Cancel Device Tracker Plus: The Right Way

How to cancel Device Tracker Plus in malaysia: your legal rights and step-by-step guide

What Device Tracker Plus is and why malaysians are signing up

Device Tracker Plus is a recurring mobile phone tracking subscription sold by Boston Digital Limited, a UK-based company. You receive live location tracking, automatic place alerts, and full location history-features that appeal to parents monitoring children or employers tracking team members. The service begins with a 7-day free trial that automatically converts to a paid plan unless you cancel before the trial expires.

This automatic renewal model is where confusion often starts. You agree to billing terms during sign-up, but many users in Malaysia only notice the charge weeks later on their bank statement. Understanding what you actually signed up for is the first step toward taking control of your subscription and your money.

The service features and billing structure

Device Tracker Plus charges you for ongoing access to three core features: live location tracking (showing real-time position on a map), automatic place alerts (notifications when a tracked device enters or leaves a location), and full location history (a record of all past movements). You are not buying a physical device-you are paying monthly, quarterly, or bi-annual fees for software access.

There is no minimum contract period in the terms, which means you can cancel any time. However, the automatic renewal clause means your subscription will keep charging until you actively stop it. The free trial period is your window to test the service risk-free, but missing that 7-day deadline locks you into paid billing immediately.

How Device Tracker Plus operates in malaysia

The company has no published Malaysian office, local phone line, or dedicated customer service number for Malaysia. Support arrives by email at [email protected], with a stated 24-hour response window. Pricing is not clearly displayed in Malaysian Ringgit (RM), so your actual charge depends on your bank's currency conversion rate at the time of billing.

This structure creates a gap: you are paying a UK company for a service governed by English law, yet your bank statement arrives in your Malaysian currency. Understanding this cross-border setup helps explain why cancellation can feel complicated and why you need clear documentation before you proceed.

Your consumer rights under malaysian law

Your protection as a Malaysian consumer comes from the Consumer Protection Act 1999, enforced by the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). This law covers unfair contract terms, misleading billing practices, and your right to cancel within a reasonable timeframe.

What the consumer protection act 1999 guarantees you

Under Section 123 of the Consumer Protection Act 1999, you have the right to cancel a distance contract (any contract made online or by phone) within 10 days of purchase, without penalty. For Device Tracker Plus, this 10-day window is far longer than the company's 7-day free trial-which means you have legal protection even if you miss the trial deadline.

The Act also protects you against unfair terms. If Device Tracker Plus charges your card after you have cancelled, or if the cancellation process is deliberately hidden, these actions breach consumer law. Your legal position is clear: you have the right to stop payment and recover wrongful charges through KPDNHEP or small claims court.

What to do if cancellation fails

If you cancel through the account dashboard or app store but the company still charges you, document everything-screenshots, dates, email responses-and report the breach to the Ministry of Domestic Trade and Consumer Affairs. Tocancel recommends keeping every receipt and cancellation confirmation for at least 12 months. If the company refuses a refund, you can file a complaint with KPDNHEP at [email protected], and they will investigate whether Device Tracker Plus breached your rights.

How to cancel Device Tracker Plus: the complete roadmap

Cancellation success depends on using the exact method you used to subscribe. If you signed up on the website, cancel on the website; if you subscribed through the App Store or Google Play, cancel there instead. Mixing methods often fails, which is why the wrong path is a leading reason for continued charges after cancellation.

Cancel via the Device Tracker Plus website account dashboard

If you subscribed directly on devicetrackerplus.com, this method is your fastest route. Follow these steps exactly:

1. Open a web browser and go to the Device Tracker Plus website (devicetrackerplus.com)
2. Log in with your email and password
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding
3. Navigate to your Account or Dashboard section (usually found in the top-right menu or under "My Account")
4. Look for "Subscription," "Billing," or "Plans" in the account menu
5. Click "Cancel Subscription" or "Delete Plan"
6. Read any retention offer the company presents, then confirm cancellation
   • Do not click "Pause" or "Suspend"-click only "Cancel" to stop charges
7. Take a screenshot of the cancellation confirmation page showing the date and time
8. Forward this screenshot to [email protected] with the subject line "Cancellation Confirmation - [Your Email Address]" to create a paper trail

This method usually works within minutes. However, if the cancellation button is broken or missing, email [email protected] immediately with "Cancellation Request" in the subject line and state your full name, email address, and the date you want the cancellation effective.

Cancel through the apple app store (iPhone users)

If you subscribed to Device Tracker Plus through the App Store on your iPhone, you must cancel through Apple's system, not the website. Tocancel has guided thousands of users through this step, and it is straightforward if you follow the sequence:

1. Open the Apple App Store app on your iPhone
2. Tap the profile icon in the bottom-right corner
3. Tap "Subscriptions"
4. Find Device Tracker Plus in the list and tap it
5. Tap "Cancel Subscription" or "Remove"
   • If you see "Free Trial" or a renewal date, that is your current status
6. Confirm cancellation when prompted
7. Look for a final screen saying "Cancellation Successful" or showing "Subscription Ended"
8. Take a screenshot and email it to [email protected] as proof

Apple processes App Store cancellations immediately. Your next billing date will be removed, and you will retain app access until the current billing period ends. After that date, the app will stop tracking.

Cancel through google play (Android users)

Android users subscribed via Google Play must cancel there, not on the website. The steps are similar but take place in a different location:

1. Open the Google Play Store app on your Android phone
2. Tap the profile icon in the top-right corner
3. Tap "Subscriptions"
4. Select Device Tracker Plus from the list
5. Tap "Cancel Subscription"
6. Choose your reason for cancellation (this is optional feedback)
7. Confirm the cancellation on the final screen
8. Screenshot the confirmation and email it to [email protected]

Google Play processes cancellations within 24 hours. You will keep the app until your current billing period closes, then access stops and no further charges occur.

Cancel by contacting support directly

If the dashboard, App Store, or Google Play methods fail, email [email protected] with the following information:

• Your full name and email address registered to the account
• The subscription start date (from your first receipt)
• Your current billing cycle (monthly, quarterly, or bi-annual)
• A clear statement: "I request immediate cancellation of my Device Tracker Plus subscription, effective today"
• Ask for written confirmation of cancellation within 24 hours

The company states it responds within 24 hours, but always follow up if you do not receive confirmation within 48 hours. Keep every email in a folder for your records; this becomes your proof if a dispute arises later.

What happens after you cancel

Cancellation does not always mean instant removal from the system. Understanding the timeline prevents panic when your bank statement arrives.

Access and billing after cancellation

Once you cancel, you usually keep app access until the end of your current billing period. If you are mid-month on a monthly plan, you can still track locations until the month ends. After that date, the app stops working and no further charges occur. This is standard practice, not a failure on your part.

Confirm this with the company in your cancellation email: "Please confirm that my access will end on [date] and no charges will occur after that date." This one-line request creates a binding promise you can reference if charges appear later.

Refunds and what to expect

Device Tracker Plus does not automatically refund unused days within a billing period. Under the Consumer Protection Act 1999, you have a 10-day cooling-off period from purchase. If you cancel within 10 days, you are entitled to a full refund of charges paid. If you cancel after 10 days, a refund is unlikely unless the company breached its own terms (for example, charging you after you cancelled).

To request a refund within the 10-day period, email [email protected] with "Refund Request - Cooling Off Period" as the subject line. Include the purchase date and state that you are exercising your cooling-off right under the Consumer Protection Act 1999. Request the refund within 14 days of your request. If the company refuses a lawful refund, escalate to KPDNHEP.

Pricing and billing breakdown

Device Tracker Plus pricing is not published in exact Malaysian Ringgit amounts on the main website. Your actual charge depends on the billing cycle you chose and your bank's currency exchange rate.

Your bank applies its own exchange rate, so the exact RM amount on your statement will differ from this estimate. Check your latest statement for the actual charge, then use that figure when you contact support to cancel.

Common cancellation mistakes and how to avoid them

Cancellation frustration is real, and most problems stem from a single wrong move. Here are the traps that catch people most often.

Mistake 1: cancelling on the wrong platform

The number one cause of failed cancellations is using the wrong cancellation method. If you subscribed through Google Play but you try to cancel on the website, the cancellation will not work-your app store subscription keeps billing. Tocancel recommends checking your receipt to see which service you used at sign-up (look for "App Store," "Google Play," or "Device Tracker Plus website" in the confirmation email), then cancel only through that exact service.

Mistake 2: missing the 7-day trial deadline

The 7-day free trial converts to paid automatically at midnight on day 8. If you sign up on 1 January, you must cancel by 23:59 on 7 January to avoid the first charge. Mark this date on your phone calendar with a reminder set for day 5, giving yourself two days as a buffer. Missing this deadline by even one hour locks in the first month's charge.

Mistake 3: not saving proof of cancellation

If you cancel via the website or app but do not take a screenshot, you have no proof if the company later claims you never cancelled. Always screenshot the final confirmation screen, then email it to [email protected] immediately. This creates a timestamped record that protects you if a dispute occurs.

Mistake 4: assuming access stops immediately after cancellation

Many users panic when they cancel but the app still works. This is normal: you keep access until the current billing period ends. If you cancel on 15 January on a monthly plan that renews 20 January, you lose access on 20 January, not immediately. Read the cancellation confirmation carefully to see the exact access end date.

After cancellation: what to monitor

Cancellation stress does not always end the moment you hit the cancel button. Staying vigilant for a few weeks protects you from the most common post-cancellation problem: phantom charges.

Monitor your bank statement for 60 days

After you cancel, check your bank and credit card statements every week for 60 days to confirm no further Device Tracker Plus charges appear. If you see a charge after your cancellation date, this is a billing error, and you have the right to dispute it. Report the error to your bank immediately and tell them you cancelled the service. Your bank can reverse the charge and open a dispute on your behalf.

Keep your cancellation documentation for 12 months

Store your cancellation email, screenshot, and bank statements in a folder titled "Device Tracker Plus Cancellation" on your phone or computer. If the company later claims you owe money or tries to re-bill you, this documentation proves you cancelled lawfully. Tocancel advises keeping this record for at least 12 months after cancellation.

When to escalate to KPDNHEP

If Device Tracker Plus charges you after you cancelled, or if the company refuses to acknowledge your cancellation request, you have a legal remedy beyond the company itself.

File a complaint with the ministry of domestic trade and consumer affairs

The Ministry enforces the Consumer Protection Act 1999 and can force Device Tracker Plus to refund wrongful charges. You can file a formal complaint at:

• Email: [email protected]
• Online portal: kpdnhep.gov.my (under "Complaint")
• In person: any KPDNHEP district office in your state

Include your cancellation email, bank statements showing the disputed charge, and a clear explanation of what went wrong. KPDNHEP will investigate at no cost to you. This escalation works because Device Tracker Plus operates in Malaysia and must comply with Malaysian consumer law, even though the company is based in the UK.

Should you cancel Device Tracker Plus?

The decision to keep or cancel the service depends on your actual use and budget.

Reasons to cancel

You should cancel if you are no longer actively using the app, if the monthly charge no longer fits your budget, or if you signed up only to trial it and do not need the service long-term. Tocancel always recommends cancelling immediately if you spot an unexpected charge-do not wait for the next billing date, because every day you delay could mean another charge you cannot recover.

Reasons to keep it

Keep the subscription if you actively monitor the tracked device, rely on the location history for family safety, or regularly use the place alerts. If cost is the only concern, explore the longer billing cycles (quarterly or bi-annual), which spread the expense over more months and usually offer a lower per-month rate.

Key cancellation contacts and addresses

Save these details for quick reference if you need to escalate your cancellation:

Summary: take control of your Device Tracker Plus cancellation today

Cancelling Device Tracker Plus is straightforward once you know your rights and follow the correct method for how you subscribed. You are protected by the Consumer Protection Act 1999, which gives you a 10-day cooling-off period and the right to cancel automatic renewals at any time. The company cannot legally keep charging you after you cancel.

Your next step is simple: identify the platform you used to subscribe (website, App Store, or Google Play), follow the cancellation steps above, take a screenshot as proof, and email that screenshot to [email protected]. Monitor your bank statement for 60 days afterward to confirm the charges stop. If they do not, escalate to KPDNHEP or your bank-both have the power to reverse wrongful charges and enforce your consumer rights.

Thousands of Malaysian users have successfully cancelled their Device Tracker Plus subscriptions with confidence by using the roadmap in this guide. Tocancel has helped countless consumers navigate this exact cancellation, and Tocancel remains your free resource throughout the process. Your money is yours to keep, and your cancellation is legally binding-so act today and reclaim control of your subscription and your bank account.