Cancel Purevpn: The Right Way

How to cancel Purevpn in malaysia and protect your money

What Purevpn is and why malaysians are signing up (and then cancelling)

Purevpn is a subscription-based VPN service that encrypts your internet traffic and masks your location by routing your connection through remote servers. For Malaysian users, the main appeal is privacy during browsing, access to geo-blocked content, and protection on public WiFi networks. The catch is simple: you are paying for a recurring subscription, not a one-time purchase, and if you do not cancel before your billing date arrives, your card gets charged again.

How purevpn's pricing works for malaysia

Purevpn does not display prices directly in Malaysian ringgit on their main website. Instead, you see prices in USD (such as $10.95 per month or $2.08 per month on a 2-year plan), and your bank converts that amount to MYR when you pay. This means your final bill in ringgit fluctuates slightly with exchange rates and any conversion fees your bank applies.

The service also runs a 7-day trial that automatically converts to a paid subscription if you do not cancel before the trial ends. Purevpn's terms state this trial-to-paid conversion is non-refundable, which catches many users off guard. If you sign up for the trial without intending to stay, set a phone reminder for day 6 to cancel, because the automatic renewal happens without a second warning.

What you actually get with Purevpn

Every Purevpn subscription includes access to all servers in their network, up to 10 simultaneous connections (so you can protect your phone, laptop, tablet, and smart TV at the same time), and 24/7 customer support via live chat and email. For a household in Malaysia with multiple devices, the 10-connection limit is a real feature to consider before committing.

The value proposition depends entirely on how you use it. If you need a VPN for a single trip or two weeks of public WiFi work, paying RM52 (roughly $10.95) for one month is expensive. If you are a year-round user who values privacy and streaming access, the 2-year plan at approximately RM10 per month becomes far more cost-effective. Before you sign up, think honestly about your usage pattern, because that determines whether you should cancel early or ride out your plan.

Your consumer rights and what they mean for you

In Malaysia, your rights as a consumer are protected under the Consumer Protection Act 1999, administered by the Ministry of Domestic Trade and Consumer Affairs. This law gives you the right to cancel, claim refunds for defective services, and hold companies accountable if they charge you without your consent or mislead you about auto-renewal terms.

What malaysian law says about subscriptions and cancellations

Under the Consumer Protection Act 1999, you have the right to cancel any subscription service, and companies cannot make cancellation deliberately difficult or hide the cancel button. If Purevpn charges your card after you have cancelled, that is an unauthorised charge, and you have the right to dispute it with your bank or lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs.

The law also protects you against misleading auto-renewal terms. If Purevpn does not clearly disclose that the free trial will become a paid subscription, or if the cancellation process is intentionally obscured, you can request a refund even after the 31-day money-back guarantee expires. Your legal position is stronger than you might think, especially if you keep evidence (screenshots, email confirmations, billing records) of what you were told at sign-up.

The 31-day money-back guarantee explained

Purevpn advertises a 31-day money-back guarantee, but this applies only to your initial purchase, not to renewal charges. This means if you sign up and change your mind within 31 days, you can request a full refund. However, if your subscription renews on day 32 and you ask for your money back on day 35, Purevpn will likely refuse, citing the terms. The law in Malaysia does not automatically override this 31-day window, but if you can prove that Purevpn misled you about what the service includes or how cancellation works, you have grounds to escalate to the Ministry of Domestic Trade and Consumer Affairs.

Here is the important distinction: the guarantee is not a legal right, it is a business policy. Your actual legal rights under the Consumer Protection Act 1999 are broader and do not expire after 31 days.

How to cancel Purevpn: step-by-step methods for malaysia

Cancellation methods depend on where and how you paid, because subscriptions activated through app stores must be cancelled inside those apps, not on the Purevpn website.

Cancel Purevpn directly from the website (Member area)

This method applies if you signed up directly on purevpn.com using your email address.

1. Go to the Purevpn Member Area at purevpn.com/login and enter your email and password.
   • If you have forgotten your password, click "Forgot password" and follow the email recovery link.
2. Once logged in, click on "Subscriptions" or "Billing" in the left-hand menu (the exact label varies, but it is the section where you see your active plan).
   • If you cannot find it, scroll down the page to locate it.
3. Find your active subscription and click the "Cancel subscription" button next to it.
   • Read the cancellation prompt carefully. It will ask you to confirm and may offer you a discount to stay. Ignore this and click "Confirm cancellation."
4. You will see a confirmation message. Screenshot this screen immediately as proof of cancellation.
   • Also check your email for a cancellation confirmation message from Purevpn. If you do not receive one within 2 hours, log back in to verify the cancellation went through.

Keep the screenshot and email confirmation in a safe folder. You will need these if you later discover a charge on your card and need to dispute it with your bank or file a complaint.

Cancel if you subscribed through google play (Android)

If you installed Purevpn through the Google Play Store on an Android phone, you must cancel inside the Play Store app, not on the Purevpn website.

1. Open the Google Play Store app on your Android device and tap your profile icon in the top right corner.
2. Tap "Payments and subscriptions," then "Subscriptions."
3. Find "Purevpn" in the list and tap it.
4. Tap "Cancel subscription" and follow the confirmation steps.
   • Google may offer you a discounted rate to keep the subscription. Decline it.
5. You will see a cancellation confirmation. Take a screenshot.

After cancellation through Google Play, Purevpn may no longer appear in your active subscriptions list. This is normal. Verify by checking your Google Play billing history to confirm the next charge has been removed.

Cancel if you subscribed through the apple app store (iOS)

If you activated Purevpn through an iPhone or iPad, cancellation happens in the Apple App Store settings, not in the Purevpn app itself.

1. Open the Settings app on your iOS device and tap your name at the top.
2. Tap "Subscriptions."
3. Find "Purevpn" and tap it.
4. Tap "Cancel Subscription" and confirm by tapping "Confirm" on the next screen.
   • Apple will show you the date your access ends. Note this date down.
5. You will receive an email confirmation from Apple. Save it.

iOS cancellations usually take effect immediately in Apple's system, but you may retain access until your current billing period ends. Check your Apple ID billing history to confirm the next charge has been cancelled.

Cancel if you paid with a third-party payment method (Paymentwall, coinpayments, or bank transfer)

If you used a payment processor other than your credit card (such as Paymentwall or Coinpayments for local Malaysian transfers), cancellation is more manual.

1. Email Purevpn's support team at [email protected] with the subject line "Cancel my subscription."
   • Include your account email address, the payment method you used, and the date you subscribed.
2. Wait for a response (usually within 24 hours).
3. Purevpn will confirm the cancellation and may ask you to confirm the request by replying "Yes."
4. Once confirmed, ask Purevpn to send you a cancellation confirmation email in writing.

For third-party payment methods, you should also contact that payment processor directly (if applicable) to block any future charges to Purevpn. This adds a layer of protection in case Purevpn tries to re-activate the subscription without permission.

What happens after you cancel Purevpn

Cancelling Purevpn does not cut off your access immediately. Instead, you retain full VPN access until your current billing period expires. For example, if your next renewal date is 15 March, and you cancel on 10 March, you get to use the service until 15 March at no extra cost. On 16 March, your access stops and no further charge appears on your card.

Check your access and verify no double-charging

After cancelling, give it 3 to 5 business days for the cancellation to synchronise across Purevpn's systems. During this time, log into your Member Area once more and confirm that your subscription status shows "Cancelled" or "Inactive," not "Active."

Monitor your bank statement or credit card for the next 60 days. If a charge for Purevpn appears after your cancellation date, contact your bank immediately and dispute it as an unauthorised charge. Do not ignore it. This is when having your cancellation screenshots becomes invaluable.

Requesting a refund after cancellation

If you cancelled within 31 days of your initial sign-up and want your money back, email [email protected] and ask for a refund under the 31-day money-back guarantee. Include your invoice number, the date you subscribed, and the amount charged. Purevpn typically processes refunds within 5 to 10 business days.

If you are claiming a refund after 31 days due to a fault in the service (the VPN did not work as advertised, for example) or because Purevpn misled you at sign-up, mention this in your email. You have a right under the Consumer Protection Act 1999 to request a refund for a service that does not deliver what was promised. The 31-day guarantee is not your only avenue.

Pricing breakdown: what malaysians actually pay

Purevpn charges in USD, so ringgit prices fluctuate with exchange rates. Here is what the plans typically cost when converted to MYR:

The 2-year plan offers the lowest monthly cost, but it commits you to 24 months of charges. If you are unsure whether you will use the VPN regularly, start with the 6-month plan or use the 7-day trial first. Remember: if you use the free trial, set a phone alarm for day 6 to cancel before the automatic paid conversion occurs.

Common cancellation mistakes malaysian users make

Purevpn cancellations can feel confusing, and mistakes often happen when users rush or do not keep records. Here is how to avoid the traps that trip up Malaysian users.

Forgetting that app store subscriptions need app store cancellation

The most common mistake is logging into the Purevpn Member Area and thinking you have cancelled, when in fact your subscription is still active in the Google Play Store or Apple App Store. You then get charged again on your next billing date, confused and frustrated. If you downloaded Purevpn from an app store, cancel inside that app store, period. Do not rely on any cancellation menu inside the Purevpn app itself.

Not screenshotting your cancellation confirmation

Cancellation confirmations can be easy to delete or lose in your email inbox. If you do not have written proof that you cancelled, and Purevpn charges you again, you are at a disadvantage when disputing the charge with your bank. Take a screenshot of the cancellation confirmation page and save the email. These become your evidence if you need to escalate a complaint to the Ministry of Domestic Trade and Consumer Affairs or lodge a chargeback with your bank.

Cancelling after your renewal date

If you cancel one day after your subscription renews, Purevpn will not refund that renewal charge outside the 31-day window. You have already paid for the next month or period. Cancellation stops future charges only, not the charge you just incurred. To avoid this, set a calendar reminder for the day before your renewal date so you cancel while your current period is still active.

Assuming access stops immediately after cancellation

Many users worry that cancelling will cut off their VPN access right away, so they delay cancellation until the last possible moment. In reality, you keep full access until your billing period ends. Cancel whenever you decide you no longer need the service; your remaining time is yours to use.

When you should cancel Purevpn: reasons to quit

Not everyone needs a VPN all the time. If any of these apply to you, Tocancel recommends cancelling to free up your money for something else.

You are no longer streaming content from other countries

If you signed up for Purevpn to access Netflix US or other geo-blocked content and that need has passed, cancellation makes sense. Purevpn is a convenience, not a necessity, if you are not using its core features.

You found a cheaper alternative

VPN prices range widely. If another provider offers the same features for less, or if a competitor has better server speeds in regions you use, switching is your right. Tocancel supports informed shopping around. Cancel your current subscription and migrate your devices to the new service.

You no longer trust the service

VPN companies handle your internet traffic, and trust is non-negotiable. If you read negative reviews about Purevpn's logging practices, security vulnerabilities, or poor customer service, cancel immediately. Your privacy is too important to gamble on a service you do not trust.

The service is not working reliably

If Purevpn frequently disconnects, runs slowly, or fails to mask your location as advertised, these are faults in service delivery. You have a right to demand either a fix or a refund under the Consumer Protection Act 1999. Do not resign yourself to a broken service just because you are already paying. Escalate your complaint to Purevpn support first, and if they do not resolve it, cancel and request a refund.

Purevpn versus other VPN providers: why malaysian users switch

Tocancel has heard from Malaysian users comparing Purevpn to competitors. Here is a quick comparison:

Purevpn's strength is the 10 simultaneous connections (useful for households) and the low per-month cost on long-term plans. However, competitors like NordVPN offer similar pricing with slightly fewer simultaneous connections. If you are comparing services, test each one using the free trial period before committing to a 2-year plan. This is when Tocancel advises being patient and methodical, because switching later costs time and hassle.

What to do if Purevpn refuses to cancel or charges you again

In rare cases, users report that Purevpn has either ignored cancellation requests or continued charging after cancellation. Here is what you do if this happens to you.

Step 1: contact Purevpn support with written evidence

Email [email protected] with the subject "Cancellation dispute: unauthorised charge." Include screenshots of your cancellation confirmation, your bank statement showing the disputed charge, and the date you cancelled. Give Purevpn 5 business days to respond and refund the charge.

Step 2: dispute the charge with your bank

If Purevpn does not respond or refuses to refund, contact your bank immediately. Tell them Purevpn charged your card after you cancelled. Your bank can reverse the charge (called a chargeback) if you provide evidence that the charge was unauthorised. This is why your cancellation screenshots are critical.

Step 3: escalate to the ministry of domestic trade and consumer affairs

If your bank's chargeback is unsuccessful or if Purevpn continues charging despite your cancellation and bank dispute, lodge a formal complaint with Malaysia's consumer protection authority. You can file a complaint online or by post. Provide all your evidence: cancellation confirmations, bank statements, email correspondence with Purevpn, and the chargeback attempt.

The Ministry of Domestic Trade and Consumer Affairs has the authority to investigate Purevpn's practices and compel refunds if the company has violated the Consumer Protection Act 1999. You have legal backing here, and Tocancel has helped thousands of consumers navigate this exact escalation path.

Checklist: before and after cancelling Purevpn

Use this checklist to ensure your cancellation is clean and documented:

This checklist is your safety net. File all screenshots and emails in a folder on your computer or phone for easy access if you ever need to escalate a complaint.

How tocancel helps you cancel with confidence

Tocancel exists to give you clear, step-by-step guidance on cancelling any service without confusion or frustration. We know that subscription services often hide cancellation buttons and make the process deliberately unclear. That is why Tocancel provides verified cancellation paths, explains your consumer rights in plain language, and shows you exactly what to do if a company refuses to honour your cancellation.

For Purevpn specifically, Tocancel recommends cancelling through your exact sign-up method (website, Google Play, or Apple App Store), taking screenshots, and monitoring your bank statement. If Purevpn charges you after cancellation, you have the consumer law on your side, and Tocancel walks you through the dispute process step by step.

Whether you are cancelling because you no longer need the VPN, because you found a cheaper provider, or because the service is not delivering what you paid for, your right to cancel is absolute. Tocancel has helped thousands of consumers cancel subscriptions in Malaysia with clarity and confidence, and we are here to support you too. Visit Tocancel today to cancel Purevpn or any other service you no longer want to pay for.

Contact and escalation details for malaysia

Purevpn support email: [email protected]

Purevpn cancellation help page: support.purevpn.com (search for "cancellation" in their knowledge base)

Consumer protection authority in Malaysia:

Ministry of Domestic Trade and Consumer Affairs

Complaints and Disputes Settlement Division

Level 8, Wisma KPDNHEP, Jalan Dewan Bahasa, 50460 Kuala Lumpur

Tel: +603-2148 8000

Online complaint form: consumermalaysia.my

For bank or credit card disputes, contact your card issuer's dispute department directly. Most banks in Malaysia process chargebacks within 30 to 60 days.