Cancel Voloco: The Right Way

How to cancel Voloco and stop recurring charges in malaysia

What Voloco is and why you might want to cancel

Voloco is a mobile vocal recording and effects app that lets you record, pitch-correct, and share music directly from your phone. The app is operated by Resonant Cavity Inc., a US-based company with no official office or support centre in Malaysia. This matters because when you need help or want to cancel, you will be working with an overseas support team on their terms and timescales.

The app works on a freemium model: the free version gives you basic recording and simple effects, while paid plans unlock premium effect packs, WAV export, up to eight vocal layers per project, and collaboration tools. Many Malaysian users subscribe through the Apple App Store or Google Play Store without realising the renewal cycle or how difficult cancellation can become if you use the wrong cancellation method.

Who uses Voloco and what they pay for

Voloco appeals to casual music creators, content makers, and singers who want quick vocal effects without learning complex software. However, the subscription pricing in Malaysia varies across platforms, and users often find they subscribed for features they rarely use.

A typical paid subscription in Malaysia costs between RM20.90 and RM34.90 per month, or between RM95 and RM129.90 per year, depending on which app store or website you use and when you subscribed. Over 12 months, even the lowest monthly plan adds up to RM250 or more. If you are only using one or two effects, that cost may not justify keeping the subscription active.

How Voloco subscriptions renew automatically

Voloco subscriptions renew automatically at the end of each billing period unless you cancel beforehand. This is where the trap lies: the app does not send a clear renewal warning, and many users only notice the charge after it appears on their bank statement or credit card bill.

The company's terms state that yearly Premium subscriptions include a 7-day free trial, but monthly subscriptions do not. Once your trial ends or your first payment goes through, automatic renewal begins. Your responsibility is to cancel before the next billing date, or the payment will go through without further warning.

Your consumer rights under malaysian law

As a consumer in Malaysia, you have clear legal protection when dealing with Voloco subscriptions. The Consumer Protection Act 1999 (the main consumer law in Malaysia) and the Malaysian Communications and Multimedia Content Code (if applicable to digital services) protect your right to fair billing, transparent charges, and the ability to cancel without penalty.

Your legal position: you have the right to cancel any subscription at any time before the next billing date, and you should not be charged for a renewal period you did not authorise. If Voloco or its payment processor (Apple, Google, or a credit card company) charges you after you have cancelled, you can dispute the charge and demand a refund.

Key rights you can rely on

The Consumer Protection Act 1999 requires that subscription terms be made clear and fair before you pay. This means Voloco must tell you the exact renewal date, the amount in Malaysian Ringgit, and how to cancel. If the cancellation process is deliberately hidden or if you are charged without clear consent, that breaches consumer law.

If Voloco refuses to refund an unwanted charge, you can escalate to the Malaysian Ministry of Domestic Trade and Cost of Living (KPDN), which enforces consumer protection. You can also dispute the charge directly with your bank or your app store (Apple or Google), and both will often reverse the payment if you file a dispute within 60 days.

What tocancel recommends before you cancel

Tocancel advises all users to check which platform they subscribed through before taking any action. This single step will determine your cancellation route and how quickly you get a refund. If you subscribed via Apple App Store, you cancel through Apple Account Settings, not through Voloco itself. If you used Google Play, you cancel there. If you subscribed directly on the Voloco Producer website, you use the web account dashboard.

Understanding your rights also means understanding your cancellation options, and Tocancel has helped thousands of consumers avoid unnecessary charges by choosing the right cancellation method first time.

How to cancel Voloco on apple app store (iOS)

If you subscribed to Voloco through the Apple App Store on your iPhone or iPad, you must cancel through Apple's Account Settings, not inside the Voloco app. Cancelling inside the app alone will not stop the renewal.

Step-by-step cancellation on apple

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
   • Tap your name and Apple ID at the top of the Settings menu.
2. Tap Subscriptions (this is usually under "Media & Purchases" or directly visible in the main Apple ID menu).
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find Voloco in the list and tap it.
   • The subscription page will show your plan name, renewal date, and next billing amount in MYR.
4. Tap Cancel Subscription (or Edit Subscription, then Cancel).
   • Apple may offer you a discount to keep the subscription; you can ignore this and proceed with cancellation.
   • The button text may say "Confirm Cancellation" or "Cancel Subscription" - tap it again to confirm.
5. Confirm that the cancellation is complete.
   • Apple will send a confirmation email to your Apple ID email address within minutes.
   • Check your inbox (including spam/promotions folders) for the cancellation confirmation.
6. Verify the cancellation status in Settings by returning to Subscriptions and checking that Voloco no longer appears, or shows as "Cancelled" with an expiry date.
   • You can still use Voloco with your remaining time if you have a current billing period; access ends when the billing period expires, not immediately.

Timeline and what happens after you cancel on apple

Your Voloco subscription will remain active until the end of your current billing period. If you subscribed on the 15th of the month, you will have access until the 15th of next month (or the same date next year if you are on a yearly plan). After that date, your access stops and no further charge will occur.

Apple processes the cancellation immediately, but the refund (if you are due one) depends on whether you are within the return window. If you cancelled within 14 days of your first payment, you may be eligible for a refund of the first period. If you cancelled after 14 days, Apple will not refund the current or past payments, only prevent future charges. You can request a refund by contacting Apple Support directly, and Tocancel recommends you do this within 30 days of the charge if you believe it was made in error.

How to cancel Voloco on google play (Android)

If you subscribed to Voloco through Google Play on your Android phone or tablet, you must cancel through your Google Account, not inside the Voloco app. The process is similar to Apple but takes place in the Google Play Store app or on the web.

Step-by-step cancellation on google play

1. Open the Google Play Store app on your Android device.
   • Look for the coloured "Play Store" icon in your app drawer.
2. Tap your profile icon in the top-right corner of the screen.
   • It is usually a circular icon with your photo or initials.
3. Tap Manage subscriptions (or Payments and subscriptions, then Subscriptions).
   • Google will show you all active subscriptions linked to your Google Account.
4. Tap Voloco from the list.
   • The page will display your plan name, renewal date, and next charge amount in MYR.
5. Tap Cancel subscription (at the bottom of the subscription details page).
   • Google may ask you why you are cancelling; you can skip this feedback or provide a reason.
6. Confirm the cancellation when Google asks you to confirm.
   • Google will send a confirmation email to your Google Account email address.

What to expect after cancelling on google play

Like Apple, Google Play will not charge you again after cancellation, but your access continues until your current billing period ends. If you are in the middle of a monthly cycle, you will have Voloco access until that month ends. No partial refunds are available for unused time unless you cancelled within 48 hours of your initial subscription purchase.

Google processes cancellations quickly, and you should receive a confirmation email within hours. Check this email to confirm the exact cancellation date and your remaining access period. If you do not receive a confirmation, return to Manage subscriptions and verify that Voloco shows as "Cancelled" rather than "Active".

How to cancel Voloco through the website

If you subscribed directly on the Voloco Producer website (rather than through an app store), you cancel through your online account dashboard. This method is often clearer because you are dealing directly with Voloco's own system.

Website cancellation steps

1. Visit the Voloco Producer website in your web browser.
   • Go to the account login page or home page.
2. Sign in with your email and password.
   • If you forget your password, use the "Forgot password" link to reset it before cancelling.
3. Navigate to your Orders or Subscriptions tab (usually in your account dashboard or settings menu).
   • Look for a section labelled "Orders", "Billing", or "Subscription Management".
4. Click on your active Voloco subscription or the order number for your current plan.
   • The page will display your plan name, renewal date, and billing amount in MYR.
5. Look for a toggle, switch, or button labeled "Auto-Renew", "Enable Auto-Renewal", or "Cancel Subscription".
   • Click or toggle this to turn off automatic renewal.
   • The system may ask you to confirm; click the confirmation button.
6. Save your changes and check for a confirmation message on screen or in your email.
   • Voloco should send you a cancellation confirmation email within 24 hours.
   • This email will state your final access date and confirm that no further charges will occur.

What happens after website cancellation

Once you cancel on the Voloco Producer website, your access will remain active until your current billing period expires. For example, if you are charged on the 10th of each month and you cancel on the 20th, you will keep access until the 10th of next month. After that date, your account will be downgraded to the free version, and you will lose access to premium features.

Refunds are not automatic for website cancellations unless you cancelled within 7 days of your first charge (if applicable to your region). If you believe you are entitled to a refund, contact Voloco support directly via the help centre on their website or through the app, and include your order number and cancellation date. Tocancel advises you to keep copies of all emails and cancellation confirmations in case you need to dispute a charge later.

Pricing table for Voloco in malaysia

Before you cancel, confirm exactly which plan you are on and how much you are being charged. The table below shows typical Voloco subscription prices in Malaysia as of your research date.

Prices vary depending on which app store you use (Apple, Google, or Voloco website) and when you subscribed. Always check your receipt or subscription confirmation page to see your exact price in MYR before cancelling, so you know whether you are overpaying compared to the table above.

Common mistakes that delay cancellation

Many Voloco users cancel inside the app itself, thinking this will stop the subscription. It does not. The app is just a user interface; the subscription is managed by Apple, Google, or Voloco's own billing system, and you must cancel where you subscribed.

Mistake 1: cancelling inside the Voloco app

If you open Voloco and look for a "Cancel Subscription" button inside the app settings, you will not find one. This is intentional on the company's part: Voloco does not control the subscription, the payment processor does. Cancelling anywhere inside the app will waste your time and leave your subscription active.

Always cancel through the payment processor: Apple Account Settings, Google Play Manage Subscriptions, or the Voloco Producer website account dashboard. These are the only three places where a cancellation will actually work.

Mistake 2: forgetting which payment method you used

If you cannot remember whether you subscribed through Apple, Google, or the website, you will struggle to find and cancel your subscription. Check your bank or credit card statement and look for the merchant name on the charge: "Apple", "Google Play", or "Voloco" / "Resonant Cavity". This tells you exactly where to cancel.

Alternatively, open Voloco and look at the app store where it is installed (Apple App Store or Google Play Store). Tap into the app's store page and look for a Subscription or In-App Purchases section; this will show you where your current subscription is active.

Mistake 3: cancelling but forgetting to confirm

Both Apple and Google Ask you to confirm cancellations before they take effect. If you tap Cancel Subscription but do not tap the final "Confirm" button, your subscription remains active. Always wait for a confirmation screen or email before assuming your cancellation is complete.

Mistake 4: not keeping cancellation proof

If Voloco or your app store charges you again after cancellation, you will need proof that you cancelled. Screenshot the cancellation confirmation page, save the confirmation email, and note the date and time of your cancellation. This evidence is essential if you need to dispute a charge with your bank or escalate to KPDN (the Malaysian Ministry of Domestic Trade and Cost of Living).

Refund eligibility and how to request a refund

Refund rules vary depending on which platform you subscribed through and how recently you paid.

Apple app store refunds

Apple will automatically refund your first subscription payment if you cancel within 14 days of the charge date. After 14 days, Apple does not refund active subscription periods, but you can still request an exception by contacting Apple Support. You must request the refund within 60 days of the charge date, and you will need your order number (from your receipt email) and the date of the charge.

Google play refunds

Google Play refunds subscriptions within 48 hours of the first charge if you cancel before that window closes. After 48 hours, Google does not refund subscription payments automatically. You can request a refund by contacting Google Play Support with your order number, but Google rarely grants refunds for subscription periods after the first one.

Voloco website refunds

Refunds on the Voloco Producer website depend on the company's refund policy, which should be stated in their terms of service. Contact Voloco support directly via the help centre and request a refund, including your order number and the reason for the request. Voloco is not legally obligated to refund you once a billing period has started, but you can try to negotiate or dispute the charge through your bank if the company refuses.

Disputing a charge with your bank

If Voloco or its payment processor charges you after you have cancelled, you can dispute the charge with your bank or credit card company. File a dispute within 60 days of the charge, provide evidence of your cancellation (screenshot, email), and state that you did not authorise the charge. Your bank will investigate and either reverse the charge or side with the merchant; most banks side with the consumer if cancellation proof is clear.

After you cancel: what happens to your data and access

Cancelling Voloco does not immediately delete your account or projects. Your files and account remain in your Voloco profile until your current billing period ends or until you manually delete your account.

How to save your work before cancelling

Before your access expires, export and save any recordings, presets, or projects you want to keep. Voloco allows you to download WAV files (if you are on a paid plan) or MP3 files from the export menu inside the app. Do this at least one week before your final access date, in case you need to troubleshoot export issues.

Downgrading to the free version

Once your paid subscription ends, Voloco will automatically downgrade your account to the free version. The free version still offers basic recording and simple effects, but you will lose access to premium features like custom presets, WAV export, and the eight-layer vocal stacking. Your projects will remain in your account, but you may not be able to edit them if they use premium features you no longer have access to.

Deleting your account

If you want to remove your Voloco account completely (not just cancel the subscription), contact Voloco support via the help centre on the app or website. Provide your email address and request account deletion. Voloco will need to process this request manually, and the company should confirm deletion within 7 to 14 days. After deletion, all your projects, presets, and data will be permanently removed.

Why tocancel helps you cancel faster

Cancelling Voloco should take five minutes, but many users end up spending hours trying to find the right place to cancel or disputing unwanted charges afterwards. Tocancel exists to cut through this confusion. Our guides walk you through each cancellation method step by step, so you choose the right one first time and actually complete the cancellation before your next billing date.

Tocancel also helps you understand your consumer rights and what to do if Voloco or its payment processors refuse to refund you. Whether you are dealing with Apple, Google, a credit card company, or the company itself, knowing your rights-and where to escalate-puts you in control of the situation.

Hundreds of thousands of Malaysian consumers have used Tocancel to cancel unwanted subscriptions, dispute charges, and recover refunds. We are independent, free to use, and focused entirely on empowering you to make decisions about your money and your data. If Voloco is no longer worth the cost, Tocancel has helped thousands of consumers cancel without stress or delay.

Contact and legal address

Voloco is operated by Resonant Cavity Inc., a company based in the United States. There is no registered office or support centre for Voloco in Malaysia.

For support or complaints, contact Voloco via the help centre on the Voloco Producer website or through the in-app support option. Emails to support may take 5 to 10 business days to be answered, depending on volume.

If Voloco or its payment processor refuses to refund you or does not respond to your complaint, escalate to the Malaysian Ministry of Domestic Trade and Cost of Living (KPDN) Consumer Protection Division or file a dispute with your bank or app store. Both have faster resolution timescales and will investigate on your behalf.

Tocancel remains your independent guide to cancelling subscriptions and claiming refunds under Malaysian consumer law. We are here to help you understand your rights and take action confidently.