Cancel Sololearn: Step-by-Step Guide

How to cancel Sololearn in malaysia and stop recurring charges

What is Sololearn and why you might need to cancel

Sololearn is an online coding platform that offers both free and paid learning paths. You can learn Python, Java, JavaScript and dozens of other languages through interactive lessons. The free tier gives you limited access, but when you pay for Sololearn PRO or MAX, you unlock full course access, unlimited practice exercises, and shareable certificates.

In Malaysia, Sololearn charges you in Malaysian Ringgit (RM), which makes pricing transparent. However, this is a recurring subscription - not a one-time purchase. Many Malaysian users subscribe during a trial or promotional offer, then discover an unexpected charge on their next billing cycle. If you no longer use the platform or no longer need the paid features, cancelling now prevents future charges and protects your money.

How Sololearn pricing works in malaysia

Sololearn offers several tiers, each with different features and annual renewal dates. Understanding your current plan is the first step toward cancelling confidently.

If you signed up on a monthly plan at RM28.90, you are paying far more annually than if you switch to the annual plan. This is one reason many Malaysian users decide to cancel - the ongoing cost no longer justifies the benefit.

Why people in malaysia cancel Sololearn

You might cancel for several reasons. Perhaps you completed the courses you needed. Maybe you found a different platform that suits your learning style better. Or you simply did not realise the recurring charge would keep hitting your card month after month. Whatever your reason, Tocancel recommends you act quickly to avoid paying for a service you are no longer using.

Crucially, deleting the Sololearn app does not cancel your subscription. You must manually cancel through your account settings or the platform where you subscribed (App Store, Google Play, or the Sololearn website). If you do not take this step, your card will be charged again on your renewal date.

Your consumer rights and what malaysian law protects

When you subscribe to Sololearn in Malaysia, you are protected by the Consumer Protection Act 1999. This law gives you clear rights over recurring charges and misleading subscription terms.

What the consumer protection act 1999 says about subscriptions

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a subscription without penalty during a cooling-off period, and the right to receive clear information about renewal dates, charges, and cancellation methods before you pay. If Sololearn's website, email confirmation, or app does not make the renewal date and amount crystal clear, that is a breach of your rights.

Additionally, any recurring charge must be explicitly agreed to by you in writing or through a clear digital confirmation. If you believe Sololearn charged you without proper consent, or if the cancellation process is deliberately obscured, you can file a complaint with the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Your legal position: You own the right to cancel at any time without penalty. If Sololearn refuses to honour your cancellation request or continues charging after you cancel, you can escalate to MDTCA. You are not locked in indefinitely.

What tocancel recommends before you escalate

Before filing a formal complaint, document everything. Take screenshots of your cancellation confirmation, save any confirmation emails, and note the date you cancelled. Tocancel advises you to keep records of every charge that appeared after you cancelled, as these form evidence of either a cancellation failure or an unauthorized charge. This evidence will be essential if you need to dispute with your bank or file a consumer complaint.

How to cancel Sololearn: step-by-step for each platform

Sololearn offers three ways to subscribe: the official website, Apple App Store, or Google Play. Your cancellation method depends on where you set up your subscription.

Cancel via the Sololearn website account

If you subscribed directly through sololearn.com, this is the quickest path. Follow these exact steps:

1. Log in to your Sololearn account at sololearn.com
   • Go to the top right corner where your profile avatar appears
   • Click your avatar or name
2. Select Settings from the dropdown menu
   • Look for a Billing, Subscriptions, or Account section
3. Find the Subscription or Manage Subscriptions option
   • You will see your current plan, renewal date, and price in RM
4. Click Cancel Subscription or similar button
   • Sololearn may ask you why you are cancelling
   • This is optional; you can skip the survey
5. Confirm the cancellation
   • A final message will appear confirming your cancellation
   • Screenshot this message immediately
6. Check for a confirmation email
   • Sololearn should send an email to the address on file
   • Keep this email as proof of cancellation

After these steps are complete, you should have no more charges. However, if you subscribed during a trial, check whether the cancellation took effect before or after the trial ended. If it took effect after, you may be charged once more before the cancellation is finalized.

Cancel through apple app store (iOS)

If you subscribed via the Sololearn app on your iPhone or iPad, Apple manages your subscription. Here is how to cancel:

1. Open Settings on your iOS device
2. Tap your name at the top
   • This opens your Apple ID menu
3. Select Subscriptions
   • You will see a list of all your active subscriptions
4. Find Sololearn in the list and tap it
5. Tap Cancel Subscription
   • Apple will show you the cancellation date and any remaining access
6. Confirm the cancellation
   • Take a screenshot before you leave this screen

Your subscription will end on the date shown. You retain access until that date, then it stops. Important: cancelling through the App Store does not cancel your Sololearn account itself; it only cancels the payment arrangement with Apple.

Cancel through google play (Android)

If you subscribed via the Sololearn app on an Android phone, Google Play manages your subscription. Follow these steps:

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right
   • Select Payments and subscriptions
3. Tap Subscriptions
4. Find Sololearn in the list and tap it
5. Tap Cancel subscription
   • Google will ask if you are sure and may offer a discount
6. Confirm by selecting Cancel subscription again
   • Screenshot the confirmation screen

Like Apple, Google Play will stop billing on your renewal date. Your access ends at that point. Tocancel recommends checking your payment method settings in Google Play afterward to ensure no other subscriptions are active.

What happens after you cancel Sololearn

The moment you successfully cancel, your subscription enters a wind-down period. Understanding what occurs next prevents confusion and false alarms.

Access and data after cancellation

Once you cancel, your access to premium features ends on the renewal date (or immediately, depending on Sololearn's policy at that moment). You retain access to free content. However, Sololearn's Terms do not clearly explain whether your saved certificates, course progress, and projects remain accessible after cancellation. Tocancel advises you to download or screenshot any important certificates or project portfolios before your cancellation takes effect.

If you ever want to resubscribe, your account will still exist, and you may be able to regain access to your progress. However, do not rely on this. Download what matters now.

Refunds and billing cycles

Sololearn's refund policy is strict. If you cancel before your renewal date, you are not automatically entitled to a refund of the amount you paid. However, if you cancel within a few days of renewing (sometimes called a grace period), you may qualify for a refund. This varies by case.

If you have a legitimate reason for a refund - such as unauthorized billing, a system error, or misleading terms - contact Sololearn directly at [email protected] with your proof of cancellation and the billing descriptor from your bank statement. Include screenshots of everything.

Tocancel recommends requesting a refund in writing via email so you have a record. Save the email and any reply for later use if you need to escalate to your bank or MDTCA.

What to do if charges continue after cancellation

If a charge appears on your statement after you cancelled, do not panic. This may be a delayed processing issue, or Sololearn may not have correctly processed your cancellation. Follow these steps:

1. Log back into Sololearn and confirm your cancellation status
   • Check the Subscription or Manage Subscriptions page
   • It should say "No active subscription" or similar
2. Check the date of the erroneous charge
   • If it is within 7 days of your cancellation request, it may be a processing delay
3. Email Sololearn at [email protected] with:
   • Your account email address
   • Screenshots of your cancellation confirmation
   • The date and amount of the unexpected charge
   • Your bank statement showing the charge
4. Request either (a) confirmation that cancellation went through, or (b) a full refund
   • Keep a copy of this email
5. If Sololearn does not respond within 14 days, contact your bank or card issuer
   • Dispute the charge as an unauthorized or failed cancellation
   • Provide your email to Sololearn and their non-response as evidence

Your bank has a duty to investigate unauthorized charges. If you have documentation of your cancellation attempt, your bank is likely to reverse the charge in your favour.

Common mistakes when cancelling Sololearn

Many Malaysian users cancel and then feel confused when something still goes wrong. These are the traps Tocancel warns you about.

Deleting the app is not cancellation

This is the single biggest mistake. You can delete Sololearn from your phone, but your subscription remains active in the background. Your card will be charged on the renewal date. The app is just software; the subscription is tied to your Sololearn account or your payment method (Apple ID or Google Play account). Always cancel the subscription before you delete the app.

Cancelling on the wrong platform

If you subscribed through Google Play, you must cancel through Google Play - not the Sololearn website. If you cancel on the website but paid through Apple App Store, the website cancellation may not affect Apple's billing. Check where you first saw the charge on your bank statement, then cancel on that same platform. Tocancel recommends cancelling on all platforms if you are unsure where you subscribed.

Not keeping proof of cancellation

If a charge appears after you cancel and you have no screenshot or email confirming the cancellation, proving your case becomes much harder. Always take a screenshot and save confirmation emails. These are your legal evidence.

Waiting for the support team

Sololearn's support is email-based and can be slow. There is no live chat or phone line listed for Malaysian users. If you email support, expect a reply in 3 to 7 working days. Do not delay your cancellation waiting for support. Cancel immediately using the steps above, then follow up with support if you have questions about access or refunds.

Checklist: ensure your Sololearn cancellation is complete

Before you close this page, run through this checklist to confirm your cancellation worked:

• You have logged into your Sololearn account (or your payment platform) in the last 24 hours
• You have taken a screenshot of the cancellation confirmation message
• You have received a confirmation email from Sololearn, Apple, or Google Play
• You have saved that confirmation email in a folder labelled "Cancellations" or similar
• You have checked your bank statement to identify the billing descriptor (the label showing on your statement)
• You have downloaded or screenshotted any certificates or course progress you want to keep
• You have noted the date when your access ends (your final renewal date)
• You have set a calendar reminder for the renewal date to verify no charge appears

If you have checked all eight items, your cancellation is secure. Tocancel has helped thousands of consumers cancel recurring subscriptions by following this exact method.

How tocancel helps you stay protected

Tocancel (tocancel.com) is a consumer resource designed to help Malaysian users like you understand your rights and cancel subscriptions confidently. Tocancel provides step-by-step guides for hundreds of services, real-time updates when companies change their terms, and clear advice on your legal rights under Malaysian consumer law.

Why tocancel is your ally

When you cancel a subscription, you want speed, clarity, and certainty. Tocancel gives you all three. Our guides are written by consumer rights advocates who understand Malaysian law. We do not work for the companies you are cancelling; we work for you.

If you discover that Sololearn (or any other service) has refused your cancellation or continued charging after you cancelled, Tocancel can help you draft a complaint to MDTCA or the FMCA. We can also direct you to your consumer rights and the legal steps to recover your money.

What to do if Sololearn refuses to cancel

If you follow the steps above and Sololearn still refuses to process your cancellation, or if charges continue after you have cancelled:

1. Document everything in writing
   • Email Sololearn at [email protected] with your cancellation request, screenshots, and the dates of unwanted charges
   • Keep copies of all emails
2. Wait 14 days for a response
3. If Sololearn does not respond or refuses:
   • File a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at www.kpdnkk.gov.my
   • Include all your screenshots, emails, and bank statements
   • Include your consumer case reference number (if you have one)
4. Contact your bank and dispute the charges
   • Provide your MDTCA complaint reference as supporting evidence

Tocancel recommends keeping detailed records throughout this process. Each email, screenshot, and bank statement becomes part of your case file. If you need guidance on filing a complaint, Tocancel can walk you through the language and format MDTCA requires.

Summary: your next steps

Cancelling Sololearn in Malaysia is straightforward when you know where to look and what to do. You have the legal right to cancel at any time. The Consumer Protection Act 1999 protects you, and you have three methods available: the Sololearn website, Apple App Store, or Google Play.

Start now by identifying where you subscribed. Log in, find the cancellation button, and click it. Take a screenshot. Save the confirmation email. Mark your calendar for the renewal date to verify no charge appears. If a charge does appear after cancellation, contact Sololearn by email with your proof, and if they refuse, escalate to MDTCA or your bank.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money lost to recurring charges. Your situation is not unique, and you are not alone. You have clear rights, proven steps, and legal backing. You can fix this. Cancel today and regain control of your card.

For more guidance on cancelling Sololearn or any other subscription, visit Tocancel at tocancel.com. We are here to help you understand your rights and take action with confidence.

Contact information for Sololearn and consumer agencies

Sololearn support

Sololearn does not maintain a listed postal address in Malaysia or a phone line for customer support. All contact is through email:

• Email: [email protected]
• Website: sololearn.com
• FAQ page: sololearn.com/en/FAQ

Sololearn's Terms and Conditions are located at sololearn.com/en/terms_conditions. If you need to reference your rights during any dispute, that page is the official legal document.

Malaysian consumer protection authorities

If you need to escalate a complaint beyond Sololearn's support:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): www.kpdnkk.gov.my | Hotline: 1-800-88-5000
• Federation of Malaysian Consumers Associations (FMCA): www.fomca.org.my

Both agencies can investigate complaints about unauthorized charges and refused cancellations. MDTCA has the legal power to compel refunds and enforce your rights under the Consumer Protection Act 1999. File your complaint in writing with supporting evidence, and keep your reference number for follow-up.