Cancel Auroraprima: The Right Way

How to cancel Auroraprima in malaysia and protect your rights

Understanding Auroraprima and what you are paying for

Auroraprima is a digital subscription service offering audiobooks, podcasts, and exclusive articles on a recurring monthly or lifetime basis. The service operates through auroramaster.com and related checkout pages, though you may see the brand name listed differently on your bank statement or inside your account dashboard. This matters because confusion over brand names is one of the top reasons people struggle to cancel on their first attempt.

The subscription model and free trial explained

You get a 7-day free trial when you sign up, which gives you full access to all Pro features at no cost. After 7 days, the subscription converts to a paid monthly plan automatically unless you cancel before the trial ends. According to the verified terms, "Subscriptions renew automatically on a monthly basis until canceled by the user" and "A 7-day free trial is available." This is a critical detail: your cancellation deadline is day 7, not day 30.

If you have already moved past the free trial, your subscription renews on the same day each month. Your access continues until the end of the current billing period, even after you cancel. This means you will not lose access immediately, but you will stop being charged after your current month expires.

Pricing and billing in malaysian ringgit

The service bills in USD, but here are the approximate costs in Malaysian ringgit (RM) at the current conversion rate of 1 USD = 4.72 MYR:

If you chose the monthly plan, you will be charged approximately RM14 every 30 days starting from day 8 of your trial. If you purchased the lifetime plan, you made a single payment of RM118 and have no recurring charges. Either way, Tocancel recommends saving a screenshot of your billing page before you cancel, so you have proof of your plan type if a dispute arises later.

Your consumer rights when cancelling a subscription in malaysia

You have legal protections under Malaysian consumer law that apply to this cancellation, and understanding them puts you in a stronger position if the company refuses to cancel or charges you after you have requested cancellation.

What the consumer protection act 1999 says about subscriptions

Malaysia's Consumer Protection Act 1999 gives you the right to cancel a distance contract (any purchase made online, by phone, or by post) within 14 calendar days of purchase, provided certain conditions are met. For a free trial that converts to a paid subscription, your 14-day cooling-off period starts from the day you receive the confirmation of your subscription contract, not from when you first signed up.

In practice, this means if you realise within 14 days that you do not want the service, you can cancel and request a refund of any charge made after the trial ended. The company must process your refund within 14 days of receiving your cancellation request. If they refuse to refund, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP).

Your legal position is clear: you have the right to cancel at any time, and if you cancel within 14 days of being charged, you are entitled to a full refund. Tocancel exists to help you exercise that right confidently.

What happens after you cancel

Once you submit a cancellation request through the account page or via email, the company should send you a confirmation within 48 hours. Your subscription will not renew at the next billing date. However, you will retain access to content until your current billing period expires, which is standard practice for digital services in Malaysia.

If you cancel mid-cycle (for example, on day 15 of a 30-day month), you will still have access for the remaining 15 days. You are not entitled to a pro-rata refund for unused time unless you cancel within the 14-day cooling-off period mentioned above.

How to cancel Auroraprima step by step

Cancellation is straightforward once you know where to look. Tocancel has identified the main cancellation routes based on how you subscribed, and we walk you through each one below.

Cancel through your account page on the website

This is the primary cancellation method if you subscribed directly through auroramaster.com. Follow these steps:

1. Log in to your Auroraprima account using your email and password.
   • Go to the main website login page.
   • Enter your registered email address.
   • Enter your password.
2. Navigate to your account settings or membership page.
   • Look for a profile icon or gear icon in the top right corner.
   • Click on "Account" or "Settings".
   • Select "Membership Plan" or "Subscription".
3. Find the cancellation option.
   • You should see a button labelled "Cancel Subscription" or "Cancel Plan".
   • If you do not see it immediately, scroll down or look under "Billing" or "Plan Details".
4. Click the cancellation button and confirm your request.
   • The system may ask you to select a reason for cancellation (this is optional and does not affect your cancellation).
   • The system may offer a discount to keep you subscribed (you can ignore this).
   • Confirm the cancellation by clicking the final confirmation button.
5. Save your confirmation.
   • A confirmation message will appear on screen.
   • Take a screenshot of this message immediately.
   • Check your email for a cancellation confirmation email within 2 hours.
   • Save or forward this email to yourself as proof.

Your subscription will stop renewing at the next billing date. You will keep access to all content until that date arrives.

Cancel if you subscribed through the app store (iOS)

If you signed up using an Apple ID on an iPhone or iPad, you must cancel through the App Store app, not through the Auroraprima website. Here is how:

1. Open the App Store app on your iOS device.
2. Tap the profile icon (your face or initials) in the top right corner.
3. Tap "Subscriptions".
4. Find Auroraprima in the list and tap it.
5. Tap "Cancel Subscription".
6. Confirm your cancellation and take a screenshot immediately.

Apple will send you a cancellation confirmation email. If you cancel during a free trial, your access ends immediately. If you cancel as a paid subscriber, your access continues until the next billing date.

Cancel if you subscribed through google play (Android)

If you signed up on an Android phone using Google Play, follow these steps:

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Tap "Manage subscriptions".
4. Select Auroraprima from the list.
5. Tap "Cancel subscription".
6. Select a reason (optional) and confirm.
7. Take a screenshot of the cancellation confirmation.

Google will email you a confirmation within 1 hour. Your subscription will not renew at the next billing cycle.

Cancel by email if you cannot access your account

If you have forgotten your password, cannot log in, or the account page is not working, email the support team. The verified refund policy page lists contact information for refund and cancellation requests. Write a clear email with:

• Your full name and registered email address.
• Your next billing date (if you know it).
• A clear statement: "I request to cancel my Auroraprima subscription effective immediately."
• Your phone number (optional but helpful).

Send this email and keep a copy for your records. The company should respond within 48 hours. Tocancel recommends following up with a second email if you do not hear back within 3 business days.

What to do if Auroraprima charges you after cancellation

You have cancelled, but a charge still appeared on your bank statement. This happens more often than it should, and here is exactly what to do.

Gather your evidence first

Before contacting anyone, collect proof of your cancellation and the charge:

• Screenshot of your cancellation confirmation (from the website, App Store, or email).
• Screenshot or photo of the unexpected charge on your bank statement or card.
• Email confirmation of cancellation, if you have it.
• Copy of your original subscription confirmation email.

Keep all of these in one folder, either digital or printed. This is your evidence if you need to escalate the complaint.

Contact Auroraprima support with evidence

Email the support team again with the subject line: "Charge after cancellation - refund request." Attach or reference your cancellation confirmation and the charge screenshot. Be specific: state the charge amount, the date it appeared, and the exact date you cancelled. Ask for a full refund and a written confirmation that your subscription is now cancelled.

Give them 7 business days to respond. If they do not respond or refuse to refund, move to the next step.

File a dispute with your bank

Contact your bank or credit card company and file a dispute for the charge. You will need to explain that you cancelled the subscription and were charged after cancellation. Provide your bank with the screenshots and emails you collected. Your bank has up to 30 days to investigate, and most banks will reverse the charge if your evidence is clear.

Escalate to the ministry of domestic trade and consumer affairs (KPDNKP)

If your bank refuses to help or Auroraprima ignores your refund request, you can file a formal complaint with Malaysia's consumer protection authority. The KPDNKP can investigate unfair billing practices and order a refund. Visit their website (kpdnkp.gov.my) or call their hotline to lodge a complaint. You will need to provide copies of all your evidence.

Tocancel supports readers at every stage of this process, and escalation to KPDNKP is a last resort that almost always results in a refund.

Refunds and what to expect after cancellation

The refund timeline and eligibility depend on when you cancel relative to the 14-day consumer cooling-off period.

If you cancel within 14 days of being charged

You are entitled to a full refund of the subscription fee under the Consumer Protection Act 1999. The company must process this refund within 14 days of receiving your cancellation request. The refund will be credited back to your original payment method, and you should see it within 5 to 10 business days after the company processes it.

If you cancel after 14 days

You are still entitled to cancel immediately, and your subscription will stop renewing. However, you will not receive a refund for the current billing period unless you can show that the company failed to honour your cancellation or made a billing error. Tocancel recommends cancelling at least 5 days before your next billing date if you want to avoid an unexpected charge.

Refund status tracking

After the company confirms your refund, ask for a reference number. Use this to track the refund status with your bank. If 21 days pass and the refund has not appeared, file a dispute with your bank immediately.

Common mistakes to avoid when cancelling

Many people cancel successfully but make small mistakes that cause confusion or delays. Here are the pitfalls Tocancel has seen most often, and how to sidestep them.

Forgetting to save a screenshot of your cancellation

You pressed cancel and saw a confirmation message, but you did not take a screenshot. Days later, you cannot remember whether you actually cancelled or just clicked back. Always take a screenshot of the cancellation confirmation page and any confirmation email you receive. This is your proof if the company later claims they never received your cancellation request.

Cancelling through the wrong method

You subscribed through the App Store but tried to cancel on the website. The website cancellation did not work because the payment method and subscription are managed by Apple, not by Auroraprima directly. Always cancel through the same platform where you subscribed: if you used App Store, cancel in App Store; if you used the website, cancel on the website.

Waiting until after the next charge hits

You intended to cancel before your next billing date but forgot. The charge went through, and now you are frustrated. Tocancel recommends setting a phone reminder for 5 days before your next billing date, so you have time to cancel without being rushed. If you miss the window, contact support immediately and request a refund as an act of good faith, even if you are not legally entitled to one.

Not checking your email for the confirmation

You cancelled successfully, but you did not check your email for the confirmation message. If a charge appears later and Auroraprima claims they never received your cancellation request, you will have no proof. Check your inbox and spam folder within 2 hours of cancelling.

Checklist before and after you cancel

Use this checklist to make sure you have covered everything before hitting the cancel button and after receiving confirmation.

Should you cancel Auroraprima or keep your subscription

You are on this page because you are thinking about cancelling. Here are the key questions to ask yourself before you make a final decision.

Reasons to cancel

• You are not using the audiobooks, podcasts, or articles regularly.
• You have found a competitor service that offers better value or more content you want.
• You subscribed during the free trial and do not think the monthly fee (RM14) is worth it.
• You prefer to buy books or listen to podcasts individually rather than paying for a subscription.
• Your financial situation has changed and you need to cut expenses.
• You are unsure whether you will use the service in the coming months.

Reasons to keep your subscription

• You listen to or read content from Auroraprima multiple times per week.
• The monthly cost (RM14) is a small part of your entertainment budget and brings genuine value.
• You like the exclusive content or podcasts that are only available to subscribers.
• You have already downloaded or bookmarked content you plan to explore.

If you are unsure, Tocancel recommends cancelling now and re-subscribing later if you change your mind. There is no penalty for cancelling and coming back within a few months. You will get another free trial, and the experience will be the same.

Comparison of digital subscription services in malaysia

Before you cancel Auroraprima, you might want to know how it compares to similar services available in Malaysia.

Auroraprima offers the lowest monthly cost and a reasonable free trial, which makes it a good entry point if you are new to digital content subscriptions. Scribd and Spotify offer longer free trials, which is valuable if you want to test the service risk-free.

Why you can trust tocancel with your cancellation

Tocancel has helped thousands of consumers cancel unwanted subscriptions safely and recover unfair charges. We provide step-by-step guides for services in Malaysia, supported by current consumer law and verified company policies. Our goal is to empower you to take control of your subscriptions without frustration or delays.

Every guide on Tocancel is written by consumer rights experts who understand Malaysian law, and every cancellation step is based on verified company procedures or user feedback. We do not take commission from any service provider, so our advice is always in your interest, not theirs.

If you have questions about cancelling Auroraprima after following this guide, Tocancel recommends reaching out to the verified support email listed on the Aurora refund policy page, or filing a complaint with the KPDNKP if the company refuses to help.

Summary and next steps

Cancelling Auroraprima in Malaysia is straightforward once you know your subscription method and have saved your confirmation. You have the right to cancel at any time under the Consumer Protection Act 1999, and you are entitled to a refund if you cancel within 14 days of being charged. If you cancel as a paid subscriber after the 14-day period, your access continues until the end of your current billing cycle, and no refund applies unless Auroraprima fails to honour your cancellation request.

Use Tocancel as your guide at every stage: before you cancel, during the cancellation process, and if any disputes arise after. Tocancel exists to make this process fast, clear, and fair, and has helped thousands of consumers like you take control of their subscriptions. Your next step is simple: log into your account now, navigate to your subscription settings, and click cancel. Take a screenshot immediately, and save any confirmation email you receive. Then you are done.

If you have been charged after cancellation or if Auroraprima refuses to cancel, Tocancel has provided the escalation path above: contact your bank, then file a complaint with the KPDNKP if needed. In almost every case, this results in a refund and resolution within 30 days.

For more support with other subscriptions or services you want to cancel, visit Tocancel.com. Tocancel is your trusted resource for cancellation guides, consumer rights, and refund recovery across Malaysia. Start your cancellation today, and reclaim control of your subscriptions and your money.