Cancel Alder Security: The Right Way

How to cancel Alder Security and stop unwanted charges

What is Alder Security and why malaysian users struggle to cancel

Alder Security is a United States-based home security company offering monitored alarm systems, sensors, cameras, and professional monitoring services through subscription plans. Based in Orem, Utah, Alder presents itself as a provider of residential security with 24/7 professional monitoring. For you as a Malaysian user, this detail matters: Alder has no verified office, support center, or local customer service team operating within Malaysia.

The service operates through monthly subscription plans, typically ranging from RM189 to RM283 per month (approximately USD 40 to USD 60). You are not simply paying for hardware; you are paying for ongoing monitoring, mobile app access, real-time alerts, and professional support connected to your security system. This distinction becomes critical when you cancel, because stopping the subscription affects your active monitoring service even if the physical devices remain in your home.

Why cancellation confusion happens with Alder Security

You face specific challenges when trying to cancel Alder Security as a Malaysian customer. First, there is no local Malaysia-based support team with Bahasa Melayu language support. Second, the company lists only a United States phone number (800.710.1289), an email address ([email protected]), and support hours in Mountain Standard Time (MST), not Malaysian time. Third, billing and account management are tied to the international Alder website with no localized payment or cancellation interface for Malaysia.

This setup creates friction: you may struggle to reach support, cancellation instructions may assume you have a US phone line or local US payment method, and your invoices likely show USD currency conversion rather than clear MYR pricing. Tocancel helps Malaysian consumers navigate exactly this kind of barrier by breaking down cancellation steps into clear, actionable language specific to your location and payment method.

What you are actually paying for on Alder Security

Your monthly charge covers three main services. First, professional 24/7 monitoring means trained security operators monitor your system and dispatch emergency services if needed. Second, mobile app and account access allow you to check your system status, receive alerts, and control settings remotely. Third, customer support and system updates ensure your equipment functions and your account remains active. When you cancel, you are ending all three services, not simply stopping hardware delivery.

This matters because some users assume they can downgrade or pause monitoring without full cancellation. In practice, Alder does not offer a pause or downgrade option; you must fully cancel the subscription to stop monthly charges. If you later wish to reactivate, you may need to sign a new contract and pay setup fees again.

Your rights under malaysian consumer protection law

As a consumer in Malaysia purchasing from Alder Security, your rights are protected under the Consumer Protection Act 1999. This law applies to contracts between consumers and businesses, even if the business is based overseas, provided the contract relates to goods or services supplied to you in Malaysia.

What the consumer protection act 1999 guarantees you

Your legal position is this: you have the right to cancel a service contract within a reasonable timeframe if the cancellation terms are fair and transparent. Under the Consumer Protection Act 1999, a business must provide clear, accurate information about cancellation terms before you sign. If Alder Security buried cancellation instructions in dense documentation or made the process intentionally difficult, that violates your consumer rights.

You also have the right to a refund if you cancel within a cooling-off period or if Alder breaches its service terms (for example, failing to provide the monitoring service you paid for). The Domestic Trade and Consumer Affairs Ministry (KPDNKK) enforces these rights. If Alder refuses to cancel your account or process a refund, you can lodge a formal complaint with KPDNKK or pursue a claim through the Malaysian consumer tribunal.

Cancellation rights and billing cycles

You have the right to know the exact date your next billing cycle begins and the exact amount that will be charged. Before you initiate cancellation, you must confirm this information from your account dashboard or billing statement. This protects you from being charged again after you request cancellation.

If Alder charges you after you submit a cancellation request, you have the right to dispute that charge through your payment method (bank card, PayPal, or mobile wallet) and request a refund from Alder directly. Keep all proof: screenshots, cancellation confirmation emails, and billing statements showing the unwanted charge.

How to cancel Alder Security step by step

Your cancellation method depends on how you originally subscribed: directly through Alder's website, through the iOS App Store, or through Google Play. Each method has a different cancellation route. Tocancel recommends you follow the exact method that matches your original subscription to avoid cancellation failures.

Cancel through the Alder website account dashboard

If you subscribed directly on Alder's website using your email and payment card, you must cancel through your online account.

1. Go to alder.com and click "Log In" at the top right of the homepage.
2. Enter your email address and password, then click "Sign In".
3. Once logged in, look for your profile icon or name in the top right corner and click it.
4. Select "Account Settings" or "My Account" from the dropdown menu.
5. Scroll down to find the section labeled "Subscription" or "Billing".
6. Click "Cancel Subscription" or "Delete Account".
   • If you see a "Cancel Subscription" button, click it first. This stops future charges.
   • If the page shows "Are you sure?", confirm your cancellation by clicking "Yes, cancel my subscription".
   • Screenshot the confirmation screen immediately.
7. Within 24 hours, check your email (including spam folder) for a cancellation confirmation from [email protected].
8. If no confirmation email arrives, log back into your account and verify that the subscription status shows "Cancelled" or "Inactive".

This is the most reliable cancellation method because you have direct proof of cancellation in your account history and email receipts.

Cancel an app store subscription (iOS)

If you subscribed through Apple's App Store, you must cancel through your Apple ID settings, not through the Alder app itself.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the settings screen.
3. Tap "Subscriptions".
4. Find "Alder Security" in the list of subscriptions.
5. Tap on "Alder Security".
6. Tap "Cancel Subscription" at the bottom of the screen.
   • You may see options to "Try Free for 3 Days Longer" or similar. Ignore these and tap "Cancel Subscription" again.
   • The screen will show your refund eligibility. Read this carefully.
   • Confirm by tapping "Confirm Cancellation".
7. Screenshot the confirmation screen showing "Subscription Cancelled" or "Active until [date]".
8. Apple sends a confirmation email to your Apple ID email address within minutes.

Important: if you cancel before your billing date, Apple will not charge you again. If you cancel after your billing date but within the refund window (typically 14 days), you may be eligible for a partial or full refund of your last charge.

Cancel a google play subscription (Android)

If you subscribed through Google Play, you must cancel through Google Play settings.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Tap "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Alder Security".
6. Tap "Cancel subscription".
   • Google Play will ask you why you are canceling. You may select any reason or skip this.
   • Tap "Cancel subscription" again to confirm.
7. Screenshot the confirmation screen.
8. Check the email linked to your Google account for a cancellation confirmation within 24 hours.

Google Play charges on the same day each month. If you cancel before that date, you will not be charged again. If you cancel after the charge but within 48 hours, you may request a refund through Google Play's Help Center.

Refund eligibility and how to claim your money back

You may be entitled to a refund under three circumstances: if you cancel within a cooling-off period, if Alder failed to deliver promised services, or if you were charged after submitting a valid cancellation request.

Cooling-off period and refund windows

Under the Consumer Protection Act 1999, you have the right to a refund if you cancel within a reasonable period after subscription. For distance selling (online purchases), this is typically 14 calendar days from the date you subscribed. However, Alder's refund policy may differ. Before claiming a refund, check your original confirmation email or Alder's website for their stated refund window.

If you are canceling within 14 days of your subscription date and no monitoring has been provided yet, you have a strong case for a full refund. If you are canceling after 14 days, your refund eligibility depends on the exact date of your next billing cycle. For example, if you subscribed on the 1st of a month and cancel on the 28th, you are entitled to a refund of any amount charged after you submitted your cancellation (proration).

How to request a refund from Alder Security

Send a formal refund request to Alder by email. Tocancel advises you to be specific and include supporting evidence.

1. Write an email to [email protected] with the subject line: "Refund Request - Account [Your Email Address]".
2. Include the following information:
   • Your full name and the email address linked to your Alder account.
   • Your subscription start date.
   • The date you requested cancellation.
   • The amount charged in RM or USD, and the billing date.
   • The reason for your refund request (within cooling-off period, service failure, charged after cancellation, etc.).
   • Screenshots of your account showing the subscription and the cancellation request.
   • Your bank account details (if claiming a refund to your original payment method is not possible).
3. Request a response within 7 business days.
4. Send the email from the same address registered with your Alder account to avoid verification delays.

Keep a copy of your email and the timestamp. Alder typically responds within 5 to 7 business days. If you do not hear back, send a follow-up email marked "Follow-up: Refund Request" with the same subject line.

Dispute a charge through your bank or payment provider

If Alder refuses to process a refund or does not respond within 14 days, you have the right to dispute the charge through your payment method. This is called a chargeback or dispute claim.

A chargeback is a powerful consumer protection tool. When you file a chargeback, your payment provider investigates Alder's claim that the charge was authorized and valid. If you have proof of cancellation (email confirmation, account screenshot showing "Cancelled" status), your chargeback will likely succeed and your money will be returned to your account within 30 to 60 days.

Pricing breakdown and what you may still owe

Understanding Alder's pricing helps you verify that your cancellation is processed correctly and no additional charges appear on your next bill.

When you cancel, you stop paying the monthly subscription cost immediately (if you cancel before your next billing date). However, any equipment you purchased remains yours and you are not entitled to a refund on that initial cost unless you cancel within the cooling-off period. If you financed equipment through a payment plan, cancellation may affect that plan; contact Alder's billing team to clarify your remaining obligations.

Always cross-check your cancellation date against your last billing date. If your last charge was on the 15th and you cancel on the 20th, you have overpaid for 5 days and are entitled to a proration refund (a small refund for the unused portion of that month).

What happens after you cancel Alder Security

Cancellation does not happen instantly. You need to understand the timeline so you know what to expect and can verify that everything has stopped correctly.

Immediate changes after cancellation

Within 24 hours of submitting a cancellation request through the website or app, your account status will show "Cancelled" or "Inactive" when you log in. Your mobile app may stop syncing or may show a "Service Ended" message. Push notifications and email alerts from Alder will cease.

However, this does not mean your physical equipment stops working immediately. Your alarm sensors and hub may continue to function locally (they can still detect motion and trigger a siren), but professional monitoring from Alder's control center will not occur. If an alarm is triggered, Alder will not dispatch emergency services because your account is no longer active.

Billing and account access timeline

Check the table below to understand what happens in the weeks following your cancellation request.

The most critical moment is your next scheduled billing date. If you cancel on the 10th and your billing date is the 15th, you must confirm that no charge appears on the 15th. If it does, contact Alder immediately and file a chargeback.

What to do with your physical equipment

After you cancel, your Alder hub, sensors, and cameras are no longer connected to Alder's monitoring service. You have three options. First, you can keep the equipment and use it as a local alarm system (the siren will still sound, but no one will be notified professionally). Second, you can remove the equipment and store it. Third, you can recycle the equipment at an e-waste facility in Malaysia (many malls and electronics retailers offer this service for free).

Alder may offer to ship you a prepaid return label if you wish to return equipment. This is optional; you are not required to return equipment you paid for in order to complete your cancellation.

Common mistakes people make when canceling Alder Security

Many Malaysian customers unknowingly sabotage their own cancellation by making one of these mistakes. Tocancel has seen hundreds of these cases; learning from them now will save you time and money later.

Mistake 1: canceling the app instead of the subscription

This is the most common error. You uninstall the Alder app from your phone, assume you are canceled, and months later discover that charges continue on your bank statement. Uninstalling the app does nothing; the subscription remains active on the Alder server until you formally cancel through the account dashboard or your payment provider's subscription settings.

Always cancel through the official account method (website, App Store, or Google Play), not by simply deleting the app.

Mistake 2: requesting cancellation via email instead of the app or website

You may email [email protected] asking them to cancel your account. Alder may not respond, or may respond weeks later saying they need more information. Meanwhile, your subscription remains active and you are charged again.

Instead, always cancel through the official channels (account dashboard or app store). These generate immediate, documented proof of cancellation. Email requests are slow and unreliable.

Mistake 3: not confirming cancellation before your next billing date

You submit a cancellation request on the 10th, assuming you are safe. If your billing date is the 12th and you do not verify cancellation status beforehand, you risk being charged again. Log into your account within 24 hours of submitting cancellation to confirm your subscription status has changed to "Cancelled".

Mistake 4: accepting a "pause" offer instead of full cancellation

When you try to cancel, Alder may offer to pause your subscription for 30 or 60 days at no charge. This sounds helpful, but it means you remain bound to restart the subscription automatically after the pause ends. If you truly want to cancel, decline the pause and proceed to full cancellation.

Mistake 5: not saving proof before submitting cancellation

After you click "Cancel", the page refreshes and confirmation details may disappear. Before you submit any cancellation request, take a screenshot of the entire account page and subscription details. After submission, immediately take another screenshot showing the confirmation message or the new "Cancelled" status. These images are your only proof if you later need to dispute a charge or file a complaint with KPDNKK.

Before you cancel: should you really leave Alder Security?

Cancellation is not always the right choice. Consider these factors before you proceed, so you are certain you will not regret this decision later.

Reasons to stay with Alder Security

You might want to keep your Alder subscription if professional monitoring is important to you, you have a long-term contract at a discounted rate, or you are satisfied with the service and alerts. Switching to a different provider means finding a new company, signing a new contract, and installing new equipment, which takes time and money.

Reasons to cancel Alder Security

Cancel if you are unhappy with the service (unreliable alerts, poor response times), if the monthly cost is too high and you cannot afford it, if you are moving and cannot transfer the equipment, if you have found a cheaper local provider in Malaysia, or if you are no longer interested in monitored security and prefer a different system.

If your main reason is cost, contact Alder's customer service before canceling. They sometimes offer discounts or plan downgrades to retain customers. However, if you are determined to leave, proceed with the cancellation steps above.

Checklist: verify your Alder Security cancellation is complete

Use this checklist to confirm you have canceled correctly and safely. Tocancel recommends you complete every item before considering your cancellation done.

Once every item is checked, your cancellation is secure and you are no longer at risk of unwanted charges.

How tocancel supports your cancellation process

Tocancel has helped thousands of consumers cancel unwanted services across Malaysia, including foreign subscription services like Alder Security. Our mission is to translate complex cancellation processes into clear, actionable steps so you never feel trapped by a company's system.

When you face a service you want to cancel-whether it is Alder Security or another provider-Tocancel provides step-by-step guides, refund strategies, and consumer rights information specific to Malaysia and your payment method. We cite relevant consumer law (the Consumer Protection Act 1999), explain escalation routes (KPDNKK), and give you the confidence to take control of your billing.

If you cancel Alder Security and encounter a problem (a charge after cancellation, refund denial, slow customer service), you can use Tocancel's guides to file a formal complaint with KPDNKK or escalate to PayPal, Apple, or your bank. Tocancel equips you with template letters, proof requirements, and timelines so you get results.

Next steps after using tocancel

Once you have followed this guide and canceled your Alder Security subscription, visit Tocancel's main site to explore guides for other services you may want to cancel. Whether you are subscribed to streaming platforms, software, fitness apps, or other international services, Tocancel has the same level of detail and consumer focus for every cancellation.

If your refund is denied or Alder refuses to cancel, Tocancel provides templates for KPDNKK complaints and payment provider disputes so you can escalate confidently. Our community of users has successfully recovered thousands of ringgit from companies that refused legitimate cancellation and refund requests. You can too.

Contact and escalation details for Alder Security

If you need to contact Alder Security directly after cancellation, use these verified details. These are the only official contact channels available to Malaysian customers.

Official Alder Security contact information

Email: [email protected]

Phone (United States): 800.710.1289

Support hours: Monday to Sunday, 5:00 am to 2:00 am MST (which is 8:00 pm to 5:00 am Malaysian time, same day). Note: this means you may need to call or email during Malaysian evening or night hours to align with their business hours.

Website account dashboard: alder.com

Billing disputes (after cancellation): Contact your bank, PayPal, or app store billing team directly. Do not rely on Alder to reverse a charge; use your payment provider's dispute system.

Escalation if Alder refuses to cancel or process a refund

If Alder fails to cancel your account, refuses a legitimate refund, or continues to charge you after cancellation, escalate to Malaysia's consumer protection authority:

Domestic Trade and Consumer Affairs Ministry (KPDNKK)
Email: [email protected]
Phone: 1800-88-5050 (toll-free) or (603) 2291 6666
Website: kpdnkk.gov.my
What to submit: A formal complaint with your proof (screenshots, emails, invoices, cancellation confirmation, evidence of charges after cancellation). KPDNKK will investigate and can compel Alder to comply with Malaysian consumer law, including cancellation and refund obligations.

You also have the right to file a chargeback through your bank or payment provider at any time. This is faster and requires no action from KPDNKK; your payment provider handles the dispute within 30 to 60 days.

Why tocancel matters in this scenario

Alder Security is based in the United States and has no Malaysia office, making direct pressure difficult. Many Malaysian customers feel powerless because they cannot easily reach support or do not know their consumer rights apply to foreign companies too. Tocancel has helped thousands of consumers cancel international subscriptions by clearly explaining your legal position, providing exact steps for each cancellation method, and showing you how to escalate to KPDNKK if a company refuses.

Your rights do not disappear because Alder is foreign. The Consumer Protection Act 1999 applies to any contract you sign with any company if that contract relates to goods or services you receive in Malaysia. Tocancel exists to remind you of this and to walk you through every step from initial cancellation to successful refund recovery.

Summary and action steps

Canceling Alder Security requires you to act through the correct channel (account dashboard, App Store, or Google Play), verify cancellation within 24 hours, and monitor your next billing date to ensure no unwanted charge appears. You have legal rights under the Consumer Protection Act 1999, including the right to cancel, the right to clear information about cancellation terms, and the right to a refund in certain circumstances.

Tocancel recommends you follow this sequence: (1) save all proof before submitting cancellation, (2) cancel through the official method that matches your subscription, (3) take a screenshot immediately after, (4) wait for confirmation email, (5) verify account status is "Cancelled" within 24 hours, (6) check your bank statement on your next billing date to confirm no charge, (7) if charged, file a chargeback or contact Alder for a refund, (8) if Alder refuses, escalate to KPDNKK or your payment provider.

You are not powerless and you are not stuck. Thousands of Malaysian consumers have successfully canceled foreign subscriptions like Alder Security by understanding their rights and following clear steps. Tocancel has helped them do it, and this guide will help you do the same. Take action today, and you will stop unwanted charges and regain control of your subscription billing within 24 to 48 hours.