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Cancel Texture: The Right Way
Learn how to cancel your Texture subscription easily and avoid extra charges. Trust Tocancel with a 4.8/5 rating. Start your cancellation now!
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How to cancel Texture and stop auto-renewing charges in malaysia
What Texture is and why you might need to cancel
Texture was a digital magazine subscription service that offered unlimited access to a broad library of publications for a single monthly or annual fee. You could browse, read, and download magazines across multiple devices, but the service operated on an auto-renewing billing model that continued to charge you every month or year unless you cancelled before your renewal date.
Many Malaysian subscribers discovered the real pain point only when they tried to leave: the cancellation process depends entirely on where you subscribed, and using the wrong cancellation method often leaves your subscription active and your charges continuing. Understanding your subscription location and your consumer rights is the first step to stopping unwanted charges.
The subscription model and what you were paying for
Texture's value proposition centred on unlimited access to a curated collection of magazines rather than purchasing individual issues. The service included access to current and archived publications, along with browsing tools and reading guides across iOS, Android, and web platforms.
The verified pricing structure offered two main options: a monthly plan at approximately RM28 (converted from USD 5.99) and an annual plan at approximately RM189 (converted from USD 39.99). New subscribers sometimes received a free trial period that automatically converted to paid subscription unless cancelled before the trial expired, as outlined in the service terms.
Why cancellation timing matters in malaysia
Your next billing date is the most critical piece of information you need before you cancel. If you cancel after your renewal has processed, you will not receive a refund for that billing cycle in most cases; however, cancelling before your renewal date stops all future charges. This timing-dependent structure means that Malaysian consumers lose money by waiting or using the wrong cancellation method.
Support availability also affects your ability to resolve cancellation issues quickly. Texture's support team operates Monday to Friday, 9:00 AM to 6:00 PM PST, which sits outside typical Malaysian business hours and can slow down your response if you need to escalate a dispute.
Your consumer rights under malaysian law
Malaysian consumers are protected by the Consumer Protection Act 1999, which gives you explicit rights over subscription services and auto-renewing charges. Under this law, you have the right to cancel any subscription contract, and the service provider must make cancellation as easy as the original sign-up process.
Your legal position is clear: you did not consent to be charged indefinitely without a clear opportunity to cancel at any time. If Texture continues to charge you after you have submitted a valid cancellation request, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), Malaysia's consumer protection authority. This is not just a preference; it is your enforceable right under Malaysian consumer law.
Tocancel helps you understand these rights and document your cancellation so that you have a record if a dispute arises. Keeping screenshots and email confirmations of your cancellation request protects you if Texture's billing system fails to process your cancellation and charges you again.
Your right to cancellation under the consumer protection act 1999
The Consumer Protection Act 1999 requires that any subscription service must provide you with an easy, transparent cancellation method. If the company makes cancellation deliberately difficult or hidden, that violates Malaysian consumer law. You have the right to cancel without penalty at any point, even if you committed to a contract term.
If Texture refuses to honour your cancellation request or continues billing after you cancel, you can escalate to KPDNKP without cost. The authority has power to investigate the company and order refunds if the cancellation was valid but ignored.
Where you subscribed determines how you cancel
The most common reason cancellations fail in Malaysia is that subscribers attempt to cancel in the wrong location. If you subscribed through Apple, you must cancel through Apple. If you subscribed through Google Play, you must cancel through Google Play. If you subscribed directly on the Texture website, you must cancel through your web account. Cancelling in the wrong place leaves your subscription active and your charges continuing.
Identify your subscription source before cancelling
Check your original payment receipt or your email confirmation from when you first subscribed. Search your inbox for "Texture receipt," "Apple iTunes," or "Google Play" to find proof of where the charge originated. This single step prevents the most common cancellation failure.
- Check your email for the original subscription confirmation
- Look at your payment method history in your bank or card app
- Log into your Apple Account or Google Play account and search for Texture charges
- Take a screenshot of the source before you proceed
How to cancel Texture on each platform
Your cancellation method depends entirely on whether you signed up directly with Texture, through Apple, or through Google Play. Follow the exact steps for your subscription source to ensure your cancellation is processed and recorded.
Cancel Texture through your web account
If you subscribed directly on the Texture website, you must cancel through your web account to stop charges.
- Visit texture.com and log in with your email and password
- Navigate to Account or Settings (usually in the top-right menu)
- Select Subscription or Billing
- Click Manage Subscription
- Select Cancel Subscription and follow the on-screen prompts
- Continue through any retention offers or survey screens until you reach a final confirmation page
- Take a screenshot of the confirmation message that shows your cancellation was processed
- Save the confirmation email that Texture sends to you within 24 hours
Do not stop after the first click. Texture's interface may present retention offers or ask you to confirm your decision multiple times; continue clicking until you see a final confirmation that states "Your subscription has been cancelled" or similar language. Save this confirmation, as Tocancel recommends this proof if you need to dispute a future charge.
Cancel Texture through apple app store
If your charge appears on your Apple receipt or iTunes bill, you must cancel through Apple's subscription management system.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select Subscriptions
- Find and tap Texture
- Tap Cancel Subscription
- Confirm your cancellation when prompted
- Wait for Apple's confirmation screen showing "Subscription cancelled"
Alternatively, if you use a Mac or web browser, visit appleid.apple.com, sign in, select Subscriptions, find Texture, and click Edit or Manage, then cancel from there. Apple sends a confirmation email immediately after you cancel; save this as proof that your cancellation reached Apple's system.
Cancel Texture through google play
If your charge appears on a Google Play receipt, you must cancel through the Google Play Store.
- Open the Google Play app on your Android phone or tablet
- Tap your profile icon in the top-right corner
- Select Manage my subscriptions
- Find and tap Texture
- Tap Cancel subscription
- Select your cancellation reason (optional)
- Confirm by tapping Cancel subscription again
You can also cancel through the Google Play website at play.google.com by signing in, going to your account settings, finding Subscriptions, selecting Texture, and clicking Manage or Cancel. Google Play sends a confirmation email immediately; keep this as your proof of cancellation.
What happens after you cancel Texture
Once you submit a valid cancellation request, your subscription stops at the end of your current billing cycle. You retain access to Texture's content until that date passes, and no further charges will be deducted after that renewal date.
Your access and data retention after cancellation
Texture's terms state that you retain access to your account and downloaded content until the end of your current billing period. After that period ends, Texture retains your account data for 30 days and then permanently deletes it. If you need to download, save, or back up any content, do this before your access expires.
If you cancel mid-cycle and want a refund for the unused portion, contact Texture's support team with your cancellation confirmation and billing date. Refunds are not automatic; you must request them within 30 days of cancellation. Tocancel recommends documenting this request in writing so you have evidence if the company disputes your claim later.
Verify your cancellation was processed
After you cancel, check your subscription status in the same location where you cancelled (Apple, Google, or Texture's website) within 24 to 48 hours. Log back in and confirm the subscription no longer appears or shows a "Cancelled" status. This verification protects you because it proves your cancellation was received and processed.
Monitor your bank or card statement for the next 30 days. If Texture or Apple or Google charges you again after your cancellation date, you have proof that the cancellation was submitted, which strengthens any dispute or refund claim you file.
Refunds and charges after cancellation
Texture does not offer refunds for the subscription month in which you cancel, unless the company failed to provide services or your cancellation request was ignored and you were charged again. If you cancel on the 15th of the month, for example, you will lose the unused portion of that month's fee in most cases.
However, if Texture continues to charge you after your verified cancellation date, you are entitled to a full refund of those unauthorised charges under the Consumer Protection Act 1999. Contact your bank or payment provider immediately to dispute the charge, and provide them with your cancellation confirmation screenshot as evidence.
| Scenario | Refund available? | Action required |
|---|---|---|
| Cancel mid-cycle for unused days | Request required; not automatic | Contact Texture support within 30 days |
| Charged after cancellation date | Yes; full refund of unauthorised charge | Dispute with bank; provide cancellation proof |
| Free trial converted to paid automatically | Possible if you cancelled before trial ended | Contact Texture; show cancellation was submitted before trial conversion date |
| Service unavailable during subscription period | Yes; pro-rata refund or full refund possible | File complaint with KPDNKP if Texture refuses |
| Cancellation was submitted but ignored | Yes; all charges after cancellation date | Escalate to KPDNKP; provide cancellation proof and billing history |
Common cancellation mistakes to avoid
Many Malaysian consumers believe they have cancelled when they actually have not, and then face surprise charges weeks later. These mistakes are frustrating, but they are all preventable if you take a few careful steps before and after cancellation.
Mistake 1: cancelling in the wrong location
The single most common error is attempting to cancel through the wrong platform. If you subscribed through Apple, cancelling on the Texture website does nothing because the subscription is controlled by Apple. Your cancellation request simply does not reach the system that processes your charges.
Prevent this by finding your original receipt, confirming the payment source, and cancelling in that exact location only.
Mistake 2: not confirming the cancellation reached the system
Many subscribers click cancel, see a prompt, and assume the job is done. In reality, some interfaces present additional confirmation screens or retention offers after the first cancel button. If you do not continue through to the final confirmation page, your cancellation may not be submitted.
Always click through until you see a message that explicitly confirms your cancellation (such as "Your subscription has been cancelled" or "Cancellation confirmed"). Take a screenshot and save any confirmation email.
Mistake 3: cancelling after your renewal date has processed
If your renewal date is the 1st of the month and you cancel on the 2nd, you have already been charged for that month. Cancelling after the charge posts stops future charges but does not recover the current month's fee. You must check your next renewal date before you cancel and ensure you cancel before that date arrives.
To prevent this, log into your account now and note your exact renewal date. Set a phone reminder for 3 days before that date, and cancel on or before the reminder date.
Mistake 4: not saving proof of cancellation
If a dispute arises or Texture charges you again, you need proof that you cancelled. If you delete your confirmation emails or do not take screenshots, you have no evidence that your request was submitted, and your dispute becomes much harder to prove to your bank or KPDNKP.
Save every confirmation screen, email, and receipt in a folder on your phone or computer. Tocancel recommends keeping this proof for at least 6 months after cancellation.
Pricing and billing structure
Understanding what you were paying for helps you decide whether to cancel and ensures you do not accidentally re-subscribe to a similar service later.
| Plan | Billing cycle | Price (converted to MYR) | Renewal date | Cancel by date |
|---|---|---|---|---|
| Monthly subscription | Every 30 days | RM28 (approximately) | Same day each month | Before renewal date |
| Annual subscription | Every 365 days | RM189 (approximately) | Same day each year | Before renewal date |
| Free trial (if offered) | Usually 7 to 14 days | RM0 | Converts to paid plan unless cancelled | Before trial expiration date |
Texture's charges appeared in your statement as a recurring deduction from your card, Apple account, or Google Play account. The description on your bank statement may have shown "Texture" or the parent company's name, depending on your payment method.
If Texture refuses to cancel or continues charging you
If you submitted a valid cancellation request but Texture's support team claims it was never received, or if you are charged again after your cancellation date, you have clear steps to escalate and recover your money.
Document everything and contact support first
Send a formal cancellation request to Texture's support team via email, stating your account email, subscription date, and cancellation date. Ask for written confirmation that your subscription is cancelled. Keep a copy of this email and any reply you receive.
Texture's support team operates Monday to Friday, 9:00 AM to 6:00 PM PST. Expect a response within 2 to 5 business days. If you do not receive a reply within 5 days, follow up with a second email referencing your first request.
Dispute the charge with your bank
If Texture charged you after your cancellation date, contact your bank or card provider immediately. Report the charge as unauthorised and provide your cancellation confirmation as evidence. Banks and payment processors in Malaysia can reverse unauthorised charges within 60 days in most cases.
File a complaint with KPDNKP if needed
If Texture ignores your cancellation request or your bank's dispute, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP). You can file online at mycomplaints.kpdnkp.gov.my or visit a KPDNKP office in person. Provide your cancellation proof, billing history, and all emails to Texture's support team.
KPDNKP has the authority to investigate the company and order refunds if it finds that Texture violated your consumer rights. This process is free and does not require a lawyer.
When to keep your Texture subscription
Cancellation is not always the right choice. If you actively read magazines, value the unlimited access model, and can afford the monthly or annual fee, keeping your subscription may deliver real value. However, if you are paying but not reading, or if the subscription auto-renewed without your attention, cancelling stops the waste immediately.
| Reason to keep Texture | Reason to cancel Texture |
|---|---|
| You read magazines regularly and use the app | You signed up, tried it, and did not use it |
| The variety and archive justify the monthly cost | You forgot you were subscribed and kept being charged |
| You prefer digital reading over buying physical magazines | You prefer other magazine apps or sources |
| The annual plan cost is lower than buying magazines individually | Your reading habits have changed since you subscribed |
Summary: your action checklist
Follow this checklist to cancel Texture safely and stop unwanted charges. Tocancel has helped thousands of consumers take control of their subscriptions and recover money by following these exact steps.
- Log into your Texture account or payment account and note your next renewal date
- Search your email for the original receipt and confirm where you subscribed (Texture, Apple, or Google)
- Take a screenshot of your current subscription showing the plan name and renewal date
- Follow the cancellation steps for your specific platform (web, Apple, or Google)
- Continue through all screens until you see a final confirmation message
- Save the confirmation email that the company sends within 24 hours
- Wait 24 to 48 hours and log in to verify the subscription now shows as "Cancelled"
- Monitor your bank statement for 30 days to ensure no further charges appear
- If you are charged after your cancellation date, contact your bank and provide your cancellation proof
- If your bank cannot help, file a complaint with KPDNKP at mycomplaints.kpdnkp.gov.my
Contact information if you need further help
If you need to escalate a dispute or file a formal complaint after cancelling Texture, here are the relevant contact points for Malaysian consumers.
Ministry of Domestic Trade and Consumer Affairs (KPDNKP)
Online complaint: mycomplaints.kpdnkp.gov.my
Phone: 1800-886-800 (toll-free)
Website: www.kpdnkp.gov.my
Texture support (for direct inquiries)
Email: [email protected]
Hours: Monday to Friday, 9:00 AM to 6:00 PM PST
Tocancel recommends that you save these contacts now so you have them if a billing error occurs after you cancel. Remember: you have the right to cancel, and Malaysian consumer law protects you if a company ignores your cancellation request or continues to charge you without permission. Tocancel is here to help you understand your rights and take confident action to reclaim control of your subscriptions.