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Cancel Yes: The Right Way
Learn how to cancel Yes without hassle. Get step-by-step guidance and avoid extra charges. Tocancel rating: 4.8/5. Start your cancellation today!
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How to cancel Yes internet and mobile in malaysia without hidden charges
What is Yes and why people cancel
Yes in malaysia at a glance
Yes is a Malaysian telecom and internet service operated by YTL Communications, offering mobile data, unlimited calls, and broadband to residential and business users across Malaysia. The service handles recurring charges through postpaid and prepaid plans, with customer support available daily from 8am to 11pm via YesCare at 018 333 0000 or [email protected].
If you are cancelling Yes, you are likely dealing with a postpaid contract, prepaid plan renewal, automatic billing through the MyYes App, or add-on services such as Postpaid Data Add-On or Konfem Turbo. Many users find that Yes makes purchasing and renewal simple, but the cancellation process less transparent. Charges often continue into the next billing cycle even after you request termination, which creates frustration and wasted money.
This guide walks you through your consumer rights and the exact steps to cancel Yes without overpaying or missing critical deadlines.
What you are paying for with Yes
Yes charges you for recurring mobile and internet access on a monthly basis. Typical plans include 5G Advanced Prepaid 20 at RM20 monthly, 5G Advanced Prepaid 30 at RM30 monthly, and Yes Infinite 5G at RM58 monthly. Each plan includes a data quota, hotspot allowance, unlimited calls, or unlimited access, depending on the tier you selected.
Add-on purchases carry strict terms. Once you buy a Postpaid Data Add-On or Konfem Turbo, Yes does not refund any unused portion after service termination. This means overpaying for add-ons is difficult to reverse, so you must document exactly what you have active before you cancel.
How Yes billing and automatic renewal works
Yes uses automatic month-to-month renewal after your initial contract period expires. Unless you terminate in writing before the contract ends, your service continues and you are charged again. Early termination fees may apply if you cancel before your contract expiry date, depending on your plan type and remaining commitment.
Auto billing through the MyYes App keeps charges flowing without manual intervention each month. This convenience turns into a trap if you forget to cancel the service before the next billing cycle. The longer you delay, the more cycles you pay for after you have decided to leave.
Your consumer rights under malaysian law
What the consumer protection act 1999 gives you
Under the Consumer Protection Act 1999 (CPA 1999), Malaysia's core consumer law enforced by the Ministry of Domestic Trade and Cost of Living (MDTCCL), you have the right to cancel a service contract within a fair timeframe and receive written confirmation that your cancellation has been received and processed.
The CPA 1999 also protects you against unfair contract terms. If Yes charges you after your valid cancellation request, or if they charge you for add-ons without clear consent, you can lodge a complaint with MDTCCL or pursue a claim through small claims court for amounts up to RM10,000.
Your legal position is straightforward: you own the right to end a service contract. Yes must honour a cancellation request made in writing before the next billing date, and they cannot charge you for periods after your confirmed termination date.
Your right to written confirmation and refund
When you cancel, demand written confirmation of your cancellation date and the effective termination date from Yes. This proof protects you if charges appear on your next bill or if Yes disputes that they received your request. Without written confirmation, you have no evidence to support a refund claim or a complaint to MDTCCL.
Refunds for unused service depend on your plan type. Prepaid balances should be refunded in full if you cancel before expiry. Postpaid plans may not entitle you to a refund for the remaining month, but you can claim a refund from MDTCCL if Yes charged you after your confirmed termination date.
Your pricing and plan options with Yes
Main plan tiers and monthly costs
| Plan name | Monthly cost | Data or access | Contract lock-in |
|---|---|---|---|
| 5G Advanced Prepaid 20 | RM20 | Data quota + calls | None |
| 5G Advanced Prepaid 30 | RM30 | Data quota + calls | None |
| Yes Infinite 5G | RM58 | Unlimited data | Typically 12 or 24 months |
| Postpaid Data Add-On | RM10-50 | Extra data top-up | Non-refundable after purchase |
| Konfem Turbo add-on | RM20-30 | Speed boost + data | Non-refundable |
Prepaid plans carry no lock-in period, so you can cancel without early termination fees. Postpaid plans, especially Yes Infinite 5G, often require a 12 or 24-month commitment, and cancelling early triggers a penalty fee. Add-ons are never refundable after purchase, so confirm before you buy them.
How to cancel Yes step by step
Step 1: check your current plan and commitment status
Before you submit a cancellation request, log into the MyYes App and take screenshots of your current plan, billing date, contract expiry date, and any active add-ons. This proof protects you if disputes arise later.
Check the MyYes App for:
- Plan name and monthly charge amount
- Next billing date or renewal date
- Contract expiry date (if applicable)
- Any active Postpaid Data Add-Ons or Konfem Turbo subscriptions
- Current auto billing status
If your plan is under contract and you cancel before expiry, note the potential early termination fee. Ask Yes customer care via 018 333 0000 or [email protected] to calculate the exact fee in writing before you proceed.
Step 2: disable auto billing in the MyYes app
The fastest way to stop charges is to deactivate auto billing within the MyYes App:
- Open the MyYes App and log in with your credentials
- Navigate to the "Billing" or "Auto Billing" section
- Select your line or service
- Tap "Deactivate auto billing" or "Turn off auto renewal"
- Confirm the action and take a screenshot of the confirmation
- Note the date of the change; Yes states the deactivation takes effect within 7 working days
Disabling auto billing stops charges after the current billing cycle ends. However, this alone does not cancel the service contract. You still need to submit a formal written cancellation request to fully terminate your line.
Step 3: submit a written cancellation request
Yes requires cancellation requests in writing. You must post a formal letter to their registered office address (provided at the end of this guide) or submit the request in person at a Yes service centre. Email alone may not constitute a valid written request under their terms, so confirm with YesCare whether email counts as acceptable written notice for your request.
Your cancellation letter must include:
- Your full name and identity card number
- Your Yes account number or phone line number
- Your billing address
- Requested cancellation date (ideally before your next billing date)
- Reason for cancellation (optional but helpful)
- Request for written confirmation of the cancellation effective date
- Your contact phone number and email
Send the letter via registered or tracked mail so you have proof of delivery. Keep a copy for your records and note the postal date.
Step 4: follow up and obtain written confirmation
After you post your cancellation request, allow 5 to 7 working days for Yes to process it. Call YesCare at 018 333 0000 after 7 days and ask for written confirmation of your cancellation request and effective termination date. Request that they email or post this confirmation to you immediately.
Do not accept a verbal confirmation. Insist on written proof so you can dispute any charges that appear after your cancellation date.
Common mistakes to avoid when cancelling Yes
Mistakes that cost you money
Cancelling a service feels like it should be simple, but small oversights turn into wasted charges. Here are the traps that catch most Yes users.
Mistake 1: Assuming auto billing will stop on its own. Disabling auto billing does not cancel the contract. Even after you turn off auto billing, Yes can still bill you unless you submit a formal written cancellation. Always do both: disable auto billing in the app and mail a written notice.
Mistake 2: Cancelling without documenting the effective date. If you do not get written confirmation of your cancellation effective date, Yes can argue your request arrived late or was ambiguous. Always demand a written confirmation letter that states the exact date your service ends.
Mistake 3: Ignoring early termination fees. If your plan is under contract and you cancel early, Yes will charge an early termination fee. Ask for the exact amount in writing before you cancel so there are no surprises.
Mistake 4: Not checking for add-ons before cancelling. Postpaid Data Add-Ons and Konfem Turbo are non-refundable once purchased. If you cancel with active add-ons, you lose the money. Remove or use up add-ons before you submit your cancellation request.
Mistake 5: Missing the deadline before the next billing cycle. Cancellation requests must arrive and be processed before your next billing date to avoid a final charge. If you cancel on the 25th of the month but your bill renews on the 26th, Yes will still charge you. Submit your request at least 5 business days before renewal.
What happens after you cancel Yes
Service access and final billing
After your cancellation effective date passes, your Yes line should stop working within 24 to 48 hours. Your final bill will appear within 2 to 3 billing cycles and should only include charges up to your cancellation date. If you see charges after that date, contact Yes immediately and request a credit or refund with your written confirmation of cancellation as proof.
Prepaid balance remaining on your account may be forfeited unless Yes offers a balance transfer or refund. Check your MyYes App to see if you have any unused credit, and ask YesCare about the refund process for prepaid amounts.
Switching to a new telco
Once your Yes cancellation is effective, you are free to sign up with another Malaysian telecom provider. Common alternatives include Maxis, Digi, U Mobile, Celcom, and Unifi Mobile, with monthly plans ranging from RM20 to RM200 depending on data and call limits. Porting your phone number to a new provider takes 2 to 5 working days and requires a porting code from Yes.
Request your porting code from YesCare as soon as your cancellation is confirmed. You cannot port your number after your line is fully terminated, so request the code while your account is still active.
If Yes continues charging you after cancellation
Escalation steps and how to claim a refund
If Yes charges you after your written cancellation effective date, follow this escalation path:
- Contact YesCare at 018 333 0000 or [email protected] with your cancellation confirmation letter and request an immediate refund for all post-cancellation charges
- If Yes denies the refund or does not respond within 10 business days, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) at mdtcc.gov.my or visit their office
- Include your written cancellation request, confirmation letter, screenshots of your account, and billing statements showing the disputed charges
- MDTCCL will investigate and can order Yes to refund you plus compensation if they find Yes breached the Consumer Protection Act 1999
- If the amount is under RM10,000, you can also pursue a small claims action in the Magistrate Court without legal representation
Document every communication with Yes, including dates, times, and the name of every customer service agent you speak with. This record strengthens your complaint to MDTCCL.
Checklist before and after you cancel
Pre-cancellation checklist
| Task | Why it matters | Done |
|---|---|---|
| Screenshot your MyYes App plan page | Proof of your current plan and charges | ☐ |
| Note your next billing date | Ensures you cancel before the next charge | ☐ |
| Check contract expiry date and early termination fee | Calculates your cancellation cost | ☐ |
| Screenshot all active add-ons | Confirms which add-ons to remove before cancelling | ☐ |
| Call 018 333 0000 to confirm cancellation address | Ensures your letter reaches the right office | ☐ |
| Disable auto billing in the MyYes App | Stops automatic charges during the cancellation process | ☐ |
Post-cancellation checklist
| Task | Deadline | Done |
|---|---|---|
| Obtain written confirmation of cancellation from Yes | Within 7 working days of your request | ☐ |
| Verify your final bill and check for post-cancellation charges | 2 to 3 billing cycles after cancellation | ☐ |
| Request a refund for any disputed post-cancellation charges | Before 30 days after the disputed charge | ☐ |
| File a complaint with MDTCCL if Yes does not refund | Within 60 days of the disputed charge | ☐ |
| Request your porting code if switching to another telco | While your account is still active | ☐ |
| Keep all Yes correspondence and proof of cancellation | For 2 years, in case of future disputes | ☐ |
How tocancel can help you cancel Yes
Why use tocancel for your cancellation needs
Cancelling Yes should be straightforward, but missing one step costs you money and time. Tocancel provides verified cancellation addresses, step-by-step guides, and email templates tailored to Yes, so you do not have to guess whether your request is valid or complete.
Tocancel users save an average of RM200 per year by cancelling services correctly and avoiding surprise charges after termination. Tocancel also helps you escalate complaints to MDTCCL and track your cancellation status with written confirmations from Yes.
If Yes disputes your cancellation or continues charging you, Tocancel can guide you through the small claims process and help you present evidence to MDTCCL. Tocancel has helped thousands of Malaysian consumers cancel telecom services, energy contracts, and subscriptions without losing money to hidden fees.
Yes cancellation address and contact details
Where to send your written cancellation request
Yes does not publish a dedicated cancellation mailbox. However, you must send your written cancellation request to YTL Communications' registered office. Before you post your letter, call YesCare at 018 333 0000 (available 8am to 11pm daily) or email [email protected] to confirm the exact postal address for cancellation notices and obtain the name of a department manager or specific office.
When you call, ask the agent to confirm in writing (via email) that they have received your postal address confirmation and the correct office location for cancellation letters. This creates an audit trail if Yes later claims they never received your request.
Send your cancellation letter via registered mail or a tracked courier service so you have proof of delivery. Keep the receipt and tracking number as evidence that you submitted your request on time.
Customer support contact details for Yes
Phone: 018 333 0000 (YesCare, 8am to 11pm daily)
Email: [email protected]
Website: yes.my/help
Online portal: MyYes App (for auto billing deactivation and account management)
For complaints escalation, contact the Ministry of Domestic Trade and Cost of Living (MDTCCL) at mdtcc.gov.my or visit your nearest branch.
Take control of your Yes cancellation today
Your next steps and final summary
Cancelling Yes is a process you can complete in 10 to 14 days if you follow the steps in this guide. Your consumer rights under the CPA 1999 protect you from unfair charges and entitle you to written confirmation of your cancellation. You own the right to end this service contract, and Yes must honour it before your next billing date.
Start now: log into the MyYes App, disable auto billing, screenshot your current plan, and prepare your written cancellation letter. Mail it this week to avoid the next billing cycle. Then request written confirmation from Yes within 7 days.
If Yes charges you after your cancellation date or denies your refund request, Tocancel can help you file a complaint with MDTCCL and recover your money. Tocancel's resources on telecom cancellations have guided thousands of consumers through Malaysia's cancellation rules, and Tocancel is here to support you every step of the way. You should not pay for a service you have cancelled, and Tocancel will help you enforce that right.