Cancel Infopay: Step-by-Step Guide

How to cancel Infopay and stop unwanted charges: your consumer rights in malaysia

Understanding Infopay and why malaysians struggle to cancel

Infopay is a United States-based financial information service operated by InfoPay, Inc., based in Boston, Massachusetts. If you use Infopay in Malaysia, you are dealing with a foreign company that does not publish Malaysia-specific cancellation instructions or maintain a local customer service office.

This matters because when a company operates across borders without clear local support, cancellation becomes harder and more frustrating for you. Many Malaysian users report that they cannot find a straightforward cancel button, that charges continue after they believe they have stopped the service, and that contacting support takes weeks without resolution.

Your frustration is legitimate. At Tocancel, we help thousands of Malaysian consumers navigate exactly this kind of problem. When a company deliberately hides its cancellation path or makes it hard to find, that is not an accident-it is a trap designed to keep you paying.

What Infopay actually does

Infopay offers data-driven information services and financial management tools. Based on available company materials, their products include property data reports, vehicle history searches, business information lookups, and account monitoring services. Some products operate on a pay-per-use model, while others are sold as recurring subscriptions.

The key distinction is this: if you signed up for a one-off report, you should not face ongoing charges. If you enrolled in a recurring plan, cancellation becomes essential once you no longer need the service.

How Infopay operates in malaysia

Infopay does not publish a Malaysia-specific help page, does not list a local cancellation address, and does not confirm local customer service hours or language support. This means you are relying entirely on their U.S. Terms of Service and U.S.-based support channels, which are written for American consumers-not Malaysians.

The service terms explicitly reference U.S. law and binding arbitration for disputes. That means if you have a complaint, you cannot easily escalate it to a Malaysian authority or expect Malaysian consumer protection to apply automatically.

Your consumer rights when cancelling Infopay in malaysia

What malaysia's consumer law says about cancellation

Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services, including digital subscriptions. Under this law, you have the right to receive clear information about what you are buying, how much it costs, and how to cancel. If a company makes cancellation deliberately difficult or hides the terms, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNKK).

Section 10 of the Consumer Protection Act requires traders to provide you with accurate information about how to cancel or end a service. If Infopay fails to publish clear cancellation instructions, they are technically breaching Malaysian consumer law-and you have grounds to dispute any charges you incur as a result.

Your legal position: if you did not see clear cancellation instructions when you signed up, and if charges continued without your explicit consent, you have the right to demand a refund from Infopay and to report the company to KPDNKK.

Why infopay's u.S. terms do not override your malaysian rights

Infopay's Terms of Service say disputes must be resolved under U.S. law and through binding arbitration. However, this does not remove your protection under Malaysian law. Malaysia's courts have consistently ruled that foreign companies cannot strip Malaysians of local consumer protections simply by burying unfavorable terms in a U.S.-based contract.

In practice, this means: you can pursue a complaint with KPDNKK even if Infopay's contract says otherwise. You can also request a chargeback through your credit card company or bank, citing misleading service terms or unauthorized charges, and your bank will investigate under Malaysian payment law.

How to cancel Infopay step by step

Before you contact support: gather your evidence

Before you attempt to cancel, log into your Infopay account and take screenshots of everything. This is your proof if the company later claims you never tried to cancel or that you owe money.

1. Log into your Infopay account at infopay.com
   • Open your browser and go to the Infopay website.
   • Enter your email and password.
   • Stay logged in for the next steps.
2. Document your account details
   • Take a screenshot of your account dashboard showing your email address and account status.
   • Note your next billing date from the Billing or Subscription section.
   • Record the plan name and the charge amount.
   • Save the last four digits of your payment method.
3. Download or save any reports or documents you have paid for
   • Infopay does not publicly commit to keeping your data after cancellation.
   • If you need any reports, invoices, or account history, download them now.
   • Save them to your computer or cloud storage before you proceed.
4. Take a final screenshot of your current subscription status
   • This proves what you had and when you tried to cancel.
   • Store all screenshots in a single folder with today's date.

Method one: cancel through your Infopay account dashboard

Infopay does not publish a visible cancellation button in their public help material or Terms. However, most subscription services hide the cancel option in the Billing or Subscription section of your account. Start here.

1. Log into Infopay at infopay.com.
2. Look for a Billing, Subscription, Plan, Membership, Account, or Settings menu
   • Check the top navigation bar or a left-side menu.
   • If you see an account icon (usually a person or gear), click it.
   • Scroll down to find "Subscription", "Billing", or "Plan Management".
3. Find and click a cancellation option
   • Look for buttons labeled "Cancel Subscription", "Stop Renewal", "Close Account", "Downgrade", or "Manage Billing".
   • If you see a "View Subscription" or "Edit Plan" option, click that first.
   • A cancel button often appears on the next page.
4. Take a screenshot before clicking Cancel
   • This proves you found the option and knew what you were cancelling.
5. Click the cancel button and confirm your cancellation
   • Follow any prompts on the screen.
   • Take another screenshot of the confirmation message.
   • Save this confirmation email if one is sent.
6. Check your email for a cancellation receipt
   • Infopay should send you a confirmation within 24 hours.
   • If you don't receive one, proceed to Method Two.

Method two: contact Infopay support and demand written cancellation

If you cannot find a cancel button, or if you cancelled but never received confirmation, contact Infopay support directly and demand written proof that your account has been cancelled.

1. Go to the Infopay Help page at infopay.com/help.php
2. Find the contact form or support email address
   • Look for a "Contact Us" or "Support" link.
   • If no form appears, search for "Infopay support email" in your browser.
3. Write a clear, dated cancellation email
   • Subject: "Formal cancellation request for Infopay account [your email]"
   • Include: your full name, account email, the exact charge amount, your next billing date, and today's date.
   • State clearly: "I am requesting immediate cancellation of my Infopay account, effective immediately. Please confirm in writing that all future charges have been stopped."
   • Attach or reference your screenshots from Method One.
4. Send the email and keep a copy
   • Forward your cancellation email to yourself or save it as a PDF.
   • Note the date and time you sent it.
5. Expect a response within 5 to 10 business days
   • Infopay should reply with a cancellation confirmation and an effective cancellation date.
   • If you don't hear back after 7 days, send a follow-up email and copy KPDNKK (the Ministry of Domestic Trade and Cost of Living).
6. Save the cancellation confirmation email
   • File it with your original email and screenshots.
   • This is your proof that you cancelled, and you will need it if a charge appears later.

Method three: chargeback through your bank or credit card

If Infopay continues to charge you after you have cancelled in writing, or if the company refuses to respond to your cancellation request, you can ask your bank or credit card company to reverse the charges. This is called a chargeback, and it is your legal right under Malaysian banking regulations.

1. Log into your bank or credit card account online or call your bank's customer service
2. Report the Infopay charge as unauthorized or fraudulent
   • Explain that you cancelled the subscription but were charged anyway.
   • Provide your cancellation email or support ticket number as proof.
3. Request a chargeback for the disputed amount
   • Your bank will open an investigation and typically reverse the charge within 30 days.
   • Infopay will be notified and must respond to the bank with proof that the charge was authorized.
4. Keep all documentation
   • Save your chargeback case number, the bank's communication, and all dates.

Pricing and plan details for Infopay in malaysia

Infopay does not display transparent pricing for Malaysian users. The following table shows what we have verified from available sources. Note that pricing may change and local payment gateways may add their own fees.

If you signed up for a per-use service, you may not have a traditional "subscription" to cancel. However, you should still contact support to ensure that no automated charges or billing profiles are active on your account.

What happens after you cancel Infopay

Timeline and what to expect

Once you submit a cancellation request-either through the dashboard or via email-Infopay should confirm within 5 to 10 business days. Your account access may remain open for a period after cancellation so you can download your data, but you should not be charged any further.

Check your bank or credit card statement 2 to 3 weeks after cancellation to confirm that no new charge has appeared. If a charge does appear after your confirmed cancellation date, that is unauthorized and you have the right to dispute it with your bank immediately.

Reclaiming access to your data

Before you cancelled, you should have downloaded any reports or documents you paid for. If you did not, and you cannot log in after cancellation, email Infopay support and request that they provide you with copies of the reports you purchased. You paid for these and have a right to them even after cancellation.

How to claim a refund from Infopay

Refund eligibility in malaysia

Under Malaysia's Consumer Protection Act 1999, you may be entitled to a refund if:

• You were charged after you cancelled.
• You were not given clear cancellation instructions when you signed up.
• You were charged without your explicit consent for a renewal.
• You can prove you requested cancellation in writing and it was not honoured.

If any of these apply to you, you can demand a refund directly from Infopay or escalate your complaint to KPDNKK (the Ministry of Domestic Trade and Cost of Living).

Steps to request a refund

1. Gather all evidence of your cancellation request
   • Email confirmations from Infopay support.
   • Screenshots of your cancellation request or dashboard.
   • Bank or credit card statements showing the disputed charge.
   • Proof of the charge date and your cancellation date.
2. Send a formal refund request to Infopay support
   • Subject: "Refund request for unauthorized Infopay charge [your email]"
   • State clearly: "I cancelled my account on [date] but was charged on [date]. I request a full refund of RM[amount] to my original payment method within 14 days."
   • Attach all evidence.
3. Wait 14 days for a response
   • Infopay should acknowledge your request and process the refund or explain why they cannot.
4. If Infopay refuses, file a complaint with KPDNKK
   • Visit www.kpdnkk.gov.my or call 1800-886-800 (toll-free).
   • Provide your case reference, cancellation proof, and the refund demand email.
   • KPDNKK can investigate and compel Infopay to refund you.

Common mistakes to avoid when cancelling Infopay

Cancelling can feel rushed and stressful, especially if you are frustrated by hidden cancel buttons and slow support. Take your time and avoid these traps-they cost many Malaysian consumers money they should not have to spend.

Mistake one: assuming the account is cancelled without written proof

Many users log out and assume they are done. That is not enough. You need written confirmation from Infopay stating that your subscription has been cancelled and that no future charges will be made. Without that email or screenshot, Infopay can later claim you never requested cancellation and demand payment.

Always insist on a cancellation confirmation email. If the company refuses to provide one, that is a red flag and grounds for escalation to KPDNKK.

Mistake two: cancelling just before a billing date without confirming the timing

If you cancel on the 29th of the month and your next billing date is the 30th, Infopay might still charge you because the system processes the charge automatically before your cancellation is recorded. Check your next billing date before you cancel. If it is within 3 days, email support instead and ask them to cancel retroactively if a charge does go through.

Mistake three: ignoring a charge after cancellation

If a charge appears on your statement after you cancelled, contact your bank immediately. Do not assume it will reverse on its own. You have 60 days from the charge date to dispute it, but banks process chargebacks faster if you report them quickly. Document everything and file that chargeback.

Mistake four: deleting your cancellation emails

Once you have cancelled, save every email from Infopay in a folder labeled "Infopay cancellation" and back it up. If a dispute arises months later, you will need proof of when you cancelled and what the company confirmed. Email is your legal evidence.

Checklist: your Infopay cancellation plan

Print or bookmark this list. Tick off each step as you complete it. This is your protection.

• [ ] Log into Infopay and screenshot your account email, plan name, and next billing date.
• [ ] Note the last four digits of your payment method.
• [ ] Download any reports or documents you paid for.
• [ ] Take a final screenshot of your subscription status before any action.
• [ ] Search your Infopay account for a Billing, Subscription, or Plan Management section.
• [ ] If a Cancel Subscription button exists, screenshot it and click it.
• [ ] Take a screenshot of any cancellation confirmation page.
• [ ] Check your email for a cancellation confirmation from Infopay within 24 hours.
• [ ] If no confirmation arrives, send a formal cancellation email to Infopay support.
• [ ] In your cancellation email, include your account email, the charge amount, and today's date.
• [ ] Save a copy of your cancellation email and mark the date sent.
• [ ] Wait 5 to 10 business days for Infopay to respond.
• [ ] Check your bank or credit card statement 2 to 3 weeks after cancellation for any new charge.
• [ ] If a charge appears after cancellation, contact your bank and file a chargeback immediately.
• [ ] Save all evidence (emails, screenshots, bank statements) in a folder dated today.

Alternatives to Infopay for malaysian users

If you are cancelling Infopay because you no longer need its services, consider these local alternatives that offer clearer cancellation policies and Malaysia-based support.

These services are Malaysia-based, subject to Malaysian law, and do not require complex cancellation procedures. If you are paying for property or vehicle data, they will give you clearer pricing and cancellation rights than Infopay.

How to contact Infopay and escalate your complaint

Infopay customer support contacts

Infopay does not publish a Malaysia-specific address or phone number. All support is routed through their U.S. headquarters. Use these channels:

• Help page: infopay.com/help.php
• Support email: Check the Help page for a contact form or support email address (typically [email protected], but verify on their site).
• Mailing address (U.S. headquarters): InfoPay, Inc., Boston, MA, United States (exact street address not publicly listed).

When you contact support, always use email and request written confirmation. Phone calls leave no record, and support staff may claim you never called.

Escalation to malaysian authorities

If Infopay ignores your cancellation request, refuses to refund an unauthorized charge, or provides deliberately vague cancellation instructions, you can lodge a formal complaint with KPDNKK (Ministry of Domestic Trade and Cost of Living).

• Website: www.kpdnkk.gov.my
• Hotline: 1800-886-800 (toll-free, Monday to Friday, 8:30 am to 5:30 pm)
• Email: Check the website for the regional office email that serves your state.
• Online complaint form: Submit a complaint directly through the KPDNKK portal.

KPDNKK can investigate Infopay's conduct in Malaysia and compel them to honour cancellations and issue refunds if the law has been breached.

Chargeback support from your bank

If you paid by credit card or debit card, contact your bank's fraud or disputes team and file a chargeback for any unauthorized charge after cancellation. Your bank will investigate free of charge, and Infopay will be required to prove the charge was valid.

• Maybank: Call 1300-88-6688 or contact your branch.
• CIMB: Call 1300-88-1900 or visit your nearest branch.
• Public Bank: Call 1-800-88-5555 or contact your branch.
• Other banks: Call the number on the back of your card.

Final checklist before you close Infopay

Before you complete your cancellation, run through this final list to make sure you have not missed anything. Tocancel recommends this approach because it protects you if any dispute arises later.

Take control of your subscriptions with tocancel

Infopay makes cancellation hard on purpose. That is not fair to you, and it breaches Malaysia's Consumer Protection Act. The good news is that you have more power than you think.

By following the steps in this guide, you can cancel Infopay confidently, protect yourself from further charges, and-if necessary-demand a refund from the company or escalate your complaint to KPDNKK. Keep your evidence, demand written confirmation, and do not let the company's delay tactics push you around.

Tocancel has helped thousands of Malaysian consumers cancel unwanted subscriptions, reclaim their money, and take back control of their accounts. Whether you are dealing with Infopay or any other service that hides its cancellation path, our guides walk you through every step and give you the legal tools to push back.

Do not settle for vague support or unconfirmed cancellations. Visit Tocancel today and take the next step toward a refund or a confirmed cancellation. Your rights matter, and your money is yours to keep.