Cancel Numan: The Right Way

How to cancel Numan in malaysia and reclaim your money

What Numan is and why malaysians struggle with it

Numan is a UK-based telehealth subscription service that delivers prescription medications and clinical reviews for men's health conditions - weight loss, testosterone replacement therapy, hair loss, and erectile dysfunction. The problem for you as a Malaysian user is that Numan operates primarily for the UK market, yet accepts subscriptions from Malaysia without dedicated local support or transparent RM pricing. This mismatch creates real friction when you need to cancel.

Understanding what you are actually paying for

Numan is not a simple app subscription you download and forget. You are paying for ongoing medication supply, clinical assessments, and account management rolled into a recurring charge. Most plans renew monthly, though some users commit to 3, 6, or 12 month packages paid upfront. The moment you understand this, cancellation becomes clearer because you are not just closing an app account - you are stopping a healthcare delivery service.

Monthly weight loss programmes range from approximately RM1,081 to RM1,175 depending on the medication type. Testosterone replacement therapy typically costs between RM373 and RM795 per month, again depending on your prescribed dose and plan. These costs recur until you actively cancel, and early exit from commitment packages can trigger additional fees based on undelivered medication repeats.

Why malaysian users find Numan hard to cancel

You face three distinct challenges. First, Numan's support operates on UK business hours and via email or phone only - no live chat means delays if you have urgent questions. Second, the service displays prices in GBP or USD, not RM, making it harder to track what you are actually paying when overseas merchant fees apply. Third, Numan distinguishes between pausing a subscription (temporarily stopping deliveries) and cancelling it (permanently ending your contract), and the two paths are handled differently depending on your treatment type. Understanding which button to press is half the battle, and Tocancel is here to walk you through it step by step.

Your consumer rights when cancelling Numan

Malaysia's consumer law gives you specific protections when dealing with subscription services and distance contracts.

Your legal position under malaysian consumer law

The Consumer Protection Act 1999 (CPA 1999) and the Consumer Protection Regulations 2012 (Distance Contracts) apply to Numan, even though it is a UK company. Under these laws, you have the right to cancel a distance contract - including an online subscription - within 14 calendar days of purchase without penalty, provided you have not already received the first delivery or completed the first treatment cycle. This is your cooling-off period, and it is non-negotiable.

If Numan has already delivered your first medication or you have passed the 14-day window, you still have contractual rights. You can demand cancellation on reasonable notice (usually 30 days in writing), and Numan cannot charge you a penalty unless the contract explicitly states otherwise and that penalty is proportionate to their genuine loss. If Numan charges you after you have cancelled, you can lodge a complaint with the Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna (KPDN - Ministry of Domestic Trade and Consumer Affairs) or pursue a dispute via your bank's chargeback process. Tocancel recommends documenting every step, because your evidence is your power when it comes to enforcement.

What KPDN and TTPM can do for you

The Tribunal Tuntutan Pengguna (Tribunal for Consumer Claims - TTPM) handles disputes up to RM100,000. If Numan refuses to refund you or process your cancellation, you can file a claim with TTPM without needing a lawyer. KPDN investigates unfair contract terms and deceptive billing practices, so if Numan's cancellation process is deliberately obscured or their early-exit fees are unreasonable, KPDN can intervene. Your legal position is stronger than you think - you just need to know how to use it.

Methods to cancel Numan from malaysia

Numan offers multiple cancellation routes depending on how you subscribed and what treatment you are on.

Cancel through your Numan account (direct subscription)

If you signed up directly with Numan at numan.com using your credit or debit card, you can initiate cancellation in your account. Log in, navigate to your active subscription or treatment plan, and look for a "Pause," "Suspend," or "Cancel Subscription" button. Weight loss treatments often allow you to pause (stop deliveries temporarily without losing your place) or cancel outright. Testosterone replacement therapy sometimes requires you to contact the support team directly because the medical protocol may prevent instant cancellation.

The advantage of this method is speed - cancellation takes effect immediately or on your next billing date depending on your plan terms. The disadvantage is that Numan's interface can be confusing, especially on mobile, and the cancellation confirmation email may not arrive promptly. Tocancel advises taking a screenshot of the cancellation request before you submit it, so you have proof of when you acted.

Cancel an app store or google play subscription

If you subscribed to Numan through Apple's App Store or Google Play Store, you do not cancel through the Numan app itself. Instead, you cancel your subscription directly through your app store account. On iPhone, open the App Store, tap your profile icon, select "Subscriptions," find Numan, and tap "Cancel Subscription." On Android, open Google Play, go to "Manage my subscriptions," select Numan, and tap "Cancel subscription." These cancellations take effect at the end of your current billing cycle, not immediately, so plan accordingly.

The risk here is that you might cancel through the app store but forget to halt deliveries with Numan directly, or vice versa. Always verify with Numan customer care that both your app store billing and your Numan account are no longer active after you cancel one of them.

Email or phone cancellation (recommended for complex cases)

For peace of mind, especially if you are in a commitment package or uncertain about your plan, contact Numan's customer care team directly by email or phone. Request cancellation in writing (email counts) and state your reason, your subscription ID, and your desired end date. Numan's customer care can confirm your plan type, explain any early-exit fees upfront, and process your cancellation manually if the app or account interface fails. This method leaves a documented trail, which protects you if billing disputes arise later.

Send your cancellation request to Numan's customer care and request written confirmation. Keep copies of every email, including read receipts if your email client supports them. Tocancel strongly recommends this approach for cancellations involving refunds or commitment fees, because email creates accountability on both sides.

Step-by-step cancellation process for Numan

Follow these steps in order to cancel Numan safely and maximise your chances of avoiding unwanted charges.

Before you cancel: gather your evidence

1. Log into your Numan account and note your next billing date, current treatment name, and subscription start date.
2. Take screenshots of your subscription page, renewal date, active medications, and any pause or cancel buttons you see.
3. Download your latest invoice and check your bank or credit card statement for the most recent Numan charge.
4. Open your email and locate your initial sign-up confirmation and any treatment prescriptions from Numan.
5. Check whether you subscribed directly via Numan, through App Store, or through Google Play - this determines your cancellation route.

This evidence protects you if a charge appears after cancellation or if Numan claims they never received your cancellation request.

Cancel through your Numan account (direct subscription only)

1. Visit numan.com and log in with your email and password.
2. Navigate to "My Account," "Subscriptions," or "Active Treatments" (the label varies by treatment type).
3. Select the subscription you want to cancel.
   • If you see a "Pause Subscription" button and you only want to stop temporarily, tap Pause and confirm.
   • If you see "Cancel Subscription" or "End Treatment," tap that instead to cancel permanently.
4. Read the cancellation confirmation screen carefully - note the end date Numan states.
5. Confirm your cancellation by clicking the final button.
6. Wait for a confirmation email from Numan (check your spam folder if it does not arrive within 2 hours).
7. Forward this confirmation email to yourself for your records.

Cancel an app store subscription (iPhone)

1. Open the Apple App Store app on your iPhone.
2. Tap your profile icon (top right corner).
3. Tap "Subscriptions."
4. Find and tap "Numan."
5. Tap "Cancel Subscription" and confirm your choice.
6. Take a screenshot showing the cancellation confirmation.
7. Email Numan customer care to confirm that your app store billing has been cancelled and to ask them to halt your medication deliveries.

Cancel a google play subscription (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Tap "Manage my subscriptions."
4. Find and tap "Numan."
5. Tap "Cancel subscription" and confirm your choice.
6. Take a screenshot showing the cancellation confirmation.
7. Email Numan customer care immediately to confirm both the app store cancellation and any medication delivery suspension.

Cancel by email or phone (most secure method)

1. Compose an email to Numan customer care with the subject line: "Subscription Cancellation Request [Your Name]."
2. In the email body, include:
   • Your full name and the email address linked to your Numan account.
   • Your subscription ID or account number (visible on your invoice or in your account settings).
   • Your current treatment name (e.g., "Weight Loss Programme - Wegovy" or "TRT - Testosterone Replacement").
   • Your next billing date.
   • The date you want the cancellation to take effect (usually your next billing date or immediately).
   • A clear statement: "I request to cancel my Numan subscription effective [date]. Please confirm in writing that no further charges will be applied after this date."
3. Send the email and request a read receipt.
4. If you do not receive a response within 5 business days, follow up by phone or resend the email.
5. Save the confirmation email and forward it to a personal email account for backup.

Email creates a legal paper trail, which Tocancel recommends for all cancellations involving refund claims or early-exit fees.

Refunds and what happens after cancellation

Understanding your refund rights and the post-cancellation timeline protects you from surprise charges and confusion.

Refund eligibility and timescales

You are entitled to a refund if you cancel within 14 days of your initial purchase and have not received or used your first medication. If you cancel after the 14-day cooling-off period, refunds depend on your plan terms. Some weight loss plans allow pro-rata refunds (you receive back a portion of unused months); others do not. Commitment packages - where you pay 3, 6, or 12 months upfront - typically do not offer refunds after the first 14 days, but Numan may deduct an early-exit fee equal to the undelivered medication repeats. If you have already received medication, refunds rarely cover the cost of the treatment itself, only unused subscription fees.

If Numan owes you a refund, request it in writing when you cancel. State the amount, your reason (cooling-off period, defective service, etc.), and your preferred refund method (same card or bank transfer). Numan typically processes refunds within 14 to 30 days. If a refund does not arrive within this window, escalate to your bank via a chargeback claim or contact KPDN.

What happens to your medication after cancellation

When you cancel, Numan will stop processing new medication orders. If you have already paid for a future delivery, that medication may still be dispatched unless you explicitly ask Numan to halt shipment. Contact Numan customer care immediately upon cancellation and ask them to confirm that no further deliveries will be sent. If a package arrives after cancellation, refuse it at the door or return it to the sender. Do not accept unsolicited medication after you have cancelled, because you could be billed for it.

For medical safety, if you are on testosterone replacement therapy or any ongoing treatment, do not abruptly stop medication without consulting your prescriber. Cancelling your Numan subscription does not automatically cancel your prescription - you may need to discuss discontinuation with a doctor. Tocancel recommends informing your GP that you are stopping Numan so they can advise on safe next steps.

Post-cancellation billing checks

After you cancel, monitor your bank and credit card statements for 60 days. Unexpected Numan charges sometimes appear weeks after cancellation due to payment processing delays or billing system errors. If you see a charge after your confirmed cancellation date, contact Numan immediately and demand a refund. If they refuse, file a chargeback dispute with your bank and attach your cancellation confirmation email as evidence. Tocancel advises keeping screenshots of your account showing the cancellation status active for at least 6 months after you cancel.

Common mistakes when cancelling Numan

Many users rush the cancellation process and then struggle to reverse the damage. Here are the pitfalls to avoid.

Cancelling only through the app store but not Numan directly

If you subscribed through App Store or Google Play, cancelling there stops the app store billing but does not always halt Numan's medication deliveries or their email reminders. You must cancel on both platforms. Always send a follow-up email to Numan customer care confirming that you have cancelled through your app store and requesting that they cease all deliveries and billing on their end. This double-check takes 5 minutes and prevents charges weeks later.

Pausing instead of cancelling

The "Pause" button suspends deliveries temporarily but keeps your subscription active and your contract alive. If you hit Pause but never formally cancel, you could be charged again when your pause period ends (often after 30 days). If you want to cancel permanently, select "Cancel," not "Pause," and confirm that the end date is final.

Not documenting your cancellation date

If you cancel verbally over the phone without an email follow-up, you have no proof of when you asked. Always request written confirmation - email counts. If a dispute arises, your email confirmation is your evidence. Numan's system may claim they never received a cancellation request if you rely only on phone calls.

Ignoring commitment package penalties

If you signed up for a 6 or 12 month upfront payment plan, Numan can charge an early-exit fee if you cancel before the term ends. These fees are legitimate under contract law if the terms disclosed them upfront and the amount reflects genuine losses (e.g., undelivered medication repeats). Before you cancel a commitment package, ask Numan in writing what the exit fee will be. If it exceeds the cost of remaining deliveries, you can challenge it at TTPM as an unfair penalty under the CPA 1999.

Not checking for overseas credit card fees

Numan bills in GBP or USD, so your Malaysian bank applies an overseas merchant fee (typically 1 to 3 percent) on top of the Numan charge. When you cancel, check your statement carefully - the amount you see may be higher than Numan's advertised price. If you believe you were overcharged due to unfair currency conversion or hidden fees, dispute this with your bank and report it to KPDN as unfair pricing.

Pricing breakdown and plan comparison

Understanding what you are paying helps you decide whether to cancel or continue.

Weight loss treatments are the most flexible - you can cancel or pause without penalty if you are on month-to-month billing. Commitment packages lock you in, and early cancellation incurs fees. TRT requires medical oversight, so instant cancellation may not be possible. If affordability is your reason for cancelling, Tocancel recommends pausing first for 30 days to see if you want to resume; if not, then cancel permanently.

Escalation: when Numan refuses to cancel

If Numan ignores your cancellation request or charges you after you have cancelled, escalate formally.

Document everything and escalate internally

Send a final written request to Numan stating: "I formally request the cancellation of my subscription effective immediately. If charges continue after this date, I will lodge a dispute with my bank and file a complaint with KPDN. Please confirm cancellation in writing within 48 hours." Give them 48 hours to respond. If they ignore you, move to the next step.

File a chargeback with your bank

Contact your bank's dispute team and request a chargeback for unauthorized charges. Provide them with your cancellation email and bank statements showing charges after cancellation. Most banks reverse unauthorised subscription charges within 7 to 14 days, crediting your account pending investigation. Numan will be given a chance to contest the chargeback, but if you have proof of cancellation, the bank will rule in your favour.

Complain to KPDN and lodge a TTPM claim

Download a complaint form from KPDN's website (konsumen.gov.my) and submit it online or by post. Describe your cancellation request, the dates you requested it, and any refund Numan owes you. If the amount is under RM100,000, you can also file a claim with the Tribunal Tuntutan Pengguna (TTPM). TTPM does not require a lawyer, and the filing fee is minimal. If Numan fails to defend the claim, you win by default and can enforce the order against their Malaysian assets (if any). Tocancel has helped thousands of consumers cancel unwanted subscriptions through formal escalation, and KPDN and TTPM take these complaints seriously.

How to avoid Numan cancellation problems in future

Once you have cancelled successfully, protect yourself from similar issues next time.

Read the cancellation terms before you subscribe

Before you sign up for any subscription, search the terms for "cancel," "pause," "refund," and "early termination." If the cancellation clause is buried or vague, that is a red flag. Numan's terms do state cancellation options, but they are not always clear upfront. Ask Numan's chat support directly: "If I want to cancel in 2 months, what is the process and cost?" Their answer tells you whether they are transparent about exit fees.

Start with a month-to-month plan, not a commitment package

If you are unsure about any treatment, subscribe month-to-month first. Month-to-month plans are flexible and allow you to cancel without penalties. Once you are confident in the treatment, you can switch to a discounted 6 or 12 month package if Numan offers it. This approach costs slightly more upfront but gives you an exit ramp if the service is not right for you.

Use your credit card, not your app store account

Billing directly to your credit card gives you more control and makes chargebacks easier if needed. App store subscriptions can be harder to dispute because Apple and Google mediate the relationship. If you must use an app store, note the cancellation steps clearly in a phone reminder so you do not forget to cancel there as well as in your Numan account.

Checklist: cancelling Numan safely

Print or screenshot this checklist and tick off each step as you complete it.

Contact details and official channels

Use these details to contact Numan directly or escalate your complaint if cancellation fails.

Numan customer care

Email: [email protected] or [email protected]

Phone: Available via Numan's website (support hours are UK business hours, GMT)

Registered office: Farringdon Point, 33 Farringdon Road, London, EC1M 3JF, United Kingdom

Send all cancellation requests to the email address and keep copies of every response.

Malaysian consumer authorities

KPDN (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna): konsumen.gov.my or 03-8000 8000

TTPM (Tribunal Tuntutan Pengguna): ttpm.org.my - file a claim online or by post for disputes up to RM100,000

Your bank's dispute team: Contact your bank's customer service and request the fraud or dispute department to start a chargeback investigation

Final thoughts: you are in control

Cancelling Numan is straightforward if you follow the steps above - gather your evidence, choose your cancellation route, confirm in writing, and monitor for unwanted charges. You have consumer rights under Malaysian law, and both KPDN and TTPM exist to enforce them if Numan refuses to cooperate. Tocancel recognises that international subscriptions create friction and confusion, but that does not excuse poor service or hidden charges. Take action today by sending your cancellation email or logging into your account. Tocancel has helped thousands of consumers cancel subscriptions just like yours, and every successful cancellation builds confidence in the market. Your money is yours - do not let it disappear into an unwanted subscription.