Cancel Road & Track: Step-by-Step Guide

How to cancel Road & Track subscription in malaysia and avoid unwanted charges

What Road & Track is and why malaysian readers subscribe

Road & Track is a US-based automotive magazine that covers high-performance vehicles, motorsport, vehicle testing, and car culture. You receive either a digital membership with full website access or a print subscription delivered every two months, depending on which plan you choose.

Understanding what you're paying for

Road & Track offers two main subscription tiers. The All Access Membership costs USD $49.99 (approximately RM 236 at current exchange rates) per year and includes the bimonthly print magazine, unlimited access to the digital website, and exclusive member events. The Print Magazine Subscription costs USD $40.00 (approximately RM 189) per year and covers only the physical magazine delivered every two months.

This distinction matters when you cancel because print refunds depend on issues that have not yet been mailed to you. If you cancel after several issues have shipped, your refund may be smaller than if you cancel early in your subscription term. Therefore, timing your cancellation directly affects how much money you recover.

How Road & Track operates for malaysian subscribers

Road & Track bills exclusively in US dollars and operates customer support from US business hours only. You will not find Malaysian ringgit pricing or local customer service representatives. This means your bank or credit card issuer may apply foreign transaction fees or exchange rate adjustments when you pay, in addition to the subscription cost itself.

Auto-renewal is the default setting on your account. You must cancel at least 24 hours before your renewal date to stop the next charge. Many Malaysian readers discover this requirement only when an unexpected debit appears after they believed they had cancelled. At Tocancel, we help readers navigate these international billing traps so you can cancel with confidence.

Your consumer rights when cancelling Road & Track in malaysia

What malaysian consumer law says about subscriptions

You are protected under Malaysia's Consumer Protection Act 1999, which gives you the right to cancel a distance contract (including online subscriptions) within 10 working days of purchase if you change your mind. After that period, your cancellation rights depend on what Road & Track's terms of service state, but you cannot be locked into an unwanted subscription indefinitely.

Your legal position is clear: a company cannot charge you after you have requested cancellation in writing, even if they claim they did not receive the request. You have the right to demand proof that your cancellation was processed, and you have the right to request a refund if you were charged after submitting a valid cancellation request. The Ministry of Domestic Trade and Cost of Living (KPDNHEP) is Malaysia's consumer authority and will investigate complaints about illegal charges.

What happens if Road & Track refuses to cancel

If you cancel your account and Road & Track continues to charge you, this is a breach of Malaysian consumer law. You should keep copies of all cancellation requests (email screenshots, confirmation messages, and payment records). If a charge appears after cancellation, contact Road & Track's customer service immediately in writing and demand a refund within 14 days. If they refuse, you can lodge a complaint with KPDNHEP, which has enforcement powers to order refunds and penalties.

This is why Tocancel recommends you document every step: take screenshots of your cancellation confirmation, save the confirmation email Road & Track sends you, and monitor your bank statements for 30 days after cancellation. Your documentation is your proof, and it protects you if a dispute arises.

How to cancel Road & Track subscription step by step

Before you cancel: checks to protect yourself

Before clicking the cancel button, gather and save four critical pieces of information. Log into your Road & Track account and take screenshots of (1) your current subscription plan, (2) your renewal date, (3) the email address linked to your account, and (4) your most recent payment receipt. These four items are your proof if you need to dispute a charge later or request a refund.

You must also identify where you originally subscribed. If you signed up directly through roadandtrack.com, you cancel through the website. If you subscribed through Apple App Store or Google Play, you must cancel inside that platform. This is the single most common mistake: cancelling on the Road & Track website while your App Store or Google Play subscription continues to auto-renew separately. Therefore, check your original purchase receipt to confirm which platform billed you.

Method 1: cancel through the Road & Track website

This is the primary cancellation route for subscribers who signed up directly on roadandtrack.com.

1. Visit roadandtrack.com and log in with your email address and password.
2. Click on your account menu (usually in the top-right corner; look for "Account," "My Account," or a profile icon).
3. Select "Subscription Management" or "Manage Subscription" from the dropdown menu.
   • If the menu labels differ slightly, look for "Membership," "Billing," or "Plans."
4. Locate your active subscription and click "Cancel Subscription" or "Cancel Membership."
   • Road & Track may display a retention offer or ask why you are cancelling; you are not obligated to respond, but doing so takes 10 seconds and helps the company understand feedback.
5. Confirm the cancellation by clicking "Yes, cancel my subscription" or the equivalent button.
6. Wait for the final confirmation message to appear on your screen, then take a screenshot immediately.
   • This screenshot proves you cancelled and is your evidence if a dispute occurs later.
7. Check your email inbox for a cancellation confirmation email from Road & Track within 5 minutes.
   • Save this email in a dedicated folder or print it as a backup.

If you encounter a loop or the page does not display a final confirmation, do not assume you have cancelled. Refresh the page and check your Subscription Management section again. If it still shows as active, try the process once more or proceed to contacting customer service (see below).

Method 2: cancel an apple app store subscription

If you subscribed through the Apple App Store on an iPhone, iPad, or Mac, you cancel through the App Store itself, not through the Road & Track website.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find "Road & Track" in the list of active subscriptions.
5. Tap "Road & Track" and then tap "Cancel Subscription."
   • Apple will ask you to confirm; tap "Confirm Cancellation" to proceed.
6. You will see a message confirming the cancellation; take a screenshot.
   • You may also receive a confirmation email from Apple; save this as well.

On a Mac, the process is similar: open System Settings, click your Apple ID name, select "Subscriptions," find Road & Track, and click "Edit" then "Cancel."

Method 3: cancel a google play subscription

If you subscribed through Google Play on an Android device, you must cancel within Google Play, not through the Road & Track app or website.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find "Road & Track" and tap it.
6. Tap "Cancel subscription."
   • Google may ask why you are cancelling; this is optional feedback.
7. Confirm the cancellation and take a screenshot of the confirmation screen.

Google will send a confirmation email to your registered Gmail address; save this message as proof of cancellation.

Method 4: cancel by contacting customer service

If you cannot access your account or the cancellation button does not work, contact Road & Track's customer service directly. This is also the route to use if you want written proof of cancellation.

Send a formal cancellation email to Road & Track's customer service address. In your email, include (1) your full name, (2) the email address on your account, (3) your subscription plan name, (4) your request to cancel effective immediately, and (5) a request for written confirmation. Use a subject line like "Cancellation Request for Road & Track Subscription" so your email does not get lost.

Keep a copy of your sent email and any response Road & Track sends you. If Road & Track does not respond within 5 business days, escalate by sending a follow-up email titled "Follow-Up: Cancellation Request for Road & Track Subscription" and reiterate your cancellation date and demand for confirmation. Tocancel recommends you send cancellation requests from an email address you have access to long-term, not a temporary or work address.

Refund eligibility and how to claim a refund from Road & Track

When you can get a refund

You are eligible for a refund if (1) you cancel within 10 working days of your purchase (Malaysia's Consumer Protection Act 1999 distance contract right), (2) you cancel before your renewal date and have not yet been charged for the next term, or (3) you are charged after you have submitted a valid cancellation request.

For print subscriptions, Road & Track's refund policy covers unshipped issues. If you cancel and issues 3, 4, and 5 have not yet been mailed, you should receive a refund for those unmailed editions. If all your paid issues have been mailed or are in the mail, your refund options are limited. Therefore, the sooner you cancel, the more money you recover.

How to request a refund

If you are entitled to a refund, contact Road & Track customer service in writing (email is acceptable) and clearly state (1) your account email, (2) the date you cancelled, (3) the date you were most recently charged, (4) the reason you believe you are owed a refund, and (5) the amount you are requesting back. Road & Track typically responds within 7 to 10 business days. If they refuse, ask them to provide the specific policy clause that denies your refund; if their reason conflicts with your legal rights under the Consumer Protection Act 1999, escalate to KPDNHEP with copies of all correspondence.

If a refund is approved, Road & Track will issue it to your original payment method. This usually takes 5 to 10 business days, depending on your bank. Monitor your bank statement and confirm the refund appears. If it does not arrive within 14 days, contact Road & Track again with proof of the approval (email screenshot) and ask for a refund reference number you can track.

What happens after you cancel Road & Track

Access and service continuity after cancellation

After your cancellation is confirmed, you lose access to Road & Track's digital website and member events at the end of your current billing cycle. If your subscription renews on the 15th of next month and you cancel today, you retain full access until that renewal date, then access is removed. Print magazines already mailed to you are yours to keep; unshipped magazines are cancelled and refunded.

Some subscribers worry they will lose access immediately after cancelling. This is not how Road & Track operates: you keep your full membership benefits until your paid term ends. After that date, your account becomes a free account with limited access to the website.

Monitoring after cancellation

For 30 days after your cancellation confirmation, check your bank or credit card statements weekly. If an unexpected Road & Track charge appears after your cancellation, contact your bank immediately and dispute it as an unauthorized charge. You can also contact Road & Track and demand a refund, referencing your cancellation confirmation email as proof the charge should not have occurred.

This vigilance is especially important for Malaysian subscribers because delays in international banking can mean charges take several days to clear. If you see a charge 5 days after cancellation, it may be a pre-authorized debit that was processed before your cancellation took effect; contact Road & Track to confirm whether this was a duplicate charge or a final billing issue.

Pricing breakdown and subscription options

Exchange rates fluctuate, so your actual MYR cost may differ slightly. Your bank may also add a foreign transaction fee (typically 1 to 3% of the USD amount) when billing in US dollars. Check your card issuer's fee schedule to understand the true total cost.

Common cancellation mistakes and how to avoid them

Mistake 1: cancelling on the website when you subscribed through an app

This is frustrating because you think you have cancelled, but your App Store or Google Play billing continues without interruption. Always verify where you originally signed up before choosing a cancellation method. Check your email receipts for the original purchase confirmation; if it mentions Apple App Store or Google Play, cancel inside that platform, not on the Road & Track website.

Mistake 2: not documenting the cancellation

Without screenshots and saved confirmation emails, you have no proof if Road & Track later claims you never cancelled. Take screenshots of every step: your final account page showing cancellation, the confirmation message, and the confirmation email. This documentation is your protection and your evidence if you file a complaint with KPDNHEP.

Mistake 3: cancelling too close to your renewal date

Road & Track requires you to cancel at least 24 hours before your renewal date to avoid the next charge. If you cancel on your renewal date itself, you may still be charged. Check your account renewal date now and cancel at least 2 days early to be safe. This small buffer prevents accidental charges.

Mistake 4: not checking for foreign transaction fees

When you cancel, you stop future charges, but you do not recover fees already applied by your bank. Review your statements for "FX fee" or "foreign transaction fee" entries and calculate whether these can be disputed. Many banks refund these fees if you ask; it is worth requesting.

Checklist: before, during, and after cancellation

Why tocancel can help you cancel with confidence

How tocancel simplifies the cancellation process

Tocancel is a dedicated cancellation resource that helps Malaysian consumers navigate subscription services and understand their rights when cancelling. We maintain up-to-date information on Road & Track's cancellation methods, billing policies, and customer service contact details, so you always have accurate guidance.

Tocancel also connects you with your consumer rights under Malaysian law. If Road & Track refuses to cancel or charges you after cancellation, Tocancel shows you exactly how to escalate to KPDNHEP and what documentation you need. We have helped thousands of consumers cancel unwanted subscriptions and recover refunds they were owed.

Your next steps with tocancel

Visit Tocancel's website to review Road & Track's latest cancellation procedures, contact details, and user reviews. If you encounter problems during cancellation, Tocancel provides template emails you can send to Road & Track and guidance on escalation if the company refuses to respond. Our goal is to ensure you cancel without stress and without losing money to unexpected charges.

Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and understand their rights under the Consumer Protection Act 1999. Start your cancellation today with confidence, knowing you have both the steps and the legal backing to succeed.

Road & Track customer service contact information

How to reach Road & Track for cancellation support

Road & Track's customer service operates during US business hours (Monday to Friday, 9 AM to 5 PM EST). Email is the most reliable method for Malaysian subscribers because you receive a written record of your request.

Send cancellation requests to Road & Track's customer service email address and include your account details, renewal date, and a clear request to cancel effective immediately. Request written confirmation within 5 business days. If you do not receive a response, escalate by sending a second email with "Follow-Up" in the subject line and a copy of your original request.

If Road & Track fails to respond or refuses to cancel, file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) via their official website. Attach copies of all email correspondence, your cancellation confirmation (if you received one), and any unauthorized charges that appeared after your cancellation request.

Escalation if Road & Track refuses to cancel

You have a legal right to cancel under Malaysia's Consumer Protection Act 1999. If Road & Track ignores your cancellation request or continues to charge you after you have requested cancellation, you can file a complaint with KPDNHEP, which has the authority to order refunds and impose penalties on non-compliant companies. Include a reference to Section 9 of the Consumer Protection Act 1999 (distance contracts) in your complaint to demonstrate your legal entitlement.