Cancel Bullymake: Complete Guide

How to cancel Bullymake and stop automatic renewals in malaysia

What Bullymake is and how it charges you

Bullymake is a dog subscription box service that delivers durable toys and treats to heavy chewers on an automatic renewal cycle. You are paying for recurring shipments, not a one-off purchase, and charges renew automatically unless you cancel before your next billing date.

How Bullymake subscriptions work

When you sign up for Bullymake, you commit to a recurring plan with monthly, quarterly, semi-annual, or annual payment terms. The company charges your card automatically at each renewal date and sends a fresh box of dog products on a set schedule. Your subscription continues indefinitely until you actively cancel it.

Bullymake publishes its pricing in USD, which your bank converts to Malaysian Ringgit (MYR) at the current exchange rate. This means your final charge in RM can fluctuate month to month, even if the USD price stays the same. The company does not offer local MYR billing or dedicated Malaysian payment methods, so all transactions are in English by default.

Pricing and commitment terms

Bullymake offers four main subscription tiers, each with a lower monthly cost if you commit longer. Review the table below to see which plan you are on and what your renewal charges should be.

The 6-month and 12-month plans often advertise a discounted first box (around USD 19 or RM 90) and free shipping on multi-month subscriptions. However, once your commitment period ends, you can cancel without early termination fees. Cancel before that date and you may face early exit charges depending on Bullymake's terms.

What you need to know about billing in malaysia

Bullymake is a US-based company with a principal address in Richardson, Texas. Their customer support operates on Central Standard Time (CST), which means response times during Malaysian business hours can be slower than expected. The company's terms of service also state that disputes are governed by Texas law and include individual arbitration clauses, which may affect your rights if a billing dispute arises.

You will not see charges in MYR on Bullymake's website or invoices. Instead, you are charged in USD and your bank applies the exchange rate at the time of transaction. Keep records of your original USD amount and your bank statement in RM so you can track whether the conversion was fair.

Your rights as a consumer in malaysia

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999 (Act 599), which covers unfair contract terms, automatic renewals, and your right to cancel before charges are applied.

What the consumer protection act 1999 says about auto-renewal

Under the Consumer Protection Act 1999, companies cannot charge you for automatic renewals without your clear prior consent. This means Bullymake must make it obvious when your subscription renews, how much you will be charged, and how to stop it. The law also requires that cancellation be as easy as the original sign-up process.

Your legal position is straightforward: you have the right to cancel before you are charged again, and Bullymake must honour that cancellation without imposing unreasonable penalties. If you paid for a multi-month plan and cancel early, any early termination fee must be proportional and clearly disclosed in the terms you agreed to.

If Bullymake charges you after you have cancelled or refuses to process your cancellation, you can lodge a complaint with the Malaysian Competition Commission (MyCC) or seek assistance through small claims proceedings. Tocancel can help you understand your rights and gather evidence if a dispute arises.

Early termination and refund rights

If you are on a 3-month, 6-month, or 12-month plan and want to cancel before that period is over, check Bullymake's terms for early exit fees. These fees must be clearly stated in your subscription agreement and must be reasonable in relation to the cost of the service you have not yet used.

Any refund you are entitled to should be processed back to your original payment method within 14 days of your cancellation request. If Bullymake delays or denies a refund you are owed, document all communication and escalate to the MyCC.

How to cancel Bullymake without getting charged again

Tocancel recommends gathering your subscription details before you submit a cancellation request so you can confirm the cancellation is processed and no further charges are applied.

Before you cancel: prepare your account information

Log into your Bullymake account and collect the following information so you have proof of your cancellation date and your subscription status at the time you requested it.

• Your current subscription plan name (Monthly, 3-month, 6-month, or 12-month)
• Your next renewal or billing date
• The email address linked to your account
• Your order number or subscription ID (if visible)
• A screenshot of your subscription page showing the active plan and renewal date
• A copy of your latest invoice or bank statement showing the most recent charge

This documentation protects you if a charge appears after you have cancelled. With these details on hand, you can prove the cancellation was submitted on time and dispute any unauthorised charge with your bank or the MyCC.

Method 1: cancel through the Bullymake website

The quickest way to cancel Bullymake is through your online account if the self-service option is available.

1. Sign in to your Bullymake account at bullymake.com
2. Navigate to your Account settings or user profile
3. Select the Subscription tab or Manage Subscription option
4. Review your active plan and look for a "Cancel Subscription" button or link
5. Follow the prompts to confirm your cancellation
6. Look for a confirmation message or email address where you will receive cancellation confirmation
7. Wait for a confirmation email to arrive within 24 hours; if none arrives, proceed to Method 2

If you do not see a cancel button on the subscription management page, the company may require you to contact support directly. In that case, move to Method 2.

Method 2: cancel by email through customer support

If the website does not offer a self-service cancellation option or you prefer written confirmation, email Bullymake's customer care team directly.

1. Send an email to [email protected] with the subject line "Subscription Cancellation Request"
2. Include the following in the email body:
   • Your full name as it appears on the account
   • Your email address linked to the subscription
   • Your subscription plan type (Monthly, 3-month, 6-month, or 12-month)
   • Your current next billing or renewal date
   • A clear statement: "I request that you cancel my Bullymake subscription effective immediately. Please confirm this cancellation in writing and confirm that no further charges will be applied."
3. Attach screenshots of your subscription page and latest invoice as proof
4. Send the email and save a copy in your sent folder
5. Wait 2-3 business days for a response (note that Bullymake's support operates on US Central Time, so allow longer during non-business hours in Malaysia)
6. Once you receive confirmation, reply to the email and ask Bullymake to confirm in writing that no further charges will be applied after the cancellation date

Email provides you with a written record of your cancellation request, which is important if a dispute later arises. Save this email thread until you have verified that no further charges appear on your bank statement.

Method 3: cancel by phone or live chat

Bullymake offers live chat support on their website during business hours. This method is faster but does not leave a permanent written record, so follow up with an email confirmation.

1. Visit bullymake.com and look for the live chat icon in the bottom right corner of the page
2. Click to open the chat and explain that you want to cancel your subscription
3. Provide your account email and subscription plan when asked
4. Ask the agent to confirm your cancellation date and that no further charges will apply
5. Take a screenshot of the entire chat conversation
6. After the chat ends, send a follow-up email to [email protected] stating: "I cancelled my subscription via live chat on [date]. Please confirm this cancellation in writing and verify that no further charges will be applied."
7. Attach the screenshot of your chat conversation to the email

Live chat is convenient but easily forgotten. Always send a follow-up email so you have written proof that you cancelled on a specific date.

Method 4: formal cancellation by registered mail

If Bullymake fails to respond to your email or chat requests within 7 days, you can send a formal cancellation notice by registered mail to their official address. This method creates a legal paper trail that you can reference if you need to escalate to the MyCC.

1. Prepare a letter on plain paper or your own letterhead with the following details:
   • Your full name and address in Malaysia
   • Your email address and phone number
   • The date of the letter
   • Bullymake's address (see the address section at the end of this guide)
   • A clear statement: "I hereby request cancellation of my Bullymake subscription effective immediately. I will accept no further charges after the date of this letter. Please confirm receipt and provide written confirmation of the cancellation."
   • Your subscription email and plan type
2. Make 2 copies of the letter for your records
3. Post the original via registered mail to Bullymake's address
4. Keep your registered mail receipt as proof of delivery
5. Send an email to [email protected] noting that you have posted a formal cancellation letter by registered mail and provide the date and tracking number
6. Monitor your bank account for any further charges after the registered mail is delivered

Registered mail is a formal step but it demonstrates your intent to cancel in a way that Bullymake cannot easily ignore.

What happens after you cancel Bullymake

Cancellation and the cessation of charges are two different milestones. Understand what to expect so you can catch any errors.

Confirmation and next steps

After you submit your cancellation request, Bullymake should send you a confirmation email within 24 to 48 hours. This email is your proof that the company has received your cancellation. If you do not receive this confirmation within 48 hours, send a follow-up email to [email protected] asking for written confirmation of your cancellation status.

The confirmation email should state your cancellation effective date (usually the date the request was processed) and confirm that no further boxes or charges will be sent after that date. Save this email permanently.

Monitor your bank statement for errant charges

Even after you cancel, Bullymake may attempt to charge your card if their billing system did not sync properly with the cancellation. Check your bank or credit card statement at the date your next renewal would have occurred. If you see a charge after you have cancelled, report it immediately.

• Log into your bank or card account online and review pending and posted transactions
• If an unexpected Bullymake charge appears, contact your bank's fraud or disputes team within 24 hours
• Provide your bank with copies of your cancellation email and confirmation
• Request a chargeback or reversal of the unauthorised charge
• In parallel, email Bullymake again and demand a refund, referencing your original cancellation request

Your bank is legally required to investigate your dispute within 30 days under Malaysian banking regulations. If Bullymake refuses to refund you, your bank will reverse the charge and Bullymake will have to appeal the reversal to their payment processor.

Refund timeline and what you can expect

If you are cancelling within your commitment period (for example, cancelling a 6-month plan after 2 months), Bullymake may deduct an early termination fee. Any remaining credit or refund should be processed back to your original payment method within 14 days.

If you have not used any service beyond your last received box and you are cancelling before the next billing date, you should not owe any additional fees. However, if you are within a locked-in contract period and Bullymake's terms allow early exit fees, these must be applied consistently and transparently.

If no refund appears within 14 days of your cancellation, contact [email protected] and ask for a written explanation of any fees withheld and the date the refund will be processed. If you still do not receive it, Tocancel recommends filing a complaint with the MyCC, which will investigate on your behalf.

Common mistakes to avoid when cancelling Bullymake

Many Bullymake members accidentally extend their subscription or leave themselves open to further charges because they skip important steps. Here are the pitfalls to dodge.

Mistake 1: not gathering proof before you cancel

If you do not screenshot your subscription details and renewal date before cancelling, you will have no proof of when you cancelled or what your plan was. Bullymake's records may show a different cancellation date or the company may claim it never received your request. Always take screenshots of your subscription page and next billing date before you submit any cancellation.

Mistake 2: assuming cancellation is instant

Cancellation is not instant. Bullymake can take 24 to 48 hours to process your request and generate a confirmation email. If you do not receive confirmation within 2 business days, follow up by email or live chat. Do not assume you are cancelled just because you clicked a button or sent an email.

Mistake 3: only using live chat or the website without written confirmation

Live chat conversations disappear from view after a few days, and website-based cancellations may not leave an email trail. Always request written confirmation by email so you have permanent proof of the date and time you cancelled. Tocancel advises saving all correspondence in a dedicated folder so you can reference it if a charge appears later.

Mistake 4: cancelling but forgetting to monitor your bank statement

The most damaging mistake is cancelling and then assuming no further charges will appear. Billing systems can glitch, and Bullymake may attempt to charge you if their system does not update properly. Check your bank or credit card statement on the date your next renewal was scheduled. If a charge appears, dispute it immediately with your bank.

Mistake 5: not understanding early termination fees

If you are on a 3-month, 6-month, or 12-month plan and you cancel before that period ends, Bullymake may charge an early exit fee. These fees are legal if they are clearly disclosed and proportional to the remaining contract period. Before you cancel, review Bullymake's terms to understand what fee, if any, will be applied. If the fee seems unreasonable, contact the MyCC before paying it.

Pricing comparison and when to cancel

Understanding your plan type and commitment term helps you decide when cancellation makes financial sense.

If you are on the monthly plan, you can cancel at any time without financial penalty. If you are on a longer commitment and want to cancel early, calculate whether the early exit fee is worth the savings you would lose by keeping the plan active. In most cases, if you dislike the product or your dog has lost interest, cancelling and facing the early fee is better than paying for unwanted boxes.

Steps to take if Bullymake refuses to cancel

If Bullymake does not respond to your cancellation request or claims your subscription cannot be cancelled, you have legal remedies.

Escalation steps before formal complaint

1. Wait 5 business days after your initial email request. Bullymake's support operates on US Central Time, so allow extra time if your request was sent on a Friday or weekend
2. Send a second email to [email protected] with the subject line "Urgent: Cancellation Request Not Honoured" and include your original cancellation email and the date you sent it
3. If you still do not receive confirmation after 7 business days, send a formal letter by registered mail (Method 4 in the cancellation section)
4. Contact your bank or credit card company and file a dispute if Bullymake charges you after you have requested cancellation
5. Gather all evidence: screenshots, emails, bank statements, registered mail receipt, and any other communication with Bullymake

Filing a complaint with the malaysian competition commission

If Bullymake continues to refuse your cancellation or charges you after you have cancelled, lodge a formal complaint with the Malaysian Competition Commission (MyCC). The MyCC enforces the Consumer Protection Act 1999 and investigates unfair contract terms and automatic renewal abuse.

To file a complaint, visit the MyCC website at www.mycc.gov.my and select the online complaint form. Provide the following information:

• Your name and contact details in Malaysia
• Bullymake's name and address (provided at the end of this guide)
• A clear description of the issue (e.g., "Company refused to honour my cancellation request and charged my card after I cancelled")
• Copies of all emails, screenshots, bank statements, and registered mail receipts proving your cancellation attempt
• The total amount overcharged or the amount in dispute

The MyCC will investigate on your behalf and can order Bullymake to refund you and cease unfair practices. This process is free and does not require a lawyer.

Bullymake's contact information and cancellation address

Use the following details to cancel your Bullymake subscription or escalate a dispute.

Customer service contact

Email: [email protected]

Live chat: Available on bullymake.com during US Central Standard Time business hours

Formal cancellation and dispute address

Bullymake
Richardson, Texas
United States

Send formal cancellation notices and dispute escalations by registered mail to this address. Include your full name, email address, subscription plan details, and a clear statement requesting cancellation and confirmation that no further charges will be applied.

Regulatory escalation

Malaysian Competition Commission (MyCC)
Website: www.mycc.gov.my
Online complaint form available for consumer disputes regarding unfair contract terms and automatic renewal abuse

Key takeaways and action steps

Cancelling Bullymake is straightforward if you follow the right process and maintain written records. Here is what you must do right now:

1. Log into your Bullymake account and screenshot your subscription page with the renewal date
2. Save a copy of your latest invoice or bank statement showing the USD amount charged
3. Choose your cancellation method: website (Method 1), email (Method 2), or live chat with email follow-up (Method 3)
4. Submit your cancellation request and wait for written confirmation within 48 hours
5. Monitor your bank statement on the date your next renewal was scheduled
6. If a charge appears after cancellation, file a dispute with your bank immediately and contact Bullymake demanding a refund
7. If Bullymake refuses to refund or will not cancel, file a complaint with the MyCC

Your rights as a Malaysian consumer are protected by the Consumer Protection Act 1999, which guarantees your right to cancel subscriptions before you are charged again. Tocancel has helped thousands of consumers cancel unwanted subscriptions without unnecessary fees or charges, and we are here to support you if you encounter resistance from Bullymake. Document everything, stay calm, and take action immediately if an errant charge appears on your bank statement. You are in control of this process, and with the steps outlined above, you can cancel with confidence.