdn.gov.my) or call your local KPDN office.
2. File a formal complaint stating:
   • The company name (Care/Of)
   • The service (personalised vitamin subscription)
   • Your cancellation date and method
   • The dates and amounts of all charges after the company ceased operations
   • The refunds or actions you have already requested
3. Provide copies (not originals) of all screenshots, emails, and bank statements.
4. KPDN will investigate and contact the payment processor (Apple, Google, or your bank) on your behalf.

File a claim with TTPM (Tribunal tuntutan pengguna malaysia)

If the refund amount is under RM 25,000 and KPDN investigation does not resolve the issue within 60 days, you can file a direct claim with TTPM.

1. Obtain the TTPM claim form from ttpm.org.my or your nearest TTPM office.
2. Complete the form with your personal details, the merchant's details, and a summary of your case.
3. Attach:
   • Proof of cancellation (screenshots)
   • Bank statements showing all charges and dates
   • Proof that Care/Of ceased operations (news articles, company closure announcements)
   • Your refund requests and any rejections from Apple, Google, or your bank
4. Pay the TTPM filing fee (typically RM 10-50 depending on the claim amount).
5. Submit the form to your nearest TTPM office.
6. TTPM will issue a hearing date. You will be notified by mail.

TTPM hearings are informal and do not require a lawyer. You simply present your evidence to the tribunal, explain your case, and the tribunal makes a binding decision. The merchant (or the payment processor) must honour the tribunal's ruling or face penalties.

Tocancel's cancellation checklist for Care/Of

Use this checklist to track your progress and ensure you have taken all necessary steps.

Print this checklist or save it to your phone. Cross off each step as you complete it. This record will be invaluable if you need to escalate to KPDN or TTPM later.

Summary: your path to cancelling Care/Of in malaysia

Care/Of ceased operations on 17 June 2024, but your subscription billing may not have stopped automatically. Your bank statement is your evidence. Malaysia's Consumer Protection Act 1999 gives you clear rights: you can cancel any time, demand refunds for charges made after cancellation, and escalate to KPDN or TTPM if necessary.

Start by identifying which payment method was charged (Apple, Google, or your bank). Cancel through that channel immediately and take a screenshot of the confirmation. If charges continue after 30 days, contact your bank to initiate a chargeback dispute. If that does not work, file a complaint with KPDN or claim through TTPM.

You are in control, and Malaysia's consumer law is on your side. Tocancel has helped thousands of consumers in Malaysia cancel unwanted subscriptions and reclaim unauthorised charges. Your next step is to gather your bank statements and open the app store or website where you are being charged. Cancel today, and follow up in 30 days if needed. Do not wait-recurring charges compound quickly, and every day you delay costs you more money.

Contact information for escalation

If you need to escalate beyond app stores and your bank:

• KPDN (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup) - Phone: 1-800-886-800 (toll-free) or visit kpdn.gov.my
• TTPM (Tribunal Tuntutan Pengguna Malaysia) - Visit ttpm.org.my or contact your nearest office
• Bank Negara Malaysia Consumer Complaints Centre - Phone: 03-2267-8844 or visit bnm.gov.my

Tocancel is here to guide you through cancellations of any service. If you encounter difficulties with Care/Of or any other subscription, return to Tocancel for step-by-step help and escalation support. You have the right to cancel, and you have the right to your money back. Act now.