Cancel Liveup: The Right Way

How to cancel Liveup and avoid being charged again

What is Liveup and how the subscription works

Liveup is a wellness subscription service that delivers fitness coaching, nutrition guidance, and mental health support through an online platform accessible at goliveup.com. You pay a recurring monthly or yearly fee to access guided fitness routines, meal plans, and wellness tools designed to help you build sustainable health habits.

The service operates on automatic renewal billing, which means your payment card is charged on each billing anniversary unless you actively cancel. This is where confusion often arises for Malaysian subscribers; the cancellation option is not always obvious during signup, and many members discover the process only when they decide to leave.

Subscription plans and pricing in malaysia

Liveup offers two main subscription tiers. The monthly plan costs approximately RM42, while the annual plan costs around RM33 per month when paid upfront. Prices shown here are converted from USD at current market rates; always verify the exact charge on your last invoice to confirm what you are actually paying.

How Liveup handles cancellation and customer support

Liveup allows you to cancel your subscription directly through your online account portal, rather than requiring phone calls or overseas paperwork. The platform offers 24-hour customer support through live chat, email ([email protected]), and phone (+1-877-88-54838), though response times during peak hours in Malaysia may be slower than expected.

One practical consideration for Malaysian users: Liveup does not publicly list a local office address, and support staff may not be familiar with Malaysian consumer law or Bahasa Malaysia. This means if you encounter a billing dispute, you will need to provide clear evidence in English and reference Malaysian consumer protection law when escalating your case.

Your consumer rights under malaysian law

Before you cancel, understand what protection the law gives you. Malaysia's Consumer Protection Act 1999 (CPA) applies to all subscription services, including fitness and wellness platforms, whether the company is local or overseas.

What the consumer protection act 1999 guarantees you

Under the Consumer Protection Act 1999, you have the right to cancel a subscription contract within 14 calendar days of purchase, without penalty or reason. This "cooling-off period" applies to distance sales (sales made online, by phone, or by post), which includes Liveup subscriptions. Your legal position is straightforward: if you signed up online and change your mind within 14 days, you can demand a full refund.

After the 14-day window closes, you can still cancel at any time, but you cannot claim a refund for the current billing period unless Liveup breaches its terms (for example, by failing to provide the promised content). The company must honour your cancellation request and stop billing you on your next renewal date. If Liveup continues to charge you after you cancel, that is a breach of the CPA, and you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or pursue a claim in small claims court.

What to do if Liveup refuses to cancel

If you submit a cancellation request and Liveup continues charging you, or if the company disputes your cancellation, you have enforceable rights. Write to Liveup's support team in English, requesting written confirmation of your cancellation. Keep all emails and account screenshots as evidence. If the company does not respond within 14 days, or if the charges continue, contact the MDTCA at mdtca.gov.my or call their consumer line to lodge a formal complaint. You can also dispute the charge with your bank as an unauthorised transaction if necessary.

Methods to cancel Liveup: which path suits you

Liveup offers one primary cancellation method, though you can reinforce it with backup communication if you want extra certainty.

Online account cancellation (the quickest method)

The fastest and most documented way to cancel Liveup is through your account portal on the company's website. This leaves a digital record that you initiated the cancellation, which protects you if a dispute arises later.

1. Go to goliveup.com and log into your account with your email and password.
2. Navigate to your Account settings or User profile (usually found in a top menu or gear icon).
3. Select "Subscription," "Billing," or "Membership" settings.
4. Look for the button labeled "Cancel subscription" or "Manage subscription." Click it.
   • If you cannot find this option, visit the help article at help.letsliveitup.com and search for "how do I cancel my subscription."
5. Follow the prompts to confirm your cancellation. Liveup may ask why you are leaving; you can skip or complete this feedback as you wish.
6. Wait for a confirmation screen and a confirmation email from [email protected]. Take a screenshot of the confirmation page and save the email.

This method usually completes instantly, and you should receive an email within a few hours confirming your subscription will end on your next billing date. Your access remains active until that date arrives, which is why confirming the exact "end date" in the confirmation email is critical.

Email cancellation (for extra documentation)

If you want a paper trail or have trouble accessing your account, email Liveup directly at [email protected] with the subject line "Subscription Cancellation Request." Include your full name, the email address linked to your Liveup account, your next billing date, and a clear statement: "I request that my subscription be cancelled effective immediately, and I confirm that I wish to receive no further charges."

Send this email from the address registered with Liveup. Keep a copy for your records. A response may take 24-48 hours, but this creates written proof of your cancellation request, which is valuable if you later need to dispute an unexpected charge with your bank.

Phone cancellation (if you need clarification)

If you have questions before cancelling, or if you want to discuss your cancellation in real-time, call Liveup's support team at +1-877-88-54838. The line is available 24/7. Note that this is a US-based number, so you will be dialled internationally (confirm with your phone provider that your plan supports this). Ask the support agent to confirm your cancellation will take effect immediately and ask them to email you a cancellation confirmation. Do not rely on a phone call alone; always request written confirmation via email.

What to do after you cancel Liveup

Cancelling is just the first step. What you do in the days and weeks after cancellation protects you from accidental re-billing or disputes.

Confirm your access end date and monitor your bank statement

Your cancellation confirmation email will state when your access ends (usually your next billing date). Mark this date in your calendar. On that date, log into your Liveup account and verify that you can no longer access premium content; this confirms the cancellation worked. If you can still access premium features after the stated end date, contact support immediately and escalate to a manager.

Monitor your bank or credit card statement for 60 days after your cancellation takes effect. If you see another charge from Liveup after the confirmed end date, contact your bank immediately to dispute the transaction. Provide them with your cancellation confirmation email and the statement showing the unauthorised charge. Your bank can reverse the charge within 90 days of the transaction.

Save your cancellation documentation

Keep all of the following in a folder (digital or physical) for at least 12 months:

• Screenshots of your account showing the cancellation was submitted
• The cancellation confirmation email from Liveup
• Your last invoice showing the cancelled subscription
• Any bank statements showing the final charge
• Copies of any support emails you sent

This documentation is what Tocancel recommends as your insurance policy. If Liveup or a debt collector ever contacts you about an unpaid balance, you have proof that you properly cancelled.

Refund options and what to expect

Your refund rights depend on when you cancel and under what circumstances.

Refunds within the 14-day cooling-off period

If you cancel Liveup within 14 days of your original signup, you are entitled to a full refund of the subscription fee under the Consumer Protection Act 1999. To claim this, contact support at [email protected] or through your account portal and state that you are exercising your cooling-off right. Include your original receipt and the date you signed up. Liveup should process the refund within 14 days of receiving your request, usually back to your original payment method.

If you paid by debit or credit card, the refund will appear as a credit to that card within 5-10 business days. If you paid by another method (such as online banking or e-wallet), check your account portal or bank statement to confirm the refund was received.

Refunds after 14 days

Once the 14-day cooling-off period has passed, you do not have an automatic right to a refund when you cancel. You will lose access to the service but will not be charged again after your current billing period ends. However, if Liveup fails to deliver the promised content (for example, if the fitness videos are broken or unavailable), you may have grounds to claim a partial refund. In that case, contact Tocancel's expert team for guidance, as these disputes often require evidence of the company's breach.

Pricing overview and plan comparison

Use this table to compare Liveup's plans and decide which suits your needs before signing up.

If you are unsure whether Liveup suits your lifestyle, start with the monthly plan. The extra RM9 per month is your "test fee," and you can cancel without penalty if the service does not work for you.

Common cancellation mistakes to avoid

Many members find themselves re-billed after they thought they had cancelled. You can avoid this if you know what goes wrong.

Deleting your account instead of cancelling your subscription

The most common mistake is deleting your Liveup account and assuming the subscription is cancelled. These are two separate actions. Deleting your account erases your login credentials and personal data, but it does not stop recurring billing. Even if your account is deleted, your subscription remains active in Liveup's payment system, and you will be charged on your next billing date. Always cancel your subscription first through the billing or subscription settings, then delete your account if you wish.

Cancelling during the wrong part of your billing cycle

Some members cancel immediately after being charged, then become upset when they are charged again after 30 days. This is not a refund; it is your subscription working as expected. If you cancel on day 1 of your cycle, you remain a paying subscriber until day 30 (or day 365 for annual plans). You cannot escape the current billing period. Cancel whenever you like, but accept that your last access date will be your next billing anniversary, not the date you clicked cancel.

Not saving your confirmation email

If Liveup later claims you never cancelled, your confirmation email is your only proof. If you delete this email or do not check your spam folder, you have no defence if Liveup charges you and denies you cancelled. Save the confirmation email immediately and back it up to cloud storage (Google Drive, OneDrive, or similar). Tocancel always recommends this step to every member.

When to contact the MDTCA or your bank

If Liveup does not honour your cancellation or continues billing you, escalation is your right.

File a complaint with the ministry of domestic trade and consumer affairs

If Liveup ignores your cancellation request or disputes your claim, lodge a formal complaint with the MDTCA. Visit mdtca.gov.my or call the Consumer Helpline. Provide your cancellation confirmation email, your bank statement showing unauthorised charges, and a clear timeline of what happened. The MDTCA can investigate Liveup's compliance with the Consumer Protection Act 1999 and pursue penalties if the company is in breach. This process is free and does not require a lawyer.

Dispute the charge with your bank

If you were charged after cancellation, contact your bank or credit card issuer immediately. Report the charge as unauthorised and explain that you cancelled but were billed anyway. Provide your cancellation confirmation email and the billing statement. Your bank has 90 days to investigate and can reverse the charge if the evidence supports your claim. Most banks handle this within 10-15 business days. Do not delay; the sooner you report it, the faster the dispute moves.

Liveup cancellation checklist

Before you hit cancel, run through this list to protect yourself.

• Log into your Liveup account and verify you can still access it
• Take a screenshot of your current subscription plan and renewal date
• Save your latest invoice or bank statement showing the charge
• Note the support email ([email protected]) and helpline (+1-877-88-54838) in case you need to follow up
• Open your cancellation confirmation and screenshot the final screen
• Save the cancellation confirmation email in a dedicated folder
• Mark your end date in your calendar
• Check your bank statement 48 hours after the stated end date to confirm no new charge appeared
• Monitor your statement weekly for 60 days as a final precaution

How tocancel can help you cancel with confidence

Cancelling a subscription should not feel stressful. At Tocancel, we have helped thousands of consumers cancel services like Liveup without losing money or wasting time. Our guides break down your rights under Malaysian law, walk you through each cancellation step, and show you what to do if the company refuses.

If you get stuck during the process, or if Liveup disputes your cancellation, visit tocancel.com for expert advice. Tocancel also maintains a database of cancellation addresses, support contacts, and known issues for hundreds of subscription services. Whether you need to cancel Liveup or any other recurring service, Tocancel is your trusted guide to getting it done right.

Take action today. Review your Liveup account now, confirm your next billing date, and decide whether to cancel. If you decide to leave, use the steps in this guide and keep your confirmation email safe. Tocancel empowers you to cancel on your terms, not the company's terms. You have the right to change your mind, and the law is on your side.

Contact information and escalation paths

Keep this information handy if you need to follow up on your cancellation.

Liveup does not publish a Malaysian office address in publicly available sources. If you need postal escalation, request Liveup's registered address from the company via email before mailing anything. For most issues, email and the MDTCA are faster and more effective. Tocancel recommends digital communication for subscription cancellations because it creates a permanent record that protects you in disputes. Act now, stay organised, and you will cancel without drama.