Cancel Endel: Step-by-Step Guide

How to cancel Endel in malaysia and stop charges instantly

What Endel is and why you might want to cancel

Endel is a subscription-based sound app that generates personalised soundscapes designed to help you focus, relax, or sleep better. The service operates entirely online through apps on iOS, Android, Mac, and web platforms, with no physical product or local Malaysia office. If you have signed up and now find yourself wanting out, you are not alone - and cancelling is straightforward once you know which billing channel to use.

How Endel works as a subscription service

Endel charges you a recurring monthly or annual fee to access adaptive audio sessions tailored to your activity level, time of day, and personal preferences. The app itself is free to download, but the premium soundscapes and full feature access require a paid subscription. This means you are paying purely for digital access, with no hardware, no physical goods, and no ongoing service beyond the software.

The key detail that trips up many users: Endel subscriptions are billed through whichever channel you used to sign up. If you subscribed via the app on your iPhone, Apple bills you. If you used Google Play on Android, Google charges you. If you signed up directly on Endel's website, Endel handles the billing. Simply deleting the app does not stop your charges - you must cancel through the same channel where your subscription started.

Endel pricing in malaysia (RM currency)

Endel does not publish a dedicated Malaysia pricing page, so prices are converted from USD. Based on current published rates, the monthly plan costs approximately RM47 per month, while the annual plan costs around RM425 per year. These figures are based on a standard USD-to-RM conversion rate of 1 USD to approximately RM4.72, though your exact charge depends on the exchange rate at the time of your transaction and any local payment processing fees.

Your bank or credit card statement will show the charge in MYR if you are paying from a Malaysia-based account. Keep these transaction records as proof of your subscription for your cancellation request and any future dispute with your bank or payment provider.

Your consumer rights when cancelling Endel in malaysia

Malaysian consumer law protects your right to cancel digital subscriptions fairly and without hidden penalties. Understanding these rights puts you in a strong position to cancel Endel confidently and escalate if the company refuses to process your request.

What the consumer protection act 1999 says about subscriptions

The Consumer Protection Act 1999 (CPA 1999) requires that any business offering goods or services - including digital subscriptions like Endel - must be transparent about billing, provide you with clear cancellation terms, and process your cancellation request within a reasonable timeframe. The law also states that any charges must stop once you have given notice to cancel, unless you agreed in writing to a different arrangement.

Your legal position is straightforward: you have the right to cancel your Endel subscription at any time, and Endel must stop charging you from the cancellation date you specify. If Endel continues to charge you after you have cancelled, you can report the company to the Ministry of Domestic Trade and Cost of Living (MDTCCOL), which enforces the Consumer Protection Act 1999 in Malaysia.

Refunds and billing fairness under malaysian law

If you cancel mid-cycle, Endel is not required by law to refund your prepaid subscription for the unused portion unless Endel's own terms explicitly promise a pro-rata refund. However, you can request one, and Tocancel recommends that you do - customer service teams often grant goodwill refunds if you ask politely and provide a reason. If Endel refuses and you believe the refusal is unfair, you can escalate to MDTCCOL.

The important principle: your cancellation date is the date Endel receives your cancellation notice, not the date you first attempted to cancel through the app or website. This means you must obtain written confirmation of your cancellation to protect yourself. Tocancel users have found that saving email confirmations and screenshots of cancellation screens is essential for proving you cancelled on time.

Step-by-step guide to cancelling Endel

Follow these precise steps based on where your billing originates to ensure your subscription ends immediately and no further charges are applied.

Cancel through the Endel web account

If you subscribed directly through Endel's website, this is the cleanest and fastest cancellation route. You will manage your subscription through your Endel account settings, not through an app store.

1. Go to endel.io and sign in with your email and password.
   • If you have forgotten your password, click "Forgot password?" and check your email for the reset link.
2. Click your profile icon or "Account" in the top-right corner.
   • Look for a menu option labelled "Subscription," "Billing," or "Plans."
3. Find the active subscription and select "Cancel subscription" or "Manage subscription."
   • Endel may ask why you are cancelling - you can skip this or provide brief feedback.
4. Confirm the cancellation on the next screen.
   • Read the confirmation message carefully - it will state your final access date.
5. Screenshot or save the confirmation page for your records.
   • Check your email within 5 minutes for a cancellation confirmation email from Endel.
6. Reply to that confirmation email with a message like: "I confirm receipt of this cancellation notice dated [date]. Please confirm no further charges will be applied after [final access date]."
   • This creates a written record and forces Endel to acknowledge your cancellation.

Cancel an apple app store (iPhone/iPad) subscription

If you subscribed through Apple, the cancellation happens in your iPhone or iPad settings, not in the Endel app itself. Apple will process the cancellation immediately, and you will retain access until your current billing period ends.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On Mac, go to System Settings (or System Preferences in older versions).
2. Tap or click your name at the top of the screen.
   • If you see "Subscriptions" directly, skip to step 3.
3. Select Subscriptions (or "iTunes and App Store" first, then "Subscriptions").
   • You will see a list of all your active subscriptions.
4. Find and tap Endel in the list.
   • If Endel does not appear, your subscription may have already ended or been billed through a different channel.
5. Tap Cancel Subscription at the bottom.
   • Apple will show your final access date - write this down.
6. Confirm the cancellation on the next screen.
   • You may see a retention offer or discount code - ignore it unless you truly want to keep the subscription.
7. Take a screenshot showing the cancellation status (it should say "Cancelled" or show "Expires on [date]").
   • Exit Settings and wait for an email from Apple confirming the cancellation.

Cancel a google play (Android) subscription

If you subscribed through the Google Play Store on an Android phone or tablet, your cancellation happens in the Google Play app or website, not inside Endel. Your access will continue until the end of your current billing period.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
   • If you are on the web, sign in with the Google account linked to your Endel subscription.
2. Tap the profile icon in the top-right corner and select Payments and subscriptions.
   • On the web, click your profile and go to "Payments and subscriptions."
3. Tap or click Subscriptions.
   • You will see a list of all active subscriptions tied to that Google account.
4. Select Endel from the list.
   • If Endel does not appear, check that you are using the correct Google account.
5. Tap or click Cancel subscription.
   • Google will confirm your final billing date - note this in writing.
6. Follow any on-screen prompts to complete the cancellation.
   • You may be offered a discount or free trial extension - decline these unless you want to stay subscribed.
7. Screenshot the cancellation confirmation page.
   • Check your email for a cancellation confirmation from Google Play within a few hours.

What happens after you cancel Endel

Once you have cancelled, Endel will stop charging you on your next billing date - but you retain full access to the app and all premium features until the end of your current billing period. Understanding this timeline prevents confusion and ensures you know exactly when to expect your access to end.

Your access period after cancellation

Endel does not cut off your access immediately when you cancel. Instead, you continue to enjoy the full premium service for the remainder of your paid period. For example, if you cancel on 15 January and your next billing date is 1 February, you can use Endel freely until 1 February at 23:59 - then your account reverts to the free tier (if available) or stops working entirely.

This is not a bug or a trick; it is how most subscription services work. You have already paid for access through the end of your billing period, and the law entitles you to use what you paid for. After your final access date passes, you will no longer see the premium features or audio sessions, and Endel will not charge you again.

Checking your cancellation status

To confirm your cancellation went through, return to the cancellation page on your billing channel and verify the status shows "Cancelled" or "Expires on [date]." If the status still shows "Active" or "Renews on [date]," your cancellation did not process - try again or contact Endel support immediately.

Keep your cancellation confirmation email and screenshots of the cancellation screen for at least 6 months. If Endel charges you again after your final access date, you will need this proof to dispute the charge with your bank and report Endel to MDTCCOL. Tocancel strongly recommends storing these documents in a folder on your phone or computer labelled "Subscriptions" so you can access them quickly if needed.

Refunds and pro-rata billing after cancellation

If you cancel mid-cycle, you may be entitled to a refund or credit for the unused portion of your subscription - but the outcome depends on Endel's terms and your payment method.

When Endel will refund unused time

Endel's standard policy does not promise pro-rata refunds for cancellations mid-cycle. However, you can request one by contacting Endel support, and many users report success, especially if they cancel within 14 days of their original purchase or cite a technical issue. Tocancel has found that polite, written requests to support often yield goodwill refunds that the company's automated cancellation system does not offer.

If Endel refuses your refund request in writing, you have two options: accept the loss (if the amount is small) or dispute the charge through your bank or credit card company. Malaysian banks are required by Bank Negara Malaysia (BNM) regulations to investigate billing disputes within 30 days, and if you can show a written refund denial from Endel, the bank is more likely to rule in your favour and reverse the charge.

Disputing charges through your bank

If Endel continues to charge you after your cancellation date, or if you paid in advance and cannot receive a refund, contact your bank or credit card issuer immediately. You can request a chargeback or billing dispute through your bank's online portal or by calling the customer service number on the back of your card.

Provide your bank with: (1) screenshots of the cancellation confirmation, (2) the cancellation email from Endel or the app store, (3) your bank statements showing the charges, and (4) any written communication with Endel regarding your refund request. Your bank will contact Endel and ask for proof that you authorised the charge - if Endel cannot provide clear evidence, the bank will reverse the charge in your favour. This process typically takes 7 to 14 business days.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, especially if you are worried about being charged again - but most problems are easy to prevent if you know what to watch out for. Here are the traps Tocancel users have reported most often.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. Removing the Endel app from your phone does absolutely nothing to stop your subscription or charges. The billing relationship lives in your Apple, Google, or Endel account - not in the app file itself. Even if you uninstall and reinstall Endel, your subscription will still be active and you will still be charged on your next billing date. Always cancel the subscription through your account settings before you delete the app.

Cancelling through the wrong channel

If you subscribed via Apple but try to cancel through Google Play, your cancellation will have no effect because Google does not control your billing. Similarly, if you subscribed directly with Endel but look for a cancellation button inside the app, you will not find one - direct subscriptions are managed on the Endel website only. Before you cancel, confirm exactly where you subscribed, then cancel through that same channel.

Not saving proof of your cancellation

If Endel charges you after you cancel and you have no screenshot or email confirmation of the cancellation, you will have a much harder time proving to your bank that you actually cancelled. Always take a screenshot of the cancellation confirmation screen and save the confirmation email Endel or the app store sends you. This takes 30 seconds and can save you hours of dispute work later.

Cancelling too close to your billing date

If you cancel on 31 January and your next billing date is 1 February, your bank may have already processed the charge before your cancellation reaches Endel's system. To be safe, cancel at least 2 to 3 days before your renewal date. If you are unsure of your renewal date, go to your subscription settings and check the exact date and time listed - most subscriptions renew at 23:59 (11:59 PM) on the billing date listed.

Pricing and comparison table

Here is a quick reference for Endel's cost in Malaysia and how long each plan runs.

The annual plan offers the best value if you are certain you will use Endel for a full year. If you are unsure, start with the monthly plan and switch to annual later. You can also pause your subscription for up to 30 days on some plans - contact Endel support to ask if this applies to your account.

Contact information for Endel in malaysia

Endel does not have a dedicated Malaysia support office or phone line. All inquiries must go through the following channels:

How to reach Endel support

Email: [email protected]

Postal address for contractual matters (Germany headquarters): Endel Sound GmbH, Mitte, Berlin, Germany

Online help centre: endel.zendesk.com/hc/en-us (English support articles and cancellation instructions)

There is no live chat, phone support, or Malaysia-specific office. If you email Endel, expect a response within 2 to 5 business days. If you need immediate help with a charge, contact your bank or payment provider first - they can freeze the charge while Endel responds to your inquiry.

Escalation to the ministry of domestic trade and cost of living (MDTCCOL)

If Endel does not respond to your cancellation or refund request within 14 days, or if the company refuses to honour your cancellation, you can report them to MDTCCOL, which enforces the Consumer Protection Act 1999 in Malaysia. You can file a complaint at any MDTCCOL office or through their online portal at mdtcc.gov.my.

To file a complaint, provide: (1) your name and contact details, (2) your Endel account email, (3) screenshots and emails showing your cancellation request and Endel's response, and (4) a description of what went wrong. MDTCCOL will contact Endel on your behalf and pressure them to resolve the issue. This process is free and protects your consumer rights under Malaysian law.

Preventing future subscription issues

Once you have cancelled Endel, use these tips to avoid unwanted subscriptions in the future.

Set billing alerts on your bank account

Most Malaysian banks allow you to set SMS or email alerts for transactions above a certain amount or from specific merchants. Set a RM10 alert for any charge from Endel, Apple, or Google Play - this way, if a rogue charge appears after cancellation, you will know within minutes and can dispute it immediately.

Review active subscriptions monthly

Once a month, review your app store subscriptions (Apple and Google) and any direct subscriptions through company websites. Delete any subscriptions you no longer want. This catches billing errors, fraudulent charges, and accidental renewals before they pile up. Tocancel recommends doing this review on the first day of every month so it becomes a routine.

Use a dedicated credit card for subscriptions

If you manage many subscriptions, consider using a separate credit card that you monitor closely. This makes it easier to spot subscription charges and to freeze that card temporarily if a company is unresponsive to cancellation requests. Your main card stays protected for everyday purchases.

Summary and next steps

Cancelling Endel in Malaysia is quick and straightforward once you know which channel to use. Whether you subscribed through Apple, Google Play, or directly with Endel, you have the legal right to cancel at any time under the Consumer Protection Act 1999, and you must receive a written confirmation that your charges will stop. Take screenshots, save emails, and keep records for at least 6 months - this is your insurance against incorrect charges and disputes.

If Endel refuses to process your cancellation or continues to bill you after you have cancelled, you can escalate to MDTCCOL or dispute the charge through your bank. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds - and our guides are designed to give you the confidence and clarity to do this yourself, without stress or delay.

Use the step-by-step instructions above to cancel today, verify your cancellation within 24 hours, and then contact Tocancel if you encounter any problems. Your right to cancel is protected by law, and you are in control.