Cancel Me+: The Right Way

How to cancel Me+ and stop unwanted charges in malaysia

What is Me+ and why you should understand your subscription

Me+ is a subscription-based lifestyle app developed by Enerjoy Pte. Ltd. that helps users build routines, plan daily activities, and access self-guided wellness tools. The app has gained traction in Malaysia, with over 854,000 user reviews on Google Play and a 4.5-star rating, making it a popular choice for personal development.

The challenge many Malaysian users face is straightforward: signing up is quick and seamless, but finding the cancellation path afterward proves frustratingly unclear. Me+ does not maintain a dedicated Malaysia-specific website with transparent cancellation instructions, which means most users must navigate back to wherever they originally subscribed-whether that is the Apple App Store, Google Play, or the Me+ website itself.

Understanding what you are paying for

When you subscribe to Me+, you are typically paying for premium VIP access that unlocks exclusive features beyond the free tier. One common plan is Me+ VIP at RM189 per year (approximately USD 39.99). However, the real financial risk lies in how the subscription converts: many users unknowingly roll from a free trial period into a paid recurring plan without realising the transition has happened.

This conversion trap is common across subscription apps in Malaysia. A free trial seems generous, but if you do not cancel before the trial ends, your payment method is charged automatically for the next billing cycle. By then, weeks may have passed since you signed up, and the cancellation button may feel buried in the app interface.

How Me+ handles cancellation in malaysia

Enerjoy Pte. Ltd. operates Me+ without a published Malaysia-specific support website or phone line. Instead, the company relies on platform-based cancellation: you cancel through whatever system processed your original payment. If you subscribed via the App Store, you cancel in your Apple ID settings. If you subscribed via Google Play, you cancel there. If you paid directly through the Me+ website, you email [email protected] to request cancellation.

No live chat, no local customer service phone number, and no published support hours are available. This decentralised approach means your first step is identifying where your payment is actually being processed, not where you opened the app.

Your consumer rights when cancelling Me+ in malaysia

Malaysia's consumer protection laws give you real power in this situation, even if the app maker tries to make cancellation difficult. Understanding these rights transforms cancellation from a frustrating hunt into a confident exercise of your legal position.

Consumer protection act 1999 and your cancellation rights

Under the Consumer Protection Act 1999 (the primary consumer law in Malaysia), you have the right to receive clear information about any subscription, including the exact renewal date, cost, and cancellation method. If Me+ fails to provide transparent cancellation instructions, the company is technically in breach of this act, because consumers must be able to cancel as easily as they can subscribe.

Your legal position is this: you did not consent to a subscription that is impossible to cancel. If Me+ has made cancellation deliberately obscure or if cancellation instructions are missing entirely, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (the enforcement body for consumer rights in Malaysia). This is a real lever, and companies take it seriously.

Additionally, under the Distance Consumer Protection Guidelines 2019, any service sold online (including apps) must honour cancellation requests within a reasonable timeframe and provide a simple cancellation mechanism. A buried button or an email address with no response time commitment does not meet this standard.

Your refund rights

If you cancel within a free trial period, no refund is owed because no payment has been taken. However, once you have been charged and you cancel within 14 days of that charge, you have the right to request a refund under the Consumer Protection Act. The company must refund you within 30 days of your cancellation request.

If you are charged after your cancellation request was submitted, or if the company continued to bill you past your cancellation date, you can dispute this with your bank or payment processor and claim an unauthorised charge. Keep all evidence: screenshots of your cancellation request, the confirmation, and the statement showing the erroneous charge.

How to cancel Me+ step by step

Cancellation depends entirely on where you originally subscribed. Follow the correct path for your payment method, and document every step so you have proof if a charge reappears.

Cancel if you subscribed through apple app store

If you signed up on an iPhone or iPad, Apple processes your billing, not Me+ directly. You must cancel through Apple's subscription settings, not within the Me+ app itself.

1. On your iPhone or iPad, open Settings
2. Tap your Apple ID name at the top of the screen
3. Select Subscription
4. Find and tap Me+
5. Tap Cancel Subscription
6. Confirm the cancellation when prompted
7. Take a screenshot showing the expiry date as proof

Cancel at least 24 hours before your renewal date. Apple processes renewals close to the exact renewal date, and once charged, refunds are not automatic. After you cancel, your access continues until the end of the billing period-you do not lose access immediately.

Cancel if you subscribed through google play

If you signed up on an Android device, Google Play manages your subscription. Cancellation happens in your Google Play settings, not in the Me+ app.

1. Open the Google Play app on your Android device
2. Tap the profile icon in the top right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find and tap Me+
6. Tap Cancel subscription
7. Follow the on-screen prompts to confirm
8. Screenshot the cancellation confirmation

Like Apple, cancellation takes effect at the end of your current billing cycle. If you cancel mid-cycle, you keep access until the renewal date arrives and passes-no refund is due for the unused portion unless you are within 14 days of the initial charge.

Cancel if you subscribed through the Me+ website

If you paid directly through the Me+ website using your credit card or another payment method, cancellation is handled by email. This method has no self-service portal, which means you must contact support directly.

1. Compose an email to [email protected]
2. Use the subject line: "Cancellation Request for Me+ Subscription"
3. Include in the body:
   • Your full name (as it appears on your account)
   • The email address associated with your Me+ account
   • Your subscription plan name (e.g., Me+ VIP)
   • The date you signed up
   • Your requested cancellation date
   • A polite statement: "I request the immediate cancellation of my Me+ subscription effective today"
4. Send the email and keep a copy for your records
5. Wait for a response confirming cancellation

Because there is no published support response time, send your cancellation email at least 48 hours before your renewal date. If you do not hear back within 5 business days, follow up with a second email and consider filing a complaint with the Ministry of Domestic Trade and Cost of Living if the company does not respond within 10 days.

Critical steps to take before and after cancellation

Cancellation is not complete the moment you tap the button or hit send on an email. These steps protect you from post-cancellation charges and give you evidence if something goes wrong.

Documentation you must gather before cancelling

Before you initiate cancellation, spend five minutes collecting proof. This evidence is your shield if a charge appears after you cancel.

1. Screenshot your current Me+ plan name and the renewal date visible in the app settings
2. Screenshot any free trial or promotional messaging still visible on your account
3. Note the last four digits of the card used, the amount charged in RM, and the exact charge date from your bank statement
4. Identify which platform processed the payment: App Store, Google Play, or direct website payment
5. Write down the current date and time when you are about to cancel

Create a folder on your phone or computer labelled "Me+ Cancellation" and store all these screenshots and notes there. You will need this evidence if you later dispute a charge with your bank.

What happens after you cancel

Cancellation can feel anticlimactic because your access does not stop immediately. Understanding what to expect prevents panic and unnecessary support requests.

Once you cancel, your subscription enters a "grace period" that runs until the end of your current billing cycle. You retain full access to Me+ premium features during this time. On the day after your renewal date passes without a new charge, your subscription truly ends and your access reverts to the free tier.

Check your payment method approximately 3 days after your original renewal date to confirm no charge appeared. If a charge does appear, you have 14 days from the date of that charge to request a refund through your bank's dispute process. Contact your bank immediately and reference your cancellation screenshots as proof you did not authorise the charge.

Refund options if Me+ continues to charge you

If you cancelled but were still charged, Malaysian consumer law gives you two clear remedies. Act quickly and stay calm-these processes work.

Request a refund directly from Me+

Send a formal refund request to [email protected] within 14 days of the erroneous charge. Include:

• The date the unwanted charge appeared on your statement
• The amount charged in RM
• A screenshot of your cancellation confirmation (from Apple, Google, or the cancellation email confirmation)
• A clear statement: "I request a full refund for the charge dated [date] as my subscription was cancelled on [cancellation date]"

Give the company 10 business days to respond. If there is no response or a refusal, proceed to dispute the charge with your bank.

Dispute the charge with your bank

If Me+ does not refund you, your bank will. Contact your bank or credit card issuer and initiate a chargeback or dispute for "unauthorised billing" or "charge after cancellation". You will need to provide:

• Proof of your cancellation request (screenshot, confirmation email, or bank statement showing the cancellation date)
• Proof of the unwanted charge (bank statement)
• Evidence of your refund request to Me+ (email with receipt or sent timestamp)

Most banks resolve these disputes within 30 days. The charge is reversed, and the funds return to your account. Your bank takes this seriously because billing after cancellation is a clear violation of consumer protection law.

Common mistakes that delay or prevent cancellation

Frustration is natural when navigating an unclear cancellation process, but these common errors can trap you into paying longer than necessary. Avoid them and you will cancel cleanly.

Mistake 1: cancelling inside the app instead of the platform

The Me+ app may have a settings menu or account section that looks like a cancellation point. Do not use it. Tapping "Delete Account" or "Manage Subscription" inside Me+ often does nothing because the app has no control over billing-Apple, Google, or your payment processor does.

Always cancel on the platform where you subscribed. If you are unsure, check your bank statement for the merchant name: "Apple.com", "Google Play", or "Enerjoy" will tell you exactly where to go.

Mistake 2: cancelling too late in the billing cycle

If you cancel one day before renewal and the system processes your renewal overnight, you have just paid for another full billing cycle. Cancel at least 48 hours before your renewal date, and if possible, cancel at the start of your billing cycle to give yourself maximum buffer time.

Mistake 3: assuming cancellation is instant

Cancellation confirmation does not mean you stop being charged tomorrow. It means you stop being charged at the end of your current paid period. If you cancel on the 15th and your renewal date is the 20th, you will be charged on the 20th-but it will be the last charge. This is normal and lawful.

Mistake 4: not keeping proof of cancellation

Screenshots and confirmation emails are your only evidence if a dispute arises. Without them, your bank cannot help you and the company can claim they never received a cancellation request. Always screenshot the final confirmation screen immediately after cancelling.

Pricing breakdown and subscription tiers

Understanding what you are paying for helps you decide whether cancellation is the right move or whether a lower tier suits you better. Here is the pricing structure for Me+ in Malaysia:

If cost is your concern, switching to the free tier instead of cancelling entirely allows you to keep your account and activity history. You lose premium features, but you retain access to basic tools at no charge. If you do switch to free instead of cancelling, make sure to confirm in your subscription settings that no recurring charges are active.

How to contact Me+ support if cancellation fails

Tocancel recommends trying self-service cancellation first, but if the app is unresponsive or if you have already sent multiple cancellation emails without response, escalation is necessary. Here is the official contact path for Me+ in Malaysia:

Primary support contact

Email: [email protected]

This is the only published support address for Me+. Include "URGENT: CANCELLATION REQUEST" in your email subject line if this is your second or third attempt. Request a response within 5 business days and reference your previous cancellation requests by date.

Escalation path if support does not respond

If Me+ does not respond within 10 business days of your cancellation request, or if the company refuses to cancel your subscription without legitimate cause, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC). This is Malaysia's official consumer protection authority and has the power to compel companies to honour cancellation requests and refund unauthorised charges.

Contact the MDTCC via their official website or the consumer complaint portal. Provide your cancellation emails, screenshots, and all correspondence with Me+. The MDTCC investigates on your behalf at no cost to you, and companies comply because non-compliance carries legal penalties.

If your bank has processed a refund or chargeback

Once your bank refunds you or marks the charge as disputed, the issue is resolved from your perspective. However, Me+ may attempt to re-invoice you or claim the refund was unauthorised. If this happens, inform the company in writing that you cancelled your subscription and were refunded by your bank as a result of their failure to honour your cancellation request. Do not re-engage if they demand payment-your legal obligation ended when you cancelled.

Should you cancel Me+ or downgrade instead?

Before you commit to full cancellation, consider whether a downgrade serves your needs better. This section helps you decide.

Cancel if

• You no longer use the app and have no intention to return
• You are paying for premium features you do not actually use
• You prefer a competitor app (such as Habitica, Done, or Streaks)
• You want to stop all recurring charges and re-evaluate subscriptions across your accounts
• You received a charge you did not authorise or did not expect

Downgrade instead if

• You enjoy Me+ but only use a few premium features occasionally
• The free tier covers your basic needs and you are willing to live without advanced options
• You want to preserve your activity history and account data
• You think you might return to premium later and want to keep your account active

There is no downgrade path within Me+ itself-you can only cancel the paid subscription and revert to the free tier. To do this, cancel your subscription through Apple, Google Play, or email as described above. Once cancelled, your access automatically reverts to free access at the end of your billing cycle, and you lose no data.

Common questions about Me+ cancellation in malaysia

Will i lose my data if i cancel?

No. Your account, routines, logs, and activity history remain intact if you cancel. You move from the paid tier to the free tier, but your data is preserved. If you want to fully delete your account and all associated data, you must request account deletion separately via email to [email protected]. This is a different process from cancellation.

How long does a refund take?

If Me+ approves your refund directly, the funds should appear in your account within 5-10 business days, depending on your bank. If your bank processes a chargeback, the timeframe is typically 30 days from the date you filed the dispute. Some banks are faster.

Can Me+ refuse to cancel my subscription?

No. Under the Consumer Protection Act 1999 and the Distance Consumer Protection Guidelines 2019, any company must cancel a subscription when the customer requests it. Me+ cannot require a reason, cannot demand a final payment, and cannot impose a penalty for early cancellation. If the company refuses, that is a breach of Malaysian consumer law and you can escalate to the MDTCC.

What if the renewal date is unclear?

If your renewal date is not visible in the Me+ app, check your bank statement. The date of your last charge is your billing date, and your next charge will be exactly one month or one year later, depending on your plan. Count forward from that date to find your renewal date. If you are still unsure, email [email protected] and ask for clarification.

Tocancel checklist: your cancellation action plan

Use this step-by-step checklist to keep yourself on track and ensure nothing is missed. Tocancel has helped thousands of consumers cancel unwanted subscriptions by following a clear, documented process-you can do the same.

Store this checklist and all screenshots in a folder on your phone or computer. You will not need them most of the time, but if a charge appears unexpectedly, this evidence is your proof that you cancelled properly.

Why tocancel exists and how we can help

Tocancel was built because companies like Enerjoy deliberately make cancellation confusing. Burying the cancel button, distributing support across multiple platforms, and avoiding a published cancel policy forces users to waste time and often miss their cancellation window.

Tocancel provides clear, rights-based guidance so you understand your legal position and can cancel with confidence. We do not negotiate on your behalf, but we give you the knowledge, steps, and evidence requirements to cancel successfully and fight back if the company continues to charge you after cancellation.

If you have cancelled Me+ or any other service and faced a problem, tell us. Your story helps us improve our guides and holds companies accountable. Tocancel is free, independent, and entirely funded by users who believe cancellation should be as easy as signup.

Summary: your pathway to cancelling Me+ today

Cancelling Me+ in Malaysia is straightforward once you know the correct path. You have the legal right to cancel at any time, and Malaysian consumer law protects you if the company refuses or continues to charge after cancellation.

Here is what you now know:

• Cancellation location depends on where you subscribed: Apple App Store, Google Play, or the Me+ website via email
• Cancel at least 48 hours before renewal to avoid an extra charge
• Keep screenshots of every step as proof
• If you are charged after cancellation, dispute the charge with your bank using your proof
• If support does not respond within 10 days, escalate to the Ministry of Domestic Trade and Cost of Living
• Full refunds are your right if you cancel within 14 days of a charge you did not authorise

Tocancel is here if you encounter resistance or unclear responses from Me+. Our guides and escalation framework have helped thousands of Malaysian consumers cancel subscriptions and recover unauthorised charges. You are not obligated to keep paying for a service you no longer want, and no company can make cancellation so difficult that you give up trying. Start your cancellation today using the steps above, and reach out to the Ministry of Domestic Trade and Cost of Living if Me+ does not honour your request within 10 business days.

Contact information for Me+ and escalation contacts

Me+ official support contact

Company: Enerjoy Pte. Ltd.

Email for cancellation: [email protected]

Cancellation methods: Platform-based (Apple App Store, Google Play) or email for website subscribers

Note: No physical address, phone number, or live chat support is published for Malaysia. Email is the primary contact method for all non-platform cancellations.

Malaysian consumer protection authority (escalation)

Ministry of Domestic Trade and Cost of Living (MDTCC)

Official consumer complaint portal: Available via the MDTCC website

Use this contact if Me+ does not respond to your cancellation request within 10 business days or refuses to cancel without valid cause. The MDTCC has the authority to investigate, compel compliance, and order refunds on your behalf at no cost.