Cancel Felix: Step-by-Step Guide

How to cancel Felix and stop recurring charges in malaysia

What Felix is and why you might need to cancel

Felix is a cloud-based business software subscription service that operates on a tiered pricing model aimed at commercial users in Malaysia and across the Asia-Pacific region. You are paying for ongoing platform access, not a one-time purchase, which means your card will be charged monthly or annually until you actively cancel.

The service offers three main plan tiers: Growth, Scale, and Enterprise, with prices ranging from RM2,355 per month (approximately USD 499) to RM9,440 per month (approximately USD 2,000) and beyond. This is a significant recurring expense, and if your business no longer uses the platform or you have found a better alternative, every month you delay cancellation costs you real money.

Why cancelling Felix requires your immediate attention

Unlike consumer apps with simple cancellation buttons, Felix operates under business-to-business (B2B) terms that do not always make the cancellation process transparent. The company's published terms at felix.com/terms do not clearly outline the exact steps to cancel, whether refunds are available, or what happens to your data after closure.

This lack of clarity puts you at a disadvantage. Many Malaysian subscribers discover too late that they have continued paying for months after they stopped using the service, simply because the cancellation path was not obvious. Tocancel exists to help you navigate exactly this scenario and take back control of your subscriptions.

How Felix charges work in malaysia

Felix charges in USD by default, but if you hold a Malaysian ringgit card, your bank converts the amount at the prevailing exchange rate (approximately RM4.70 to USD 1.00 at the time of writing). This means a RM2,355 monthly plan could fluctuate slightly month to month depending on currency movements, making budget tracking harder.

The service does not publicly state a free trial period, so most businesses are charged from day one of sign-up. There is also no stated cooling-off period within Felix's own terms, which is why understanding your rights under Malaysian consumer law becomes essential before you take cancellation action.

Your consumer rights when cancelling Felix in malaysia

Even though Felix is a B2B service, you as a Malaysian consumer still hold legal protections under the Consumer Protection Act 1999 (Act 599). This law applies to all consumers, including business owners purchasing services, and it gives you the right to cancel unfair or misleading contracts within certain circumstances.

What the consumer protection act 1999 says about your cancellation rights

Under Section 4 of the Consumer Protection Act 1999, you have the right to receive clear, accurate information about any service before you commit to paying for it. If Felix's terms do not clearly explain the cancellation process, refund eligibility, or auto-renewal rules, you have grounds to argue the contract is unfair or misleading.

Your legal position is straightforward: you are entitled to cancel any recurring subscription, and the company must process your cancellation request within a reasonable timeframe. If Felix continues charging you after you have submitted a valid cancellation request, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer law in Malaysia.

Tocancel recommends you gather proof of every cancellation attempt you make, whether by email, live chat, or account settings. Screenshot your request, save confirmation numbers, and keep your bank statements showing the charges. This evidence will protect you if you need to escalate the issue to MDTCA or your bank.

The importance of acting before your renewal date

Felix operates on a monthly or annual billing cycle, depending on which plan you chose. Your cancellation will only take effect from your next billing date, which is why timing matters. If you cancel on the 15th of the month but your renewal date is the 20th, you will be charged once more.

Check your latest invoice immediately to find your exact renewal date. Then act at least 5 business days before that date to give Felix time to process your request and remove your payment method from their system. This buffer prevents surprise charges and gives you evidence of timely action if a dispute later arises.

Methods to cancel Felix from your malaysia account

Felix provides multiple cancellation routes, but none of them are equally easy or equally protected. Your safest approach is to use the account settings cancellation first, followed by written confirmation to their support team if the first attempt does not clearly confirm your cancellation.

Cancelling through your Felix web account dashboard

The most direct path is to cancel through your Felix account online. Log in to your Felix account, navigate to your billing or subscription settings, and locate the "Cancel subscription" or "End plan" option. The exact button label may vary depending on which plan tier you hold.

Follow this step-by-step process to ensure you complete cancellation correctly:

1. Log in to your Felix account at your registered email address and password
2. Navigate to Account Settings or Billing (usually found in the top-right menu or left sidebar)
3. Select Subscription or Plan Management from the sub-menu
4. Locate the active subscription and select "Cancel" or "End subscription"
   • Read the cancellation summary to confirm the renewal date
   • Note any stated reason for cancellation (optional feedback)
5. Confirm the cancellation by clicking the final "Confirm cancellation" button
   • Screenshot this confirmation page immediately
   • Note the date and time of cancellation
6. Check your email for a cancellation confirmation message within 24 hours

If you do not receive a confirmation email, your cancellation may not have processed. Return to step 1 and try again, or proceed immediately to the live chat method described below.

Cancelling via Felix help centre live chat

Felix operates a live chat support channel through their Help Centre at help.felix.net/s/, available Monday to Friday from 7am to 7pm AEST. For Malaysian users, this means 11pm to 11am Malaysian time the same day, so if you contact them in the evening, they may already be offline.

Use this method as a secondary confirmation step or if your account dashboard cancellation did not complete. Send a message requesting explicit cancellation of your subscription, include your account email address and subscription plan name, and ask for a confirmation reference number in writing. This written record becomes valuable proof if Felix later claims they never received your cancellation request.

Cancelling by email for maximum documentation

Although Felix does not list a specific cancellation email address on their website, you can request one through their Help Centre or by replying to any invoice email. Email remains the strongest method for documentation purposes because it creates a timestamped record that both you and Felix can reference later.

When you write, use a subject line like "Cancellation request for [Your Email] / [Plan name]" and include the following details:

• Your full name and account email address registered with Felix
• The name of the plan you are cancelling (Growth, Scale, or Enterprise)
• Your current renewal date (taken from your latest invoice)
• A clear statement: "I request immediate cancellation of my subscription effective as of [date]"
• A request for written confirmation of the cancellation date

Keep a copy of this email in a dedicated folder and note the date sent. When Felix replies, file that reply as well. If they do not respond within 5 business days, follow up with a second email marked "URGENT: Second cancellation notice" and copy in their billing department if you can find a separate address.

Pricing and billing details for Felix plans in malaysia

Understanding Felix's pricing structure helps you calculate how much you will save by cancelling now versus waiting another month. The following table shows the approximate Malaysian ringgit costs based on published USD pricing and a conversion rate of approximately RM4.70 per USD 1.00:

If you hold the Enterprise plan at RM9,440 per month and you cancel 10 days late, you will have paid for an entire extra month unnecessarily. This is why acting before your renewal date is not just convenient, it is financially critical.

What happens after you cancel Felix

Cancellation is not instantaneous, and knowing what to expect after you submit your request prevents confusion and helps you verify the process worked.

Timeline and access after cancellation request

When you cancel Felix, your subscription ends on your next scheduled renewal date, not immediately. For example, if you cancel on 10 January and your renewal date is 20 January, you will retain access until 19 January, and the charge will not occur on 20 January.

This means you have a grace period of up to 30 days to retrieve any important data, export reports, download contact lists, or transfer work to another platform. Do not wait until the last day; start your data export process within 24 hours of cancellation to avoid panic if access is revoked earlier than expected.

Data retention and account closure

Felix does not publicly state how long it retains your data after cancellation. In practice, most SaaS companies delete customer data within 30 to 90 days of account termination. This means you should export everything immediately after cancelling.

Download or take screenshots of:

• All project files, spreadsheets, or custom reports you created
• User account lists and team member information
• Billing history and invoices for your records (important for tax purposes)
• Any API keys, integrations, or third-party connections
• Performance data or analytics reports you may need later

Once your subscription ends and access is revoked, Felix has no obligation to restore your data if you change your mind. This is why Tocancel emphasises data export as your first action after cancellation confirmation.

Refund eligibility after cancellation

Felix does not state a refund policy in its published terms. This means if you have already paid for your current month and you cancel mid-cycle, you are unlikely to receive a refund of the unused portion. Your cancellation will simply prevent future charges.

However, if you cancelled in error, received poor service, or believe Felix breached its contract, you may be entitled to a refund or credit under the Consumer Protection Act 1999. Contact MDTCA if Felix refuses to discuss a refund when circumstances justify one (for example, if the service was unavailable for an extended period during your billing cycle).

Common mistakes when cancelling Felix

Cancelling a business subscription can feel stressful, especially when the stakes are high and the process is not transparent. You are not alone if you have made one of these errors, and knowing them now can help you avoid them.

Mistake 1: assuming your subscription has ended after you cancel

Many users cancel their subscription, see a confirmation message, and then assume they will not be charged again. They do not monitor their bank statement and are shocked to see a charge three weeks later. This happens because Felix's confirmation message may not always clearly state the exact final charge date.

After you cancel, set a calendar reminder for two days before your next renewal date. Check your bank statement to confirm no charge occurred. If a charge did appear, contact Felix immediately with your cancellation confirmation number and ask for a refund of the erroneous charge.

Mistake 2: not documenting your cancellation request

If you cancel through the web dashboard but do not screenshot the confirmation, and you later dispute the charge with your bank, you will have no written proof that you submitted a cancellation request. Your bank will see that Felix continued charging you and may side with Felix unless you can prove you acted.

Every cancellation method should result in a screenshot or email confirmation. If your dashboard cancellation did not send an email confirmation within 24 hours, follow up with a second cancellation attempt via live chat or email so you have written proof in multiple formats.

Mistake 3: cancelling too close to your renewal date

Felix requires time to process cancellation requests. If you cancel on your renewal date itself or just hours before, the system may not remove your subscription in time, and you will be charged for another cycle. Once charged, you will need to request a refund rather than simply cancelling.

Always cancel at least 5 business days before your renewal date. This gives Felix time to process your request, update their payment system, and send you written confirmation before the renewal charge is processed.

Refund rights and dispute resolution for Felix charges

If Felix charged you after you cancelled, or if you believe the charge was unauthorised, you have consumer protection avenues available to you in Malaysia.

Requesting a refund directly from Felix

Contact Felix Help Centre via live chat or email and explain that you cancelled your subscription but were charged after the cancellation date. Include your cancellation confirmation reference number (if you have one), the date you cancelled, and the date of the erroneous charge.

Ask explicitly for a full refund of the charge and request written confirmation of the refund status, refund amount, and expected refund date. Most legitimate SaaS companies will refund a charge if you can prove you submitted a valid cancellation request before the renewal date.

Disputing the charge with your bank

If Felix does not respond to your refund request within 14 days or refuses to refund an unauthorised charge, contact your bank's dispute department immediately. Present your bank with:

• Copies of your cancellation request (screenshot, email, or support reference number)
• Proof of the date you cancelled (email header timestamp, screenshot timestamp)
• Your bank statement showing the charge date
• Any correspondence from Felix refusing the refund

Your bank can reverse the charge through the chargeback process, which forces Felix to justify why they charged you after you cancelled. In most cases, if you have clear proof of cancellation, the bank will refund you.

Escalating to the ministry of domestic trade and consumer affairs

If your bank cannot help or if Felix continues to overcharge you, you can lodge a formal complaint with MDTCA at consumer.gov.my. The ministry enforces the Consumer Protection Act 1999 and can compel Felix to provide a refund if the company is in breach of your consumer rights.

File a complaint within one year of the charge. Include all documentation (cancellation proof, bank statements, correspondence attempts) and explain why you believe Felix violated the Consumer Protection Act 1999. MDTCA will investigate and may impose penalties on Felix if they find wrongdoing.

Checklist to cancel Felix safely and on time

Use this checklist to ensure you complete every step and leave no room for error:

Contact information and escalation paths for Felix in malaysia

If Felix support does not respond or refuses to process your cancellation, you have clear escalation options within Malaysia's consumer protection framework.

Felix contact methods

Felix Help Centre (live chat): help.felix.net/s/ Monday to Friday, 7am to 7pm AEST (11pm to 11am Malaysia time)

Felix Terms and Conditions: felix.com/terms

No physical office address for Felix is verified in Malaysia. If you need to send formal written notice, contact Felix through their Help Centre and ask for a registered office address or legal contact for service of documents.

Malaysian consumer protection contacts

Ministry of Domestic Trade and Consumer Affairs: consumer.gov.my or call 1800-886-800 (toll-free in Malaysia) to file a formal complaint under the Consumer Protection Act 1999.

Your bank's dispute department: Contact the customer service number on the back of your card to open a chargeback dispute if Felix overcharges you after cancellation.

Summary and next steps

Cancelling Felix requires you to act before your renewal date, document every step, and understand that the final charge will still occur until that renewal date has passed. You hold legal rights under the Consumer Protection Act 1999 to cancel fairly and transparently, and if Felix breaches those rights, MDTCA will back you up.

Your immediate next step is to check your renewal date on your latest invoice, then cancel through your Felix account dashboard within the next 5 business days. Screenshot everything, export your data, and monitor your bank statement closely before and after the renewal date.

Tocancel has helped thousands of Malaysian consumers cancel unwanted subscriptions, dispute erroneous charges, and reclaim control of their recurring payments. Visit tocancel.com today to explore your options for other subscriptions, file a cancellation guide for your own records, or find additional consumer protection resources specific to Malaysia. Tocancel is your partner in understanding your rights and taking confident action when companies make cancellation difficult.