Cancel Daily High Club: The Right Way

How to cancel Daily High Club and reclaim your money before the next charge hits

What Daily High Club is and what you're actually paying for

Daily High Club is a US-based subscription service that ships themed monthly boxes filled with smoking accessories, glass pieces, rolling papers, storage trays, and related items to your address in Malaysia. You pay upfront for each billing cycle, and the company automatically charges your card on a recurring schedule unless you actively cancel.

How the subscription works in plain terms

When you join Daily High Club, you choose a billing plan. The monthly option costs $29.99 USD (approximately RM139.95), the 3-month plan runs $83.97 USD (RM399.75) billed every quarter, the 6-month plan is $161.94 USD (RM769.75) billed biannually, and the annual plan costs $311.88 USD (RM1,471.95) billed once per year. The company also offers a free Cabana Club membership that provides member pricing on partner sites and free shipping on orders over $50 USD (RM236.00).

Here is the critical point for Malaysian customers: Daily High Club operates entirely from Las Vegas, Nevada. The company has no local Malaysian office, no domestic billing in ringgit, and no Bahasa Malaysia support channel. Customer service hours run 7 AM to 7 PM MST (Mountain Standard Time), which is 12 hours behind Malaysia Standard Time. This timing gap means your support request sent at 9 PM Malaysia time reaches the team the following day, potentially after your billing cut-off.

What membership actually includes

Your recurring payment covers the monthly themed box and access to member pricing through Cabana Club. If you hold a longer plan (3-month, 6-month, or annual), you've paid in advance, which means cancelling stops future charges but does not automatically refund pre-paid amounts. The Cabana Club membership is free and separate from the paid box subscription, so cancelling your box does not affect your ability to use member discounts on other items.

Understanding this distinction matters because many subscribers assume cancelling their account cancels everything. In reality, you must cancel the paid box plan specifically to stop recurring charges.

Your consumer rights when cancelling a cross-border subscription

As a Malaysian consumer buying from a US company, your rights are protected under the Malaysian Consumer Protection Act 1999, even though the seller operates overseas.

What the consumer protection act 1999 means for you

Your legal position is clear: you have the right to cancel any distance contract (including online subscriptions) within 14 days of purchase without penalty, under Section 123 of the Consumer Protection Act 1999. This cooling-off period applies even if you've already received your first box. After the 14-day window closes, the law still requires the supplier to handle cancellation requests promptly and fairly, and to honour your instruction within a reasonable timeframe.

If Daily High Club refuses to cancel your subscription, ignores your cancellation request, or continues charging you after you've cancelled, you can file a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or escalate to the Ministry of Domestic Trade and Cost of Living. These bodies enforce consumer protection and can take action against companies that breach Malaysian law.

Tocancel recommends keeping detailed records of every cancellation request you make. Screenshot your request confirmation, note the date and time you sent it (in Malaysia time), and save any email replies from Daily High Club's support team. This evidence becomes your proof if you need to dispute a charge with your bank or lodge a formal complaint.

Why cross-border companies sometimes ignore cancellation requests

Daily High Club's lack of a Malaysian office or local phone number creates a distance that some companies exploit. Without a physical presence in Malaysia, the company may assume Malaysian consumers will simply give up rather than pursue a refund through international channels. This is precisely why Tocancel exists: to help you push back and claim what you are legally entitled to.

How to cancel Daily High Club step by step

The fastest route is to cancel through your online account, but you must do it before the 15th of the month to stop your next charge.

The web account cancellation method

This is the official cancellation route that Daily High Club's FAQ recommends. Follow these steps carefully and take screenshots at each stage:

1. Log into your Daily High Club account at dailyhighclub.com using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it. Check your email (including spam folder) for the reset link.
   • If you cannot access your account, note this now and move to email support instead (see next section).
2. Navigate to your account settings or subscription dashboard.
   • Look for a menu option labelled "My Account", "Subscriptions", "Billing", or "Manage Plans".
   • Take a screenshot of this page showing your current plan name and next billing date.
3. Locate the option to pause, modify, or cancel your subscription.
   • Daily High Club typically shows a "Cancel Subscription", "Pause Plan", or "Manage Subscription" button.
   • Do NOT select "Pause" if you want a permanent cancellation. Select the cancel or terminate option.
4. Follow the on-screen prompts and confirm your cancellation.
   • The system may ask why you're leaving. You don't need to answer this; it's optional.
   • The company may offer a discount to keep you. Ignore it unless you genuinely want to stay.
   • Look for a final confirmation page or confirmation number.
5. Take a screenshot of your confirmation page and note the exact date and time (Malaysia time).
   • Save this screenshot to your phone or computer immediately.
   • Forward the confirmation to your own email address as a backup.
6. Check your email for a cancellation confirmation from [email protected].
   • This email is your proof that the cancellation was processed.
   • If you don't receive a confirmation email within 24 hours, contact support via email to confirm the request was received.

The email support route if web cancellation fails

If you cannot log into your account, the web interface does not show a cancellation button, or your online cancellation doesn't stick, contact Daily High Club's support team directly by email. This creates a written record that Tocancel strongly recommends for cross-border disputes.

1. Send an email to [email protected] with the subject line "Cancellation Request - [Your Account Email]".
   • Write clearly and include your full name, the email address linked to your account, and your next scheduled billing date.
   • State: "I hereby request immediate cancellation of my Daily High Club subscription effective immediately. Please confirm cancellation by return email and cease all recurring charges."
   • Keep the tone professional and direct; avoid emotional language.
2. Include your account details and order history reference if you have them.
   • Attach a screenshot of your latest invoice or subscription page.
   • Note the exact date and time you're sending the email (Malaysia time).
3. Send the email and wait for a reply within 48 hours.
   • Remember that Daily High Club's support hours are 7 AM to 7 PM MST, which is 12 hours behind Malaysia time.
   • If you email at 6 PM Malaysia time, the support team reads it at 6 AM their time.
4. If you receive no reply within 48 hours, send a follow-up email marked "URGENT: Follow-up Cancellation Request".
   • Reference your original email date and time.
   • State that you expect confirmation of cancellation within 24 hours or you will dispute the charge with your bank.
5. Save every email (sent and received) in a dedicated folder on your computer.
   • Do not delete these emails; you may need them later as evidence.
   • Print or screenshot them as backup.

Timing rules that catch most malaysian cancellers

Tocancel has seen countless cancellation requests fail because customers missed Daily High Club's billing cut-off date.

Why the 15th of the month matters

Daily High Club's FAQ clearly states: "Changes made after the 15th of the month apply to the next billing cycle." This means if today is the 20th and your next charge is on the 28th, cancelling now does not stop the 28th charge. You will be billed again, and the cancellation only takes effect for the following month's cycle.

Before you cancel, log in and check your subscription page for the exact next billing date. If that date is fewer than 15 days away and today is after the 15th of the month, assume the charge will go through. Plan accordingly.

Action before cancelling: what to screenshot and save

You need three pieces of evidence before you touch any cancellation button:

• A screenshot of your subscription page showing your plan name, plan cost, and next billing date.
• A screenshot of your latest invoice or payment history showing the most recent charge to your card.
• A note of today's date in Malaysia time (include the full date and the exact time).

Store these screenshots in a single folder labelled "Daily High Club Cancellation" on your computer or phone. If the company disputes your cancellation later, these images prove when you cancelled and what the terms were at that moment.

What to do immediately after cancellation

Cancellation doesn't end the moment you hit the cancel button; you must verify the cancellation stuck and monitor your card for the final charge.

Verification and card monitoring

Within 24 hours of cancelling, log back into your Daily High Club account and check that your subscription status now shows "Cancelled", "Inactive", or "No Active Plan". If the subscription page still shows an active plan or your next billing date, the cancellation failed or did not process. Contact support immediately via email with a new subject line: "Cancellation Failed - Urgent Support Needed".

Watch your bank card or payment method for 5 to 7 days after your previous next billing date. If Daily High Club charged you again after you cancelled, Tocancel recommends taking these steps:

1. Log into your bank's app or website and locate the Daily High Club charge.
2. Note the exact amount, date, and transaction reference number.
3. Contact your bank's customer service and report the charge as unauthorized (because you cancelled and should not have been billed).
4. Provide your bank with the cancellation confirmation email from Daily High Club or your screenshot of the cancellation page.
5. Ask your bank to reverse the charge and mark it as a disputed transaction.
6. Request that your bank flag Daily High Club for recurring unauthorized charges if applicable.

Your bank can issue a chargeback (a refund) within 120 days of the unauthorized charge in Malaysia. Keep your cancellation evidence close during this process.

Refunds and what you can realistically expect

Refund eligibility depends on two factors: when you cancelled and what billing plan you chose.

Refund scenarios for different plan types

How to request a refund if one is owed

If you cancelled within 14 days of purchase, you have a legal right to a full refund under Malaysian consumer law. Send a formal refund request email to [email protected] with the subject "Refund Request - Consumer Protection Act 1999 (14-Day Cooling-Off Period)".

In your email, state your cancellation date, your purchase date, and request a full refund to your original payment method within 14 days. Include your cancellation confirmation and a copy of your original order. If Daily High Club refuses or ignores your refund request within 14 days, escalate to your bank or file a complaint with FOMCA (Federation of Malaysian Consumers Associations) at 03-4101 4000 or [email protected].

Common cancellation mistakes that cost money

Cancelling a cross-border subscription can feel straightforward, but small errors often result in unwanted charges or lost refunds. Here's what Tocancel sees go wrong.

Mistake 1: confusing cabana Club with the paid box subscription

Cabana Club is free and offers member discounts and free shipping. If you cancel your Daily High Club box subscription but leave Cabana Club active, you will still have a member account but no recurring charges. Some customers panic thinking they haven't cancelled properly, then contact support again unnecessarily. Cancelling the paid box subscription is what stops recurring charges; Cabana Club is not the source of your monthly bill.

Mistake 2: cancelling after the 15th and expecting the charge to stop immediately

The 15th cut-off is strict. If today is the 20th and your next charge is on the 28th, cancelling now does not prevent the 28th charge. You must wait until after the 28th charge posts, then your cancellation takes effect for future cycles. Plan your cancellation so it happens before the 15th of the month if you want to avoid the next charge.

Mistake 3: assuming an online cancellation confirmation means the cancellation is permanent

A cancellation screen does not guarantee the order stuck in the system. Tocancel recommends checking your account 24 hours later to confirm the status changed to "Cancelled". If it still shows active, the cancellation failed and you need to try again or contact support.

Mistake 4: not saving proof of cancellation

Without screenshots or email confirmations, you have no evidence if Daily High Club claims you never cancelled and you were billed in error. Always screenshot your cancellation page and save any confirmation email. This is your receipt and your defense if a dispute arises.

Mistake 5: ignoring the 12-hour time zone gap when expecting a support reply

Tocancel often hears from Malaysian customers who send a support email at 6 PM Malaysia time and expect a reply the same evening. Daily High Club's support team is 12 hours behind. Your 6 PM email reaches them at 6 AM, and you're unlikely to get a response before 8 AM their time (8 PM Malaysia time). If you need urgency, flag it as urgent and give support at least 24 to 48 hours to reply.

Pricing breakdown and what you should have paid

Understanding what you paid helps you spot billing errors and calculate refunds correctly.

MYR conversions are approximate and vary daily based on exchange rates. Check your actual card statement for the exact ringgit amount you were charged, as Daily High Club's billing system converts USD at the time of payment.

How tocancel helps you get this done with confidence

Cancelling a cross-border subscription feels risky when the company is thousands of kilometers away and you're uncertain about your rights. Tocancel was built to remove that uncertainty and give you a clear action plan.

At Tocancel (tocancel.com), we provide step-by-step cancellation guides tailored to Malaysian consumer law, templates for formal cancellation emails, and escalation advice if the company ignores your request. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and claim refunds they didn't know they were owed.

If Daily High Club refuses to cancel, continues charging after you've cancelled, or ignores your refund request, Tocancel's guides walk you through reporting the company to FOMCA, disputing charges with your bank, and filing a formal complaint with the Ministry of Domestic Trade and Cost of Living. You are not powerless against a US company; Malaysian law protects you, and Tocancel shows you how to use it.

Cancellation contact and mailing address

Daily High Club does not maintain a Malaysian office or domestic phone support line. All cancellations must be handled through online channels or email.

How to reach Daily High Club for cancellation

• Email (primary): [email protected]
• Support hours: 7 AM to 7 PM MST (Mountain Standard Time), 7 days a week. This is 12 hours behind Malaysia time.
• Online account cancellation: Log into your account at dailyhighclub.com and navigate to your subscription settings.
• US mailing address (for formal written notice): Daily High Club, Las Vegas, Nevada, United States. (Specific street address is not publicly listed; email or online cancellation is the official route.)

For Malaysian consumer complaints and escalation if Daily High Club refuses to honour your cancellation:

• Federation of Malaysian Consumers Associations (FOMCA): 03-4101 4000 or [email protected]
• Ministry of Domestic Trade and Cost of Living: Contact your state office or visit kpdnkk.gov.my
• Your bank's dispute department: For unauthorized charges after cancellation.

Final summary: your action plan to cancel Daily High Club today

Cancelling Daily High Club is legally straightforward when you know your rights and follow the sequence. Screenshot your subscription details now. Check whether today is before the 15th of the month; if yes, cancel via your online account. If no, note your next billing date and cancel after that charge posts. Send a confirmation email to [email protected] requesting written confirmation of your cancellation. Monitor your card for 5 to 7 days. If you are charged again or if Daily High Club ignores your cancellation, file a dispute with your bank or escalate to FOMCA with your screenshots and emails as proof.

You have the right to cancel this subscription. The company must honour your request, and Malaysian consumer law backs you if they don't. Tocancel has helped thousands of consumers in Malaysia cancel unwanted subscriptions and reclaim their money. Use this guide, follow the steps, and take action today.