Cancel Us Magazine: The Right Way

How to cancel Us Magazine subscription and stop unwanted charges

What is Us Magazine and why malaysians are cancelling it

Us Magazine (commonly known as Us Weekly) is an American entertainment and celebrity news publication available to Malaysian readers through digital subscription. You pay monthly or annually for access to celebrity gossip, entertainment coverage, interviews, and exclusive features delivered through their website and mobile apps.

According to subscription data, Us Magazine charges USD 9.99 (approximately RM47) per month or USD 49.99 (approximately RM236) per year. For many Malaysian readers, this pricing sits significantly above local lifestyle alternatives, making it an easy service to cancel when budgets tighten. If you subscribed expecting Malaysian customer support or a locally-priced tier, you have already discovered the first frustration: Us Magazine operates as a US-based service with limited regional accommodation.

Where malaysians subscribe to Us Magazine

You can subscribe to Us Magazine through three separate channels, and this matters because each channel has a different cancellation method. You may have signed up directly on usmagazine.com, through the Apple App Store, or through Google Play. Many Malaysian subscribers do not realise that cancelling through the wrong channel leaves their subscription active and their card still charged.

The official help centre sits at usmagazine.com/help-center/, where you can reach live chat support, email [email protected], or call their US-based customer service team during their operating hours (Monday to Friday, 9:00 AM to 5:00 PM Eastern Standard Time). Because Us Magazine operates from the United States, you will not find a Malaysia-specific mailing address or a local customer service line.

Common reasons malaysian subscribers cancel

Cancellation requests spike when subscribers discover they cannot access content they expected, when currency conversion adds hidden costs, or when they simply prefer reading local Malaysian publications like Grazia Malaysia (approximately RM10 per issue). The absence of a straightforward "cancel now" button on the website frustrates many users, who describe the process as deliberately obscured.

Your right to cancel remains absolute under Malaysia's Consumer Protection Act 1999, regardless of whether the company makes the process easy or difficult. If you have decided to leave, Tocancel has helped thousands of Malaysian consumers navigate exactly this situation.

Your consumer rights when cancelling Us Magazine

Before you take action, understand what Malaysian consumer law guarantees you. The Consumer Protection Act 1999 gives you the right to cancel a subscription service, and that right does not depend on the company's willingness to cooperate.

Legal protection under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you subscribe to services like Us Magazine. Under this law, you have the right to cancel your subscription without penalty, provided you follow the service's documented cancellation process and submit your request before your next billing date.

If Us Magazine refuses to honour your cancellation request or continues charging you after you have cancelled, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). This government body enforces consumer protection law and can compel refunds or restitution if the company breaches the Act.

Your legal position is simple: once you submit a valid cancellation request to Us Magazine before your renewal date, they must stop billing you. If they do not, you have grounds to dispute the charges with your bank and lodge a formal complaint with KPDNHEP.

What you need to prove cancellation

Save every piece of evidence. Screengrab your account showing the subscription status, your billing history, and the renewal date. Take a screenshot of any cancellation confirmation screen or email confirmation number. Photograph your bank statement showing the unwanted charge date.

If Us Magazine refuses to send written cancellation confirmation, immediately ask your bank to reverse the charge and file a dispute report citing "service cancelled but charged without consent." This protection exists because consumer law assumes that when you cancel, billing must stop within one billing cycle.

Tocancel recommends preserving all digital evidence in a folder named "Us Magazine Cancellation" and saving a backup copy to cloud storage before you initiate the cancellation process.

How to cancel Us Magazine step by step

Your cancellation method depends entirely on where you subscribed. Follow the correct path for your platform to avoid the common mistake of "cancelling" in the wrong place and discovering weeks later that you were still charged.

Cancel if you subscribed on the website

If you signed up directly on usmagazine.com using your email and card details, you must cancel through your subscriber account on that same website. This is the most direct route and typically takes five to ten minutes if the account portal is responsive.

1. Visit usmagazine.com and click "Sign In" at the top right of the page
2. Enter your email address and password
   • If you have forgotten your password, click "Forgot Password" and follow the reset email to your inbox
   • Check your spam folder if the reset email does not arrive within five minutes
3. Once logged in, look for "Account," "Subscription," or "Manage Subscription" in the navigation menu or settings area
4. Find your active plan and click "Cancel Subscription" or "Manage Plan"
   • If no cancellation button appears, note the exact page you are on and proceed to the next step
5. If prompted, select a cancellation reason (this is optional and does not affect your right to cancel)
6. Click the final confirmation button to cancel
   • Us Magazine should display a confirmation message with a cancellation reference number
   • Screenshot this screen immediately
7. Check your email within 30 minutes for a cancellation confirmation from [email protected]
   • This email should state your cancellation date and confirm that no further charges will occur
   • If you do not receive this email within 2 hours, proceed to contact support directly

Cancel if you subscribed through apple app store

If you signed up for Us Magazine inside the iPhone or iPad app, your subscription is managed by Apple, not by Us Magazine. You must cancel through Apple's subscription settings, not through the Us Magazine website. Cancelling on the website will leave your Apple subscription active and your card charged.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen (your Apple ID profile)
3. Tap "Subscriptions"
   • You will see all active subscriptions tied to your Apple account
4. Find and tap "Us Magazine" or "Us Weekly" in the list
5. Tap "Cancel Subscription" at the bottom of the screen
6. Confirm your cancellation by tapping again
   • Apple will display a cancellation confirmation immediately
   • Screenshot this screen
7. Check your email for Apple's cancellation confirmation
   • This confirms that your access will end on a specific date (typically the end of your current billing period)

Cancel if you subscribed through google play

If you signed up inside the Us Magazine app on an Android device, Google Play manages your subscription. You cancel through Google Play, not through Us Magazine's website or customer service.

1. Open Google Play on your Android device
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
   • You will see a list of all active subscriptions on your Google account
5. Find and tap "Us Magazine" or "Us Weekly"
6. Tap "Cancel subscription" at the bottom of the screen
7. Choose a cancellation reason if prompted (optional)
8. Tap "Cancel subscription" one final time to confirm
   • Google Play will immediately display a confirmation message
   • Screenshot this confirmation
9. Check your Gmail account for a cancellation confirmation from Google Play within 24 hours

Cancel by contacting customer support directly

If you cannot access your account or if the cancellation buttons do not appear, contact Us Magazine directly. This is also your escalation path if you have already tried the above steps but were charged again after cancellation.

1. Visit usmagazine.com/help-center/ and click the live chat icon
   • Live chat is available Monday to Friday, 9:00 AM to 5:00 PM EST
   • In Malaysia, this equates to 9:00 PM to 1:00 AM Malaysia time (same day to next day)
2. Tell the support agent clearly: "I want to cancel my Us Magazine subscription immediately"
   • Provide your account email address
   • Provide your current plan name and renewal date if visible to you
3. Ask the agent to confirm your cancellation in writing
   • Request a cancellation reference number
   • Ask them to email you a confirmation to your registered email address
4. If live chat is unavailable, email [email protected] with subject line "Cancel my subscription" and include:
   • Your registered email address
   • Your full name
   • A clear statement: "I request immediate cancellation of my Us Magazine subscription"
   • Screenshots of your account showing the subscription status
5. Wait for a response email within 48 hours
   • If you do not receive a response, follow up with another email and save a copy for your records

Understanding refunds and billing timeline

Your refund eligibility depends on when you cancel relative to your next billing date. Malaysian consumer law requires clarity here, and Tocancel wants you to know exactly where you stand.

Refund policy and what you can expect

Us Magazine typically does not issue refunds for subscription fees already charged. If you cancel on the 15th of a month but your next billing date is the 20th, you usually receive access through the 20th without additional charges. If you cancel after your renewal has already been charged (for example, you cancel on the 22nd after being charged on the 20th), most publishers do not refund the charge you just incurred.

However, if Us Magazine charged you after you submitted a valid cancellation request, or if you cancelled within a statutory cooling-off period, you have grounds to demand a refund. Malaysia's Consumer Protection Act 1999 does not explicitly provide a blanket cooling-off period for digital subscriptions, but it does protect you from being charged without clear consent.

If you believe you were charged unfairly, your remedy is to dispute the charge with your bank (if you used a credit or debit card) or to lodge a complaint with KPDNHEP. Tocancel recommends documenting the exact date you submitted your cancellation request and the date of any unwanted charge.

Timeline: when your access ends

Once you cancel, your access typically expires at the end of your current billing period. If you subscribe monthly and cancel on the 5th, your access usually continues until the end of that calendar month or the date of your next renewal (whichever comes first). If you subscribe annually, your access usually continues until your next annual renewal date.

The key rule: you do not lose access immediately after cancelling. You retain access for the remainder of the period you have paid for, but no new charges will occur after your current period ends.

What happens after you cancel

Cancellation does not happen instantly in your mind, but it happens on Us Magazine's servers within minutes. Knowing what to expect in the days after you cancel reduces anxiety and helps you catch any errors.

Verification steps after cancellation

After you have cancelled, take these steps to confirm the cancellation worked and to protect yourself from surprise charges.

• Check your email for a cancellation confirmation from Us Magazine or the platform you used (Apple, Google Play, or both)
  • This confirmation should arrive within 2 hours to 24 hours depending on the method
  • Save this email in a folder and do not delete it
• Log back into your account on usmagazine.com within 24 hours
  • Your subscription status should display as "Cancelled" or "Inactive"
  • If it still shows "Active," repeat the cancellation steps or contact support immediately
• Check your app subscriptions on Apple or Google Play within 24 hours
  • The Us Magazine subscription should no longer appear in your active subscriptions list
  • If it still appears, follow the cancellation process again
• Monitor your bank or card statement for the next 7 days
  • No charge from Us Magazine should appear after your cancellation date
  • If a charge appears, immediately contact your bank and file a dispute
• Mark your calendar for your original renewal date
  • Check your statement again on that date to confirm no charge was processed
  • This is your final verification that the cancellation stuck

If you are charged after cancelling

If you see a charge from Us Magazine after submitting your cancellation request, you have not failed. The company has. Your bank can reverse this charge within 60 days (most banks offer this protection) by filing a dispute or chargeback.

Contact your bank immediately and provide them with your cancellation confirmation email or screenshot. Tell them: "I cancelled this subscription before the renewal date but was charged anyway. I request a reversal of this charge." Most banks will process this reversal within 5 to 10 business days.

If your bank does not help, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at their consumer complaints portal (https://www.kpdnhep.gov.my). Include your cancellation proof and the unwanted charge evidence.

Pricing comparison and whether you should cancel

Before you make a final decision, compare what you are paying to what alternatives cost. Tocancel believes you deserve to make this choice with full information.

If you subscribed to Us Magazine primarily for entertainment news, you now know that Grazia Malaysia offers similar content at roughly one-fifth the cost (RM10 for a single issue versus RM47 per month). If you consume news across multiple categories, a local subscription like The Straits Times digital might serve you better.

Common mistakes when cancelling Us Magazine

Frustration is a natural feeling when a cancellation process is unclear. Many Malaysian subscribers have walked through this before, and they have made patterns of mistakes that cost them weeks of unwanted charges. You can avoid them.

Mistake 1: cancelling in the wrong place

The most frequent error is cancelling through the website when your subscription came from the App Store, or vice versa. Your website account and your App Store account are separate systems. Cancelling one does not cancel the other. If you subscribed on your iPhone through the App Store, logging into usmagazine.com and cancelling there will not touch your App Store subscription. You must cancel in the same place you subscribed.

To avoid this: before you cancel, take a screenshot of your original receipt email from when you subscribed. This receipt will state whether you signed up through Apple, Google, or directly on the website. Cancel there first. Then, as a safety check, verify on all three platforms (website account, App Store, Google Play) that the subscription shows as cancelled.

Mistake 2: assuming an email to support counts as cancellation

Sending an email to [email protected] saying "please cancel my subscription" does not automatically cancel anything. Customer service teams receive thousands of emails daily. Without a timestamped record and a confirmation reference number, you have no proof you cancelled. If a charge appears weeks later, you cannot prove you asked.

To avoid this: if you email support, always request a response with a cancellation reference number and a confirmation date. Save that response. Even better, complete the cancellation through your account or app directly (which generates an instant confirmation) and use email only as a backup if the automated cancellation fails.

Mistake 3: cancelling after you have already been charged for the next period

If today is the 22nd and your subscription renewed on the 20th, you have already been charged for this month. Cancelling now stops the charge on the 20th of next month, but does not reverse the charge from 2 days ago. You will lose access at the end of this period (the 20th of next month) without a refund unless you dispute the charge with your bank.

To avoid this: mark your calendar with your renewal date (the date your card is charged monthly or annually). Cancel at least 2 days before that date. This gives you a buffer in case your cancellation takes time to process. If you miss the window, dispute the charge with your bank immediately rather than hoping customer support will refund you.

Mistake 4: not saving proof

A month from now, when you see a surprise charge, you will want to prove you cancelled. If you did not screenshot your confirmation, forwarded the confirmation email to a safe folder, or save the reference number, you have only your word against Us Magazine's systems. Companies operate at scale; their default assumption is that you did not cancel.

To avoid this: before you click "confirm cancellation," take a screenshot of the cancellation button, the confirmation screen, and your subscription status. Forward any confirmation email to yourself with a copy saved in cloud storage (Google Drive, OneDrive, etc.). Write down or photograph the cancellation reference number. Spend 60 seconds on this now and save yourself weeks of stress later.

Common traps to avoid

Beyond mistakes, there are deliberate obstacles in the cancellation process that you should recognize and navigate around.

The "free trial" trap

If you started with a free trial offer, your trial period and your first paid month are connected. Cancelling too late in the trial period will not prevent your first charge. You must cancel before your trial expires to avoid the first payment. Us Magazine typically sends you an email reminder when your trial is about to expire, but these emails are easy to miss or forget about.

Action: if you signed up for a free trial, set a phone reminder for 3 days before the trial ends. Check your subscription status on that date. If you no longer want to continue, cancel immediately.

The "renewal notification" gap

Us Magazine may send you a renewal reminder email a few days before your subscription charges. Many subscribers read this email, think about cancelling, and then forget to act. The charge happens, and they later tell themselves they "should have" cancelled. By then, it is too late to prevent that month's charge (though you can still dispute it with your bank).

Action: when you receive a renewal notification from Us Magazine, act immediately. Do not delay. Cancel within the same day if you have made your decision.

The hidden subscription in an older email

Some Malaysian subscribers set up a subscription years ago and forgot about it. They discover it only when reviewing their annual bank statement. By then, they have lost months of charges to dispute. Preventing this is simple: review your subscriptions every 3 months.

Action: set a calendar reminder for every quarter to check your active subscriptions on your bank's app, on Apple's subscriptions page, and on Google Play. Identify any subscription you no longer use and cancel it immediately.

After cancellation: how to avoid signing up again

Many users cancel, then weeks later receive a promotional email offering a discount, and resubscribe without thinking. If you have decided to leave Us Magazine, you probably do not need it. Here is how to stay resolved.

Unsubscribe from marketing emails

Us Magazine sends promotional emails to subscribers and cancelled subscribers alike. At the bottom of any email from Us Magazine, find the "Unsubscribe" link. Click it and follow the steps. This removes you from their marketing list, so you will not receive constant "Come back for USD 1.99 per month!" offers that tempt you to resubscribe.

Use a password manager

If you used a weak or simple password for your Us Magazine account, change it now (while you still have access) to a random string of 20+ characters that you save only in a password manager. This makes it much harder to impulsively resubscribe if you cannot remember your old login.

Track your cancellation date

Write down the date you cancelled (including the reference number) in a notes app or document. A month from now, when you feel the urge to resubscribe, look at that date and remind yourself why you cancelled in the first place.

Pricing summary and contact information

Here is the pricing and support information you need to have on hand when you cancel.

Official contact channels

• Website: usmagazine.com
• Help centre: usmagazine.com/help-center/
• Email support: [email protected]
• Phone (US-based): 1-800-555-1234
• Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Standard Time (9:00 PM to 1:00 AM Malaysia time)
• Live chat: available on help centre page (same hours)

Malaysian consumer protection escalation

If Us Magazine refuses to cancel your subscription or continues charging after cancellation, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

• Portal: https://www.kpdnhep.gov.my
• Service: online complaints system for breaches of Consumer Protection Act 1999
• Evidence needed: cancellation request proof, unwanted charge evidence, communication records with Us Magazine

Final checklist before you cancel

Use this checklist to confirm you are ready and have prepared everything you need.

• Take a screenshot of your current subscription plan, renewal date, and cost
  • On website: screenshot your account page
  • On App Store: screenshot your subscription details
  • On Google Play: screenshot your subscription details
• Search your email for the original receipt or confirmation of your subscription
  • File this in a dedicated folder or cloud storage
• Confirm whether you subscribed on the website, iPhone app, or Android app
  • This determines where you cancel
• Identify your renewal date (the date your card will next be charged)
  • Plan to cancel at least 2 days before this date
• Open your chosen cancellation method and have your login ready
  • For website: usmagazine.com login
  • For App Store: Apple Settings app, Subscriptions
  • For Google Play: Google Play app, Subscriptions
• Complete the cancellation steps from this guide and screenshot the confirmation
  • Do not close the page until you see the confirmation message
• Check your email for a cancellation confirmation (within 24 hours)
  • Save this email permanently
• Set a calendar reminder for 7 days after cancellation to check your bank statement
  • Confirm no charge from Us Magazine appears on your card

Conclusion: you have the right to cancel

Cancelling Us Magazine is your right, protected by Malaysia's Consumer Protection Act 1999. The company may not make the process obvious, and the journey may feel frustrating, but you now hold the knowledge and the legal backing to see it through.

Whether you are cancelling because the cost is too high, the content does not match Malaysian interests, or you simply prefer local alternatives, your decision is valid. Tocancel has helped thousands of Malaysian consumers navigate subscriptions exactly like this one, and the pattern is always the same: clarity beats confusion, documentation beats assumptions, and persistence beats obstacles.

Follow the cancellation method that matches your subscription source (website, App Store, or Google Play). Save your confirmation. Monitor your next three billing cycles to ensure no unwanted charges appear. If a charge does slip through, dispute it with your bank immediately using your saved evidence. If the company ignores your cancellation, escalate to KPDNHEP and let Malaysia's consumer protection authorities enforce your rights.

You have all the information you need. Take action today, and you will close this subscription for good. Tocancel has helped thousands of consumers cancel their unwanted subscriptions and reclaim control of their digital spending-and you can too.