Cancel Booster: The Right Way

How to cancel Booster in malaysia and stop unwanted charges

What Booster is and why you might want to cancel

Booster is a mobile phone optimisation app that operates as a recurring digital subscription, not a one-time purchase. You download it to clean junk files, free up storage space, improve memory performance, and extend battery life. The service charges you monthly or annually unless you actively cancel the subscription yourself.

If you subscribed through the Booster website, Apple App Store, or Google Play, you are paying for ongoing access to premium features. The key point is this: the charges recur automatically each billing cycle until you take action to stop them. Many Malaysia users feel frustrated when the cancellation process is hidden or unclear, which is exactly why Tocancel exists to guide you through it.

How Booster charges you

Booster operates two main subscription tiers. The Silver plan costs approximately RM472 per month, while the Golden plan costs around RM944 per month. Both plans renew automatically on your billing date unless you cancel before that date arrives. Your payment method could be a credit card, debit card, or app store account, depending on where you signed up.

The terms published on booster.club state clearly that subscriptions renew automatically and can be cancelled at any time with no minimum contract lock-in. However, many users report that finding the cancellation button is harder than it should be. This is a common friction point that Tocancel helps you overcome.

Why cancellation matters in malaysia

Under the Consumer Protection Act 1999 (Act 599), you have the right to cancel a subscription service and avoid further charges. The law protects you from unfair contract terms and gives you the right to clear information about billing and cancellation options. If Booster makes cancellation deliberately difficult or charges you after you have cancelled, you can lodge a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (KPDNHEP).

Your legal position is straightforward: you have the right to cancel at any time, and the company must stop charging you after your cancellation takes effect. The company cannot charge a penalty for cancelling a month-to-month subscription, and you should only be charged up to the end of your current billing period.

Stop paying Booster before your next charge date

Gather proof before you cancel

The first step is to collect evidence of your current subscription. Take a screenshot of the active plan page, your renewal date, and the amount being charged. Check your bank or card statement to confirm the merchant name (usually Booster or a payment processor linked to Booster) and the exact amount debited each month.

This information protects you later if Booster charges you again by mistake or if you need to dispute the charge with your bank. Tocancel recommends saving these screenshots in one folder on your phone or computer before you proceed with cancellation.

You also need to confirm where you subscribed. Did you create an account on the Booster website itself, or did you subscribe through the Apple App Store or Google Play? This choice determines which cancellation method you use, because app store subscriptions are managed through Apple or Google, not through Booster directly.

Cancel through the Booster web account

If you signed up on booster.club, booster.io, or another Booster website, you cancel by logging into your account and accessing the subscription management page. This is the most direct route.

1. Open your web browser and visit the Booster login page (usually at booster.club or the website where you signed up).
2. Log in with your email address and password.
3. Navigate to your account settings or profile menu.
4. Look for a section labelled "My Subscriptions," "Billing," or "Plans."
5. Find the active Booster subscription in the list.
6. Click the "Cancel Subscription" or "Cancel Plan" button next to it.
7. Follow the on-screen prompts. You may be asked to confirm your reason for cancelling or to review the cancellation terms.
8. Booster will display a confirmation message. Screenshot this message as proof of cancellation.
9. Check your email inbox for a cancellation confirmation email from Booster. If it does not arrive within 10 minutes, contact Booster support to verify the cancellation was processed.

After you cancel on the website, your access continues until the end of your current billing period, but no new charge will be applied on the next renewal date. Tocancel advises checking your bank account on what would have been your renewal date to confirm no charge has been deducted.

Cancel your Booster subscription through apple app store

If you subscribed using an iPhone or iPad and signed up through the App Store, Apple controls your subscription billing, not Booster. You must cancel through your Apple account.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select "Subscriptions" (or "Media & Purchases" on older iOS versions, then "Subscriptions").
3. Scroll down and find "Booster" in the active subscriptions list.
4. Tap "Booster" to open the subscription details.
5. Tap "Cancel Subscription" or "Edit Subscription."
6. Confirm your cancellation when prompted. Apple will ask you to confirm once more.
7. A confirmation screen will appear stating your subscription is cancelled. Take a screenshot.
8. Check your email for an Apple receipt showing the cancellation date.

Apple processes the cancellation immediately, and your billing stops on the renewal date. You retain access to Booster features until the end of your paid period. If you have any doubt, log back into Settings and check that Booster no longer appears in your subscriptions list.

Cancel through google play on android devices

If you use an Android phone and subscribed through Google Play, Google manages your subscription and billing. You cancel through the Google Play app or website.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Tap "Manage subscriptions."
5. Find "Booster" in your active subscriptions and tap it.
6. Tap "Cancel subscription."
7. You may be shown a retention offer or asked for feedback. You can skip these steps and proceed to cancel.
8. Google will display a final confirmation message. Screenshot it for your records.
9. Check your email for a Google Play cancellation receipt.

Your Google Play subscription cancels immediately, and no further charges will appear on your Google Play account or linked payment method. Like Apple, you keep access until your current paid period ends.

What happens after you cancel Booster

Your access and refunds explained

When you cancel Booster, your subscription stops, but your access continues until the end of the billing period you have already paid for. For example, if your subscription renews on the 20th of each month and you cancel on the 5th, you retain full access until the 19th. No new charge will appear on the 20th.

Refunds for unused time are not automatic with most subscription apps. However, the Consumer Protection Act 1999 gives you the right to request a refund if Booster fails to provide the service as described or if you cancelled within a cooling-off period. In Malaysia, the standard cooling-off period for digital services is 7 days from purchase, though this is sometimes limited for app subscriptions. Your right to a refund depends on the exact terms you agreed to and the reason for your cancellation.

If you cancelled because Booster charged you by mistake, does not work properly, or continued charging after your cancellation, contact Booster support with proof and request a refund. Tocancel suggests using the escalation address listed below if Booster refuses.

Monitor your bank account for phantom charges

After cancelling, check your bank or card statement on what would have been your next renewal date. If a charge appears, Booster either failed to process your cancellation or has charged you in error. Do not panic-this is recoverable.

First, log back into your Booster account (or your App Store/Google Play account) to confirm your cancellation is registered. Take a new screenshot. If the cancellation shows in your account but the charge still appeared, contact Booster support immediately with proof of both the cancellation and the erroneous charge.

If Booster refuses to refund the charge or does not respond within 14 days, you have the right to dispute the charge with your bank. Most banks in Malaysia allow you to lodge a chargeback or dispute within 30 to 90 days of the transaction. Tell your bank that you cancelled the subscription and were charged without consent. Provide your screenshots as evidence.

Your consumer rights under malaysian law

What the consumer protection act 1999 means for you

The Consumer Protection Act 1999 (Act 599) protects you whenever you buy a service, including digital subscriptions like Booster. The law says the company must provide clear information about the price, billing cycle, and how to cancel. If the company hides or obscures this information, that is unfair and potentially illegal.

The law also gives you the right to cancel without penalty (except for what you have already used), the right to accurate billing, and the right to pursue a complaint if the company breaches the agreement. If Booster charges you after you cancel, that is a breach of contract and a potential violation of consumer protection law.

Your legal position is this: you can cancel anytime, Booster must stop charging you, and if they do not, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) or lodge a chargeback with your bank.

How to escalate if Booster ignores your cancellation

If Booster continues to charge you after you cancel, or if they refuse to process your cancellation request, you have formal escalation options. First, send a written cancellation request to Booster's registered business address (see the address section below) via email or registered mail. Keep copies of everything.

If Booster does not respond within 14 days or refuses your request, lodge a complaint with KPDNHEP, the consumer authority in Malaysia. You can file a complaint online at consumer.kpdnhep.gov.my or visit your nearest KPDNHEP office. Provide copies of your cancellation request, proof of payment, screenshots of your account, and any correspondence with Booster.

Tocancel recommends using this formal route because KPDNHEP has the power to investigate and compel companies to refund consumers. A complaint also creates a paper trail that strengthens your case if you later dispute the charge with your bank.

Common mistakes to avoid when cancelling Booster

Mistakes that cost you time and money

It is easy to feel rushed or confused when cancelling a subscription, especially if you are already frustrated about being charged. Here are the traps that catch most users.

Cancelling in the wrong place. If you subscribed through the App Store or Google Play, cancelling on the Booster website does nothing. Your subscription is still active, and you will still be charged. Always cancel where you signed up. If you are unsure, check your bank statement for the merchant name: if it says Apple or Google, cancel there; if it says Booster, cancel on the website.

Not saving proof of cancellation. Without a screenshot or email receipt, you have no evidence that you cancelled. If Booster charges you again, your proof is your strongest defence. Screenshot the cancellation confirmation page immediately.

Cancelling too close to your renewal date. If you cancel on the same day as renewal, the charge may already have processed. Cancel at least 2-3 days before your renewal date to ensure the cancellation takes effect in time. You can see your renewal date in your subscription settings.

Assuming access stops immediately. Many users think cancellation means instant loss of access. In reality, you keep access until the end of your paid period. This is not a mistake in your favour-it just means you understand the timeline correctly.

Ignoring a charge that appears after cancellation. Some users assume the charge is a system error and ignore it. Do not. Contact your bank and Booster support at once. The longer you wait, the harder it is to dispute the charge.

Tocancel has helped thousands of consumers catch these mistakes before they cost real money. Use this guide to avoid them yourself.

Pricing and comparison table

Booster subscription plans in malaysia

Both paid plans renew automatically and charge your payment method each month. You can switch between plans or cancel to the free version at any time. If you are uncertain which plan you signed up for, log into your account and check the "My Subscriptions" or "Billing" section.

Should you keep or cancel Booster

Questions to ask before you decide

Before you cancel, pause and ask yourself whether you are using the app and whether the cost is worth it to you. Some users find Booster genuinely useful for optimising their phone; others feel the monthly charge is not justified by the benefit.

If the app is not working as advertised-for example, it is not actually freeing up storage, or it is draining battery instead of extending it-you have a stronger case to cancel and request a refund under consumer protection law. If you simply changed your mind or found a free alternative, you can still cancel, but a refund is less likely unless you are within the 7-day cooling-off period from your first purchase.

Ask yourself these questions:

• Am I using Booster regularly, or does it sit unused on my phone?
• Has the app delivered on its promises of storage, memory, and battery improvement?
• Can I achieve the same results with free tools or my phone's built-in settings?
• Is RM472 or RM944 per month a price I am happy to pay long-term?
• Did the subscription come with a trial period that expired without me realising?

If you answered "no" to most of these, cancellation is the right choice. Tocancel exists to make sure you take action instead of just thinking about it.

Contact details and escalation address for Booster

Where to send cancellation and complaint letters

If you need to cancel in writing, dispute a charge, or escalate a complaint, use these contact points.

Support contact (general inquiries and cancellation requests):

Email: [email protected] or [email protected]

Live chat: Available through booster.club during business hours (Monday to Friday, 9:00 AM to 5:00 PM MYT)

Help centre: help.booster.me (self-service and FAQs)

Formal legal notice (for disputes and escalation):

Send written cancellation requests, billing disputes, and formal complaints to the address listed in Booster's General Terms & Conditions or Privacy Policy. These documents are available on booster.club and booster.io. If no physical address is listed, send your letter to the email address above marked "FORMAL NOTICE" in the subject line and request a read receipt.

Malaysian consumer authority (escalation):

Ministry of Domestic Trade and Cost of Living (KPDNHEP)
Complaint portal: consumer.kpdnhep.gov.my
Phone: 1800-886-800 (toll-free)

File a complaint if Booster refuses to process your cancellation, continues charging after you cancel, or fails to respond to your written request within 14 days.

How tocancel supports your cancellation

Tocancel has guided thousands of Malaysia consumers through subscription cancellations just like this one. Whether you are cancelling Booster or any other recurring service, Tocancel offers step-by-step guides, template letters, and escalation advice to ensure you are not charged by mistake and that your rights are respected.

Use this guide as your reference, save the contact details above, and take action before your next billing date. The longer you delay, the more charges you risk. Tocancel empowers you to take control of your subscriptions and your wallet today.