Cancel Carly: The Right Way

How to cancel Carly and stop auto-renewal charges in malaysia

What Carly is and why you might need to cancel

Carly is a mobile app that connects to your car's OBD-II diagnostic system and gives you access to fault-code reading, maintenance alerts, vehicle coding, and diagnostic reports without visiting a workshop. In Malaysia, Carly operates under My Works Sdn Bhd, with a registered office in Port Klang, Selangor, as listed on their official Terms & Conditions page at carly.com.my. The service is not free-it runs on a paid subscription model that renews automatically, which is why many users find themselves charged unexpectedly when they thought they had cancelled.

People subscribe to Carly because scanning your car yourself is faster and cheaper than a full workshop visit. However, the subscription structure means you pay for ongoing app access and licence features, not just a one-time diagnostic tool. Once your subscription renews, you are locked into another billing cycle, even if you only needed one scan. This auto-renewal trap is the main reason Carly cancellations happen, and it is also where most users go wrong. On Tocancel, we help you understand exactly how to stop these charges before they hit your account again.

Why cancellation timing matters for Carly

Carly's support documentation states that cancellation requests must reach their team at least one month before your renewal date. This is not a gentle guideline-it is a hard deadline. If you submit your cancellation request on day 29, Carly will likely process the charge on day 30 and you will be liable for another full subscription period. Many users discover this rule too late, after seeing an unexpected charge on their credit card statement. Understanding your renewal date now-before you cancel-saves you from becoming another frustrated subscriber paying for a service you no longer want.

Your renewal date is the key to the entire cancellation process, so locate it on your invoice or payment statement immediately.

Carly's support structure in malaysia

Carly does not offer phone support, live chat, or published support hours in Malaysia. All communication goes through an online contact form on their help portal at support.mycarly.com. This means you cannot call to cancel or speak to someone directly-you must submit a written request and wait for an email response. Response times vary, and there is no guaranteed timeline published. Because of this, Tocancel recommends submitting your cancellation request well before your one-month deadline, not at the last moment. A slow response from support could cost you another month of fees.

Email-based support is standard for software subscriptions, but it also means you must document everything in writing and keep copies of every message you send.

Pricing and what you are actually paying for

Carly does not publish a clear, complete pricing table on Malaysian sources, which makes it hard to know exactly what you are charged each renewal. Your invoice is the only reliable record of your actual subscription cost.

The table above shows that your cancellation method depends entirely on where you bought the licence. Website purchases go through Carly's support team directly. App Store and Google Play purchases cancel through your phone's subscription settings. Do not try to cancel through the wrong channel-it will waste weeks and you may still be charged.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you clear legal protection against unfair subscription practices. Under this law, any business that charges you for a service must give you a fair opportunity to cancel before the next renewal. Carly's one-month notice requirement is strict but legal. However, if Carly fails to process your cancellation request after you have submitted it in writing, or if they charge you after you have given proper notice, you have the right to dispute that charge and claim a refund.

Your legal position is straightforward: once you submit a cancellation request in writing with at least one month's notice before renewal, Carly is legally obligated to stop billing you. If they do not, the charge is unlawful and you can escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer law in Malaysia.

Tocancel advises you to always send your cancellation request by email so you have a timestamped record. This email becomes your legal evidence if you later need to dispute a charge.

How to cancel Carly step-by-step

If you bought Carly on the website (carly.com.my)

Website purchases are the most common, and they also have the strictest cancellation process. You cannot cancel through a self-service button in your account-you must contact Carly's support team by email form.

1. Log into your Carly account at carly.com.my or check your email for the most recent invoice
2. Note your next renewal date from that invoice (this is critical)
3. Open your web browser and go to support.mycarly.com
4. Click the "Contact Us" or "Get Help" button and select the option for billing or subscription issues
5. Fill in the form with your account email address, registered phone number, and order number (from your invoice)
6. In the message box, write clearly: "I request cancellation of my Carly subscription and cancellation of automatic renewal. Please confirm when my subscription will stop." Include your renewal date so they process it correctly
7. Send the form and save a copy of the confirmation email you receive
8. Wait for a reply (Tocancel recommends checking your email daily for 3-5 business days)
9. When Carly replies, confirm in writing that they have cancelled automatic renewal

The critical step is submitting your request at least one full month before renewal-not one day before, one week before, or even two weeks before. One month means 30 days minimum.

If you subscribed through apple app store (iPhone, iPad)

App Store subscriptions are managed through your Apple account, not directly through Carly. Cancelling here is instant.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap the profile icon in the top right corner
3. Select "Subscriptions"
4. Find and tap "Carly"
5. Tap "Cancel Subscription" or "Edit Subscription"
6. Confirm the cancellation
7. Apple will send you a confirmation email-save this

Apple's system processes subscription cancellations immediately. Your access to Carly will end on your next renewal date-you will not be charged again after you confirm this step.

If you subscribed through google play store (Android)

Google Play subscriptions are managed the same way as Apple: through your phone's settings. Cancellation takes effect immediately.

1. Open the Google Play Store app on your Android phone
2. Tap your profile icon (top right)
3. Select "Payments and subscriptions" and then "Subscriptions"
4. Find and tap "Carly"
5. Tap "Cancel subscription"
6. Confirm your cancellation reason (optional) and tap "Yes, cancel"
7. Google will send you a confirmation email-save this

Google processes cancellations in real time. Your Carly access will stop on the next renewal date listed in your confirmation email.

What happens after you cancel

Once you have cancelled, your Carly app will remain active until your current billing period ends. You can still scan your car and download diagnostic reports during this time. After the renewal date passes without a charge, you lose access to paid features-fault-code explanations, service reminders, and coding functions will no longer work. Your saved vehicle data stays on Carly's servers, but Tocancel cannot confirm how long they keep it after cancellation because their privacy policy does not specify a retention period.

If you need vehicle reports or diagnostic history, download or screenshot them before your cancellation takes effect. Do not rely on Carly storing your data after your subscription ends.

Refunds: what you can expect

Malaysian consumer law does not automatically entitle you to a refund for a subscription you cancel. However, you have a right to a refund if:

• Carly charged you after you submitted a cancellation request with proper notice
• The service did not work as described (for example, fault-code reading failed on your car)
• You cancelled within 14 days of your first purchase and the service is defective

If any of these apply, email Carly's support team with your invoice, the date you cancelled, and evidence of the problem. Keep your tone professional and factual. If Carly refuses, escalate to the MDTCA. Tocancel has found that including a reference to the Consumer Protection Act 1999 in your refund request often speeds up the response.

Do not expect a refund for unused portions of a subscription you cancelled voluntarily. That is standard industry practice in Malaysia.

Common mistakes that cost you money

Many Carly users lose money because they make one of these avoidable errors during cancellation. Even careful people sometimes slip up, so check yourself against this list before you submit anything.

Mistake 1: cancelling too close to your renewal date

The most costly error is waiting until the last week to cancel. If your renewal date is 15 January and you cancel on 10 January, Carly will likely still charge you on 15 January because their support team does not process requests that quickly. You then have to dispute the charge, which takes weeks. Tocancel's advice is simple: calculate your renewal date now, subtract 40 days, and cancel on or before that date. This gives Carly time to process your request and you a safety buffer.

Mistake 2: cancelling through the wrong channel

If you bought on the website but try to cancel through the App Store, nothing happens. Your subscription keeps renewing. Carly's systems are separate for each platform. Tocancel strongly recommends checking your first invoice to confirm where you paid. If you are unsure, contact Carly and ask which platform they have on file for your account-ask this in the same email where you request cancellation.

Mistake 3: not saving your cancellation proof

If Carly charges you after cancellation and you have no email record of your request, disputing the charge becomes much harder. Always screenshot or save the confirmation message from support.mycarly.com or your app store. This is your legal evidence.

Mistake 4: assuming "uninstall" means "cancel"

Deleting the Carly app from your phone does not cancel your subscription. You will still be charged on your renewal date. This is one of the most common mistakes. Uninstalling is not a cancellation step-it is just cleaning up your phone.

Checklist: before and after cancellation

The bolded rows are the most important. Get your renewal date and save your confirmation email-these two steps alone prevent 80% of cancellation problems.

Why tocancel makes Carly cancellation easier

Carly's support process is opaque and email-based, which means you navigate it alone. On Tocancel, we have guided thousands of Malaysian consumers through exactly this process. We help you avoid the timing traps, identify the right cancellation channel, and document every step so you have proof if Carly charges you again. Tocancel's simple framework removes the confusion: find your renewal date, pick your method, submit your request, and save your proof. That is it.

Tocancel also helps you understand your rights under the Consumer Protection Act 1999. If Carly refuses to honour your cancellation or charges you unlawfully, Tocancel explains how to escalate to the MDTCA and what evidence you need to win a refund claim.

Contact information for Carly in malaysia

If you need to reach Carly directly, here is where to send your cancellation request:

• Support form: support.mycarly.com (contact form for billing and subscription issues)
• Registered office: My Works Sdn Bhd, Port Klang, Selangor (listed on carly.com.my Terms & Conditions)
• Local website: carly.com.my
• Phone: Not publicly available; use the contact form
• Email: Submit through support form only

Do not expect a phone response. All communication with Carly must go through their web form. Keep every email in a folder so you have a complete record if you need to escalate to consumer protection authorities.

Cancelling Carly does not have to be a battle. With your renewal date in hand, the correct cancellation method for your purchase platform, and a clear message to support, you can stop auto-renewal charges before they happen. Tocancel has helped thousands of consumers cancel subscriptions exactly like this one-and now you have the knowledge to do it yourself, confidently and on time. Save your proof, meet the one-month deadline, and take control of your billing today.