Cancel Car And Driver: Step-by-Step Guide

How to cancel Car And Driver magazine in malaysia and stop unwanted charges

What you are actually paying for with Car And Driver

Car And Driver is an automotive magazine that sells recurring subscriptions, not one-time purchases. You receive six printed issues per year plus digital access to current and archived content. The subscription renews automatically each year unless you actively cancel it, which is why many Malaysian subscribers end up surprised by unexpected charges on their card statements.

The subscription model and what you bought

When you signed up for Car And Driver, you agreed to an auto-renewing annual plan priced at approximately RM71 (USD 14.99) per year. This is a continuous service that will charge your payment method automatically on the same date each year unless you submit a cancellation request before that renewal date arrives. Therefore, understanding your renewal date is the first step toward controlling your costs.

The subscription includes six printed issues delivered to your Malaysian address and immediate access to digital editions. After you cancel, you retain access to the magazine until the end of your current billing period. This means cancelling today does not cut off your content immediately, but it does prevent the next renewal charge from processing.

Why malaysian subscribers face extra friction

Car And Driver does not maintain a dedicated Malaysian customer service office or support team based locally. All cancellation requests must go through U.S.-based contacts, which introduces time-zone delays and reliance on overseas customer service channels. The primary contact methods are email at [email protected] and a U.S. phone number (1-800-289-9464), with no live chat option available.

This geographic distance means your cancellation email may take 24 to 48 hours to receive a response, and you cannot rely on same-day confirmation. As a result, you should submit your cancellation request well in advance of your renewal date to ensure the request processes before the charge occurs.

Pricing, billing cycle, and what to expect on your statement

Understanding your billing charges helps you spot renewal dates and confirm successful cancellations.

Annual pricing and billing schedule

The standard annual subscription costs RM71 (USD 14.99), charged once per year on your renewal date. Your renewal date matches the original purchase date, or the date you most recently paid for a subscription extension. Most Malaysian subscribers are billed in MYR through local payment processors, though some may see charges displayed in USD depending on where they purchased the subscription.

If you bought your subscription through a third-party retailer like Barnes and Noble, your billing may be managed by that retailer rather than Car And Driver directly, which complicates the cancellation process. This is a key detail to verify before you attempt cancellation, because you may need to cancel through the retailer's website instead of contacting Car And Driver customer service.

Hidden costs and foreign exchange charges

Some Malaysian credit cards and debit cards apply foreign exchange fees when you are charged in USD. If your original purchase was made through a U.S.-based seller, your charges may still appear in USD on your bank statement, and your card issuer will convert to MYR at their exchange rate plus any applicable markup.

To avoid surprise charges, check your bank statement carefully and note whether charges appear in RM or USD. If you see USD charges, contact your bank to confirm the exact conversion rate applied, as this affects the true cost of your subscription.

Why you should cancel and when it makes sense

Cancelling Car And Driver is appropriate if you no longer read the magazine, prefer digital-only automotive content, or want to reduce recurring expenses.

Reasons malaysian readers choose to cancel

Many subscribers cancel because they realise they do not read the printed issues, preferring to access automotive news through free websites or YouTube channels. Others find the content focuses too heavily on American car markets and pricing, making it less relevant for Malaysian drivers. Shipping delays for printed magazines to Malaysia can also frustrate subscribers who expect timely delivery.

If you signed up during a promotional offer and the price has since increased at renewal, you have every right to cancel and find a more affordable alternative. Staying subscribed out of habit, when you derive no regular value from the service, is a waste of money that Tocancel exists to help you stop.

Reasons you might keep the subscription

Retain your subscription if you actively read the magazine's in-depth car reviews, comprehensive buyer guides, or industry analysis. Car And Driver publishes original automotive journalism and testing data that you cannot easily find elsewhere. If you regularly reference the digital archive for research or comparison, the RM71 annual cost may provide genuine value.

Consider whether free alternatives like YouTube automotive channels, manufacturer websites, or local Malaysian car forums provide equivalent content. If they do, cancellation frees up money for services you actually use regularly.

How to cancel Car And Driver step by step

Cancelling your subscription requires you to contact Car And Driver customer service directly, as no self-service cancellation portal exists on their website.

Check where you bought your subscription first

Before contacting Car And Driver, confirm whether you purchased directly from caranddriver.com or through a third-party retailer. Check your original purchase confirmation email, which will show the seller's name. If you bought through Apple App Store, Google Play, Amazon, or Barnes and Noble, you must cancel through that platform, not by emailing Car And Driver.

This is one of the most common cancellation mistakes: contacting the wrong company. If you bought through a retailer, that retailer controls your subscription, and Car And Driver customer service cannot cancel it on your behalf. Verify your purchase source before wasting time writing emails.

Method 1: cancel a direct purchase via email

If you purchased directly from Car And Driver's website, send an email to [email protected] with the following information:

1. Include your full name and the email address linked to your subscription account
   • Example: "My subscription email is [email protected]"
2. State your subscription address in Malaysia exactly as it appears on your magazine mailing label
   • This confirms you are the account holder
3. Include your customer account number, if you have it
   • Found on your magazine cover or billing confirmation email
4. Write a clear cancellation request: "Please cancel my Car And Driver subscription effective immediately" or "Please cancel before my next renewal on [date]"
   • Specifying the date prevents miscommunication
5. Request written confirmation of cancellation to your email address
   • A confirmation email is your proof of cancellation
6. Wait 2 to 3 business days for a response
   • Car And Driver is US-based, so responses may be delayed if you email outside US business hours

Method 2: cancel via phone (US number)

Call the U.S. customer service line at 1-800-289-9464. This number operates during US business hours (likely 8am to 5pm Central Time). Malaysian callers should expect international long-distance charges on their phone bill. Have your subscription details ready before calling:

1. Gather your account email address and customer number
2. Call 1-800-289-9464 and wait for a customer service representative
   • Expect a wait, as this line handles high call volume
3. Clearly state: "I want to cancel my Car And Driver subscription"
4. Provide your subscription email and Malaysian address when requested
5. Ask the representative to confirm the cancellation date in writing via email
6. Note the representative's name and the time you called
   • This creates a record in case of billing disputes

Method 3: cancel a subscription bought through a retailer

If you purchased via a third-party platform, follow that platform's cancellation process:

1. Apple App Store: Go to Settings, tap your Apple ID, select Subscriptions, find Car And Driver, and tap Cancel Subscription
2. Google Play Store: Open Google Play, go to Manage Subscriptions, select Car And Driver, and choose Cancel Subscription
3. Amazon Prime Video Channels: Log into your Amazon account, go to Manage Channels, find Car And Driver, and click Cancel Channel
4. Barnes and Noble: Log into your account at barnesandnoble.com, navigate to Subscriptions, and select Cancel for Car And Driver

Each platform processes cancellations within 24 to 48 hours. Screenshot your cancellation confirmation for your records, as this proves you cancelled on time if a charge later appears on your billing statement.

Your consumer rights and protections in malaysia

Malaysian law gives you clear rights when dealing with subscription services like Car And Driver.

Your legal position under malaysian consumer law

The Consumer Protection Act 1999 (Malaysia) requires that subscription services clearly disclose their auto-renewal terms, renewal dates, and cancellation methods before you purchase. If Car And Driver fails to make these terms obvious, the company has violated your consumer rights. Additionally, the Act prohibits unfair contract terms and requires businesses to provide fair and transparent cancellation processes.

In practice, this means Car And Driver must make it reasonably easy for you to cancel, inform you before charging a renewal, and not hide cancellation methods behind multiple contact barriers. If the company makes cancellation deliberately difficult or unclear, you have grounds to escalate a complaint.

What to do if Car And Driver refuses to refund or confirm cancellation

If you submit a cancellation request and Car And Driver later charges your card, you have the right to demand a refund. If the company refuses or ignores your cancellation email, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), which enforces consumer protection in Malaysia.

File a complaint with KPDNKK if:

• You cancelled before your renewal date but Car And Driver still charged you
• You received no cancellation confirmation after multiple contact attempts
• The company charged you without obtaining your clear consent to auto-renew
• You were not informed of the cancellation method before purchase

KPDNKK can order the company to refund unauthorised charges and impose penalties for repeated violations. This is a free, government-backed process designed specifically to protect consumers like you.

Your right to a refund after cancellation

Car And Driver does not offer refunds for unused subscription time after cancellation. This means if your renewal just processed and you cancel immediately, you will not receive a partial refund for the remaining 11 months of your subscription. However, you retain full access to the magazine until the end of the billing period, so you can continue reading.

If you cancelled before your renewal date and the company charged you anyway, you have the right to request a full refund of that unauthorised charge. Contact your bank immediately to dispute the charge and request a chargeback if Car And Driver does not refund it within 7 days of your complaint.

What happens after you cancel

Understanding the post-cancellation timeline prevents confusion and helps you confirm your cancellation succeeded.

Immediate changes after cancellation

Your subscription status changes to cancelled immediately after you submit the cancellation request or press Cancel in your retailer app. However, you retain full access to your subscription benefits until the end of your current billing cycle. This means you can continue reading digital issues, accessing the archive, and receiving printed magazines until your renewal date would have occurred.

The cancellation does not trigger a refund or pro-rated return of subscription fees. Once your current billing period ends, your access to digital content stops, and printed magazines are no longer delivered to your Malaysian address. Plan to download or save any articles you want to keep before that date arrives.

Email confirmations and proof of cancellation

Car And Driver should send you a cancellation confirmation email within 2 to 3 business days of your cancellation request. Save this email to your inbox permanently, as it is your proof of cancellation. If your card is charged after you receive this confirmation, you have documented evidence that you cancelled on time.

If you do not receive a confirmation email within 4 business days, send a follow-up email to [email protected] asking for confirmation status. Reference your original cancellation email date and request written proof of cancellation.

Checking your account to confirm cancellation

Log into your Car And Driver account (if you have direct access) and check your subscription status. It should display "Cancelled" or show a cancellation date. If it still shows "Active," your cancellation may not have processed, and you should contact customer service again immediately.

For subscriptions through third-party retailers, open your account on that platform and verify the subscription no longer appears in your Subscriptions or Manage Purchases section. If you still see an active subscription, cancel it again using the platform's interface.

Common mistakes when cancelling and how to avoid them

Many Malaysian subscribers inadvertently extend their cancellation period or fail to cancel completely because they take the wrong steps.

Mistake 1: cancelling in the wrong place

The single most common error is contacting Car And Driver when you actually purchased through a retailer. If you bought via Apple App Store, Google Play, or Amazon, emailing [email protected] achieves nothing because that team does not control retail subscriptions. You must cancel through the platform where you bought it.

Before cancelling, spend two minutes confirming your purchase source. Check your original receipt or bank statement to see whether the charge came from caranddriver.com, Apple, Google, Amazon, or another seller. Cancelling in the right place saves you days of wasted time.

Mistake 2: not noting your renewal date

If you cancel too late, after your renewal has already processed, you are stuck paying for another year. Your renewal date is the same date every year unless you make changes to your account. Find it on your latest billing statement or subscription confirmation email and mark it on your calendar now.

Cancel at least 7 days before your renewal date to ensure the request processes in time. Do not wait until the renewal date itself, as processing delays may result in a charge even though you submitted a cancellation request.

Mistake 3: assuming cancellation confirmation means no further charges

You receive a cancellation confirmation email, but a charge still appears on your bank statement weeks later. This can happen if the cancellation email was delayed or if your bank processed a pending charge before the cancellation took effect. Check your statement carefully after cancellation confirmation.

If you see a charge after confirming cancellation, contact your bank immediately and request a chargeback. Then send a second email to [email protected] with your cancellation confirmation email attached, reporting the unauthorised charge.

Mistake 4: ignoring currency and card fees

Your statement shows a charge in USD when you expected MYR, or the amount is higher than RM71 because your bank added a foreign exchange fee. This is legitimate but frustrating. Before complaining, confirm with your bank whether the charge includes their fees.

If Car And Driver is billing you in USD and this creates unexpected costs, note this when you request cancellation. You can also ask your bank if they offer a "pay in local currency" option to avoid markup fees on future charges.

Checklist before and after cancelling Car And Driver

Use this checklist to ensure you cancel successfully and avoid common pitfalls.

Reviews and what other malaysian subscribers say

Tocancel has gathered feedback from Malaysian Car And Driver subscribers about their cancellation experience.

Common frustrations reported

Most complaints centre on the lack of a self-service cancellation option and the delay in receiving confirmation emails from U.S. customer service. Several subscribers reported being charged after they believed they had cancelled, because the cancellation email response took longer than expected.

Others noted that the magazine's focus on American automotive markets and pricing makes it less useful for Malaysian drivers researching local vehicles. Print delivery to Malaysia sometimes takes 4 to 6 weeks, which delays receipt and diminishes the value of time-sensitive car reviews.

Positive aspects mentioned

Subscribers who read regularly praise the quality of Car And Driver's in-depth reviews and technical analysis. The digital archive access is valued by those who reference past articles for research. Some appreciate the global perspective on automotive trends, even if the U.S. market focus is not ideal for Malaysia.

The annual subscription price of RM71 is seen as fair value by active readers, though many subscribers cancel because they underestimate how often they will actually read the magazine.

Cancellation address and contact details for Car And Driver

Use these official contact methods to cancel your subscription.

Email contact (primary method)

Email address: [email protected]

Send your cancellation request to this address with your subscription email and Malaysian address. Allow 2 to 3 business days for a response. Include the date you want your subscription cancelled (ideally before your next renewal date) and request written confirmation.

Phone contact (if you prefer to call)

Phone number: 1-800-289-9464 (U.S. toll-free)

This is a U.S. customer service line. Malaysian callers will incur international long-distance charges. Call during U.S. business hours (approximately 8am to 5pm Central Time) for the fastest response. Have your subscription details ready.

Mailing address (if you require written correspondence)

Car And Driver is published by Hearst Magazines. If you want to send a written cancellation notice, the business office is:

Car And Driver
P.O. Box 6000
Harlan, Iowa 51593
USA

Sending mail to the U.S. from Malaysia takes 2 to 3 weeks, so this method is slowest. Email or phone are far more reliable for timely cancellation.

Third-party retailer contacts

If you purchased through a retailer, cancel through their platform directly. Retailer support contacts are:

• Apple App Store: Support through Settings app or appleid.apple.com
• Google Play Store: Support through Google Play app or play.google.com
• Amazon: Your Account, Manage Subscriptions section
• Barnes and Noble: Contact support at barnesandnoble.com/account

Summary: take control of your subscription now with tocancel

Cancelling Car And Driver is straightforward once you understand the process and your consumer rights under Malaysian law. You have the right to cancel at any time, and Car And Driver is required by the Consumer Protection Act 1999 to make cancellation reasonably easy.

Your action steps are clear: confirm where you purchased the subscription, note your renewal date, submit a cancellation request to the correct contact, and save your confirmation email. After cancellation, monitor your bank statement for 7 days to ensure no unauthorised charge appears.

If you encounter obstacles, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), which has the authority to order refunds and penalise companies that violate consumer protection law. You are not powerless; you have legal rights and government backing.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and take control of their recurring expenses. Whether you are cancelling Car And Driver to save money, switch to a digital-only service, or simply because you no longer read the magazine, Tocancel provides the guidance and confidence you need. Visit Tocancel at tocancel.com to find cancellation guides for hundreds of other services, and empower yourself to manage your subscriptions on your terms.