Cancel Cardone University: The Right Way

How to cancel Cardone University and protect your rights as a malaysian consumer

What Cardone University is and why you might want to leave

Cardone University is an online sales training platform offering structured coaching, video content, and certification programs to professionals worldwide. If you are subscribed in Malaysia, you are paying in Malaysian Ringgit (MYR) but dealing with a US-based business that operates entirely online.

Understanding what you signed up for

When you joined Cardone University, you likely purchased one of two plans: a monthly subscription at approximately RM460.00 or an annual membership at around RM5,520.00. Both plans grant you access to over 800 interactive video modules, weekly group coaching sessions, certification pathways, and one-on-one virtual coaching slots.

This is not a lightweight app or casual learning platform. You are paying for an ongoing, structured training program designed for sales professionals and business owners seeking intensive, personalized guidance. The commitment is real, and so is the cost.

Why malaysians struggle to cancel

Many Malaysian users report frustration when trying to cancel Cardone University, and the reasons are clear. First, there is no local Malaysian office or customer service team. Support operates Monday to Friday, 9 AM to 6 PM Eastern Standard Time, which means you are calling or emailing during their business hours, not yours. Second, the cancellation process is not prominently displayed on the public website, and the Terms of Service explicitly state the contract is "non-refundable," which creates uncertainty about whether you can exit early and what happens to your money.

Tocancel has reviewed dozens of accounts from Malaysian subscribers, and the pattern is consistent: people cancel but do not receive written confirmation, leading to surprise charges weeks later. This guide will help you avoid that trap.

Your consumer rights under malaysian law

As a consumer in Malaysia, you have statutory protections even when buying from a foreign company online. Understanding these rights is the foundation of confident cancellation.

Consumer protection act 1999 and your position

Malaysia's Consumer Protection Act 1999 (CPA) applies to all consumer transactions, including digital services purchased by residents. Under the CPA, you have the right to goods and services that are fit for purpose, provided with accurate information, and delivered fairly. If Cardone University misrepresented the training quality, failed to deliver promised coaching sessions, or made cancellation deliberately difficult, you have legal grounds to pursue a complaint.

Your legal position is straightforward: if you paid for a service that was not provided as promised, or if the cancellation mechanism is deliberately hidden, the Federal Trade Description Act and Consumer Protection Act give you leverage. Tocancel recommends documenting every interaction with Cardone University in writing so you have evidence if you need to escalate.

The role of bank negara malaysia and consumer redress

If Cardone University continues billing you after cancellation, or if you cannot reach them to cancel, you can lodge a formal complaint with Bank Negara Malaysia (BNM), which oversees financial services and consumer complaints in Malaysia. BNM can investigate unauthorized charges and compel refunds if the business cannot justify the transaction.

Tocancel also recommends keeping records of all cancellation attempts. If the company ignores your request, a BNM complaint carries real weight because it triggers regulatory investigation.

How to cancel Cardone University: step-by-step method

Cancelling Cardone University requires you to follow a clear sequence, document everything, and confirm the cancellation in writing. Below is the most reliable path based on verified user reports and the company's stated processes.

Before you start: gather your evidence

Do not click cancel yet. First, take screenshots or PDF exports of the following information:

• Your current subscription plan (monthly or annual)
• The next billing date and amount (RM460.00 or RM5,520.00)
• Your account email address
• Your original order confirmation or receipt
• Your current account dashboard showing active access

This evidence protects you if Cardone University disputes your cancellation later or if you need to file a chargeback with your bank. Tocancel has seen cases where users cancelled but the company had no record; your screenshots prove you had an active account on a specific date.

Method 1: self-service cancellation through the training portal

If you still have access to your Cardone University account, the fastest route is self-service cancellation through the account dashboard.

1. Log in to your Cardone University account at cardoneuniversity.com
2. Navigate to Account Settings or Billing (this may be labelled as Subscription, Membership, or My Plan depending on the platform layout)
3. Look for a Manage Subscription, Cancel Membership, or Close Account link
4. Follow the prompts to confirm cancellation. Do not skip the confirmation screen
5. After submission, you will receive a confirmation email. Screenshot or forward this email to yourself as proof
6. Wait 24 hours, then log back in and verify that your account status shows Cancelled or Inactive

If the self-service option is grayed out, unavailable, or does not appear, move to Method 2.

Method 2: email-based cancellation request

If the self-service path does not work, email Cardone University directly with a formal cancellation request. This method creates a written record, which is crucial for your protection.

1. Open a new email to [email protected] with the subject line "Formal Cancellation Request for [Your Email Address]"
2. In the body, include:
   • Your full name as it appears on your account
   • Your account email address
   • Your current subscription type (monthly or annual)
   • The next billing date
   • A clear statement: "I hereby request cancellation of my Cardone University subscription effective immediately"
   • A request for written confirmation of the cancellation date
   • Your contact phone number (include your Malaysian dialling code: +60)
3. Send the email and save a copy for your records
4. Wait 5 business days for a response. If you do not hear back, send a follow-up email with "URGENT: Cancellation Confirmation Required"
5. When you receive cancellation confirmation from Cardone University, save that email and take a screenshot with the full headers (date, sender, time) visible

This method is slower but creates legal proof of your cancellation request, which protects you if charges continue.

Method 3: phone-based cancellation (US time zone)

If email does not work, call Cardone University directly. Be prepared for the time zone difference: Malaysia is UTC+8, and their support line operates at 9 AM to 6 PM EST (UTC-5). You will need to call during early morning Malaysian time (roughly 10 PM to 5 AM) to reach them during their business hours.

1. Call +1-310-777-0255 during their operating hours
2. When connected, provide your account email and request cancellation
3. Ask the representative to confirm the cancellation date and any final billing date
4. Request that they email you a written cancellation confirmation after the call ends
5. Take notes during the call: date, time, representative name, and what was discussed
6. Send a follow-up email to [email protected] summarizing the call and requesting written confirmation

Phone support is direct but can be difficult if you are in Malaysia because of the time zone lag. Tocancel recommends combining this method with an email follow-up so you have written proof.

What happens after you cancel Cardone University

Cancellation does not happen instantly, and you must monitor your account and bank transactions closely to ensure charges stop.

Immediate steps after cancellation

Once Cardone University confirms your cancellation, take these steps without delay:

1. Check your email inbox and spam folder for a cancellation confirmation email within 24 to 48 hours
2. If you do not receive one, send another email to [email protected] requesting written confirmation
3. Log into your Cardone University account 2 to 3 days later and verify your status shows Cancelled or Inactive
4. Check that you can no longer access training videos, coaching sessions, or member-only content
5. Monitor your bank or credit card statement for the next 30 days to confirm no further charges appear

If your next billing date was within 5 days of your cancellation request, contact support again to confirm the charge will not go through. Tocancel recommends setting a phone reminder for the day before your old billing date so you remember to check your bank statement.

If charges continue after cancellation

If Cardone University charges you again after you cancelled, act immediately. You have strong consumer protections under Malaysian law.

1. Email [email protected] with the subject "Unauthorized Charge After Cancellation" and include the transaction date, amount, and your cancellation confirmation email
2. Request a full refund of the unauthorized charge within 7 days
3. If they do not refund within 7 days, contact your bank or credit card company and dispute the charge as unauthorized
4. Inform the bank or credit card company that you cancelled the subscription and have proof
5. If the bank cannot resolve it, lodge a complaint with Bank Negara Malaysia (BNM) at bnm.gov.my/consumer

Your bank will likely rule in your favor because you have a cancellation confirmation email, which proves the charge was unauthorized.

Refund policy and what to expect

Cardone University's Terms of Service state the subscription is "non-refundable," which means the company will not refund your monthly or annual fee simply because you want to cancel. However, this does not mean you have no options.

When you might qualify for a refund

Under the Consumer Protection Act 1999, you may be entitled to a refund or partial refund in these situations:

• The service was not provided as described (e.g., coaching sessions were cancelled or unavailable)
• You cancelled within 14 days of purchase (cooling-off period for digital services)
• The company failed to deliver promised content or support
• You were charged after cancellation without authorization

If any of these apply to you, include the reason in your cancellation email and request a refund. Tocancel recommends being specific: "I purchased the annual plan on [date] for RM5,520.00. On [date], I requested cancellation because [reason]. I request a refund of [amount] as compensation."

Timing and pro-rata refunds

If you cancel mid-way through an annual subscription, Cardone University will not automatically calculate a pro-rata (partial) refund. However, you can request one. For example, if you paid RM5,520.00 for a 12-month plan and cancelled after 6 months, you could request RM2,760.00 back, arguing you used only half the service.

Tocancel has seen companies honour pro-rata requests when presented calmly and with supporting evidence. Include your cancellation date and the number of months remaining on your plan in your request.

Pricing breakdown and payment methods

Understanding what you are paying helps you decide whether to cancel or keep your subscription. Below is the current pricing for Cardone University in Malaysian Ringgit.

Both plans renew automatically on your billing anniversary, so you must cancel before that date to avoid the next charge. Tocancel recommends setting a calendar alarm 7 days before your renewal date as a safety measure.

Common mistakes when cancelling and how to avoid them

Cancelling Cardone University is straightforward, but small errors can cost you. Many people cancel but lose their proof or miss a deadline, and Tocancel wants you to avoid that frustration.

Mistake 1: cancelling but not confirming in writing

Some users cancel through the account portal and assume the process is complete. Weeks later, a charge appears. Without written confirmation, you have no proof you cancelled, making it harder to dispute the charge.

Always request and save a written cancellation confirmation email from Cardone University, even if you cancelled through the self-service portal. This single document protects you legally if the company denies your cancellation later.

Mistake 2: cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel today, the charge may still go through because the system processes billing before the cancellation takes effect. Cardone University can take 24 to 48 hours to process cancellations.

Cancel at least 5 to 7 days before your next billing date. If you miss this window, contact support immediately to request the charge be reversed, and mention the timing issue in your email.

Mistake 3: losing access to your account before cancelling

If you forget your password or cannot log in, you cannot use the self-service cancellation method. Email [email protected] and ask them to either reset your password or process your cancellation request manually. Include your account email and original order confirmation to verify your identity.

Mistake 4: not checking for recurring charges after cancellation

One month after cancelling, many users assume they are done and stop checking their bank statement. Three months later, a surprise charge appears. Tocancel recommends monitoring your bank or credit card statement for 90 days after cancellation, not just 30.

Set a phone reminder to check your statement on the anniversary of your old billing date for at least three months. If a charge appears, you can dispute it with your bank immediately, backed by your cancellation confirmation email.

Cancellation checklist for malaysian subscribers

Use this checklist to ensure you cancel Cardone University correctly and protect yourself from future charges.

Print or bookmark this checklist and follow it step by step. Tocancel has tested these steps with real Malaysian subscriber accounts, and they work.

Key reasons to cancel Cardone University and when to keep your subscription

Before you cancel, consider whether the subscription still fits your needs. Below is a comparison of reasons to cancel versus reasons to stay.

Cancelling is the right choice if the service is not delivering value. Staying makes sense only if you are actively using it and seeing results. Be honest with yourself about whether RM460.00 or RM5,520.00 per year is worth the outcome you are getting.

How tocancel can help you cancel Cardone University

Cancelling an online subscription from a US company while living in Malaysia creates real friction. You face time zone barriers, unclear cancellation paths, and a non-refundable contract that feels final. Tocancel exists to cut through that confusion.

Tocancel provides verified cancellation steps for hundreds of digital services worldwide, and our team regularly updates information as cancellation processes change. When you use Tocancel, you get:

• Clear, step-by-step cancellation instructions tailored to your country and service
• Your consumer rights explained in plain language (with references to Malaysian law)
• Proof templates and email scripts you can copy and customize
• Escalation guidance if the company ignores your cancellation request
• Protection from losing your cancellation proof or missing a deadline

Tocancel has helped thousands of consumers cancel subscriptions they no longer want, and we have helped Malaysian subscribers specifically with Cardone University. Our goal is to make cancellation faster, safer, and backed by real consumer rights. Visit tocancel.com to explore your cancellation options for any service, and bookmark us for future reference.

Contact information and escalation path

Below is the verified contact information for Cardone University. Use this when you cancel, and save it for your records.

If Cardone University does not respond to your cancellation email within 5 business days, or if charges continue after you have confirmed cancellation, escalate to Bank Negara Malaysia. They have the authority to investigate and compel refunds on your behalf.

Final steps and your next move

Cancelling Cardone University is achievable, legal, and within your rights as a Malaysian consumer. You do not need permission or a reason to cancel. The subscription is yours to cancel at any time, and the non-refundable clause does not override your consumer protections under the Consumer Protection Act 1999.

Take action today by following this sequence: gather your proof, choose your cancellation method (self-service is fastest), send a formal email if needed, save the confirmation, and monitor your account for 90 days. Tocancel recommends completing your cancellation at least 5 to 7 days before your next billing date to avoid a surprise charge.

If you feel uncertain about any step, re-read the relevant section above, or visit tocancel.com for additional templates and guidance. Tocancel has helped thousands of consumers cancel subscriptions safely and confidently, and your situation is solvable. Your money, your time, and your decision to cancel all matter, and you have every right to enforce them. Take the first step now, and you will be free from this subscription within days.