Cancel Allaroundvpn: The Right Way

How to cancel Allaroundvpn in malaysia and avoid unwanted charges

What is Allaroundvpn and what you're actually paying for

Allaroundvpn is a subscription-based VPN service that encrypts your internet traffic, masks your location, and grants you access to over 3,400 servers across more than 100 countries worldwide. As a Malaysian user, you pay a recurring monthly or annual fee to keep this service active on your devices. The service is marketed for privacy on public WiFi networks, streaming access, and general browsing security.

The real issue many Malaysian subscribers face is that Allaroundvpn's terms of service lack transparency around cancellation, auto-renewal policies, and refund eligibility. This means you could end up charged after you think you've cancelled, or lose access before your paid period truly ends. At Tocancel, we help you navigate exactly these gaps so you stay in control of your billing.

Pricing and billing plans for malaysia

Allaroundvpn displays pricing in Malaysian ringgit (RM), which makes it straightforward for local users to understand their costs upfront. The published subscription tiers are structured as follows:

The longer your commitment, the lower your per-month cost. However, this also means that if you cancel a 36-month plan after two years, you lose access without a clear refund pathway. Your cancellation decision carries real financial weight.

Key features and service limitations

Your subscription grants you access to streaming-optimised servers, P2P-enabled servers, Lightning Connect (fast connection technology), and Split-Tunnelling (the ability to route some traffic through the VPN and other traffic normally). These are bundled into your plan; you cannot pick and choose features or downgrade to a cheaper tier mid-cycle without cancelling and resubscribing.

Allaroundvpn does not publish a free trial offer or money-back guarantee on their main website. This means once your billing begins, you should assume the service is non-refundable unless you can prove a service failure or billing error. This is why Tocancel emphasises the importance of capturing proof before you attempt to cancel.

Your consumer rights when cancelling Allaroundvpn

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which governs unfair contract terms, misleading pricing, and your right to cancel distance contracts (services bought online or by phone). Understanding these rights is your foundation for confident action.

What the consumer protection act 1999 says about cancellation

The Consumer Protection Act 1999 gives you the right to cancel a distance contract (which includes online VPN subscriptions) within 14 calendar days of purchase, provided you have not already begun using the service materially. If Allaroundvpn's terms do not clearly state this cooling-off period or attempt to exclude it, the law overrides their terms.

Your legal position is this: you have at least 14 days to change your mind and request a full refund, even if Allaroundvpn claims "no refunds" in their terms. If you cancel outside this window, you must rely on their published refund policy (if one exists) or evidence of service failure. The Ministry of Domestic Trade and Consumer Affairs (MDTCA) enforces this act in Malaysia.

Beyond the 14-day window, the law requires that any auto-renewal subscription must be cancelled easily, with the same number of steps it took to sign up. If Allaroundvpn makes cancellation deliberately hard or buried in submenus, that itself may violate the Consumer Protection Act 1999. Therefore, your cancellation request must be honoured promptly and without obstruction.

What to do if Allaroundvpn refuses to cancel or refund

If Allaroundvpn fails to cancel your account, continues charging after you've requested cancellation, or refuses a refund you believe you're entitled to, you have formal escalation paths. Document everything: emails, screenshots of your account status, payment records, and dates of all cancellation attempts. Then file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or your state's Enforcement Division.

Tocancel recommends keeping a simple timeline file: date you cancelled, method used (email, web portal, phone), and any confirmation number or reply you received. This record is your evidence if you need to escalate to MDTCA or dispute a credit card charge. Without it, the company can claim you never cancelled.

How to cancel Allaroundvpn step by step

Allaroundvpn does not publish a single, clear cancellation method on their main website or terms page, which is a red flag. Your cancellation options depend on where your account was created and which support channel responds. Here are the confirmed methods to pursue cancellation.

Method 1: cancel through the Allaroundvpn account dashboard (if available)

The first and fastest method is to cancel directly via your online account. Log in to Allaroundvpn, navigate to your subscription or billing settings, and look for a "Cancel Subscription" or "Manage Plan" option. If this option exists and is easy to find, use it immediately and take a screenshot of the cancellation confirmation page.

1. Open your web browser and visit the Allaroundvpn login page
2. Enter your email and password
   • If you've forgotten your password, reset it using the "Forgot Password" link and check your email
3. Once logged in, locate "Account", "Billing", "Subscription", or "Settings" in the menu
4. Find the option labelled "Cancel Subscription", "Downgrade Plan", or "Manage Billing"
5. Click the cancellation option and follow any confirmation steps
   • The system may ask you why you're leaving or offer a discount; ignore these prompts unless you genuinely want to keep the service
6. Once the cancellation is confirmed on screen, take a full-page screenshot showing the date, time, and confirmation message
7. Save this screenshot and any confirmation email to a dedicated folder on your computer

If a dashboard cancellation option does not exist, or if you click it and nothing happens, move to Method 2 immediately.

Method 2: email Allaroundvpn support directly

Allaroundvpn support is reachable via email, though response times are not guaranteed to be fast. Send a formal cancellation request to [email protected] with clear, dated language. This creates a written record that Tocancel can help you reference if disputes arise later.

1. Open your email client and create a new message
2. Enter the recipient address: [email protected]
3. Use this subject line: "Cancellation Request - [Your Account Email]"
   • Replace "[Your Account Email]" with the email address tied to your Allaroundvpn account
4. Write the body of your email as follows (copy this template):

   Dear Allaroundvpn, I am writing to formally request the immediate cancellation of my Allaroundvpn subscription account. My account email is [INSERT YOUR EMAIL]. My current plan is [INSERT PLAN NAME, e.g., "12 Month Plan"], and the renewal date is [INSERT DATE if known]. Please confirm cancellation in writing within 48 hours and confirm whether my access will end immediately or on the renewal date. Please also advise whether I am entitled to a refund under the Consumer Protection Act 1999 (Malaysia) or your published refund policy. I am retaining a copy of this email for my records and expect written confirmation of this request. Yours faithfully, [Your full name] [Your phone number] [Date]

5. Send the email and immediately save a copy to a folder labelled "Allaroundvpn Cancellation"
6. Set a calendar reminder for 48 hours from sending; if you don't receive a reply, escalate to Method 3

Email is slower than web cancellation, but it creates legally defensible proof of your intent and timing.

Method 3: contact Allaroundvpn via phone

Allaroundvpn lists a U.S.-based phone number, (213) 698-2800, though this may incur international call charges for Malaysian users. Call and request cancellation verbally, but do not rely on a phone-only cancellation unless you receive a confirmation email within 24 hours.

1. Dial +1 (213) 698-2800 from your phone
   • Check with your mobile or fixed-line provider for international call rates; this is a U.S. number and may be expensive
2. When connected, clearly state: "I want to cancel my Allaroundvpn subscription"
3. Provide your account email and any account number or reference they request
4. Ask the representative to email you a cancellation confirmation immediately
   • Do not accept a verbal confirmation alone; demand written proof
5. Write down the representative's name, the time of the call, and any reference number provided
6. Watch your email for a confirmation message; if it doesn't arrive within 24 hours, send the email in Method 2 as backup

Tocancel always recommends email or web cancellation over phone, because you have a durable record. Phone support is useful only as a secondary channel if email is not answered.

What happens after you cancel Allaroundvpn

Cancellation is not instantaneous, and understanding the timeline protects you from surprise charges. The moment you send or submit a cancellation request, the company's legal obligation begins, but your access and billing may not end immediately.

Access timeline after cancellation

In most cases, Allaroundvpn will allow you to continue using the service until the end of your current billing period (the date of your next scheduled renewal). For example, if you are on a 12-month annual plan and cancel two months into the cycle, you typically retain access until the 12-month mark. After that date, your login credentials will either stop working or the app will refuse to connect.

The company's terms do not explicitly state whether you lose access immediately or at the next renewal date. Therefore, ask this question in your cancellation request: "Please confirm the exact date and time my access will end." This prevents confusion and protects you if you are mid-project or relying on the VPN for travel.

Billing stops after cancellation

Once you have sent a valid cancellation request (via email, web portal, or phone with written confirmation), the company must stop all automatic renewals. You should not see any charge on your credit card or bank statement after your current paid period expires. If a charge appears after cancellation, flag it as a billing error immediately.

Monitor your bank or credit card statements for 60 days after cancellation. If an unexpected Allaroundvpn charge appears, contact your bank or card provider and file a dispute. Provide them with your cancellation email or screenshot as evidence that you revoked consent to charge.

Data deletion and account retention

Allaroundvpn's published terms do not clearly state how long they retain your personal data, browsing logs, or account history after cancellation. Under Malaysian law and international privacy standards, the company should delete or anonymise your data within a reasonable time frame (typically 30-90 days). If you are concerned about privacy after cancellation, send a follow-up email requesting confirmation of data deletion within 30 days. Keep this request on file.

After cancellation, you cannot log back into your account unless Allaroundvpn allows account reactivation. Some VPN providers delete accounts permanently after cancellation; others allow you to reactivate within a grace period. You will not know which applies to Allaroundvpn unless you ask in your cancellation request.

Refunds: what you may be entitled to

The Consumer Protection Act 1999 and Allaroundvpn's lack of published refund policy create uncertainty around refunds. Here's what you need to know to pursue one lawfully.

The 14-day cooling-off period refund

If you are within 14 calendar days of your first purchase and you cancel Allaroundvpn, you are entitled to a full refund under the Consumer Protection Act 1999, regardless of what Allaroundvpn's terms say. The company cannot legally exclude this right in Malaysia. You do not need to provide a reason, and you do not forfeit this right simply by using the service briefly.

To claim this refund, include this phrase in your cancellation email: "I am cancelling within the 14-day cooling-off period under the Consumer Protection Act 1999 (Malaysia) and request a full refund of RM[X] to my original payment method within 14 days." The company must honour this request.

Refunds after the 14-day window

Beyond 14 days, Allaroundvpn is not legally required to offer a refund unless you can prove a service failure, billing error, or fraud. The company's terms do not explicitly promise a money-back guarantee, which is a weakness in their contract. However, if the service was completely unavailable during your paid period, or if you were charged twice for the same month, you have grounds to demand a refund and escalate to MDTCA if refused.

If you believe you deserve a refund and the company refuses, send a follow-up email citing the specific reason: "The service was unavailable on [date]" or "I was double-charged on [date]" or "Your terms violate the Consumer Protection Act 1999 by failing to disclose the auto-renewal terms clearly." This shifts the burden of proof back to the company.

Refund processing timeline

If Allaroundvpn approves a refund, they should process it to your original payment method within 14-30 days. If 30 days pass and you see no refund, contact your bank or card provider and file a chargeback dispute. Provide your cancellation email and any refund approval email as evidence. Tocancel recommends checking your bank statement weekly during the refund window so you catch delays early.

Pricing comparison and whether you should cancel

Before finalising your cancellation, pause and weigh the real cost of staying versus leaving. This table compares your options if you are considering alternatives.

If you value simplicity, transparency, and local support, cancelling Allaroundvpn may be the right call. If you're happy with the service and can tolerate email-only support, you might stay. The decision is yours, but make it consciously before you act.

Common cancellation mistakes and how to avoid them

We know cancellation can feel frustrating and confusing, especially when a company makes the process deliberately unclear. Here are the pitfalls Tocancel sees most often, and how to sidestep them.

Mistake 1: assuming cancellation happened because you clicked "pause" or "skip billing"

Many VPN apps offer a "pause subscription" or "skip next billing" button. These are not cancellations. They delay your renewal by one or two months, but the subscription remains active and will resume unless you cancel formally. Always look for the word "cancel", not "pause" or "skip". If the app only offers pause options, email the company and request a permanent cancellation in writing.

Mistake 2: cancelling your payment method instead of the subscription

Some users delete their credit card from Allaroundvpn's payment file thinking this stops billing. It doesn't. The company will attempt to charge the card, fail, and then may charge you a failed-payment fee or suspend your account. Alternatively, the company will mark your account as in arrears and attempt to collect the overdue balance later. Always cancel the subscription itself, not the payment method.

Mistake 3: relying on a single cancellation attempt

If you email and don't get a reply within 48 hours, don't assume cancellation is processing. Send a follow-up email, or call the U.S. number and ask for written confirmation. One attempt is often not enough, especially if email lands in spam. Tocancel recommends using two methods (email plus phone call with written confirmation) for peace of mind.

Mistake 4: not capturing proof before cancelling

Take screenshots of your account page showing your current plan, renewal date, and account status before you click cancel. If a dispute arises weeks later, you'll have proof of what was active and when. Without screenshots, the company can claim you were never a subscriber.

Mistake 5: ignoring a charge after you cancelled

If you see an Allaroundvpn charge on your statement after your cancellation date, act within 60-90 days. Contact your bank or card provider and file a dispute. Many users assume they'll get the money back automatically, but inaction kills your claim. Tocancel sees this repeatedly: a user forgets about a disputed charge, the bank's dispute window closes, and the money is gone for good.

Checklist: steps to take before, during and after cancellation

Use this checklist to ensure you cancel Allaroundvpn safely and retain evidence if things go wrong. Tick each item off as you complete it.

Print this checklist, fill it out as you go, and store it with your cancellation emails and screenshots. This is your insurance policy against billing surprises.

Escalation: what to do if Allaroundvpn refuses to cancel

If Allaroundvpn ignores your cancellation requests, continues charging after you've cancelled, or refuses a refund you believe you're entitled to, you have formal avenues for resolution. Tocancel empowers you to use them.

Step 1: send a formal demand letter

Write a registered letter or send a formal email titled "Final Notice Before Escalation" to [email protected]. State: "You have 14 days from receipt of this notice to confirm cancellation and cease all charges, or refund [RM amount]. Failure to comply will result in a complaint to the Ministry of Domestic Trade and Consumer Affairs and a chargeback dispute filed with my bank."

Send this by registered mail or email with read receipt enabled. Keep proof of sending. This letter often prompts a company response because it signals legal intent.

Step 2: file a complaint with the ministry of domestic trade and consumer affairs (MDTCA)

If the company still does not respond or refuses your cancellation within 14 days of your final notice, lodge a formal complaint with MDTCA. You can file online at www.kpdnhep.gov.my or contact your state's Enforcement Division directly. Provide copies of all emails, screenshots, payment records, and cancellation attempts. MDTCA will investigate and can issue a direction to the company to comply.

Step 3: dispute the charge with your bank

Contact your credit card issuer or bank and file a chargeback dispute for any charge you did not authorise. Provide your cancellation evidence: the email you sent, the date you sent it, and proof that you requested cancellation. Banks take this seriously, especially if you have written proof. Most banks will reverse a disputed charge if your documentation is clear.

Tocancel has helped thousands of consumers navigate exactly these steps. If Allaroundvpn continues to bill you after a legitimate cancellation, you have the law on your side and formal channels to enforce it.

How tocancel can help you cancel Allaroundvpn

Cancelling Allaroundvpn doesn't have to be stressful or confusing. Tocancel (tocancel.com) provides you with clear, tested guidance on cancelling hundreds of subscriptions and services, including VPNs. Our step-by-step guides, escalation templates, and consumer-rights summaries are designed to give you confidence and save you time.

Whether you need help drafting a cancellation email, understanding your rights under Malaysian consumer law, or escalating a dispute with MDTCA, Tocancel is here to clarify the process and arm you with the facts. We believe every consumer should be able to cancel a service without fear or delay, and Tocancel has helped thousands of consumers cancel subscriptions and reclaim control of their billing.

Contact and address information

If you need to reach Allaroundvpn directly, use these verified channels:

• Email: [email protected]
• Phone: +1 (213) 698-2800 (U.S.-based; international charges may apply)
• Support email: [email protected] (routed through TotalVPN support)
• Physical address: No Malaysia-specific address provided; company operates from U.S. jurisdiction

No Malaysian physical or postal address for Allaroundvpn could be located in English-language sources or the company's published terms of service. This lack of local presence is a consumer-protection concern and should inform your decision about using this service.

If you encounter issues that Allaroundvpn will not resolve, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) in Malaysia, which enforces consumer protection and can compel compliance.

Cancelling Allaroundvpn is your right, and with the tools, templates, and knowledge in this guide, you now have everything you need to execute it safely. Tocancel is here to support you every step of the way, whether your cancellation is smooth or complicated. Take action today, keep your evidence secure, and reclaim control of your subscription billing.