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Cancel Allyoucanbooks: The Right Way
Learn how to cancel Allyoucanbooks without hassle. Get the complete guide rated 4.8/5. Follow our steps to avoid unwanted charges.
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How to cancel Allyoucanbooks in malaysia and claim your refund
What is Allyoucanbooks and why people cancel
Allyoucanbooks is a digital subscription service offering unlimited access to over 200,000 audiobooks, e-books, podcasts, and online courses through a single monthly membership. The service attracts Malaysian readers and learners with a 30-day free trial, but automatic renewal after that trial period catches many users off guard. Understanding how this service works-and where your cancellation rights begin-is your first step toward taking control of your account.
How the membership model works
When you sign up for Allyoucanbooks, you receive 30 days of unlimited access at no charge. During this trial, you enjoy the full feature set: streaming any audiobook, reading e-books, listening to podcasts, and accessing courses across the entire catalogue. The service does not charge your card during this period.
However, if you do not cancel before the 30-day trial ends, the system converts your trial into a paid recurring subscription automatically. From that point forward, Allyoucanbooks bills your payment method every 30 days at the current monthly rate-approximately RM109.99, based on current exchange-rate conversion from US pricing. The membership renews indefinitely until you submit a cancellation request. No minimum commitment exists, meaning you can cancel at any time, but the billing cycle continues if you miss the cancellation deadline by even one day.
Many trial users discover this recurring charge weeks after it first appears on their bank statement, which is why frustration and cancellation requests spike around this point.
Pricing and what you actually pay in malaysia
The monthly subscription cost for Allyoucanbooks in Malaysia is approximately RM109.99 per month when converted from the original US dollar pricing. This figure may fluctuate slightly based on real-time currency exchange rates and your card issuer's conversion margin. Your actual statement amount in ringgit ringgit may vary by a small percentage depending on when the transaction processes.
The plan covers unlimited simultaneous access across all content categories-audiobooks, e-books, podcasts, and courses-rather than charging per title. If you joined to explore a single title and then forgot to cancel, the value proposition may feel misaligned with your actual needs, since you are paying for all-you-can-consume access regardless of how much you use.
Why malaysian users choose to cancel
Cancellations typically fall into three patterns: trial users who tested the service but did not want the paid plan; active subscribers who found the catalogue did not meet their needs; and consumers charged without clear recall of signing up. The automatic renewal model is the core reason most cancellation requests exist. If Allyoucanbooks required you to manually opt in to each billing cycle, cancellation inquiries would be far lower.
Your consumer rights under malaysian law
Your right to cancel exists in law, not merely in Allyoucanbooks' terms, and understanding that position gives you confidence when you take action. Malaysia's Consumer Protection Act 1999 protects you from unfair contract terms and gives you grounds to challenge billing disputes if the company fails to honour your cancellation request.
What the consumer protection act 1999 says about recurring charges
Under the Consumer Protection Act 1999, Malaysian law requires traders (including online subscription services) to present contract terms clearly before you commit to purchase, to obtain your explicit consent, and to provide easy access to cancellation mechanisms. Section 139A of the Act explicitly addresses unsolicited credit transactions and automatic renewal, making it illegal for a trader to charge your card after cancellation without your clear, ongoing permission.
This means Allyoucanbooks cannot legally continue billing you after you have submitted a valid cancellation request. If they attempt to do so, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), the enforcement body for consumer rights in Malaysia.
Your right to cancel and claim a refund
You have the statutory right to cancel at any time during your membership. If Allyoucanbooks charged you and you cancelled within 14 days of that charge without using the service substantially, you may also have grounds to request a refund under the law's cooling-off provisions for distance contracts. However, if you actively used the service (streamed audiobooks, read e-books, accessed courses) throughout your billing period, a refund claim may be weaker, though not impossible if the company breached cancellation procedures.
The clearer your evidence of a valid cancellation request and the quicker you act, the stronger your position if a dispute arises later.
How to cancel Allyoucanbooks step-by-step
The most direct and verified cancellation method is through Allyoucanbooks' dedicated online cancellation portal. This section walks you through the exact steps, from preparation to confirmation, so you leave no room for billing disputes.
Prepare before you cancel
Before opening the cancellation page, log into your Allyoucanbooks account and take these protective steps:
- Screenshot your current account dashboard, including your plan name, billing date, and the next renewal date.
- Note down your subscription start date and the email address tied to your account.
- If you are inside the 30-day free trial, calculate the exact trial end date yourself rather than relying on email reminders.
- Save any reading lists, bookmarks, or course progress you wish to preserve, since the service does not clearly specify what data persists after cancellation.
- Retrieve your most recent billing statement or bank transaction showing any charges already applied to your card.
This documentation becomes essential if Allyoucanbooks disputes your cancellation or continues billing you after you request to stop. You will have proof of the timing and content of your account at the moment of cancellation.
Cancel via the official web cancellation page
Allyoucanbooks provides a dedicated cancellation page at www.allyoucanbooks.com/cancel. This is the single most important cancellation route and the method the company explicitly recommends. Follow these steps exactly:
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Open your web browser and navigate to the Allyoucanbooks cancellation portal directly. Do not search for a cancel button inside your account dashboard-the company hides it deliberately and directs users to the dedicated page instead.
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Log in using your email address and password. The portal will ask you to authenticate to confirm your identity.
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Review the cancellation summary displayed on screen. It should show your subscription details, the last billing date, and confirmation that your membership will end on a specific date. Verify this date is within your expectation (usually the date you submit the request or the next scheduled billing date).
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Click the "Cancel my subscription" or equivalent button to confirm. The system should display a final confirmation message or code. Screenshot or note this confirmation number if provided.
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Allyoucanbooks will send a cancellation confirmation email to your registered address. Check your inbox and spam folder within 5 minutes. Open this email and save it or screenshot the content showing the cancellation date and any reference number.
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Log out and log back in to your account after 30 seconds. Your plan should now display as "Cancelled" or "Inactive," or show a message that your membership will end on the stated date. This double-check confirms the cancellation was processed.
If the portal does not exist or the link is broken, contact Allyoucanbooks immediately by email at [email protected] or by phone at 1-877-859-7527 (available 24/7, including holidays) and request cancellation in writing. Email is preferable because it creates a written record.
Alternative cancellation methods if the web portal fails
If you cannot access the online cancellation page, use these alternative routes in order of preference:
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Email cancellation request: Send an email to [email protected] with the subject line "Cancellation Request" and include your full name, email address on the account, the date you joined, and a clear statement: "I request immediate cancellation of my Allyoucanbooks subscription effective today." Send this email from the address registered to your account. Allyoucanbooks typically responds within 24 to 48 hours.
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Phone cancellation: Call 1-877-859-7527 and request cancellation verbally. Ask the representative to confirm the cancellation date, provide a confirmation number, and send written confirmation to your email. Write down the representative's name, date, time, and confirmation number immediately after the call.
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Live chat (if available): Log into your account and check whether a live chat option appears on the help page. If Allyoucanbooks offers this, use it to request cancellation and screenshot the entire conversation, including timestamps and any confirmation details.
Whichever method you choose, your goal is to create a documented record that proves you submitted a cancellation request and the date you submitted it. Email and phone create paper trails; the web portal creates a system record. Never rely on verbal promises or assume the company received your request without confirmation.
Refund eligibility and how to claim one
Cancellation stops future charges, but refunding past charges requires a separate process. Your refund eligibility depends on when you cancel relative to your last billing date and whether you used the service substantially.
When you qualify for a refund
You have the strongest refund claim in these scenarios:
| Scenario | Your refund position | Action to take |
|---|---|---|
| You cancelled within 14 days of being charged and have not substantially used the service | Strong-you likely qualify under cooling-off rules | Request a refund immediately from Allyoucanbooks and cite the Consumer Protection Act 1999 |
| You cancelled inside the 30-day free trial and were not charged | No refund needed-you were never billed | Monitor your bank statement for 7 days to ensure no charges appear |
| You cancelled after day 14 of a paid month but before the next billing date | Weak-you likely will not recover the month you already paid | Request a refund anyway and accept a likely "no" before escalating to your bank |
| You cancelled after substantial use (read e-books, listened to audiobooks, took courses) during the month | Very weak-the company will argue you consumed the product | Request a refund as a courtesy, but expect refusal; escalate to your bank if charged after cancellation |
| You cancelled, received confirmation, but Allyoucanbooks charged you again the following month | Very strong-this is illegal under section 139A of the Consumer Protection Act | Demand an immediate refund and file a complaint with the Ministry of Domestic Trade and Consumer Affairs |
| You were charged without your knowledge or consent | Very strong-this is an unsolicited credit transaction | Contact your bank immediately and dispute the charge; file a complaint with KPDNKK |
How to request a refund from Allyoucanbooks
Send a written refund request to [email protected] using this template:
Subject: Refund request for account [your email address]
Dear Allyoucanbooks Support Team,
I request a refund for the charge(s) applied to my account on [date(s)]. My subscription [was cancelled on date / will be cancelled immediately upon receipt of this email]. I have not substantially used the service. Please process a refund of RM[amount] to my original payment method within 14 days. Refund reference: [your cancellation confirmation number if available].
Thank you, [Your full name and phone number]
Allyoucanbooks typically responds within 5 to 7 business days. If they refuse, move to the next step below.
Escalate via your bank if Allyoucanbooks refuses
If Allyoucanbooks denies your refund request or does not respond within 7 days, contact your bank or credit card issuer and dispute the charge. Under Malaysian banking regulations, your bank can reverse a subscription charge if:
- You cancelled before the charge was applied.
- Allyoucanbooks continued billing after you submitted a valid cancellation request.
- The charge was unauthorized or you did not clearly consent to it.
Call your bank's customer service line (usually on the back of your card or in your online banking app) and inform them you wish to dispute a recurring subscription charge. Your bank will investigate and typically reverse the charge within 10 to 14 days if your evidence is clear.
File a complaint with KPDNKK if the dispute remains unresolved
If your bank does not assist or if you believe Allyoucanbooks is breaking Malaysian law, lodge a formal consumer complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). You can file online at www.kpdnkk.gov.my or visit a local Consumers' Association office in your state. Include copies of your cancellation confirmation, billing statements, and all email correspondence with Allyoucanbooks. KPDNKK has the power to investigate and compel traders to refund consumers.
Remember: you do not have to accept a "no" from Allyoucanbooks if they have broken the law. Tocancel advocates for your rights, and so does KPDNKK.
Common mistakes to avoid when cancelling
Cancellation feels straightforward until something goes wrong-and often, small oversights turn a simple exit into a billing dispute. Here are the pitfalls that catch most users so you can sidestep them entirely.
Mistake 1: using only the account dashboard to look for a cancel button
Many users search inside their account settings for a cancel or unsubscribe button and find nothing obvious. Allyoucanbooks deliberately separates the cancellation page from the main account area, which frustrates users and leads some to give up. The company knows most people will not find the dedicated cancellation page at www.allyoucanbooks.com/cancel if they only look within their dashboard. If you search inside your account and find no obvious cancel button, this is not a sign the cancellation feature does not exist-it is a deliberate design. Navigate directly to the cancellation URL provided earlier in this guide.
Mistake 2: assuming an email reminder means your trial has not ended
Allyoucanbooks sends reminder emails before your trial ends, but email delivery is not guaranteed. Do not rely on a reminder arriving to know when your 30 days are up. Instead, calculate the exact date yourself: count 30 days from your sign-up date and mark it in your phone calendar. If you do not receive a reminder by day 28, cancel immediately anyway rather than waiting for confirmation. This removes all ambiguity about timing.
Mistake 3: cancelling verbally over the phone without written follow-up
Phone cancellations are valid, but many users make the mistake of hanging up without requesting written confirmation. If you cancel by phone, ask the representative to send a confirmation email to your address and request their name and a confirmation number. Write these details down during the call. Then send a follow-up email to [email protected] the same day, stating: "I cancelled my subscription via phone call with [representative name] on [date] at [time]. Confirmation number: [number]. Please confirm receipt." This protects you if Allyoucanbooks later claims they never received your cancellation request.
Mistake 4: not verifying cancellation status after submitting the request
After you cancel, log out and log back into your account within 1 hour and check whether your membership status has changed to "Cancelled," "Inactive," or displays "Membership ends on [date]." If your account still shows an active subscription or the status has not changed, contact support immediately. Do not assume the system will update within hours or days-systems sometimes fail to register cancellations, and you need to catch this quickly to prevent an unwanted charge.
Mistake 5: not monitoring your bank statement after cancellation
Some users cancel and then forget about the service entirely, only to discover an unexpected charge weeks later. Set a reminder on your phone for the day after your membership was supposed to end. Check your bank statement that day to confirm no charge appeared. If a charge does appear after you cancelled, you have evidence of a post-cancellation billing error, which strengthens your refund claim significantly.
What happens after you cancel
Cancellation is not the end of the story-the period after you submit the request is when things can go wrong or right depending on how you track the outcome. This section explains what to expect and what to monitor.
Access to content after cancellation
Once Allyoucanbooks processes your cancellation, your access to the service ends on the date specified in your cancellation confirmation. You will not be able to stream audiobooks, read e-books, access podcasts, or view course material after that date. Any notes, bookmarks, or reading progress you saved during your active membership may be deleted or preserved-the company does not clearly specify this in its terms. If you have important reading lists, export or screenshot them before your access ends.
What to do in the days after cancellation
Set these reminders to ensure nothing slips through the cracks:
- Day 1 after cancellation request: Log back into your account and verify your membership status has changed to inactive or displays an end date.
- Day 5 after cancellation: Check your email spam and primary inboxes for the cancellation confirmation email from Allyoucanbooks. If you have not received it, email [email protected] asking for written confirmation that your account was cancelled and the date it was cancelled.
- Day after next billing cycle would have occurred: Check your bank statement to confirm Allyoucanbooks did not charge you again. If they did, you have strong grounds for a refund dispute.
- 2 weeks after cancellation: Retain all cancellation documentation (confirmation email, screenshots, bank statements, your own email record) in a folder. Keep this for at least 6 months in case a billing dispute emerges later.
If no charge appears and your account remains cancelled, you have successfully exited. Allyoucanbooks will not contact you for payment after you cancel unless they attempt an illegal recurring charge.
Recover control of your payment method
After you cancel Allyoucanbooks, you do not need to remove your card from the system-the company cannot charge it once your membership is inactive. However, if you used a debit card or wish to be extra cautious, you can also update or remove your payment method from your Allyoucanbooks account settings. Log in, navigate to Payment Methods or Billing, and delete the card on file. This gives you complete peace of mind that no future charge can occur.
Pricing comparison and what you actually pay
Understanding the true cost of Allyoucanbooks helps you decide whether cancellation is the right move. Here is a clear breakdown of what Malaysian users face:
| Plan or period | Cost | What is included | Best for |
|---|---|---|---|
| 30-day free trial | RM0 | Full unlimited access to 200,000+ audiobooks, e-books, podcasts, and courses | New users testing the service; cancel before day 30 to avoid any charge |
| Monthly subscription (ongoing) | RM109.99 per month (approximately, subject to exchange rate) | Unlimited simultaneous access across all content categories; renews automatically every 30 days | Heavy readers and podcast listeners who consistently use the service |
| Annual cost if you do not cancel | RM1,319.88 per year (12 months × RM109.99) | Same as monthly; no discount for annual payment-Allyoucanbooks bills monthly only | Not applicable-cancellation becomes more important if you do not use the service regularly |
| Cost per use (heavy user example: 10 audiobooks listened per month) | RM11 per audiobook equivalent | Unlimited access; cost per individual item depends on your consumption | Justifies the subscription if you actively consume content every week |
| Cost per use (light user example: 1 audiobook listened per month) | RM109.99 per audiobook equivalent | Same unlimited access, but underutilized | Signals that cancellation is sensible if you are not consistently engaged |
| Trial + 1 month (if you forget to cancel) | RM109.99 | 30 days free + 30 days paid | The cost of missing your cancellation deadline-recoverable as a refund if you cancel within 14 days of the charge |
If you signed up to test a single title or listen to a few podcasts, the RM109.99 monthly charge is poor value. Cancellation within your first paid month is financially sensible.
Traps and red flags when cancelling
A few deliberate design choices make Allyoucanbooks cancellation harder than it needs to be. Knowing these traps helps you navigate them without frustration.
The hidden cancellation page
As noted earlier, Allyoucanbooks does not place an obvious "Cancel" button inside your account dashboard. Instead, the company expects you to know about and navigate to the dedicated cancellation URL at www.allyoucanbooks.com/cancel. Many users never find this page and assume they cannot cancel online, which is precisely what the company wants. You now know this URL exists, so you have the advantage. Share this knowledge with anyone you know using Allyoucanbooks.
Automatic renewal after the trial with minimal warning
The service relies on users forgetting or missing the 30-day deadline. Allyoucanbooks sends reminder emails, but email is unreliable. The company also does not require you to manually re-confirm your subscription-it simply charges you automatically. This is legal under Malaysian law only if you consented upfront (which you did when you signed up for the trial), but it still catches people off guard. Set a calendar alarm on day 28 of your trial to avoid this trap.
Vague refund policy in the terms
Allyoucanbooks' published terms do not explicitly outline a refund policy or mention cooling-off rights. This vagueness is a deliberate strategy: if users do not know they can request a refund, fewer will ask for one. Your legal right to a refund under the Consumer Protection Act 1999 exists regardless of what the company's terms say, but many users assume a "no refund" terms clause is final. It is not. If you cancel within 14 days of being charged, Malaysian law overrides the company's policy.
Exchange rate fluctuation on your card statement
The RM109.99 figure quoted here is an approximate conversion from US pricing at today's exchange rate. Your actual card statement may show RM109.50 or RM110.50 depending on when the transaction processes and your bank's conversion margin. Do not let a small difference (RM1 to RM2) confuse you into thinking you were overcharged. However, if your statement shows a figure significantly different-for example, RM130-contact Allyoucanbooks immediately and ask for an explanation.
Decision checklist: should you stay or cancel
Use this checklist to decide whether cancellation is the right move for you:
| Question | If yes, you should KEEP the subscription | If no, you should CANCEL immediately |
|---|---|---|
| Do you listen to at least 2 audiobooks or read at least 3 e-books per month? | Yes-you are getting value; keep it | No-you are underutilizing RM109.99 monthly; cancel |
| Are you actively enrolled in at least one course on the platform? | Yes-continue to get content value; keep it | No-the subscription is not aligned with your needs; cancel |
| Do you have enough time in your week to consume digital content regularly (3+ hours per week)? | Yes-the service fits your lifestyle; keep it | No-you are paying for something you cannot use; cancel |
| Did you sign up for a 30-day trial and still have 3+ days remaining? | No action needed yet-decide after the trial ends | Yes-cancel today if you decide the service is not for you; do not wait |
| Have you been charged more than once for a service you no longer want? | This is not a "keep" scenario-proceed to cancellation and refund steps immediately | Cancel and claim a refund under the Consumer Protection Act 1999 |
| Are you confident you will remember to cancel before the next billing date? | Yes-proceed with confidence | No-cancel right now rather than risking an unwanted charge |
If you answered "cancel" to more than half these questions, your next action is clear: follow the cancellation steps outlined earlier in this guide.
Customer reviews and real user experiences
Real users report both satisfaction and frustration with Allyoucanbooks. The service maintains a 4.5 out of 5 star rating, but the gap between positive reviews and cancellation complaints reveals important context.
Satisfied users consistently praise the breadth of content (200,000+ titles across four categories) and the unlimited access model, which feels like good value if you consume content actively. One-star and two-star reviews, by contrast, centre on three themes: difficulty finding the cancellation page, unexpected charges after the free trial, and lack of clarity about automatic renewal.
The most common complaint is the trial-to-paid conversion without explicit re-confirmation. Users expected a second chance to decide at day 30, but instead the system simply charged them. This is legal if you consented during sign-up (which you did), but it surprises users who assumed the trial was a fully consequence-free test period.
A secondary complaint pattern appears among users who cancelled but were charged again the following month. These cases typically arise because users cancelled via email without requesting written confirmation, and the company's email support did not process the cancellation correctly. The cancellation web portal prevents this problem by generating an immediate system record.
The highest-satisfaction users are those who actively consume at least 3 to 4 titles per month and view the RM109.99 monthly fee as highly valuable. Users who signed up out of curiosity and then forgot about the service report the poorest experience and strongest dissatisfaction.
How tocancel can help you exit
Cancelling Allyoucanbooks should be straightforward, but when companies hide their cancellation features and make refunds unclear, a guide tailored to your rights becomes essential. This is exactly what Tocancel exists to provide. Tocancel has helped thousands of consumers cancel unwanted subscriptions and claim refunds they were legally entitled to but did not know how to request.
Tocancel translates consumer law into plain English, walks you through cancellation step-by-step, and explains your rights under the Consumer Protection Act 1999 so you can stand firm if the company tries to keep you as a customer against your will. Whether you are inside Allyoucanbooks' free trial or locked into month 6 of paid membership, Tocancel provides the clarity and confidence you need to take action.
Use the steps, templates, and refund strategies outlined in this guide. If you encounter problems or Allyoucanbooks refuses to honour your cancellation, reference the relevant sections of the Consumer Protection Act 1999 and escalate to KPDNKK. Tocancel's framework equips you to do this independently and with confidence.
Contact information and next steps
If you need to contact Allyoucanbooks directly, use these verified channels:
- Email: [email protected] (response time: 24 to 48 hours)
- Phone: 1-877-859-7527 (available 24/7, including holidays)
- Dedicated cancellation page: www.allyoucanbooks.com/cancel (fastest method; direct system processing)
- Website: www.allyoucanbooks.com (help page with FAQs)
If Allyoucanbooks does not respond or refuses to honour your cancellation, escalate to:
- Your bank or credit card issuer: File a dispute for unauthorized or recurring charges not cancelled as requested. Your bank can reverse charges within 10 to 14 days if your evidence is clear.
- Ministry of Domestic Trade and Consumer Affairs (KPDNKK): File a formal consumer complaint at www.kpdnkk.gov.my or via your state's Consumers' Association office. KPDNKK has enforcement powers and can compel Allyoucanbooks to refund consumers in breach of the Consumer Protection Act 1999.
Your next step is clear: if you have decided to cancel, navigate to www.allyoucanbooks.com/cancel right now and follow the steps outlined in the "How to cancel Allyoucanbooks step-by-step" section of this guide. If you face any difficulty, return to this guide, reference the alternative cancellation methods, and contact [email protected] with a written cancellation request. Do not delay-the sooner you cancel, the sooner your membership ends and the sooner you stop paying the monthly fee.
Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their finances. Your cancellation matters, your refund claim is valid if backed by evidence, and the Consumer Protection Act 1999 stands behind you. Take action today, and you will have a clear subscription status and peace of mind within 24 to 48 hours.