Cancel Vpnmojo: The Right Way

How to cancel Vpnmojo in malaysia and stop unwanted charges

Understanding what Vpnmojo is and how it charges you

Vpnmojo is a subscription-based VPN service that encrypts your internet connection, masks your IP address, and helps you browse with greater privacy across multiple devices. You pay on a recurring billing cycle, which means the service auto-renews unless you actively cancel before the next charge date. For most Malaysian users, understanding this auto-renewal trap is the first step toward taking control of your subscription.

What you're actually paying for

When you subscribe to Vpnmojo, you gain access to encrypted browsing, the ability to access geographically restricted content, and permission to use the service across multiple devices simultaneously. The service advertises fast, secure, and unlimited VPN functionality regardless of which plan duration you choose. Longer subscription periods (such as annual plans) offer a lower monthly cost, but they also increase the financial risk if you forget to cancel before auto-renewal.

Vpnmojo entices new users with a 7-day free trial. This trial period is critical to understand because it converts automatically into a paid subscription when the trial expires, unless you cancel actively before that date arrives. The service terms state that no refund applies to the trial period itself, which means timing your cancellation correctly is essential to avoid an unexpected charge.

As a consumer in Malaysia using Vpnmojo, you should know that the service is linked to VPN Marketing (M) Sdn. Bhd., a Malaysian business. This matters because Malaysian law applies to your contract, and any disputes fall under Malaysian jurisdiction. Therefore, your consumer rights are protected by Malaysian legislation, not by foreign laws.

Current pricing and billing cycles in malaysia

Vpnmojo displays its prices in Malaysian Ringgit (MYR), so you see the exact charge without currency conversion confusion. The pricing structure as of recent data shows approximately RM41.91 per month for a 1-month plan and RM209.63 for a 12-month annual subscription. This clarity helps you compare the real cost of each plan and decide which option suits your budget.

Understanding your billing cycle is crucial because your cancellation window depends on knowing your exact renewal date. Write down the date when your next charge is scheduled, because you must cancel before that date to avoid the charge. This is your power as a consumer: the sooner you know your renewal date, the sooner you can prevent an unwanted payment.

Your consumer rights when cancelling Vpnmojo in malaysia

Malaysian consumer law protects you when you cancel a subscription service, and Tocancel believes you should know these rights clearly before you take action. The Consumer Protection Act 1999 is the primary legislation that governs subscription services and auto-renewal practices in Malaysia.

What the consumer protection act 1999 says about your cancellation rights

Under the Consumer Protection Act 1999, you have the right to cancel a subscription contract within a reasonable timeframe. The Act requires traders (such as Vpnmojo) to provide clear, transparent information about their cancellation process before you commit to the service. This means Vpnmojo must make it obvious how to cancel, not hide the option in small print or bury it in your account settings.

Your legal position is this: you own the right to end your contract with Vpnmojo at any time, provided you follow the cancellation method the company specifies. The company cannot force you to continue paying if you no longer wish to use the service. If Vpnmojo continues to charge you after you cancel, you have legal grounds to dispute the charge with your bank, credit card company, or the Malaysian authorities.

The enforcement body for consumer protection in Malaysia is Kementerian Perdagangan Domestik, Koperasi dan Kepercayaan Awam (KPDNKK), which translates to the Ministry of Domestic Trade, Cooperatives and Consumerism. If Vpnmojo refuses to stop charging you after you cancel, you can lodge a formal complaint with KPDNKK, and they will investigate the company on your behalf.

What happens if Vpnmojo refuses to cancel

If you submit a cancellation request and Vpnmojo continues to charge your payment method, your first step is to contact them directly via their support email at [email protected]. Request written confirmation of your cancellation in writing, so you have proof. The company lists their support availability as 24/7, which means you should expect a response within one business day.

If Vpnmojo fails to respond or continues charging after you cancel, you have the right to dispute the charge directly with your bank or credit card issuer. Contact your financial institution and explain that you cancelled the subscription but the company continued to bill you. Your bank can reverse unauthorised charges and initiate a chargeback process. Document every cancellation attempt, email, and charge for your records.

As a last resort, if the company still refuses to cooperate, you can file a complaint with KPDNKK. Tocancel recommends gathering all evidence (screenshots of your account, email confirmations, billing statements) before escalating to the authorities. KPDNKK takes subscription fraud seriously and can compel companies to refund consumers and cease unfair practices.

Methods to cancel Vpnmojo: where you subscribed matters

The correct cancellation method depends entirely on where you purchased your Vpnmojo subscription. You must cancel through the same platform where you signed up, because the company cannot process cancellations across different systems. Identify your purchase method first, then follow the steps for that specific channel.

Cancelling through the Vpnmojo website directly

If you created your Vpnmojo account on the official website and paid using a credit card, debit card, or online banking, you cancel directly through your account dashboard. This method is usually the fastest and gives you the most control over the cancellation process.

1. Visit the Vpnmojo website and log in with your email and password.
2. Navigate to your account settings or profile menu (usually found in the top-right corner of the page).
3. Look for the "Subscription," "Billing," or "Plans" section.
4. Select your active subscription and find the "Cancel subscription" or "Stop auto-renewal" option.
5. Confirm the cancellation when prompted. The system will ask for a reason (optional) and may offer a discount to stay (which you can decline).
6. Screenshot the cancellation confirmation page showing the date and time of cancellation.
7. Save the confirmation email sent to your inbox as proof of cancellation.

Do not close the page immediately after you click confirm. Wait for the system to display a final confirmation message stating that your subscription has been cancelled or your auto-renewal has been disabled. This message proves you completed the cancellation. If no confirmation appears, contact [email protected] and provide your account email and the subscription plan you cancelled.

Cancelling a subscription purchased through the app store (iOS)

If you downloaded the Vpnmojo app and subscribed through Apple's App Store (using your Apple ID), you must cancel the subscription inside the App Store itself, not within the app. Apple processes all subscriptions for iOS apps, so only Apple can stop the auto-renewal.

1. Open the App Store app on your iPhone or iPad.
2. Tap the profile icon (head and shoulders symbol) in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find and tap "Vpnmojo" in your active subscriptions list.
5. Tap "Cancel subscription" or "Cancel free trial."
6. Confirm your cancellation by selecting the reason for cancelling (optional) and tapping "Confirm" or "Stop subscription."
7. You will see a message confirming your subscription has been cancelled and the date when access ends. Screenshot this confirmation.

Your Vpnmojo app will remain functional until the current billing period ends. After the final day of your paid period, the app will no longer work. Apple will send you an email confirmation of the cancellation to your registered Apple ID email address. Save this email as proof for your records.

Cancelling a subscription purchased through google play (Android)

If you use an Android device and subscribed to Vpnmojo through Google Play, Google handles your subscription billing. You cancel the subscription inside Google Play, and Google will stop the auto-renewal on your next renewal date.

1. Open the Google Play Store app on your Android device.
2. Tap your profile picture in the top-right corner and select "Manage your Google account" or go directly to "Payments and subscriptions."
3. Tap "Subscriptions" (or "Manage subscriptions," depending on your Android version).
4. Select "Vpnmojo" from your list of active subscriptions.
5. Tap "Cancel subscription."
6. Follow the prompts to confirm your cancellation. Google will ask for feedback on why you are cancelling (optional).
7. You will receive a confirmation on screen and via email. Screenshot both and save the email.

Your access to Vpnmojo will end on the last day of your current billing period. You will receive a final confirmation email from Google Play confirming that your subscription to Vpnmojo has been cancelled and will not renew. Verify this email matches the cancellation date you noted in the app.

What to do immediately after you cancel Vpnmojo

Cancelling is only half the battle; you must verify that the cancellation actually worked. Many people assume their subscription ends once they click the cancel button, only to discover weeks later that they were still being charged. Tocancel strongly advises you to take these verification steps immediately after you cancel.

Verification steps to confirm your cancellation is active

Within one hour of cancelling, return to your account (either on the Vpnmojo website or in the relevant app store) and confirm that the cancellation shows as active. You should see a message stating "Subscription cancelled" or "Auto-renewal disabled," with the date when your access ends clearly displayed. If you see this confirmation, you have successfully cancelled.

1. Log back into Vpnmojo or check the app store where you cancelled to verify the subscription status.
2. Confirm that the cancellation date matches the date you clicked cancel.
3. Look for text stating "Your subscription ends on [date]" or "Auto-renewal is disabled."
4. Forward the confirmation email you received to your personal email address or save it in a separate folder for safekeeping.
5. Make a note in your calendar for the final day of your subscription, one day before, as a reminder to check your billing statement.
6. Monitor your bank statement or credit card for the next 30 days to ensure no charge appears on your renewal date.

If your account still shows an active subscription or you do not see a cancellation confirmation, repeat the cancellation process immediately. Contact [email protected] with screenshots showing your attempt to cancel and ask them to manually disable your account. Providing evidence of your cancellation attempts protects you if a charge appears later.

What to monitor after cancellation

Your responsibility does not end when you click cancel. You must actively monitor your payment method for the next billing cycle to ensure Vpnmojo honours your cancellation request. Charges can sometimes appear due to system errors, delays in processing, or company negligence. By staying vigilant, you catch any unauthorised charges quickly and can dispute them with your bank.

Set a reminder on your phone for the day before your subscription was due to renew. Check your bank statement or credit card online to confirm that no charge from Vpnmojo appears. If a charge does appear after you cancelled, contact your bank immediately and request a refund. Explain that you cancelled the subscription and the company continued to charge without authorisation. Your bank can reverse the charge and potentially block future payments from Vpnmojo.

If you notice a charge after cancellation, email [email protected] immediately with a screenshot of the charge and your cancellation confirmation. Request a refund and ask them to explain why the charge was processed. Keep copies of all communications. If the company does not respond within 7 days, escalate the issue to your bank and KPDNKK.

Refund policy and what you can claim back

Understanding what refunds Vpnmojo offers will help you know whether you are entitled to recover any money after you cancel. The service has specific terms around refunds, and you should know your position before you proceed with cancellation.

When Vpnmojo will and will not refund you

Vpnmojo does not offer refunds for the 7-day free trial period. If you used the trial and then it converted to a paid subscription before you cancelled, you cannot reclaim the trial period cost (which is zero, but this clause prevents disputes over free-to-paid conversion). For paid subscription periods, Vpnmojo's standard policy does not provide refunds for unused portions of your plan. If you paid RM209.63 for a 12-month plan and cancel after 2 months, Vpnmojo will not refund the remaining 10 months as a matter of course.

However, this does not mean you have no recourse. Under the Consumer Protection Act 1999, if you can demonstrate that the service failed to deliver what was promised (such as consistently poor connection speeds, frequent outages, or inability to access the VPN in Malaysia), you may have grounds to request a refund based on breach of contract. Additionally, if Vpnmojo charged you after you cancelled, or if you cancelled during a cooling-off period that you were not aware of, you can claim a refund on the basis of unfair contract terms.

If you are unhappy with Vpnmojo's refund policy and believe it is unfair, Tocancel recommends documenting your reasons and submitting a complaint to KPDNKK. The ministry can review whether the company's no-refund stance violates consumer protection principles. In some cases, they have compelled companies to issue refunds when the policy was deemed unreasonable.

Common mistakes people make when cancelling Vpnmojo

Many Malaysian subscribers have cancelled Vpnmojo only to discover later that they were still being charged. The frustration is understandable, and most of these situations stem from easily avoidable mistakes. Learning from these errors now will protect you from the same experience.

Mistake one: confusing cancellation with deletion

The most common error is deleting the Vpnmojo app from your phone or uninstalling it without actually cancelling the subscription. Deleting the app does nothing to stop auto-renewal. The subscription remains active on the payment system, and charges will continue to appear on your bill even though the app is gone from your device. Uninstalling the app and thinking you have cancelled are completely different actions.

You must cancel the subscription through your account settings or the app store, not simply remove the app. If you have already deleted the app, go back to the app store (Apple App Store or Google Play), reinstall it, log in, and cancel properly. Alternatively, cancel through the Vpnmojo website if you remember the email address you used to sign up.

Mistake two: cancelling in the wrong place

If you subscribed through the App Store, you cannot cancel inside the Vpnmojo app itself. You must cancel through Apple's App Store settings. Similarly, if you subscribed through Google Play, the app does not contain a cancellation button. You cancel through Google Play settings. Attempting to cancel in the wrong place leaves your subscription active, and charges continue. This misunderstanding wastes time and leaves you vulnerable to unexpected bills.

Before you cancel, verify exactly where you bought the subscription. Check your email confirmation from when you signed up. The email will state whether the charge came from "App Store," "Google Play," or "Vpnmojo" directly. Match the payment location to the cancellation location. If you are unsure, contact [email protected] and tell them your account email and payment method. They will tell you where to cancel.

Mistake three: not saving cancellation proof

After you cancel, you receive a confirmation message and usually an email. Many people read these confirmations and then delete the email or close the browser window without saving proof. Weeks later, when a charge appears, they cannot prove they cancelled because they have no documentation. Without proof, disputing the charge with your bank becomes significantly harder.

Always screenshot the cancellation confirmation page before you close it. Save the confirmation email in a separate folder labeled "Subscriptions" or "Vpnmojo Cancellation." If you receive a cancellation email, do not delete it. Forward it to a backup email account or print it. This documentation is your insurance policy if a dispute arises later. Tocancel has assisted thousands of consumers who successfully recovered refunds because they kept clear, timestamped proof of their cancellation attempts.

Mistake four: cancelling too close to the renewal date

If you wait until the day before your renewal date to cancel, you risk being charged before your cancellation processes. Payment systems do not cancel instantaneously. If you cancel on a Friday evening, the charge scheduled for Saturday morning may still go through because the cancellation request has not been processed by the payment processor yet. The safest approach is to cancel at least 3 to 5 business days before your renewal date.

Calculate your renewal date now and work backward. If your subscription renews on the 15th of the month, cancel by the 10th at the latest. If you are in a free trial, cancel immediately after signing up if you know you do not want to continue. Do not wait until day 6 of the 7-day trial. The earlier you cancel, the greater the margin of safety.

Checklist for cancelling Vpnmojo successfully

Before you cancel, work through this checklist to ensure you have prepared everything you need and you will not miss any critical steps.

Alternatives to Vpnmojo if you want to switch providers

If you are cancelling Vpnmojo because you want a different VPN service, Tocancel can help you understand your other options in the Malaysian market. Several established VPN providers serve Malaysian users with varying price points and features. Here is a brief comparison to help you decide.

All of these providers offer substantially longer refund windows than Vpnmojo, which is important if you want to test the service before committing. ExpressVPN, NordVPN, and Surfshark all market themselves specifically to Malaysian users and publish pricing in regional currencies or locally relevant terms. Before you switch, verify that your new VPN works reliably in Malaysia, as some providers experience intermittent access issues in the country due to local network regulations.

How to contact Vpnmojo if your cancellation goes wrong

If you have cancelled but a charge still appears, or if you need to escalate your cancellation request, you have a clear contact path. Knowing how to reach Vpnmojo and what to expect from them will help you resolve the situation quickly.

Support contact information

Vpnmojo's primary support channel is email. You can reach their support team at [email protected]. The company states that support is available 24/7, which means you should expect a response within one business day, though it may take longer during weekends or Malaysian public holidays. When you email, include your full account email address, the specific subscription plan you are cancelling, and the date you attempted to cancel. If you have a charge that should not have occurred, include a screenshot of your bank statement showing the charge.

There is no published phone number for Vpnmojo customer service, and no live chat support is advertised on their website. Email remains your primary formal contact method. Keep copies of every email you send to [email protected] and every response you receive. If support fails to respond within 7 days or refuses to resolve the issue, you have grounds to escalate to KPDNKK.

Company registration details

Vpnmojo is associated with VPN Marketing (M) Sdn. Bhd., a registered Malaysian business. The company address on file is in Bandar Puncak Alam, Selangor. If you need to send formal correspondence (such as a statutory demand for a refund), you can address it to this registered business address. However, email is the faster, more practical route for most consumer issues. Tocancel recommends exhausing email communication before attempting to send physical correspondence, as postal mail can take weeks to reach the right department.

Escalation to KPDNKK if Vpnmojo does not cooperate

If Vpnmojo fails to cancel your subscription, continues to charge you after cancellation, or refuses to refund unauthorised charges, you can lodge a formal complaint with Kementerian Perdagangan Domestik, Koperasi dan Kepercayaan Awam (KPDNKK). The ministry investigates consumer complaints and can compel companies to cease unfair practices and issue refunds. You can file a complaint online through the KPDNKK website or visit a local office in your state. Provide all documentation, including screenshots of your account, cancellation attempts, and billing statements showing unwanted charges.

KPDNKK takes the Consumer Protection Act 1999 seriously and has a strong track record of holding companies accountable for breaching consumer rights. In many cases, a complaint to KPDNKK is more effective than repeated emails to the company's support address. Tocancel has seen KPDNKK successfully recover refunds for Malaysian consumers who were charged after cancelling their subscriptions.

Final summary: taking control of your Vpnmojo subscription

Cancelling Vpnmojo is straightforward if you follow the correct steps for your subscription method and verify that your cancellation has been processed. The key to avoiding unwanted charges is knowing your renewal date, cancelling well in advance, saving proof of your cancellation, and monitoring your bank statement after the renewal date passes. You hold all the power in this transaction; the company's job is to stop charging you when you ask them to stop.

Your consumer rights in Malaysia are clear and enforceable. The Consumer Protection Act 1999 ensures that you can cancel a subscription service and that companies must honour your cancellation request. If Vpnmojo fails to do so, you have multiple escalation paths: your bank can reverse unauthorised charges, and KPDNKK can investigate and compel the company to comply with your rights. You are not powerless; you simply need to know the process and follow it carefully.

Tocancel is here to guide you through this process with clarity and confidence. Whether you are cancelling because you no longer need the service, have found a better alternative, or are frustrated with Vpnmojo's performance, you deserve a simple, transparent cancellation experience. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take control of their recurring charges. Your next step is to identify your subscription method, note your renewal date, and cancel using the steps outlined in this guide. Do it today, and you will have peace of mind knowing that no unexpected charge will appear on your statement.