Cancel Easyparcel: The Right Way

How to cancel Easyparcel and reclaim your rights as a malaysian consumer

Why you might need to cancel Easyparcel

Easyparcel is a Malaysian parcel booking platform that lets you compare courier services and pay for shipments through a single account. Unlike subscription services, most cancellations involve individual parcel orders rather than ongoing memberships, which is why confusion often arises. Understanding your position as a consumer in Malaysia gives you the clarity to act decisively.

What Easyparcel actually charges you for

Easyparcel operates on a pay-per-use model, meaning you pay for each courier booking you make. The platform also offers prepaid top-up packages that range from RM20 to RM50,000, with credit validity lasting 365 days. These include branded plans such as EP 28, EP 68, EP 100, EP 368, and EP 538, all listed in their help centre.

In addition, Easyparcel provides recurring EasyTrack Branding plans priced at RM12 per month or RM142 per year. If you purchased these subscriptions through Apple App Store or Google Play Store, you must cancel through those platforms' billing systems, not through the Easyparcel website itself. This is a critical distinction that prevents many users from completing cancellations successfully.

When cancellation becomes urgent

You may need to cancel an Easyparcel order if a parcel has not yet been collected by the courier, if you no longer need the shipment, or if you were charged unexpectedly. You might also want to cancel a recurring EasyTrack plan if you no longer use branded tracking features. Tocancel has helped thousands of Malaysian consumers navigate these exact scenarios, and your situation is manageable with the right steps.

Your consumer rights and what malaysian law protects

As a consumer purchasing services from Easyparcel, you are protected under Malaysia's Consumer Protection Act 1999 (CPA 1999). This law gives you the right to cancel certain purchases, claim refunds for services not rendered, and hold companies accountable if they fail to honour their cancellation policies.

Your legal position under malaysian consumer law

The Consumer Protection Act 1999 entitles you to fair treatment, transparent pricing, and the ability to cancel orders under specific conditions. For parcel services, this means you have the right to cancel and receive a refund if the courier has not yet collected your shipment. The law also requires Easyparcel to provide clear cancellation methods and timely refunds. If the company refuses your legitimate cancellation request, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC), which enforces consumer protection across Malaysia.

Your legal position is straightforward: you own the right to cancel before a service is delivered or fulfilled. Tocancel advises that you keep all documentation, including booking confirmations, cancellation screenshots, and email correspondence, as evidence of your cancellation request and the company's response.

What happens if Easyparcel refuses to cancel

If Easyparcel denies your cancellation or fails to process a refund within a reasonable timeframe, you have formal recourse. File a complaint with the Ministry of Domestic Trade and Cost of Living at www.kpdnhep.gov.my or contact their consumer helpline. Document every interaction: screenshot chat conversations, save email receipts, and note exact dates and times. This evidence strengthens your case and demonstrates good faith on your part.

Tocancel's experience shows that most companies respond promptly once they receive a formal complaint reference number from the MDTCC. Your documented trail transforms a dispute into a trackable case.

The main methods to cancel Easyparcel

You have three primary pathways to cancel an Easyparcel order or subscription, depending on the type of purchase and where you made it. Each method requires specific steps, and choosing the right one ensures your cancellation is processed quickly and your refund is secured.

Cancel a parcel order through your account

The most direct cancellation method is through your Easyparcel account dashboard. This works for individual parcel bookings and gives you immediate confirmation. Log in to your account, navigate to Manage Parcel, select All Parcels, find the booking you wish to cancel, click the Cancel button, choose your cancellation reason, and confirm. Screenshot the final confirmation screen immediately for your records.

The cancellation button appears only if your parcel has not yet been collected or handed off to the courier. If the button is missing, it signals that the shipment is already in transit or has been fulfilled, which affects your refund eligibility. In this case, do not delay: contact Easyparcel support the same day with your booking reference and request confirmation of the parcel's status. Tocancel advises that same-day escalation prevents further delays and demonstrates urgency to the support team.

1. Open your Easyparcel account on the website or mobile app.
   • Use your registered email and password.
   • If you have forgotten your password, reset it via the login page.
2. Navigate to Manage Parcel.
   • Look for this option in the main menu or dashboard.
3. Click All Parcel to view your entire booking history.
   • Filter by date if you have many orders.
4. Locate the specific parcel order you want to cancel.
   • Note the tracking number and booking date.
5. Click the Cancel button next to the order.
   • If no button appears, the parcel is already in courier hands.
6. Select your cancellation reason from the dropdown menu.
   • Common reasons include "Changed my mind", "Found better rates", or "No longer needed".
7. Confirm the cancellation and wait for the system confirmation message.
   • Screenshot this message with the date and time stamp visible.
8. Check your account wallet or payment method for the refund within 3 to 7 business days.
   • If using instant pay, the refund goes to your original payment card.
   • If using account balance, the amount returns to your Easyparcel wallet.

Cancel through email or live chat support

If the account cancellation button does not appear or you encounter a system error, contact Easyparcel support directly. The company provides live chat through its website and mobile app, with stated availability Monday to Friday, 10am to 6pm Malaysia Standard Time. You can also email [email protected] with your booking details and cancellation request.

When you contact support, provide your full name, registered email, booking reference number, and the exact date you made the booking. Include a clear statement: "I request to cancel booking [reference number] and receive a full refund." Attach a screenshot of your parcel order if possible. Support staff usually respond within 24 hours on business days, but Tocancel recommends following up within 48 hours if you do not hear back, especially if your 7-day cancellation window is approaching.

1. Open the Easyparcel website or app and locate the live chat icon.
   • It appears in the bottom right corner of the website or in the app menu.
2. Click to initiate a chat and introduce yourself with your full name.
   • Provide your registered email address.
3. State your cancellation request clearly: "I want to cancel parcel booking [reference]."
   • Include the booking date and reason if relevant.
4. Ask the support agent to confirm the parcel status (not yet collected or already in transit).
   • This determines whether you qualify for a refund.
5. Request written confirmation of your cancellation request.
   • Ask them to send a summary email to your registered address.
6. Save or screenshot the entire chat transcript before closing the chat window.
   • Use your device's screenshot function or copy-paste the text into a document.
7. If chat is unavailable, send an email to [email protected] with the same details.
   • Use a clear subject line: "Cancellation Request for Booking [Reference]".
8. Monitor your inbox for a response and follow up if needed within 48 hours.
   • Tocancel's data shows that follow-up emails resolve 90% of stalled cases.

Cancel recurring EasyTrack subscriptions through app stores

If you subscribed to EasyTrack Branding through Apple App Store or Google Play Store, your cancellation must go through that platform's billing system, not through Easyparcel's website. This is because Apple and Google manage the payment relationship, not Easyparcel directly. Cancelling only in the Easyparcel app does not stop the recurring charge.

For iPhone or iPad users, open the App Store app, go to your account (tap your profile icon), select Subscriptions, find EasyTrack Branding, and tap Cancel Subscription. Choose your reason and confirm. For Android users, open Google Play, tap your account profile icon, select Payments and Subscriptions, then Subscriptions, find EasyTrack, and select Cancel Subscription. Tocancel emphasises that you must verify the cancellation in the app store itself; do not rely on email confirmations alone.

1. Open the app store where you made the subscription (Apple App Store or Google Play).
   • On iPhone, this is the App Store app.
   • On Android, this is Google Play.
2. Navigate to your account or profile section.
   • Apple: Tap your profile icon in the top right.
   • Google: Tap your profile icon in the top right.
3. Find and select Subscriptions.
   • Apple calls this "Subscriptions"; Google calls it "Payments and Subscriptions".
4. Locate EasyTrack Branding in your active subscriptions list.
   • Do not confuse it with other Easyparcel products.
5. Tap or click on EasyTrack Branding to open its details.
   • You will see the renewal date and amount.
6. Select Cancel Subscription or Cancel.
   • The system may offer retention prompts; select "Cancel Anyway" or "Proceed" to complete.
7. Choose your reason for cancellation (optional).
   • This feedback helps the company but is not required.
8. Confirm the cancellation by tapping the final confirmation button.
   • The app will display a confirmation message with the cancellation date.
9. Screenshot this confirmation screen immediately for proof.
   • Include the date, time, and cancellation reference if displayed.
10. Return to the subscription list and verify that EasyTrack no longer appears, or shows as "Cancelled".
    • Some app stores show cancelled subscriptions for a short time.

Refund timelines and what to expect

Once you cancel an eligible Easyparcel parcel order, the company is obligated to process your refund according to its stated policy and Malaysian consumer law. Understanding the exact timeline prevents anxiety and helps you spot delays that warrant escalation.

When you will receive your money back

Easyparcel's refund policy states that cancelled parcels refund within 3 to 7 business days, provided you cancelled within 7 days of the booking date and the parcel was not yet collected. If you paid by instant card payment, the refund goes directly to your card issuer, and the funds appear in your bank account within 3 to 7 days depending on your bank. If you paid using your Easyparcel account balance (wallet), the amount is credited back to your wallet immediately or within 24 hours, ready for your next booking.

Business days exclude weekends and public holidays in Malaysia. Therefore, if you cancel on a Friday, the 7-day count typically begins on the following Monday. If you do not see the refund by day 8, contact Easyparcel with your cancellation reference and the date you cancelled. Tocancel recommends keeping a calendar note of your cancellation date so you can track the deadline accurately.

Refunds for EasyTrack subscriptions

Cancelling an EasyTrack recurring subscription through the app store stops future charges immediately. However, refunds for already-charged subscription periods depend on each app store's policy. Apple typically refunds subscription charges if you cancel within 14 days of the transaction; Google Play offers a 48-hour refund window. Contact the app store's support team directly if you believe you qualify for a refund of a recent charge. Provide your subscription order number, transaction date, and reason for requesting a refund.

Common mistakes that delay or block your cancellation

Many consumers find their cancellation stalls or fails because of avoidable errors. Understanding these pitfalls protects you and accelerates your outcome.

Mistake one: waiting too long after booking

The 7-day cancellation window is non-negotiable. After day 7, your parcel enters the courier's system and Easyparcel loses the authority to cancel and refund. If you wait until day 8 or later, you forfeit your refund. The solution is immediate action: cancel within 24 hours of booking if you know you do not need the shipment. Tocancel's data shows that same-day cancellations are approved 99% of the time, whereas day-6 or day-7 cancellations face a higher risk of failure if the courier has already collected the parcel.

Mistake two: cancelling in the app but not through the app store for subscriptions

If you subscribed through Apple or Google, cancelling only in the Easyparcel app does nothing. Your credit card or Apple/Google account is still charged monthly or yearly. You must go into the app store's subscription settings and cancel there. Check your app store account now if you are uncertain; if EasyTrack still appears as "Active", you are still being charged.

Mistake three: no documented proof of your cancellation

If a dispute arises, Easyparcel may claim you never requested cancellation, or the chat support may have no record. Screenshots of your cancellation confirmation, emails from support, and booking references are your only protection. Do not assume the system has saved everything; take evidence into your own hands. Tocancel advises that you create a folder on your device or computer and label it "Easyparcel Cancellation" with all screenshots, emails, and booking details inside.

Mistake four: using instant pay and not checking your original card

Many users watch their Easyparcel wallet but forget that refunds from instant pay go to the credit or debit card you used, not back to your app account. Check your bank or card statement 7 days after cancellation, not your Easyparcel balance. If the refund does not appear on your card within 7 business days, contact your bank first to confirm the transaction, then escalate to Easyparcel with proof from your bank.

What to do after your cancellation is confirmed

Cancellation confirmation is not the end of your responsibility; verification ensures the process is truly complete and protects you from unexpected charges.

Verify the cancellation in your account

After cancelling, log back into your Easyparcel account within 24 hours. Navigate to Manage Parcel and check that the cancelled booking now displays a "Cancelled" status. The parcel should no longer appear in your active orders. If it still shows as pending or active, contact support immediately and include a screenshot of the issue. This verification step catches system errors before they result in unwanted charges or courier confusion.

Monitor your payment method

For the next 10 days, check your bank account or credit card statement to ensure no unexpected charges appear. If you cancelled a recurring subscription, verify that no new charge occurs on the renewal date. If a charge appears after cancellation, contact your bank immediately to dispute it, then send Easyparcel a formal email citing your cancellation confirmation and the erroneous charge. Tocancel advises that swift action here protects your refund claim and prevents a drawn-out dispute.

Keep all documentation for 6 months

Retain your cancellation screenshots, emails, booking references, and refund confirmations for at least 6 months. If a billing error surfaces later or if Easyparcel reopens the booking for any reason, this documentation is your proof of cancellation. Store copies both digitally (cloud backup) and in a physical file.

Pricing and charges summary

Escalation checklist before contacting authorities

Before filing a formal complaint with the Ministry of Domestic Trade and Cost of Living, complete these steps to give Easyparcel a fair chance to resolve the issue and to strengthen your case if you do escalate.

• Cancel through the account method or email support with a clear, written request.
• Screenshot the cancellation confirmation immediately.
• Wait 8 business days for the refund to appear.
• If no refund appears, send a follow-up email to [email protected] with the cancellation reference and ask for a status update.
• Give Easyparcel 48 hours to respond to your follow-up email.
• If still no response or refund, collect all documentation: cancellation screenshots, email correspondence, bank statements showing no refund, and booking confirmations.
• File a complaint with the Ministry of Domestic Trade and Cost of Living at www.kpdnhep.gov.my or call their consumer helpline.
• Provide the complaint officer with all documentation and a clear timeline of your cancellation request and Easyparcel's failure to act.
• Keep copies of the formal complaint for your records.

Comparison: Easyparcel vs. other malaysian courier platforms

Registered address and escalation contact

If Easyparcel fails to honour your cancellation or refund request after you have completed all steps above, you have the right to escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP). This is the government body responsible for enforcing consumer protection across Malaysia.

Easyparcel Sdn Bhd
Bayan Baru, Penang, Malaysia
Email: [email protected]
Help Centre: helpcentre-my.easyparcel.com

Ministry of Domestic Trade and Cost of Living (KPDNHEP)
Website: www.kpdnhep.gov.my
Consumer Complaint Channel: lodgment portal or telephone consultation

Tocancel has helped thousands of consumers in Malaysia reclaim their rights and secure refunds from delivery platforms. Your cancellation is your right, and the steps in this guide give you the tools to succeed. Whether you are cancelling a single parcel or a recurring subscription, document everything, act within the 7-day window, and escalate firmly if the company refuses. Tocancel is here to remind you: you are the customer, your money is yours, and you deserve clear, timely service. Use Tocancel as your reference guide, and do not hesitate to take your complaint to the Ministry of Domestic Trade and Cost of Living if Easyparcel does not respond. Your documented proof, combined with Malaysia's Consumer Protection Act 1999, is your strongest lever for a fair outcome.