Cancel The Dallas Morning News: The Right Way

How to cancel The Dallas Morning News subscription in malaysia and reclaim your money

What you are actually paying for with The Dallas Morning News

The Dallas Morning News is a regional newspaper based in Texas that delivers news, politics, business, sport, culture, and opinion to readers worldwide, including Malaysia. When you subscribe as a Malaysian reader, you are paying for digital access to their website, mobile app, e-Edition (digital replica), and daily newsletters.

The subscription model and how it works

The Dallas Morning News operates on a Continuous Service Program, also called EZPay, which auto-renews your subscription until you actively cancel. This means your credit card or payment method will be charged automatically at the end of each billing cycle unless you stop the subscription beforehand.

The main digital subscription costs USD 14.99 (approximately RM71) per month. Many readers sign up for a 1-month free trial, then forget to cancel before the first charge hits their card. The company charges in US dollars, so your Malaysian ringgit will fluctuate with exchange rates each month.

What features come with your subscription

Your digital subscription unlocks unlimited access to dallasnews.com, the Dallas Morning News app, the daily e-Edition (a digital copy of the print paper), and exclusive newsletters. You can read on any device-phone, tablet, or computer-and access the full archive of past articles.

If you also hold a print subscription, you receive digital access included, but you must activate it separately through your account. The digital plan alone is sufficient if you only want app and web reading without the physical newspaper.

Why malaysians often cancel this subscription

Several barriers make this subscription frustrating for Malaysian readers. First, customer service operates on US Central Time, which means calling 214-745-8383 during your working hours is difficult. Second, at RM71 per month, this is expensive if you already subscribe to other news services like The Times or The Guardian.

Third, there is no Malaysian payment method integration (no FPX, DuitNow, or local ringgit billing), so every transaction incurs international card fees. Many readers find the cost-to-value ratio poor once they tally up all their news subscriptions, making cancellation the logical choice.

Your consumer rights and what The Dallas Morning News must respect

As a Malaysian consumer, your subscription cancellation is protected by the Consumer Protection Act 1999. This law gives you the right to cancel subscriptions with reasonable notice and without hidden penalties.

What the law says about auto-renewing subscriptions

Under the Consumer Protection Act 1999, businesses that use automatic renewal (like The Dallas Morning News does) must inform you clearly before the first charge and must provide a simple, no-questions-asked cancellation method. The company cannot make cancellation harder than sign-up.

Your legal position is simple: you have the right to cancel at any time, and the company must honour that request. The Dallas Morning News states that cancellation takes effect at the end of your current billing period, which is fair, but the company must confirm your cancellation in writing (email counts).

Your right to a refund

If The Dallas Morning News has charged you for a month you did not use (for example, you cancelled on day 2 of a new billing cycle), you may be entitled to a pro-rata refund under Malaysian consumer law. The company is not obliged to refund full months if you have already received access, but if you can show you cancelled before use, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

Tocancel recommends documenting your cancellation request and any charges you dispute, because you will need this evidence if you need to lodge a complaint with the consumer protection authority.

How to cancel The Dallas Morning News step by step

The company offers four official cancellation methods. Tocancel has tested each one, and the web account method is fastest for most Malaysians.

Method 1: cancel through your subscriber account (fastest)

This method takes 5 to 10 minutes and leaves you with an instant confirmation email.

1. Go to https://dallasnews.subscriber.services/ in your web browser
2. Click "Sign In" and enter the email address linked to your subscription
3. Enter your password (if you forgot it, click "Forgot Password" and reset it)
4. Once logged in, select "Account" or "My Account" from the menu
5. Look for "Subscription," "Billing," or "Manage My Subscription"
6. Find your active Dallas Morning News subscription and click "Cancel" or "Manage"
7. Select your reason for cancellation (optional, but helps the company improve)
8. Confirm the cancellation date (this will be the end of your current billing period)
9. Check your email within 5 minutes for a cancellation confirmation from The Dallas Morning News
10. Save this email to your records

Method 2: call customer service (slowest but most certain)

If you want to speak to a human, phone support is available, though you may wait on hold.

1. Call 214-745-8383 from Malaysia (this is a US number, so check your phone plan for international call charges)
2. Expect to reach the US during your evening (Malaysia is UTC+8, US Central is UTC-6)
3. Have your subscription email, account number, and the card ending in the last four digits ready
4. Tell the representative you want to cancel your Digital Subscription
5. Confirm the cancellation date
6. Ask the representative to email you a cancellation confirmation
7. Save that confirmation email

Method 3: use the online help chat (moderate speed)

This method is faster than phone but may have delays if support is busy.

1. Go to https://dallasnews.zendesk.com/ (the support portal)
2. Click "Help" or look for a "Contact Us" button
3. Choose "Chat with Support" if available, or submit a support ticket
4. Type: "I want to cancel my Digital Subscription"
5. Provide your email address and subscription account number when asked
6. Ask the chat agent to confirm your cancellation date in the chat window
7. Take a screenshot of the chat confirmation

Method 4: send a written cancellation by mail

This method is slowest but creates a paper trail if you need legal proof later.

1. Write a letter that includes:
   • Your full name
   • Your subscription email address
   • Your account number (from your invoice or confirmation email)
   • The date you want the cancellation to take effect
   • A clear statement: "I request cancellation of my Digital Subscription effective [date]"
2. Send the letter to The Dallas Morning News at their mailing address (see address section below)
3. Use registered mail or courier so you have proof of delivery
4. Keep the receipt
5. Allow 7 to 10 business days for the company to process the request

What happens after you cancel your Dallas Morning News subscription

After cancellation, it is important to verify that the company has honoured your request. Many readers cancel and then find themselves charged again because the confirmation did not go through properly.

Immediate steps after cancellation

Within 24 hours of cancellation, you should receive an email confirmation from The Dallas Morning News. This email will state your subscription end date-usually the end of your current billing period, not immediately.

Do not assume you are cancelled until you see this email. If you do not receive it within 24 hours, contact support again using Method 1 or Method 3 above. Tocancel has helped thousands of consumers cancel subscriptions that were not properly recorded on the company's side, so verification is critical.

Check your account after the end date

Log back into your subscriber account on the cancellation end date or the day after. You should see that your subscription is now "Inactive" or "Cancelled," and your access to the app and website should be blocked.

If you can still log in and read articles after the end date, contact support immediately-you may have been charged. Take a screenshot of your account showing the "Cancelled" status for your records.

Monitor your credit card or bank statement

For the next 60 days, check your credit card or bank statement closely. You should not see any more charges from The Dallas Morning News. If a charge appears after your cancellation end date, contact your bank immediately and dispute it as an unauthorized charge.

Keep your cancellation confirmation email, your bank statement showing no charge, and any dispute evidence. This is ammunition if you need to escalate to KPDNHEP or pursue a chargeback.

Pricing breakdown and what you might downgrade to instead

Before you cancel, consider whether downgrading (not cancelling fully) might suit you better. Tocancel has summarized the main options below.

If cost is your main concern, downgrade to the weekend-only digital plan or use the free tier for breaking news. This keeps your account open without the full USD 14.99 monthly charge.

Common mistakes that trap you into extra charges

Cancellation feels straightforward, but small errors often lead to surprise charges. Here are the traps Tocancel has seen repeatedly.

Cancelling on your billing date instead of before it

The Dallas Morning News processes cancellations at the end of your current billing period. If your renewal date is the 15th and you cancel on the 14th at 11 pm Malaysia time, the company may still charge you on the 15th because the cancellation request was submitted just hours before the automatic charge.

Always cancel at least 2 to 3 days before your next billing date. Check your account to see when your renewal is due, then set a phone alarm to cancel 3 days earlier.

Forgetting to save your cancellation confirmation email

If The Dallas Morning News charges you after you cancelled and you have no proof of the cancellation request, the company will claim it never received your request. Without the confirmation email, you have no evidence to dispute the charge.

Screenshot and save every confirmation email from the company, every chat transcript, and every support ticket number. Tocancel recommends printing these or storing them in a cloud folder you can access for 2 years.

Cancelling the wrong subscription (print instead of digital, or vice versa)

If you hold both a print and digital subscription, make sure you cancel the right one. Check your latest invoice to see which subscriptions are active. Tocancel has seen readers cancel print while the digital subscription continued auto-charging.

Confusing "free trial" with automatic cancellation

The 1-month free trial does not auto-cancel. You must manually cancel before the first month ends, or you will be charged. Do not assume a free trial means you will be unsubscribed automatically.

Using an old email address or account

If you set up your account years ago with an old email and then changed your email address, you may not receive cancellation confirmations. Log into your account using the original email, update your contact email in Account Settings, then cancel. This ensures all future confirmations reach you.

Your refund rights and how to claim money back

The Dallas Morning News does not offer refunds for unused portions of a month (this is standard in the news industry). However, if you can show the company charged you after you cancelled, you have grounds for a refund under consumer law.

When you can claim a refund

You are entitled to a refund in these situations:

• The company charged you after your confirmed cancellation date
• You cancelled within the 1-month free trial and were charged anyway
• You were charged twice in one month by error
• You can prove you did not use the subscription at all (rare, but counts)

How to request a refund from The Dallas Morning News

1. Log into your subscriber account and review your billing history
2. Identify the charge you believe was wrong and note the date and amount
3. Contact customer service using Method 1, 2, or 3 from the cancellation section above
4. Explain clearly: "I was charged on [date] after cancelling on [date]. I request a full refund of USD X.XX (RM X.XX)"
5. Attach or paste your cancellation confirmation email
6. Ask the support team to issue a refund within 7 to 10 days
7. Get a reference number or ticket number for your refund claim

If the company refuses to refund

If The Dallas Morning News denies your refund claim, you have the right to escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). This is Malaysia's consumer protection authority, and it has the power to force the company to refund you.

To lodge a complaint, visit https://www.kpdnhep.gov.my/ and submit a formal complaint. Attach your cancellation email, your invoice showing the disputed charge, and your bank statement. KPDNHEP will investigate at no cost to you.

Key checklist before and after you cancel

Use this checklist to ensure your cancellation goes smoothly and you do not end up with phantom charges.

Comparison: should you cancel or downgrade?

Before you submit your cancellation, take 2 minutes to decide whether downgrading is a better choice for you.

If you decide to downgrade instead, contact customer service and ask to "pause" or "reduce" your subscription to a lower tier instead of cancelling fully. This keeps your account active without the full charge.

Contacting The Dallas Morning News support and submission address

If you need to contact The Dallas Morning News for any reason related to your subscription, use these official channels.

Primary support channels

• Subscriber account portal: https://dallasnews.subscriber.services/
• Zendesk help center: https://dallasnews.zendesk.com/hc/
• Phone: 214-745-8383 (US Central Time; note time zone differences from Malaysia)
• Email: Check the Zendesk portal for the current support email address
• Online chat: Available through the Zendesk portal during US business hours

Mailing address for written cancellation requests

If you choose to cancel by mail, send your written request to:

The Dallas Morning News
Attn: Subscriber Services
P.O. Box 655237
Dallas, TX 75265
USA

Send this letter via registered mail or international courier so you have proof of delivery. Allow 7 to 10 business days for the company to process your request once it arrives (international mail from Malaysia may take 10 to 21 days).

Escalation to malaysian consumer protection

If The Dallas Morning News does not resolve your cancellation or refund dispute within 14 days, escalate to:

Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Federal Government Administrative Centre
62188 Putrajaya
Malaysia
Hotline: 1-800-22-6474
Website: https://www.kpdnhep.gov.my/

You can lodge a complaint online or by phone at no cost. Provide your cancellation confirmation, your bank statement, and any correspondence with The Dallas Morning News.

Summary: take control of your subscription today

Cancelling The Dallas Morning News is straightforward if you follow the steps above. You have the legal right to cancel at any time under the Consumer Protection Act 1999, and the company must honour that request without penalty or surprise charges.

Your action plan is simple: verify your billing date, cancel using Method 1 (web account) or Method 2 (phone) at least 3 days before renewal, save your confirmation email, and monitor your bank statement for 60 days. If anything goes wrong, Tocancel recommends documenting every step and escalating to KPDNHEP if needed.

The Dallas Morning News is a quality publication, but at RM71 per month, it may not fit your budget or reading habits. If you have made the decision to cancel, do it now-do not wait for another renewal charge. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim their money, and we are here to support you with clear, actionable guidance every step of the way. Take the first step today by logging into your account and cancelling before your next billing date.