Cancel Glance: Step-by-Step Guide

How to cancel Glance subscription and stop auto-renewal charges in malaysia

What is Glance and why you might cancel

Glance is a subscription-based content recommendation service operated by Glance InMobi Pte. Ltd., a Singapore-registered company. If you subscribed to Glance through your mobile device or web account, you are locked into a monthly auto-renewal cycle that charges your payment method automatically unless you cancel before your billing date arrives.

Many Malaysian users discover Glance as a lock-screen feature on Android devices or as a paid app labeled "Glance: AI Clothes Try On" inside the Google Play Store or App Store. The confusion starts when users believe they can simply disable a device feature, only to discover later that they have signed up for a paid subscription that renews monthly.

Your right to cancel this subscription is unconditional and protected under the Consumer Protection Act 1999 (Malaysia). You do not need a reason, and the company cannot refuse to cancel your account if you request it before your renewal date.

Who operates Glance and where customer support is located

Glance InMobi Pte. Ltd. operates this service from its registered office at 160 Robinson Road, #19-08, Singapore Business Federation Center, Singapore 068914. For Malaysian users, this matters because customer support is not presented as locally staffed, and response times can vary significantly.

The official support channel is the Glance Help page at glance.app/help. No direct phone number, live chat, or dedicated Malaysia customer service email is publicly listed. This is a common frustration point, and Tocancel recommends you always screenshotting your cancellation confirmation and saving your account email for dispute resolution.

What you are actually paying for in malaysia

Glance offers two main subscription tiers in Malaysia: Lite at RM84 per month and Professional at RM140 per month. Both plans come with cloud deployment features and AI-powered content customization. When you activate either plan, your payment method is charged on the same day each calendar month unless you cancel the subscription before that date.

If you started with a free trial (typically 30 days), your first charge arrives automatically on day 31 unless you cancel during the trial period. Many users miss this deadline because the cancellation option is not prominently displayed in the app or account dashboard.

The key takeaway: Glance charges you monthly on a recurring basis, and it is your responsibility to cancel before your next billing date to avoid the next month's charge.

Your consumer rights and what they mean for you

Under Malaysia's Consumer Protection Act 1999, you have clear rights as a consumer of digital services.

Your legal position when cancelling Glance

You have the unconditional right to cancel your Glance subscription at any time. The Consumer Protection Act 1999 requires that service providers like Glance make the cancellation method clear and easily accessible. In practice, this means:

• You can cancel before your renewal date and stop all future charges
• You do not need to provide a reason for cancellation
• Glance cannot refuse your cancellation request if it is submitted before the renewal date
• You are entitled to a written cancellation confirmation
• If Glance charges you after you cancel, you can dispute the charge with your bank or digital payment provider

If Glance fails to honour your cancellation or continues charging after you cancel, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKX), which enforces consumer protection in Malaysia.

What to do if Glance refuses to cancel or keeps charging

If you submit a cancellation request through the official channels and Glance continues to charge you, you have multiple options. First, contact your bank or payment provider and request a chargeback or reversal of unauthorised charges. Most Malaysian banks (Maybank, CIMB, Hong Leong, AmBank, and others) can reverse subscription charges within 30 days of the transaction if you can prove you cancelled.

Second, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. You can submit this online at their consumer complaints portal or via email. Include your account email, cancellation confirmation (if available), and proof of the charges you wish to dispute.

Third, consider using Tocancel's service to document your cancellation request and maintain a timestamped record that protects you if a dispute later arises. Tocancel helps consumers across Malaysia navigate exactly this kind of situation.

How to cancel Glance step by step

Your cancellation method depends on where you subscribed: directly on the Glance website, through the Google Play Store, or through the Apple App Store.

Cancel Glance if you subscribed on the web

If you signed up at glance.com or through a direct web link, follow these steps to cancel your subscription.

1. Go to glance.com and log in with your email address and password
   • If you forgot your password, click "Forgot password?" and reset it using your registered email
2. Once logged in, look for your account menu, usually in the top right corner or under a "Profile" or "Account Settings" option
   • Click "Account", "Settings", or "My Account"
3. Find the "Billing", "Subscriptions", or "Manage Plan" section
   • Look for your active subscription listed with a status like "Active", "Renews on [date]", or "Current plan"
4. Click on the subscription and look for a "Cancel", "Delete", or "Stop renewing" button
   • If you do not see a cancellation button, check the help page at glance.app/help and use the contact form to request manual cancellation
5. Click the cancellation button and confirm your choice on the next page
   • Glance may ask why you are cancelling; you do not need to provide a reason, but doing so can help the company improve
6. Wait for the final confirmation message on screen, which should say "Cancelled", "Subscription ended", or "You will not be charged again"
   • Take a screenshot of this confirmation page immediately
7. Check your registered email for a cancellation confirmation email from Glance within 24 hours
   • Save this email as proof of cancellation

Your subscription is now cancelled, and you will not be charged again.

Cancel Glance if you subscribed through google play store

If you signed up via the Google Play Store on an Android device, you must cancel the subscription through your Google account, not inside the Glance app.

1. Open the Google Play Store app on your Android device
   • Alternatively, go to play.google.com on your computer
2. Tap your profile icon in the top right corner
   • Select "Manage your Google Account"
3. Go to the "Payments and subscriptions" tab
   • On a computer, click "Payments and subscriptions" in the left menu
4. Tap "Subscriptions"
   • You will see all your active Google Play subscriptions listed
5. Find "Glance" or "Glance: AI Clothes Try On" in the list and tap it
   • Check the renewal date and amount shown here
6. Tap "Cancel subscription"
   • Google may ask if you want to continue your free trial or resolve any billing issues; select "Continue to cancellation"
7. Choose a reason for cancellation (optional) and tap "Cancel subscription" again to confirm
   • Do not be swayed by retention offers; your choice is final
8. Wait for the confirmation message that says "You have cancelled your subscription to Glance"
   • Take a screenshot immediately

Your Google Play subscription to Glance is now cancelled, and no further charges will occur.

Cancel Glance if you subscribed through apple app store

If you signed up on an iPhone or iPad, you must cancel the subscription through your Apple ID account settings, not inside the Glance app.

1. On your iPhone or iPad, open the Settings app
   • On a Mac or computer, open iTunes or the App Store app
2. Tap your name or Apple ID at the top of the settings menu
   • You may need to scroll up to see this option
3. Tap "Subscriptions"
   • You will see all active subscriptions tied to your Apple ID
4. Find "Glance" in the subscription list and tap it
   • Check the renewal date and amount
5. Tap "Cancel subscription" or "Edit subscription"
   • If you see "Cancel free trial", you are still within the free period; this will prevent any charges
6. Confirm your cancellation by tapping "Confirm" or "Yes, cancel"
   • Apple will show you the final billing date and confirm cancellation
7. Take a screenshot of the confirmation screen showing "Subscription cancelled" or "Your subscription has ended"
   • You will also receive a confirmation email from Apple; save this for your records

Your Apple subscription to Glance is now cancelled, and your payment method will not be charged again.

What happens after you cancel Glance

After you submit your cancellation request, you need to know exactly what changes and what stays the same.

Your access to Glance after cancellation

Once you cancel, your subscription ends on the date shown in your confirmation message. From that date forward, you lose access to your Glance account and any premium features tied to the Lite or Professional plan. If you had any saved data, preferences, or custom content recommendations, these are deleted after cancellation.

Glance does not provide post-termination access to your account or data, so if you need to export or save anything, do it before you cancel. This is standard practice for most digital subscription services, but it is important to understand before you proceed.

Your cancellation does not affect any other subscriptions or apps on your device. Only the Glance subscription ends.

Checking that Glance stops charging you

After cancellation, monitor your bank account or payment method for the next 30 days to confirm that Glance does not charge you again. In rare cases, a duplicate charge or delayed cancellation processing can occur.

Check your account statements or app (for Maybank, CIMB, or other Malaysian banks) and look for any transactions labeled "Glance", "Glance InMobi", "AI Clothes Try On", or similar. If you see a charge after your cancellation date, contact your bank immediately and provide your cancellation confirmation as proof.

Common mistakes when cancelling Glance

It is easy to feel frustrated when you are trying to stop unwanted charges, but rushing through cancellation or using the wrong method can leave you stuck paying for another month.

Uninstalling the app instead of cancelling the subscription

The biggest mistake users make is deleting the Glance app from their phone and believing that cancels the subscription. It does not. Uninstalling the app stops you from using it, but the monthly charge continues because the subscription is active in your app store account (Google Play or Apple ID), not just on your device.

Always cancel through your app store account or the Glance website before you delete the app.

Cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, you may still be charged for the next month because processing delays can occur. Glance recommends cancelling at least 3-5 days before your renewal date. Set a phone reminder for one week before your next billing date and cancel immediately.

Not saving your cancellation confirmation

If you do not take a screenshot or save your cancellation confirmation email, you have no proof that you cancelled if a dispute later arises. Always save these documents. They are your protection if Glance charges you after cancellation or if you need to involve your bank or the consumer protection authority.

Using the wrong cancellation method

If you subscribed via Google Play but try to cancel on the Glance website, your cancellation may not process correctly. Always cancel through the same platform where you subscribed: Google Play for Android, App Store for iPhone, or glance.com for web subscriptions.

Refunds and chargebacks after cancellation

In Malaysia, your right to a refund depends on when you cancel and whether you are within a cooling-off period.

Can you get a refund for Glance charges

If you cancel before your renewal date, you will not be charged again, but you will not receive a refund for the current month you have already paid. This is standard practice for digital subscriptions in Malaysia.

However, if you cancel during a free trial period (within the first 30 days, if offered), you will not be charged at all, and no refund is needed.

If Glance charged you and then refused your cancellation request, or if you cancelled but were charged again in error, you can request a refund or chargeback through your bank. Malaysian banks typically allow chargebacks for unauthorised or incorrectly applied subscription charges within 30 days of the transaction.

How to request a chargeback if Glance keeps charging you

Contact your bank (Maybank, CIMB, Hong Leong, AmBank, OCBC, or your chosen provider) and explain that you cancelled your Glance subscription but were charged anyway. Provide your cancellation confirmation, bank statements showing the charges, and your account email. Your bank can reverse the charge and mark it as a chargeback, which creates a record with Glance that you did not authorise the payment.

Tocancel recommends keeping all cancellation confirmations and disputed charge statements together in a single folder so you can provide them quickly if your bank asks for evidence.

Timeline and checklist for cancelling Glance

Use this checklist and timeline to stay organised and ensure your cancellation goes smoothly.

Cancellation checklist

• I know my billing date and renewal amount
• I have screenshotted my current account plan and billing details
• I have identified which platform I subscribed through (web, Google Play, or App Store)
• I have set phone reminders for 7, 3, and 1 day before my renewal date
• I have logged in and navigated to my subscription settings
• I have clicked the cancel or stop renewal button and confirmed the cancellation
• I have taken a screenshot of the cancellation confirmation page
• I have saved the cancellation confirmation email from Glance
• I have created a folder on my device or email to store all cancellation proofs
• I will monitor my bank account for the next 30 days for any surprise charges

Reasons to keep or cancel your Glance subscription

Before you cancel, consider whether Glance is actually valuable to you or whether you are paying for something you no longer use.

Contacting Glance and escalating complaints in malaysia

If your cancellation does not go smoothly or Glance fails to stop charging you, you need to know how and where to escalate.

How to contact Glance directly

The primary support route is the Glance Help page at glance.app/help. You can submit a contact form there, and a support representative will respond within 24-48 hours (typical response time, though this can vary).

No direct phone number or Malaysia-specific email is publicly available. This is a limitation of Glance's customer service structure, which is one reason Tocancel recommends always documenting your cancellation request in writing through the help form.

Glance's registered company address is:

Glance InMobi Pte. Ltd.
160 Robinson Road, #19-08
Singapore Business Federation Center
Singapore 068914

If you need to send a formal legal notice or complaint letter, you can send it to this address. Keep a copy and send it via registered mail or courier so you have proof of delivery.

Escalating to the ministry of domestic trade and consumer affairs (KPDNKX)

If Glance does not respond to your cancellation request or continues charging you after cancellation, you can file a formal complaint with Malaysia's consumer protection authority. The Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup, or KPDNKX) investigates consumer disputes and can compel companies to refund consumers.

You can lodge a complaint online at consumer.kpdnkx.gov.my or visit your nearest KPDNKX office. Include:

• Your full name, address, and contact details
• Your Glance account email and account number (if available)
• Screenshots or copies of your cancellation request and confirmation
• Copies of your bank statements showing the charges you dispute
• A detailed description of what happened (for example, "I cancelled on [date] but was charged again on [date]")
• Copies of any responses (or lack of response) from Glance

The KPDNKX will investigate and may order Glance to refund you if it finds the company acted in breach of the Consumer Protection Act 1999.

Using tocancel to protect yourself

Tocancel helps Malaysian consumers cancel digital subscriptions and document their cancellation requests. If you are worried about losing proof of cancellation or want expert help navigating the process, Tocancel can guide you through each step and maintain a record of your request. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges.

Summary and next steps

Cancelling your Glance subscription in Malaysia is straightforward if you follow the right method and keep proof of your cancellation. Your right to cancel is protected by the Consumer Protection Act 1999, and no company can prevent you from ending a subscription before your renewal date.

The key steps are: identify where you subscribed (web, Google Play, or App Store), log in at least 3 days before your renewal date, navigate to your subscription settings, click cancel, confirm your cancellation, and immediately screenshot and save your confirmation. Monitor your bank account for the next 30 days to ensure Glance does not charge you again.

If Glance refuses to cancel or charges you after cancellation, contact your bank for a chargeback, and file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Tocancel can help you document this process and ensure you have all the evidence you need to recover any disputed charges. Tocancel has helped thousands of consumers cancel unwanted subscriptions, and you can start your cancellation today with confidence.

Glance cancellation address and contact information

Use the contact details below to cancel Glance or escalate a complaint if you encounter problems.

Glance help and support:
Website: glance.app/help
Contact form: Available at glance.app/help
Response time: 24-48 hours (typical)

Glance registered office (for formal correspondence):
Glance InMobi Pte. Ltd.
160 Robinson Road, #19-08
Singapore Business Federation Center
Singapore 068914
Country: Singapore

Malaysian consumer protection authority (for complaints):
Ministry of Domestic Trade and Consumer Affairs (KPDNKX)
Online complaint portal: consumer.kpdnkx.gov.my
Hours: Monday to Friday, 8:30 AM to 5:30 PM (Malaysian time)
Language: English and Bahasa Melayu

If you have cancelled Glance successfully or need further guidance on protecting your consumer rights in Malaysia, Tocancel is here to help. Tocancel specializes in helping Malaysian consumers navigate subscription cancellations, document their requests, and resolve billing disputes with confidence.