Cancel Mypersonality: The Right Way

How to cancel Mypersonality and stop recurring charges in malaysia

What is Mypersonality and why malaysians sign up

Mypersonality is an online personality assessment platform that operates on a subscription model with automatic renewal. You may have signed up for what looked like a small one-time test, but the service actually locks you into recurring charges unless you cancel before your next billing date.

Understanding the Mypersonality subscription model

Mypersonality is hosted at mypersonality.net and is owned by Character Types LLC, a Los Angeles-based company. The service is governed by United States law, but that does not mean you lose your consumer rights as a Malaysian user. You have protections under Malaysia's Consumer Protection Act 1999, and Tocancel is here to help you understand and exercise them.

The platform works like this: you start with a 7-day trial at RM9.40 (USD 1.99), and if you do not cancel by the end of that trial period, your subscription automatically renews every two months at RM188.56 (USD 39.95). Many users report feeling caught off guard by this structure because the initial trial price appears low, then a much larger recurring charge hits their bank account.

Your legal position is clear: under the Consumer Protection Act 1999, you have the right to cancel any subscription service with reasonable notice. You do not owe the company any penalty for exercising this right, and you should never feel trapped by automatic renewal terms.

What you actually get with a paid subscription

If you decide to keep the service, your subscription includes access to more than 40 specialised personality tests, personalised training tools, ongoing account access, and email or phone support claimed to be available 24 hours a day, 7 days a week. The company emphasises that you receive detailed personality reports and analysis tools, not just a single free result.

In reality, many users only need one or two personality assessments and do not return to the platform. If you fall into this group, the recurring RM188.56 charge every two months is wasted money. This is exactly why Tocancel recommends you cancel as soon as you have extracted the value you need from the service.

How Mypersonality operates for malaysian customers

Mypersonality does not maintain a Malaysia-specific cancellation portal or local customer service team. All support flows through a single United States email address and phone number, which can slow down your cancellation request. The company publishes all prices in United States dollars, so you should always check both currency amounts when you receive billing notifications.

There is no Malaysia office, no Malay-language support page, and no live chat option. Your primary contact method is [email protected] or the phone number 855-342-8558. This matters because if support is slow, your cancellation request might miss your next billing date, and you could be charged again. Therefore, Tocancel advises you to act quickly and keep detailed records of every cancellation attempt.

Your consumer rights and malaysia's cancellation protections

Before you take any action to cancel, you need to understand the law that protects you as a Malaysian consumer.

Consumer protection act 1999 and automatic renewal

Malaysia's Consumer Protection Act 1999 gives you the explicit right to cancel any subscription or continuous supply contract. The law says that if a trader (in this case, Mypersonality) automatically renews your subscription, you have the right to cancel without penalty and without being charged a cancellation fee. This is not a favour from the company; this is your legal entitlement.

Section 130 of the Consumer Protection Act 1999 specifically addresses unfair contract terms. Any clause that makes it unreasonably difficult for you to cancel, or that charges you a penalty for cancellation, is likely to be void. In plain language, this means Mypersonality cannot charge you extra to cancel, cannot force you to call during specific hours, and cannot demand a reason from you.

The enforcement body is the Ministry of Domestic Trade and Consumer Affairs (MDTCA). If Mypersonality refuses to cancel your subscription or continues to charge you after you request cancellation, you can file a complaint with the MDTCA, and they have the power to take action against the company.

Your right to evidence and confirmation

The Consumer Protection Act 1999 also gives you the right to receive written confirmation of your cancellation. You should never accept a verbal cancellation promise. Therefore, always request written proof via email that your subscription has been terminated. If the company claims your cancellation email was "lost" or "not received", your evidence trail will protect you in a dispute.

Tocancel recommends you keep screenshots of your original cancellation request, the exact date and time you sent it, and the date of any reply confirming cancellation. If you are charged after you cancel, these records give you proof of your cancellation date, which you can use to dispute the charge with your bank or file a complaint with the MDTCA.

How to cancel Mypersonality step by step

Cancelling Mypersonality requires you to contact support directly because the platform does not offer a self-service cancellation option in your account dashboard.

Gather your account details before contacting support

Before you send any cancellation request, collect the information that support staff will need to find your account and process your request quickly. Slow support is common when companies lack Malaysia-specific systems, so you should make the agent's job as easy as possible to speed up your cancellation.

1. Log into your Mypersonality account and write down your next billing date (this is critical-if it is within 7 days, your request is urgent)
   • Take a screenshot of your subscription page showing the plan name and renewal date
   • Save the payment method shown (the last four digits of your card)
2. Locate your account email and your user ID (if visible)
   • Check your bank statement or email for the exact amount of your last charge
3. Write down the current date
   • Calculate how many days remain until your next automatic renewal

Submit your cancellation request by email

Email is your best method because it creates a written record that you can reference if there is a dispute later. Send your cancellation request to [email protected] with a clear subject line and all relevant account details.

1. Compose a new email to [email protected]
   • Subject line: "Request to cancel subscription-immediate cancellation required"
2. In the email body, write:
   • Your full name and account email address
   • Your Mypersonality user ID (if you have it)
   • The payment method used (last four digits of your card or PayPal account)
   • Your next billing date (the date you want to cancel before)
   • A single clear sentence: "I request immediate cancellation of my subscription effective today. Please confirm this cancellation in writing."
   • Do not explain why you want to cancel-you do not need a reason, and it is irrelevant to your right to cancel
3. Send the email and keep a copy in a folder for your records
   • Do not send multiple cancellation emails-one is enough, and multiple emails can confuse support staff

Follow up if you do not receive confirmation within 48 hours

Mypersonality's support team does not always respond quickly, especially for Malaysian customers. If you do not receive a cancellation confirmation email within 48 hours, send a follow-up email.

1. Wait exactly 48 hours from your first email
   • Note the exact time you sent the first email
2. Send a second email to [email protected] with subject: "Follow-up: subscription cancellation request sent on [date]"
   • Quote the date and subject line of your first email
   • Repeat your account details and cancellation request
   • Add: "Please confirm receipt and provide written confirmation of cancellation."
3. If your next billing date is within 7 days, also call 855-342-8558 during United States business hours (Malaysia is 12-15 hours ahead, so adjust accordingly)
   • Ask to speak with a support agent about your cancellation email
   • Take notes on the agent's name, the time of the call, and what they said
   • Ask them to email you a confirmation of the call outcome

What to do after Mypersonality cancels your subscription

After you receive cancellation confirmation, your responsibility does not end. You must monitor your bank account to ensure no further charges appear.

Monitor your account for the next billing cycle

Even after cancellation, it can take 1-3 business days for the system to process your request, and billing cycles do not always align perfectly. Therefore, Tocancel recommends you check your bank statement on the day after your original next billing date to confirm that no charge was applied.

1. Mark your calendar for your original next billing date plus one day
   • Log into your bank app or check your statement online
   • Search for any charge from Mypersonality or Character Types LLC
2. If no charge appears, save the cancellation confirmation email in a permanent folder
   • You may need this proof if Mypersonality reactivates your account by mistake in future
3. If a charge does appear, email support immediately with subject: "Unauthorized charge after cancellation request"
   • Attach a screenshot of the charge and your cancellation confirmation email
   • Demand a refund

Contact your bank if support does not refund the charge

If Mypersonality charges you after you cancel, and support does not refund the amount within 7 days, you have the right to dispute the charge with your bank. This is called a chargeback or reversal, and your bank is obligated to investigate your claim under Malaysian banking regulations.

1. Call your bank's customer service line
   • Tell them the date of the unauthorised charge and the amount
   • Explain that you cancelled the subscription before the charge date
   • Provide your cancellation confirmation email as evidence
2. Ask the bank to file a dispute or reversal request
   • The bank will send a formal request to Mypersonality's payment processor
   • Mypersonality will have 7-10 days to respond
3. Keep all correspondence with your bank in the same folder as your cancellation emails
   • If Mypersonality does not refund within 14 days, escalate to the MDTCA

Refund eligibility and how to request a refund

Your refund rights depend on when you request cancellation relative to your billing date and what Mypersonality's refund policy states.

When you are entitled to a refund

If you cancel within 14 days of your initial sign-up (the cooling-off period under Malaysian consumer law), you are entitled to a full refund of the trial fee and any charges incurred. If you cancel after 14 days, your refund depends on whether you have already received value from the service and whether Mypersonality's terms permit a pro-rata refund.

In practice, if you cancel before your next billing date, you should not be charged at all. If you cancel after the charge has been applied but before you have used the service, you may be eligible for a refund of that charge. Tocancel advises you to request a refund explicitly in your cancellation email, even if you think you are not entitled to one, because support agents sometimes approve refunds to resolve disputes quickly.

How to request a refund

1. If a charge has already appeared on your statement, add this sentence to your cancellation email: "I also request a full refund of the charge dated [date] for RM188.56 (USD 39.95) or the pro-rata amount if a partial refund applies."
   • Be specific about the amount and date
2. If support denies your refund request, ask them to cite the specific policy reason in writing
   • Do not accept a vague answer like "refunds are not available"
   • Mypersonality must provide a written policy that explains why you are not entitled to a refund
3. If you disagree with the denial, file a complaint with the MDTCA and attach your refund request and the company's written response
   • The MDTCA can order Mypersonality to refund your money if the denial is found to be unfair

Common mistakes people make when cancelling Mypersonality

Cancelling a subscription from a foreign company feels intimidating, and that is exactly why so many people make mistakes that delay their cancellation or result in being charged again.

Mistake 1: assuming your account cancellation stops the billing

Some users delete their Mypersonality account or log out, thinking this will automatically cancel their subscription. It does not. Deleting your account does not cancel your subscription; it only removes your access to the service. Your credit card will still be charged on your next billing date.

Therefore, you must send an explicit cancellation request to support. Do not rely on deleting your account as a substitute for contacting support.

Mistake 2: not submitting cancellation requests early enough

If your next billing date is tomorrow and you send your cancellation request today, support may not process it in time, and you will be charged again. Mypersonality's support team is not fast, especially when handling requests from outside the United States.

Tocancel recommends you cancel at least 7 days before your next billing date. If you only just realised your subscription is active and the next charge is within 3 days, call 855-342-8558 immediately in addition to sending an email.

Mistake 3: not keeping evidence of your cancellation request

If you phone support and they verbally confirm your cancellation, that is not enough. You need written confirmation in an email. If the agent promises to send an email confirmation but never does, you have no proof of your cancellation request.

Always follow up every phone call with an email asking support to confirm in writing what they told you on the phone. This protects you if you are charged again and need to dispute the charge with your bank.

Mistake 4: not checking your bank statement after cancellation

Many users assume that once support sends a cancellation confirmation, they are done. Then weeks later, they discover a surprise charge on their statement and have to start the whole dispute process. Check your statement on the day after your original next billing date to confirm no charge appeared.

Pricing overview and what you are paying

Understanding Mypersonality's pricing structure helps you decide whether to cancel or keep the service.

For Malaysian customers, the recurring charge of RM188.56 every two months adds up to RM1,131.36 per year if you keep the subscription active. Many users do not return to the platform after their initial assessment, making this a poor use of money. If you only need one or two personality tests, Tocancel strongly recommends you cancel after you have obtained your results.

Alternative free and paid personality test services

If you are considering whether to cancel Mypersonality, you should know about cheaper or free alternatives that may meet your needs just as well.

If you only need a single personality assessment, 16personalities gives you a complete free test with no email required and no subscription trap. Truity and MindTypo offer free basic results and only charge if you want premium detailed reports. For most Malaysian users, these free alternatives are sufficient, which is why Tocancel advises you to explore them before deciding whether to keep your Mypersonality subscription.

How to check if you have other unwanted subscriptions

If you discovered Mypersonality without expecting it, you may have other subscriptions charging your bank account right now that you have forgotten about.

Audit your bank statement

Go back through your last three months of bank statements and look for recurring charges under RM50. Many subscription services deliberately charge small amounts to stay under the radar. Write down the name, date, and amount of every recurring charge you do not recognise.

Check your email for confirmation receipts

Search your email inbox and spam folder for the word "subscription", "renew", "receipt", "charge", and the names of services you use. Look for emails with subject lines like "Your subscription has been renewed" or "Thank you for your payment". These receipts often contain a link to manage or cancel your subscription.

Use tocancel to find and cancel all subscriptions at once

Tocancel is built specifically to help Malaysian users find and cancel all their unwanted subscriptions in one place. Instead of managing cancellations across 10 different websites and support emails, you can use Tocancel to track every service you are paying for, get clear cancellation instructions tailored to Malaysia, and monitor your account to ensure no surprise charges occur. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover hundreds of ringgit in unnecessary charges.

Your consumer protection checklist

Use this checklist to protect yourself when cancelling Mypersonality and to create an evidence trail if you need to escalate your complaint to the MDTCA.

1. Before cancelling
   • Screenshot your subscription page showing plan name and next billing date
   • Save your payment receipt or bank statement showing the last charge amount and date
   • Note the exact current date and time
   • Write down your user ID, account email, and last four digits of payment method
2. When submitting your cancellation request
   • Send email to [email protected] with clear subject line
   • Include all account details (email, user ID, payment method)
   • Include next billing date and request "immediate cancellation"
   • Keep a copy of your sent email in a cancellation folder
   • Do not send multiple emails-one is sufficient
3. After sending cancellation request
   • Wait 48 hours for response
   • If no response, send follow-up email and call 855-342-8558
   • Save all emails from support in your cancellation folder
   • Mark your calendar for the next billing date plus one day
4. On the day after your original next billing date
   • Check your bank statement for any Mypersonality or Character Types LLC charge
   • If charge appears, email support immediately with evidence of cancellation request
   • If support does not refund within 7 days, contact your bank to dispute the charge
   • Save all documentation in your cancellation folder
5. If Mypersonality refuses to cancel or continues charging
   • File a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA)
   • Attach copies of your cancellation email, confirmation reply (if any), and evidence of the disputed charge
   • Provide dates and amounts of all charges and cancellation requests

Mypersonality contact details and escalation path

If standard cancellation methods do not work, follow this escalation path to recover your money.

Direct contact for cancellation (customer support)

Send your cancellation request to [email protected]. This is the only email address provided for cancellations. You can also call 855-342-8558 during United States business hours, but email creates a written record, so it is the preferred method.

Legal address for malaysia and formal notices

Mypersonality does not maintain a Malaysia office or cancellation address. The parent company, Character Types LLC, is based in Los Angeles, United States. However, this does not limit your rights. You can still file a complaint with Malaysia's consumer protection authority.

Escalation to malaysia's consumer protection authority

If Mypersonality refuses to cancel your subscription or ignores your refund request, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online at moh.gov.my. The MDTCA has the authority to investigate companies that violate the Consumer Protection Act 1999, even if they are based outside Malaysia, as long as they are serving Malaysian consumers.

Include in your complaint:

• Your name, email, phone number, and bank account details (showing the disputed charge)
• Date and amount of your trial charge and first recurring charge
• The date you submitted your cancellation request and the email address you sent it to
• Copies of your cancellation email and any responses from support
• Copies of your bank statement showing the disputed charge
• A brief explanation of what happened and why you believe Mypersonality violated your consumer rights

The MDTCA can order Mypersonality to refund your money and can penalise the company if it is found to have deliberately made cancellation difficult or refused to cancel after you requested it. This is a free service, and you do not need a lawyer.

Summary and your next steps

Cancelling Mypersonality is straightforward when you know your rights and follow the correct process. You are not locked into this subscription, and you do not owe the company a reason for cancelling. Malaysia's Consumer Protection Act 1999 gives you the explicit right to cancel any subscription, and Mypersonality must honour your cancellation request within a reasonable timeframe.

Your next steps are:

1. Gather your account details and screenshot your subscription page right now
2. Compose a clear cancellation email to [email protected] today, not tomorrow
3. Keep a copy of that email and any response in a dedicated folder
4. Check your bank statement on the day after your original next billing date
5. If a charge appears, immediately dispute it with your bank or file a complaint with the MDTCA

Tocancel is built to make this process simple and to help you track your cancellation so you never lose evidence. Tocancel has helped thousands of consumers cancel unwanted subscriptions like Mypersonality, recover their money, and prevent future surprise charges. Start your cancellation today, and you will be charge-free within days.