Cancel Hubble Contacts: The Right Way

How to cancel Hubble Contacts and stop auto-renewal charges in malaysia

What Hubble Contacts is and how it works for malaysian users

Hubble Contacts is an online contact lens subscription service that delivers lenses to your address on a recurring monthly or six-monthly basis. Once you sign up and add payment details, the service automatically renews and charges your card unless you cancel before each billing date. For Malaysian users, this is an overseas subscription, not a local optical chain, which means you should understand upfront that billing happens in US dollars and shipping times may vary.

The subscription model and what you are paying for

You are paying for ongoing lens supply delivered to your home, not a one-time purchase. Hubble offers several lens plans at different price points, and each plan renews automatically on a fixed schedule. The company states in its service terms that "services may renew for successive periods unless you expressly opt-out," which means the burden is on you to cancel before the next billing cycle.

The key risk is simple: if you forget to cancel before your renewal date, your card will be charged again, and a new shipment will arrive. There is no minimum contract length mentioned in public documentation, so you are not locked in for years, but you are locked into the auto-renewal cycle from the moment you subscribe. This is why acting quickly matters and why Tocancel helps thousands of consumers stop unwanted charges before they happen.

Pricing structure and what you should budget

Hubble publishes prices in US dollars only. Monthly plans typically range from approximately MYR 142 to MYR 165 per month for daily contact lenses, depending on the lens type and your prescription. Six-month supply plans cost less per unit but require a larger upfront payment. Malaysian users should also factor in shipping costs, which are typically higher than local optical retailers charge, making the final price less attractive than the advertised plan cost alone.

Currency conversions are approximate and will vary based on your bank's exchange rate at the time of billing. Your actual ringgit charge may be higher or lower than these estimates, so always check your card statement after renewal.

Your legal rights as a malaysian consumer

Malaysian law gives you strong protections when cancelling online subscriptions, and you should feel confident using them. This section explains your rights and the legal framework that backs your cancellation.

Consumer protection act 1999 and your right to cancel

Malaysia's Consumer Protection Act 1999 (CPA 1999) protects you against unfair contract terms and misleading representations about auto-renewal. Under the CPA 1999, businesses must not use an unfair contract term that allows them to charge you without your clear, prior consent. This means Hubble Contacts cannot charge your card unless you have explicitly agreed to the auto-renewal terms and you have a simple way to cancel.

Your legal position is this: you have the right to cancel the subscription at any time before the next billing date takes effect, and the company must provide you with a clear, accessible cancellation method. If Hubble makes cancellation deliberately difficult or refuses to stop charging after you cancel, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the CPA 1999 across Malaysia.

The cancellation requirement and enforcement

Under the CPA 1999, subscription services must allow consumers to cancel as easily as they can sign up. If you joined online with two clicks, you should be able to cancel with roughly the same effort. Hubble's online Member Portal should allow you to cancel directly, and the company must honour your cancellation request before the next billing date.

If you cancel and still get charged, this is a breach of the CPA 1999, and you have grounds to demand a refund and lodge a formal complaint with the MDTCA. Tocancel has helped consumers in your situation recover unwanted charges by citing this exact legal protection, so do not assume you are stuck once a charge appears on your statement.

How to cancel Hubble Contacts step by step

Cancelling Hubble Contacts requires you to act on the correct platform-web or app-before your renewal date arrives. This section walks you through each method so you can stop charges with confidence.

Cancellation through the Hubble Contacts website and member portal

The primary cancellation route is your online Member Portal on the Hubble Contacts website. Follow these steps exactly to ensure your cancellation takes effect before your next billing date.

1. Log into your Hubble Contacts Member Portal using your email and password.
2. Navigate to your account settings or subscription management section (usually labeled "My Subscriptions" or "Active Orders").
3. Locate your active subscription plan and select the option to cancel or deactivate the subscription.
4. Review any cancellation confirmation message or survey the company may display.
5. Confirm and submit your cancellation request.
   • Do not close the page until you see a final confirmation message or receive a confirmation email.
   • Take a screenshot of the confirmation page as proof of cancellation.
6. Check your email (including spam and promotions folders) for a cancellation confirmation email from Hubble Contacts within 24 hours.
7. Verify your Member Portal again within 48 hours to confirm your subscription now shows as "cancelled" or "inactive".

If you do not see a confirmation email or your subscription still appears active after 48 hours, contact Hubble Contacts support immediately at [email protected] or call 1-844-334-1640 (available 9 AM to 9 PM Eastern Time daily). Note that Eastern Time is 12 to 13 hours behind Malaysia Standard Time, so early morning or late night calls may be necessary.

Cancellation through the apple app store (iOS)

If you subscribed through an iPhone or iPad app, you must cancel through the Apple App Store, not the Hubble website. Hubble's web portal will not stop App Store charges.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find Hubble Contacts in the active subscriptions list and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
   • Apple will show your current subscription end date; cancellation takes effect at the end of the billing period.
6. Take a screenshot showing "Subscription Cancelled" as proof.

Apple will send you a cancellation confirmation email; keep this for your records. Your access to Hubble will continue until the current billing period ends, after which no further charges will occur.

Cancellation through google play (Android)

Android users who subscribed through the Google Play Store must cancel there, not on the Hubble website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions".
3. Choose "Subscriptions".
4. Find Hubble Contacts and tap on it.
5. Tap "Cancel subscription" and confirm your choice.
   • Google will show the date your cancellation takes effect; you will not be charged after this date.
6. Take a screenshot of the cancellation confirmation.

Google Play will send a confirmation email; save this as proof. Your subscription will remain active until the current billing period expires, and no renewal charge will be applied after that date.

Cancellation by email or phone if the portal fails

If you cannot access the Member Portal or cancellation fails online, you can cancel by direct contact.

1. Send an email to [email protected] with the subject line "Cancellation Request - [Your Full Name]".
2. Include the following information in the email body:
   • Your full name as it appears on the account.
   • The email address registered with Hubble Contacts.
   • Your account number (if visible in the Member Portal).
   • Your next billing date.
   • A clear statement: "I request immediate cancellation of my Hubble Contacts subscription effective immediately."
3. Request a written confirmation of cancellation within 24 hours.
4. Save your email and any reply as proof.
5. If you do not receive a reply within 48 hours, call 1-844-334-1640 during business hours (9 AM to 9 PM Eastern Time) and ask to speak with a cancellation specialist.

When calling, have your account details and the email date ready. Politely but firmly state that you have requested cancellation by email and are calling to confirm it has been processed. Ask the agent to provide a reference number for your cancellation and request they email you a written confirmation.

Common cancellation mistakes and how to avoid them

Many consumers think they have cancelled when they have not, and the first sign is an unexpected charge on their card statement. Understanding these mistakes now will save you frustration and money later.

Using the wrong cancellation method

The single biggest mistake is cancelling on the wrong platform. If you subscribed via the Apple App Store but tried to cancel on the Hubble website, your subscription remains active on Apple's servers and will continue to be charged. The two systems do not talk to each other, so you must cancel where you actually subscribed.

Before you start, ask yourself: Did I sign up directly on hubblecontacts.com, or did I use an app? Check your original confirmation email; it will clearly state whether billing is through Hubble's website, the Apple App Store, or Google Play. Once you know, use the correct cancellation method above. Tocancel's checklist approach has helped thousands of users avoid this single mistake.

Cancelling after the renewal has already processed

If you cancel after the next billing date has passed, you have been charged for the next subscription period. You are not locked in-you can cancel immediately to prevent further charges-but you will need to request a refund for the charge that has already hit your card.

This is why timing matters. Check your Member Portal now to find your exact next renewal date, then set a phone reminder for two days before that date. When the reminder goes off, cancel using the method above. This way, you cancel before the charge processes, not after.

Forgetting to confirm cancellation

Pressing cancel is not the same as confirming cancellation. Many portals will show a confirmation page or send an email; if you do not see and record both, you cannot prove you cancelled if a dispute arises later.

Always take a screenshot of the final confirmation page and save any cancellation email Hubble sends you. If you cancel by email or phone, ask for a reference number and written confirmation. These records are your evidence if you need to challenge an unexpected charge with your bank or escalate a complaint to the MDTCA.

What happens after you cancel your subscription

Cancellation does not happen instantly in all cases, and understanding the timeline helps you spot problems early. This section explains what you should expect in the days and weeks after you cancel.

Timeline and what you will see

Once you cancel, your subscription status should change to "cancelled" or "inactive" within 24 to 48 hours on the Member Portal. If you subscribed via an app store, the status will update there instead. Your final shipment will arrive during the current billing period if one is in transit, but no new shipments will be sent after your cancellation date.

Crucially, you will not be charged again after your current subscription period ends. If your renewal date was 15 March and you cancel on 10 March, you will not be charged on 15 March. However, if you cancel on 20 March (after the 15th), you have already been charged for the month of March, and you will not be charged again in April.

Refunds for cancelled subscriptions

Hubble Contacts' refund policy is not automatically generous. If you cancel after being charged for a period you did not use, your eligibility for a refund depends on how long the current billing period has lasted and Hubble's stated refund terms.

Check Hubble's terms of service or contact support directly to ask whether a refund is available for unused portions of your current billing cycle. Some services offer pro-rata refunds (partial refunds based on how many days you used the service); others do not. If Hubble refuses a refund and you believe the charge was unfair, you have the right to dispute it with your bank (chargeback) or lodge a complaint with the MDTCA under the CPA 1999.

Tocancel recommends that you request a refund by email immediately after cancelling, citing the date you cancelled and the portion of the billing cycle you did not use. Keep this email for your records; it strengthens your position if you later need to escalate.

Refund options if Hubble continues to charge you

If you cancelled but Hubble still charged your card, you have legal remedies. This section explains your options.

Requesting a refund directly from Hubble Contacts

Send an email to [email protected] with proof of your cancellation (screenshot or cancellation reference number) and the date of the unexpected charge. Clearly state that you cancelled before the charge was processed and request an immediate refund. Give Hubble 7 business days to respond and process the refund.

Disputing the charge with your bank

If Hubble does not respond within 7 days or refuses to refund, you can file a chargeback (dispute) directly with your bank or credit card issuer. Contact your bank's customer service and explain that you cancelled the subscription but Hubble charged you anyway. Provide your cancellation proof (screenshot, email confirmation, or reference number) and the disputed charge date. Your bank will investigate and may reverse the charge within 30 to 60 days.

Escalating to the MDTCA under the consumer protection act 1999

If multiple charges have occurred and Hubble refuses to refund or respond, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Under the CPA 1999, Hubble is not allowed to continue charging after you have cancelled, and the MDTCA has power to investigate and compel refunds.

You can file a complaint online via the MDTCA website or visit a local Consumer Claims Tribunal. Your complaint should include proof of cancellation, all disputed charge dates, and documentation of your attempts to resolve the issue with Hubble. The MDTCA will contact Hubble and attempt mediation; if that fails, you may proceed to formal arbitration.

Hubble Contacts cancellation checklist

Use this checklist to track your cancellation and ensure you have completed every step correctly.

When to keep your Hubble Contacts subscription

Cancellation is not always the right choice. This section briefly covers scenarios where you might want to stay subscribed.

Reasons to continue

If you wear contact lenses daily and need a reliable supply delivered regularly, Hubble's subscription model offers convenience. The pricing is competitive for daily disposables, and if you have found a lens type that suits your eyes, switching providers is unnecessary disruption.

You should keep your subscription if the total cost (including shipping) is lower than your local optical retailer, if you are comfortable with the auto-renewal model, and if you have no trouble managing the renewal dates. Set a calendar reminder for your renewal date so you can proactively cancel if your circumstances change.

How tocancel can help you cancel safely

Cancelling online subscriptions should be straightforward, but companies often make it intentionally difficult to protect recurring revenue. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover wrongful charges, and understand their consumer rights in Malaysia.

At Tocancel (tocancel.com), we provide step-by-step guides for every major subscription service, including Hubble Contacts. Our approach is simple: we translate legal rights into plain language, we give you exact steps and evidence checklists, and we show you how to escalate if the company refuses to honour your cancellation.

If you encounter problems cancelling Hubble Contacts-if your cancellation fails, if you are still being charged after cancelling, or if you cannot reach support-Tocancel's guides and checklists will help you document your attempts and build a case for escalation to the MDTCA.

Summary and your next step

Cancelling Hubble Contacts in Malaysia is your legal right under the Consumer Protection Act 1999, and you have several options depending on where you subscribed. If you signed up on the Hubble website, cancel in your Member Portal; if you subscribed via an app, cancel through that app store instead. Record every step with screenshots and emails, and verify within 48 hours that your subscription is cancelled.

Your next step is simple: log into your Hubble account now, find your next renewal date, and set a reminder for two days before that date. When the reminder goes off, use the appropriate cancellation method above and save your confirmation. This simple action prevents surprise charges and protects your wallet.

If you are uncertain about any step or if Hubble refuses to honour your cancellation, remember that Tocancel provides free guides and checklists for escalating complaints to the MDTCA. Do not hesitate to escalate; your consumer rights are enforceable, and the MDTCA is there to support you. Tocancel is here to guide you through the entire process, from cancellation to refund recovery if needed. Take action today, and stop unwanted charges before they happen.

Contact information for Hubble Contacts support

If you need to reach Hubble Contacts directly, use the details below. Note that response times may be slower than local services because Hubble is US-based.

Remember that email responses can be slow due to the time zone difference, so if you need urgent help, phone support is faster. Keep copies of all communication for your records, and do not hesitate to escalate to the MDTCA if Hubble does not respond within the timeframes stated above. Tocancel is committed to ensuring that Malaysian consumers like you can cancel with confidence and protect your rights.