Cancel Lasting: The Right Way

How to cancel Lasting: your complete guide to stopping recurring charges in malaysia

What is Lasting and why people cancel

Lasting is a subscription-based relationship wellness app that offers guided exercises, workshops, and personalised content for couples. The service is connected to Talkspace, a larger digital mental health platform, and operates internationally including Malaysia. If you have signed up and now want to stop paying, you are not alone-many users cancel because the subscription renews automatically, the content does not match their needs, or they have simply forgotten about the recurring charge on their card.

Understanding what you are actually paying for

Lasting sells ongoing access to premium content through recurring subscription plans, not a one-time purchase. Once you subscribe, you pay a regular fee-monthly, quarterly, or every six months-and access continues only while your payment is active. The Malaysian pricing typically ranges from RM122.99 per month to RM368.91 every six months, depending on which plan you choose. This means you do not own the content; you rent access to it. Once your subscription ends or you cancel, your premium features stop working at the end of your current billing cycle.

The real risk is the automatic renewal. Many users forget about the 7-day free trial they started with and wake up to a charge they did not expect. Your legal position as a consumer is clear: you have the right to cancel any subscription at any time, and the company must stop charging you once you have cancelled-but only if you follow the correct cancellation method for your specific billing platform.

How Lasting operates in malaysia

Lasting does not maintain a physical office, local phone line, or Malaysian billing department. All support flows through online channels: the official help page at getlasting.com/help and email support at [email protected]. This matters because if you cancel and a charge still appears on your card, you will need to contact them via these digital channels or escalate through your bank.

Pricing shown in Malaysia is often converted from USD to MYR using the current exchange rate (approximately 1 USD = RM4.089 as of recent data). If you see a different amount on your statement than what the app displays, this is usually due to currency fluctuation, your credit card issuer's conversion fee, or app store billing markup-not a separate Malaysian price. Keep this in mind when you check your statements after cancellation.

Your consumer rights when cancelling Lasting

Malaysia's Consumer Protection Act 1999 protects your right to cancel subscriptions without penalty, provided the company has clearly disclosed the terms and renewal dates. The Ministry of Domestic Trade and Cost of Living (MDTCCL) enforces this law and investigates complaints if a company continues to charge you after you cancel.

What the law says about cancriptions in malaysia

Under the Consumer Protection Act 1999, any trader (including Lasting) must give you clear information about automatic renewal before you agree to it. This means the cancellation process must be easy to find and use-ideally, as simple as the process to sign up. If Lasting makes cancellation deliberately hard to locate, they are breaching consumer protection standards. You have the right to cancel at any time without penalty; the law does not force you to keep paying until your current plan ends if you want to stop.

If a company charges you after you have cancelled, you can lodge a formal complaint with the MDTCCL. They have the power to investigate and order refunds or compensation. Tocancel helps many Malaysian consumers understand this power and build the evidence (cancellation confirmations, screenshot of cancellation dates, bank statements) they need to prove their case.

Your practical cancellation rights

You have four main rights when cancelling Lasting. First, you have the right to cancel immediately-you do not have to wait for your subscription to "mature" or reach the end of a billing cycle unless that was explicitly part of your contract. Second, you have the right to written proof of cancellation; if the app does not provide a confirmation email, you should request one from support. Third, you have the right to a refund if you cancel within a cooling-off period (usually 14 days from purchase, though Lasting's terms should clarify this). Fourth, you have the right to stop all future charges as soon as you cancel-not after another billing cycle.

These rights apply whether you signed up directly in the app, through Apple App Store, Google Play, or a web browser. If the company refuses to honor any of these rights, Tocancel can help you escalate your complaint to the MDTCCL or your bank's chargeback department.

Pricing breakdown and payment methods

Understanding your exact plan makes cancellation simpler because you will know exactly when your next charge is due and how much to expect.

Prices listed above are typical Malaysian conversions based on published Lasting pricing data. Your actual charge may vary slightly due to currency conversion, app store fees, or payment processor markup. You are likely billing through one of three channels: directly through the Lasting app via your bank, through Apple App Store if you use an iPhone, or through Google Play if you use Android. Knowing which channel you used is critical for cancellation because the steps differ for each.

How to cancel Lasting: step-by-step instructions

Cancellation routes depend on where you signed up. Follow the method that matches your payment channel to ensure you cancel correctly and stop all future charges.

Prepare before you cancel

Take three screenshots right now-before you start the cancellation process. Capture your current plan page showing the renewal date, your most recent charge on your card or bank statement, and your account email. These screenshots are your proof if a charge appears after you cancel. They also speed up complaints to Tocancel or the MDTCCL if the company refuses to refund you.

1. Open the Lasting app and navigate to your account page.
   • Note the email address linked to your account.
   • Take a screenshot of your active plan and next billing date.
2. Open your bank statement or credit card statement.
   • Find your most recent Lasting charge.
   • Screenshot the amount and date.
   • Note whether the charge came from Lasting, Apple, or Google.
3. Search your email inbox for "Lasting", "Talkspace", "Apple", or "Google Play".
   • Save all receipts and confirmation emails.
   • Check the date you signed up and note if you used a free trial.

Cancel through the Lasting app or web account

This method works if you signed up directly in the Lasting app using your bank details or if you created a web account at the official Lasting website.

1. Open the Lasting app and log in to your account.
   • Tap or click the menu icon (usually three horizontal lines) or look for "Account" or "Settings".
2. Navigate to your subscription or billing section.
   • Look for "Subscription", "Billing", "Plans", or "Manage subscription".
   • Tap the option that shows your active plan.
3. Find and tap the "Cancel subscription", "Turn off renewal", or "Unsubscribe" button.
   • Do not simply delete the app-this does not cancel the subscription.
   • Wait for confirmation on screen and in your email.
4. Screenshot the cancellation confirmation message.
   • If the app does not send a confirmation email within 10 minutes, contact support at [email protected] with a screenshot of the screen confirmation.
5. Visit getlasting.com/help to verify your cancellation is processed.
   • Log in to your account and confirm your plan now shows as "Cancelled" or "Inactive".

Cancel via apple app store (iPhone users)

If you signed up through Apple App Store and are billed monthly through Apple, you must cancel within the App Store app itself, not through Lasting.

1. On your iPhone, open the App Store app.
   • Tap the profile icon in the top right corner.
2. Tap "Subscriptions".
   • Look for a list of all active subscriptions.
3. Find "Lasting" in the list and tap it.
   • If it does not appear, make sure you are logged into the correct Apple ID that made the original purchase.
4. Tap "Cancel subscription" or "Cancel free trial" (if you are still in the trial period).
   • Read the confirmation message.
   • Confirm your cancellation.
5. Take a screenshot showing "Subscription cancelled" or a "Cancellation date".
   • Apple will send a confirmation email from [email protected] within minutes.
   • Save this email as proof.
6. Your access to Lasting premium features will end on the date shown.
   • You will not be charged again after this date.

Cancel via google play (Android users)

If you signed up through Google Play on an Android device, you must cancel within the Google Play app, not through Lasting.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Manage subscriptions" or "Subscriptions".
   • You will see all active subscriptions linked to your Google account.
3. Find "Lasting" in the subscription list and tap it.
   • If it does not appear, sign in with the Google account you used to purchase Lasting.
4. Tap "Cancel subscription".
   • You may be asked why you are cancelling; this is optional feedback.
   • Confirm the cancellation.
5. Screenshot the confirmation message showing cancellation is complete.
   • Google will send a confirmation email from google.com within 24 hours.
6. Verify cancellation by returning to the Google Play subscriptions list.
   • The subscription should show as "Cancelled" or no longer appear.

Cancel by contacting support directly

If you cannot find the cancellation button or your subscription does not appear in the app or app store, email support directly. This is also the fastest route if you need a refund or believe you were charged in error.

1. Send an email to [email protected] with the subject line "Cancel my Lasting subscription - urgent".
   • Write in simple English.
   • Include your full name, the email address linked to your Lasting account, and the payment method used (Apple, Google, or bank card).
   • State the date you want the cancellation to take effect.
   • Attach screenshots of your most recent charge and your account plan page.
2. Keep a copy of the email you sent (your email client will show "Sent").
   • Note the exact time and date you sent it.
3. Wait for a response within 3-5 business days.
   • Lasting should send a confirmation email with your cancellation date.
   • If you do not hear back within 7 days, send a follow-up email referencing your first message.
4. Verify cancellation 2-3 days after receiving confirmation.
   • Log into your Lasting account and confirm your subscription is inactive.
   • Check your app store subscription list again to confirm it no longer appears as active.

What happens after you cancel Lasting

Cancellation does not mean instant loss of access. Here is what to expect in the hours and days after you press the cancel button.

Immediate effects and access

After you cancel, your premium access to Lasting typically ends on your next billing date-not immediately. For example, if you are on a monthly plan and you cancel on the 15th of the month, but your renewal date is the 20th, you keep access until the 20th, then your premium features stop. The app will not delete your account or data; you simply lose access to premium guided sessions and workshops. Your profile and saved content usually remain visible, but you cannot download or use new premium materials.

Some users report that Lasting restricts access sooner than the stated renewal date. If this happens to you, contact support immediately with screenshots of both your cancellation date and your account page showing "Cancelled". Tocancel has helped consumers recover access or obtain refunds when companies restrict service before the contract end date.

Checking your bank statement

After cancellation, monitor your bank or credit card statement for 30 days. You should not see any new Lasting charges. If a charge appears after you cancelled, this is a billing error and you have the right to dispute it. Note the exact charge amount, date, and merchant name (it may show as "Lasting", "Talkspace", "Apple", or "Google").

If you see a charge after cancellation, take these steps immediately: screenshot the charge, email [email protected] with proof of your cancellation date, request a refund, and give them 7 days to respond. If they refuse or do not reply, you can dispute the charge with your bank (chargeback), lodge a complaint with the MDTCCL, or escalate through Tocancel's complaint process.

Refunds and your cooling-off period

Malaysia's Consumer Protection Act 1999 gives you a 14-day cooling-off period from the date of purchase. During this window, you can cancel and request a full refund, even if you have used the service.

When you can claim a refund

You are entitled to a refund if you cancel within 14 days of your first purchase. This applies even if you used the app heavily during the trial period. If you are outside the 14-day window, Lasting may refuse a refund under their terms, but you can still cancel future charges immediately. However, some companies will refund a partial amount or offer account credits if you ask politely and provide proof of a billing error or service failure.

If you believe Lasting charged you twice, or if you purchased by mistake, or if the service did not work as advertised, you have grounds to request a refund outside the 14-day period. The MDTCCL can order a refund if a company has misrepresented their service or broken the Consumer Protection Act.

How to request a refund

Email [email protected] with "Refund request - Lasting subscription" in the subject line. Include your account email, the date you signed up, the amount charged, and your reason for the refund request. If you are within 14 days, state this clearly. If you are outside 14 days, explain why you believe the refund is justified (for example, service malfunction, billing error, or no access to premium features).

Lasting should respond within 5-7 business days. If they refuse your refund claim and you disagree, you can escalate by filing a complaint with the MDTCCL at their official website or by calling their consumer hotline. Tocancel keeps a record of your cancellation and refund request, which can support your complaint.

Common mistakes people make when cancelling

Many users believe they have cancelled when they actually have not. These mistakes cost money and frustration, but they are all avoidable if you know what to watch for.

Deleting the app is not the same as cancelling

The biggest mistake is thinking that uninstalling the Lasting app stops the subscription. It does not. Your subscription lives in your app store account or with your bank, not on your phone. Deleting the app is like unsubscribing from an email newsletter by deleting the email-you might not see messages anymore, but you are still subscribed and your information is still with them. You must cancel through your account settings, your app store, or by email to actually stop the charges.

Cancelling in the wrong place

If you signed up through Apple, but you try to cancel in the Lasting app, your cancellation will not work. Your Apple subscription is managed independently in the App Store app. The same applies to Google Play. If you do not know where you signed up, check all three places: the Lasting app, the App Store (if you have an iPhone), and Google Play (if you have Android). Take screenshots showing cancellation in each one if you are unsure.

Not requesting written confirmation

Some users cancel and assume everything is done, but no confirmation email arrives. Without proof, you cannot dispute a charge that appears later. Always request written confirmation of cancellation via email. If the app does not send one automatically, email support and ask for a cancellation confirmation. Save everything as a PDF or screenshot.

Cancelling during a free trial and forgetting about it

If you signed up for a 7-day free trial but did not cancel before it ended, you have been charged for the full plan. You still have consumer rights-you can cancel immediately and potentially claim a refund if you are still within 14 days of your original signup date. Even if you are outside the refund window, contact support and explain that you intended to cancel before the trial ended. Many companies will refund a first-time error as a goodwill gesture.

Ignoring charges for a month or two

If you notice a charge and assume it will work out later, or if you see a charge and forget about it, time works against you. Disputes with your bank typically have a time limit (usually 60-120 days). The sooner you report an unwanted charge, the sooner you can recover the money. If you spot a charge you do not recognize, contact support and your bank immediately. Tocancel recommends checking your statements every month, especially for subscriptions.

Checklist before and after cancellation

Use this checklist to ensure you have covered every step and have all the evidence you need if something goes wrong.

Contact Lasting for support and escalation

If you cannot cancel through the app or app store, or if you need to dispute a charge, Lasting's support team is your first point of contact. Because Lasting operates through Talkspace's support system, all requests go to the same inbox.

Email support

Send cancellation requests, refund claims, or billing disputes to [email protected]. Include your full name, account email, payment method, and a clear description of what you need. Expect a response within 3-7 business days. If you do not hear back within 7 days, send a follow-up email and reference your original message.

Help and FAQ

Visit getlasting.com/help to access the official help centre. You may find FAQs, billing guides, or account management instructions that resolve your issue without needing to email. Log in to your account to access personalised help and see your subscription status.

Escalation through MDTCCL

If Lasting refuses to refund you, does not respond to your cancellation request, or continues charging you after you cancel, you can lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). This is the government body that enforces the Consumer Protection Act 1999 in Malaysia. They can investigate, order refunds, and impose penalties on companies that breach consumer law. Tocancel helps you prepare the evidence and submit your complaint through the correct channel.

Summary and next steps

Cancelling Lasting is straightforward once you know which channel to use and how to create evidence of cancellation. Your consumer rights under Malaysia's Consumer Protection Act 1999 are strong: you can cancel at any time, you are entitled to a refund within 14 days, and the company must stop charging you once you cancel.

Here is your action plan. First, identify where you signed up (Lasting app, Apple App Store, or Google Play). Second, take three screenshots of your plan, renewal date, and latest charge. Third, follow the cancellation steps for your specific channel. Fourth, save all confirmation emails. Fifth, monitor your bank statement for 30 days and dispute any unwanted charges immediately. If anything goes wrong, contact [email protected] with your screenshots and cancellation proof, or escalate to the MDTCCL if the company refuses to cooperate.

Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and resolve billing disputes across Malaysia. Whether you are cancelling Lasting, another app, or any recurring service, Tocancel is here to guide you through every step, help you gather evidence, and escalate complaints if needed. Visit Tocancel today to access more cancellation guides, track your subscription cancellations, and protect yourself from unwanted charges. Tocancel is your trusted partner in regaining control of your recurring payments.