Cancel Edjing Mix: The Right Way

How to cancel Edjing Mix and stop recurring charges in malaysia

What Edjing Mix is and why you might want to cancel

Edjing Mix is a mobile DJ application that lets you create mixes, apply live effects, add loops, and scratch audio directly on your phone. The app operates on a freemium model, meaning you can download and use basic features for free, but premium subscription tiers unlock advanced tools and remove usage limits. The company behind Edjing Mix is MWM, headquartered in Paris, France, which serves users globally including Malaysia.

Many Malaysian users subscribe to Edjing Mix through the Apple App Store or Google Play Store and later find themselves paying recurring charges they want to stop. The issue is not with the app quality itself (it maintains a 4.5 out of 5 rating), but rather that the subscription terms and cancellation process are not clearly explained to new users. If you have signed up for a premium plan and now want to cancel, Tocancel is here to walk you through your rights and the exact steps you need to take.

How Edjing Mix billing works for malaysia users

When you subscribe to Edjing Mix, your payment is processed through either Apple App Store or Google Play Store billing, not directly by MWM. This means your credit card or mobile payment method is charged by the app store, not by the company in France. This matters because cancellation must happen through the same channel where you subscribed, not through the app itself or via email support alone.

Edjing Mix operates on an auto-renewal basis, which means once your subscription period ends (whether weekly, monthly, or yearly), the app store automatically charges you again unless you cancel before the renewal date. The service does not send reminder notifications before charging, so you must track your own renewal dates. Your bank statement will show charges from either Apple or Google, depending on which store you used.

Pricing plans available in malaysia

As you can see, weekly plans cost significantly more over a year than the annual option. If you are currently on a weekly plan and have no intention of continuing, cancelling now prevents further charges. Tocancel recommends checking your current plan type before you proceed, because the cancellation method differs slightly depending on whether you subscribed through Apple or Google.

Your consumer rights and legal protections in malaysia

Malaysia's Consumer Protection Act 1999 gives you clear rights over digital subscriptions and automatic billing. The law states that traders (including app developers and app stores) must not engage in unfair trade practices, which includes misleading you about charges or making cancellation unreasonably difficult.

What the law says about subscriptions

Under the Consumer Protection Act 1999, any subscription service must make the key terms clear before you pay, including the price, billing cycle, auto-renewal terms, and how to cancel. If Edjing Mix or the app store has not made these terms clear in an obvious way, you have a legal complaint. Your legal position is straightforward: you should not be charged for a service you did not clearly agree to, and cancellation should be as easy as signing up.

Additionally, Malaysia's Distance Contracts Regulations require that subscription services provide a simple cancellation mechanism. This means you have the right to cancel without penalty, and you should not be forced to phone support or send a formal letter if the app store offers a self-service option. If Edjing Mix or your app store makes cancellation deliberately hard, that is a breach of consumer law.

Your right to a refund

The Consumer Protection Act 1999 entitles you to cancel a digital service within 14 days of purchase and request a full refund, provided you have not already used most of the service. After 14 days, you can still cancel to stop future charges, but a refund for the current period is less certain unless you can show the service was faulty or the terms were hidden. If you were charged multiple times in error, or if the app store continued charging you after you attempted to cancel, you have the right to dispute those charges through your bank and file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Tocancel advises you to gather evidence before disputing charges. Save your app store receipts, screenshots of your billing history, and any cancelled subscription confirmation screens. If you request a refund and the company refuses without a valid reason, you can escalate the complaint to MDTCA, which has the power to investigate unfair trading practices and order compensation.

How to cancel Edjing Mix through apple app store

If you subscribed to Edjing Mix using your Apple ID on an iPhone, iPad, or Mac, you must cancel through the App Store, not through the Edjing Mix app itself.

Step-by-step cancellation on apple devices

1. Open the App Store app on your iPhone, iPad, or Mac.
   • Look for the App Store icon (blue background with white shopping bag).
   • On Mac, open the App Store from your Applications folder.
2. Tap or click your profile icon in the top right corner.
   • On iPhone or iPad, this appears at the top right of the screen.
   • On Mac, it appears in the top right of the App Store window.
3. Select Subscriptions from the menu that appears.
   • This shows all your active and inactive subscriptions across all Apple services.
4. Find Edjing Mix in the list and tap or click on it.
   • You will see your current plan, the renewal date, and the amount you are being charged.
5. Tap or click Cancel Subscription (or Edit Subscription, then Cancel).
   • Apple will ask you to confirm and may offer you a discounted renewal as an incentive to stay.
   • Select Cancel Subscription again to confirm.
6. Wait for Apple to send you a cancellation confirmation email.
   • This email proves your subscription has been cancelled and will not renew.
   • Save this email as proof of cancellation.

Once you cancel, your access to premium features will end on your next renewal date. You will not be charged again. If you were charged after cancellation, contact Apple Support immediately and request a refund through the Resolution Centre in your account settings. Tocancel recommends taking a screenshot of the cancellation confirmation screen before closing the App Store app, in case you need proof later.

Common issues when cancelling on apple

Some users report that after tapping Cancel Subscription, the button changes to Renew Subscription. This is normal and means Apple has recorded your cancellation. Do not tap Renew Subscription again unless you want to reactivate the plan. If the Subscriptions menu does not show Edjing Mix, check whether you subscribed using a different Apple ID or a family member's account. If Edjing Mix still appears as active after 24 hours and you have been charged again, contact Apple Support and file a refund request.

How to cancel Edjing Mix through google play store

If you subscribed to Edjing Mix using a Google Account on an Android phone or tablet, you must cancel through Google Play, not through the Edjing Mix app alone.

Step-by-step cancellation on android devices

1. Open Google Play Store on your Android device.
   • Tap the Google Play Store app icon (coloured triangle shape).
2. Tap your profile icon in the top right corner.
   • This appears next to the search bar.
3. Select Manage my subscriptions.
   • This shows all active subscriptions tied to your Google Account.
4. Find Edjing Mix in the list and tap on it.
   • You will see the plan name, the next billing date, and the charge amount.
5. Tap Cancel subscription at the bottom of the screen.
   • Google will ask you to confirm your cancellation and may ask why you are leaving.
6. Select the reason (optional) and tap Cancel subscription again.
   • Google will process your cancellation and send a confirmation email to your Gmail address.
7. Save the confirmation email as proof.
   • This proves your subscription will not renew on the next billing date.

After you cancel, Google Play will stop charging you after your current subscription period ends. You will retain access to premium features until the renewal date passes. If you are charged after the cancellation date, request a refund directly through the Google Play Store by going to your Purchase history, finding the Edjing Mix charge, and selecting Report a problem. Tocancel advises keeping the confirmation email for at least 90 days in case you need to dispute the charge with your bank.

What to do if google play cancellation fails

If you see the Cancel subscription button greyed out or unavailable, your subscription may have already expired or been cancelled. Check your email for any recent cancellation confirmations. If you have been charged multiple times, try cancelling through Google Payments (payments.google.com) instead, where you can view all transactions and manage subscriptions directly. If the issue persists, file a complaint with Google Support and, if necessary, escalate to MDTCA if Google refuses to help.

What happens after you cancel Edjing Mix

After you submit your cancellation request, several things will happen automatically over the next few days.

Timeline after cancellation

Your cancellation takes effect immediately in the app store system, even though you may retain premium access until your current period ends. Within 24 hours, you should receive a confirmation email from Apple or Google stating that your subscription has been cancelled and will not renew. Your app store account will show Edjing Mix as a past subscription. On your next renewal date, you will not be charged. If you try to open the app after your premium period expires, you will see the free version with limited features.

Any data stored in your Edjing Mix account (mixes, recordings, presets) will typically remain accessible even after cancellation, but this depends on Edjing Mix's data retention policy, which is not clearly stated in their public terms. To be safe, download or export any important files before your premium period ends. Tocancel recommends doing this as soon as you cancel, because some apps delete user data within 30 days of subscription expiry.

Your access after cancellation

Once your premium subscription ends, you will revert to the free version of Edjing Mix. The free version includes basic mixing, limited effects, and restricted project storage. You will lose access to advanced tools, premium sound packs, and cloud storage features if those were part of your paid plan. You can still open the app and use the free features; the app will not delete itself.

How to request a refund for Edjing Mix charges

If you were charged for Edjing Mix and want your money back, your right to a refund depends on when you made the purchase and the reason you are requesting it.

Refunds within 14 days of purchase

Malaysia's Consumer Protection Act 1999 gives you the right to cancel a digital service and claim a refund within 14 days of purchase, provided you have not substantially used the service. If you subscribed to Edjing Mix within the last 14 days and barely used the app, request a refund from your app store. On Apple, go to App Store Settings, select Purchases, find Edjing Mix, and select Report a Problem. On Google Play, go to your Purchase history, select the Edjing Mix charge, and tap Report a problem. Explain that you wish to cancel within the 14-day cooling-off period and request a full refund. Both app stores typically approve these refund requests within 5 to 10 business days.

Refunds after 14 days

After 14 days, your right to a refund becomes weaker but does not disappear entirely. You can still request a refund if you can show that Edjing Mix failed to deliver what was promised, the service was faulty, or the cancellation process was deliberately obscured. If Edjing Mix continued charging you after you attempted to cancel, that is grounds for a refund. Contact your app store support and clearly explain why the charge is unjustified. Document everything: cancellation attempts, screenshots of your subscription status, and any support messages. Tocancel has helped thousands of consumers secure refunds by providing clear, documented evidence of unfair billing practices.

How to file a dispute with your bank

If the app store refuses to refund your charges, contact your bank and request a chargeback or dispute for the Edjing Mix transaction. Explain to your bank that you cancelled the subscription but were charged anyway, or that the cancellation process was not clearly disclosed. Provide copies of your cancellation confirmation email, app store receipts, and any communications with Edjing Mix or the app store. Most banks will reverse the charge on your behalf if they find evidence of unfair billing, though this process usually takes 2 to 4 weeks.

Common mistakes when cancelling Edjing Mix

Many users believe they have cancelled when they have not, and end up charged again weeks later. This frustration is entirely avoidable if you know what to watch for.

Mistake one: cancelling inside the app instead of in the app store

The biggest error users make is deleting the Edjing Mix app or logging out, then assuming their subscription is cancelled. Cancelling within the app does not stop the app store from charging you. Only the app store (Apple or Google) can actually stop the recurring charge. If you cancel inside the app but not in the app store, you will be charged again on your renewal date. Always cancel through the app store settings, not through the app itself.

Mistake two: not confirming the cancellation in writing

After you submit your cancellation, wait for the confirmation email from Apple or Google. If you do not receive this email within 24 hours, log back into your app store account and check the Subscriptions menu. If Edjing Mix still shows as active, repeat the cancellation process. Do not assume silence means success. Keep the confirmation email or screenshot until you have passed the next renewal date without being charged.

Mistake three: forgetting the renewal date

If you cancel but want to check that you are not charged, mark your renewal date on your calendar. If your current subscription renews on the 15th of each month, check your bank statement on the 16th to confirm no charge appeared. If a charge does appear, contact your bank or app store immediately. The longer you wait, the harder it becomes to dispute.

Mistake four: cancelling during the free trial

Some users sign up for a free trial and forget to cancel before the trial period ends. If you activated a free trial, cancellation should happen at least 24 hours before the trial period ends. Check your trial expiry date in your app store subscription settings and cancel well in advance. Tocancel recommends cancelling as soon as you sign up if you know you do not want to keep the paid plan after the trial.

Should you cancel Edjing Mix or keep it?

Before you commit to cancellation, consider whether the service still offers value for your needs.

If you are keeping your subscription, check whether you are on the right plan. If you are paying RM35.90, RM38.90, or RM49.90 per week, switch to the monthly plan at RM17.90 or the annual plan at RM264.90 to save money. If cost is your only concern, do not cancel; adjust your plan instead. Tocancel recommends reviewing your app store subscription settings every three months to ensure you are on the cheapest plan that meets your needs.

Checklist for cancelling Edjing Mix safely

Use this checklist to ensure you cancel correctly and do not get charged by mistake.

• Identify whether you subscribed through Apple App Store or Google Play Store
• Take a screenshot of your current subscription showing the plan name, price, and renewal date
• Download and save any Edjing Mix recordings, mixes, or projects you want to keep
• Open the correct app store (Apple or Google) and navigate to your subscriptions
• Find Edjing Mix and select Cancel Subscription (or Edit and then Cancel)
• Confirm the cancellation when the app store asks
• Wait for the confirmation email from Apple or Google
• Take a screenshot of the cancellation confirmation screen or email
• Mark your renewal date on your calendar
• Check your bank statement on the renewal date to confirm you were not charged
• If charged despite cancelling, immediately contact your app store and request a refund
• If your app store refuses, file a dispute with your bank or contact MDTCA

Contact details and next steps

If you have cancelled Edjing Mix and face an unexpected charge, or if you need to file a complaint, here is where to go.

Edjing Mix support and company details

MWM (the company behind Edjing Mix) is headquartered in Paris, France. The official Edjing Mix website is at edjing.com, and their FAQ page is at edjing.com/en/faq. However, because subscription billing happens through Apple or Google, not directly through Edjing Mix, you should contact your app store first if you have a billing or cancellation issue.

If you believe Edjing Mix misled you about charges or made cancellation deliberately difficult, you can file a complaint directly with MWM through their website contact form. Include your subscription dates, a screenshot of your billing history, and an explanation of the issue. Expect a response within 10 to 15 business days. If MWM does not resolve the matter, escalate to MDTCA.

Escalating complaints to malaysia's consumer authority

If Edjing Mix or your app store refuses to refund an unfair charge, or if you believe your consumer rights have been violated, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can lodge a complaint at mdtca.gov.my or visit a local MDTCA office. Provide your evidence: subscription confirmation emails, cancellation proof, and details of any charges after cancellation. MDTCA has the authority to investigate unfair trading practices and order compensation. This process is free and does not require you to hire a lawyer.

Where tocancel helps you

Tocancel (tocancel.com) is here to help you understand your rights and take confident action. Whether you need to cancel Edjing Mix or any other subscription service, Tocancel provides clear, step-by-step guides tailored to Malaysia's consumer law. Our mission is to empower you with the information and confidence you need to cancel without losing money or facing hidden charges. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and dispute unfair billing. Visit tocancel.com today to cancel your Edjing Mix subscription and explore guides for other services you may want to end. Your consumer rights are real, and Tocancel is here to make sure you exercise them.