Cancel Verb Energy: Step-by-Step Guide

How to cancel Verb Energy and stop recurring charges in malaysia

What is Verb Energy and how the subscription works

Verb Energy sells caffeinated snack products, primarily energy bars, through one-time purchases and auto-renewing subscriptions on its website. You select a product bundle, store a payment method, and the subscription automatically renews at your chosen interval until you actively cancel it. This model is straightforward in theory, but cancellation can feel unclear if your account dashboard is not transparent.

The company states in its terms: "Subscriptions automatically renew and charge your payment method at the stated interval until you cancel." Many Malaysian customers report frustration with unexpected recurring charges and delayed cancellation confirmation, which is why Tocancel has created this guide to help you understand your rights and take control of your account.

Main subscription plans and pricing for malaysian customers

Verb Energy offers bundle subscriptions with discounts compared to one-time purchases. A common example is the Peanut Butter Lovers Bundle, priced at USD 98.00 (approximately RM463) monthly for subscribers, versus USD 70.00 (approximately RM330) as a single purchase. This bundle includes 16 Peanut Butter Crunch Energy Bars, 16 Chocolate PB Cup Energy Bars, and 12 Chocolate Chip Peanut Butter Protein Bars.

The company charges in US dollars, so your final Malaysian ringgit amount will depend on your bank's exchange rate at the time of billing. Currency fluctuations mean your actual charge may differ from the USD-to-MYR conversion shown here. Request an itemised receipt from Verb Energy to confirm the exact MYR amount charged to your card.

Key terms: no lock-in period, no early termination fee

Verb Energy's terms state there is no minimum commitment and you can cancel or skip any order without penalty. This means you are not locked into a contract, and the company cannot charge you an early termination fee. Your right to cancel at any time is a core consumer protection, and Tocancel recommends you rely on this clause if the company resists your cancellation request.

Why you might want to cancel Verb Energy

Understanding your reasons for cancellation helps you choose the fastest cancellation method and document your decision clearly.

Common reasons customers cancel

You may cancel because you no longer want the product, prefer to buy elsewhere, experienced billing problems, or simply changed your mind about the subscription model. Some customers find the products do not meet their expectations or contain ingredients they later wish to avoid. Others discover cheaper alternatives or realise they do not consume the bars quickly enough to justify the recurring cost.

If you received an unexpected charge or notice billing errors, document the issue with screenshots. This evidence strengthens your position if you later need to dispute the charge with your bank or escalate to Tocancel's guidance on chargeback procedures.

Billing and currency concerns for malaysia

Because Verb Energy charges in US dollars, foreign exchange fees may apply on top of the stated price. Your credit card or bank may charge a foreign transaction fee ranging from 1% to 3% of the USD amount. Before you cancel, review your last three billing statements to confirm you were not overcharged due to currency conversion errors. If you spot a discrepancy, request a detailed breakdown from Verb Energy before you proceed with cancellation.

Your consumer rights and what they mean for you

Malaysian consumer law protects you when you cancel a subscription service, and you must know your position before you contact Verb Energy.

Protection under the consumer protection act 1999

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a subscription service within a reasonable period and receive confirmation of cancellation. The law defines unfair contract terms as those that create significant imbalance in the parties' rights to the consumer's detriment. This means Verb Energy cannot impose hidden cancellation fees or refuse to cancel your account if you follow the correct procedure.

Your legal position is clear: once you submit a valid cancellation request through the company's official channels, Verb Energy must stop charging you at the next billing cycle. If they continue to charge you after you cancel, you have grounds to dispute the charge with your bank and lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999.

Right to transparent cancellation instructions

Verb Energy must provide clear, accessible instructions for how to cancel your subscription. If the website is confusing or the cancellation button is hidden, that violates the spirit of the Consumer Protection Act 1999, which requires contract terms to be fair and transparent. Tocancel advises you to take screenshots of the cancellation page you used and any confirmation email you receive, because this written proof protects you if the company later claims your cancellation was not processed.

Right to a refund for unused charges

If you cancel before your next renewal date and Verb Energy has already charged you for a future period, you may be entitled to a refund of unused services. The Consumer Protection Act 1999 does not guarantee automatic refunds for subscription cancellations, but fairness and law require the company to refund charges for services you did not receive. Contact Verb Energy in writing with your cancellation date and request a refund calculation for any charges after that date.

How to cancel Verb Energy: step-by-step instructions

Tocancel has verified the cancellation methods available to you, and this section walks you through the fastest and safest approach.

Prepare your account before you cancel

Before you press the cancel button, log into your Verb Energy account and take screenshots of your current subscription details, next billing date, payment method, and order history. This documentation becomes crucial if Verb Energy later disputes your cancellation or charges you again. Open your most recent renewal email and confirm the exact date of your next charge.

Write down the current date and time you take these screenshots. This timestamp proves you cancelled before the next billing cycle and strengthens your position if you need to file a chargeback or complaint. Tocancel emphasises that written proof is your most powerful tool when disputing unauthorised charges.

Method 1: cancel through the Verb Energy subscription portal

The primary self-service cancellation route is the recurring orders portal. Follow these steps:

1. Visit the Verb Energy subscription login at verbenergy.com/tools/recurring/login
2. Enter your email address and password
   • If you forgot your password, click the password reset link and check your email inbox (including spam folder)
3. Navigate to the "Subscriptions" or "Manage Subscriptions" section
   • This may appear as a tab or menu option on your dashboard
4. Select the active subscription you wish to cancel
5. Click the "Cancel Subscription" or "End Subscription" button
6. Review the cancellation confirmation and take a screenshot
   • The page may offer you a discount or pause option; decline these if you genuinely want to cancel
7. Verify you receive a cancellation confirmation email within 24 hours
   • Save this email indefinitely; it is your proof of cancellation

If the regular storefront login does not show your subscription, use the direct recurring portal link above instead. Some users report that the standard website dashboard does not always display subscription management options clearly, and the dedicated portal often loads faster.

Method 2: cancel via email if the website is not working

If you cannot access the website portal or the cancellation button does not respond, contact Verb Energy by email. Write a clear cancellation request with these details:

1. Subject line: "Subscription Cancellation Request - [Your Email Address]"
2. Include your full name and email address on file
3. State your subscription order ID or product bundle name
4. Specify the date you want the cancellation to take effect
   • Request it to be effective immediately or before your next billing date
5. Ask for written confirmation of cancellation within 48 hours
6. Send the email to [email protected] (or the contact address listed on their website)
7. Keep a copy of your sent email and any reply for your records

Email leaves a documented trail, which is why Tocancel recommends it as a backup method. If Verb Energy fails to respond within 48 hours or disputes your cancellation claim later, you have timestamped proof of your request.

Method 3: cancel through your payment card issuer if Verb Energy does not respond

If you have cancelled through the website or by email and Verb Energy charges you again, you can dispute the charge directly with your bank or credit card company. Contact your card issuer and request a chargeback for unauthorised recurring charges. Provide them with screenshots of your cancellation request and the unwanted charge on your statement. Your bank can reverse the charge and investigate the merchant, which puts pressure on Verb Energy to honour your cancellation.

This method is your last resort and should only follow failed attempts to cancel through the company. Use it only if Verb Energy refuses to stop charging you despite clear cancellation evidence.

What happens after you cancel Verb Energy

Your cancellation is not complete until you confirm no further charges appear on your account.

Timeline and what to expect

You should receive a cancellation confirmation email within 24 hours of submitting your cancellation request through the website portal or email. If your next billing date is within a few days, Verb Energy should process the cancellation before that charge occurs. Some companies take up to 48 hours to fully deactivate a subscription, so monitor your payment method for the next 10 days to ensure no charge appears.

If Verb Energy normally charges on the 15th of each month and you cancel on the 10th, you should see no charge on the 15th. If a charge does appear after you cancelled, contact the company immediately with your cancellation confirmation email and request a refund.

Refund expectations and how to request one

Verb Energy does not automatically refund charges for cancelled subscriptions unless you cancel before your next billing date. If the company has already charged you for a period you will not use, request a refund by replying to your cancellation confirmation email or contacting support in writing. Explain that you cancelled before using the service and request a full or prorated refund for unused products.

The company is not legally required to refund you simply because you changed your mind, but fairness and good practice mean they should refund charges for services not yet provided. If Verb Energy refuses, you can dispute the charge with your bank using the chargeback process, particularly if you cancelled before the service was shipped or the billing period began.

Confirm no further charges on your card

Set a reminder to check your bank statement one week after your next original billing date. Ensure no Verb Energy charge appears. If you see a charge, take a screenshot immediately and contact both Verb Energy and your bank within 30 days to dispute it. After 30 days, your right to challenge the charge weakens, so act quickly.

Keep Verb Energy confirmation emails, screenshots, and bank statements for at least 12 months. This documentation protects you if a dispute arises or if you need to file a complaint with the Ministry of Domestic Trade and Consumer Affairs.

Common mistakes customers make when cancelling

Cancelling a subscription feels simple in theory, but many people overlook critical steps and then find themselves still being charged. Here are the pitfalls Tocancel sees most often.

Not taking screenshots before you cancel

Your biggest vulnerability is not documenting your subscription details and cancellation request in advance. If Verb Energy later claims you never cancelled or disputes your refund request, you have no evidence. Before you click cancel, photograph or screenshot your subscription page, next billing date, payment method, and the cancellation confirmation. These images are your defence if the company contradicts you.

Assuming cancellation is automatic after you click a button

Many customers click "Cancel Subscription" and assume the job is done. In reality, some companies process cancellations with a delay, and a few do not process them at all if the system glitches. After you cancel, you must wait 24 to 48 hours and then verify you received a confirmation email. If no email arrives, contact support again and ask for written proof that your cancellation was processed. Do not assume silence means success.

Cancelling too close to your billing date

If your next charge is scheduled for tomorrow and you cancel today, Verb Energy may still charge you because the transaction was already queued in their payment system. To avoid this, cancel at least 3 to 5 days before your next billing date. Check your subscription details to confirm the exact renewal date, and cancel well in advance. If you miss this window and are charged, request an immediate refund and dispute the charge with your bank if the company delays.

Not confirming cancellation in writing

Website cancellations can be lost in system errors or database glitches. If you cancel through the portal but receive no email confirmation within 24 hours, send a follow-up email to support asking for written confirmation that your subscription was ended. This email creates a second documented layer of proof. Tocancel recommends always requesting written confirmation, even if the website appears to complete your cancellation.

Cancellation address and escalation contacts

If Verb Energy does not honour your cancellation, escalate your complaint through official channels.

How to contact Verb Energy for cancellation support

Verb Energy support operates Monday to Friday, 9:30 AM to 6:30 PM EST (Eastern Standard Time). For Malaysian customers, this is roughly 9:30 PM to 6:30 AM Malaysia Standard Time (MYT), which may require you to email outside normal business hours. Use email as your primary contact method because it creates a permanent record.

Support contact details:

• Email: [email protected]
• Phone: +1 (415) 915-8372 (international number; call rates apply)
• Website support form: check verbenergy.com for a contact page

Always email rather than call if possible, because you then have written proof of your request and the company's response date. If you call, take notes of the support agent's name, call time, and what they told you.

Escalating to malaysian consumer authorities

If Verb Energy refuses to cancel your subscription or refund unauthorised charges, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces Malaysia's Consumer Protection Act 1999 and can investigate the company and order a refund. Prepare your complaint with these documents: screenshots of your subscription, cancellation request (email or portal), cancellation confirmation, any refund request, and proof of charges on your bank statement.

File your complaint on the MDTCA website or visit a regional office. Tocancel recommends you exhaust direct communication with Verb Energy first, but do not delay escalation if the company ignores you after 7 days. The MDTCA takes complaints seriously and has legal authority to compel refunds and punish unfair practices.

Chargeback and payment card dispute process

As a final option, dispute unauthorised charges directly with your card issuer. Contact your bank's customer service line and request a chargeback for the Verb Energy charges. Explain that you cancelled the subscription and Verb Energy charged you after cancellation or refused to honour your cancellation request. Provide screenshots, cancellation confirmation emails, and your bank statement showing the unwanted charges. Your card issuer can investigate and reverse the charges if your evidence is clear.

Chargebacks damage the merchant's reputation and payment processing, so they are a powerful incentive for Verb Energy to comply with cancellation requests going forward. Use this method only after direct cancellation attempts and MDTCA escalation have failed.

Quick comparison: before you cancel vs. after you cancel

Checklist: ensure your Verb Energy cancellation is complete

Use this checklist before you finish your cancellation process. Tocancel recommends you complete every step to protect yourself from surprise charges.

• [ ] I logged into my Verb Energy account and took a screenshot of my subscription details
• [ ] I noted my next billing date in writing or photographed it
• [ ] I chose the correct cancellation method (portal, email, or phone) and submitted my request
• [ ] I received a cancellation confirmation email or portal message within 24 hours
• [ ] I saved and printed the cancellation confirmation for my records
• [ ] I checked my bank statement 10 days after my original next billing date and confirmed no charge appeared
• [ ] I set a reminder to check my statement again 30 days after cancellation to be absolutely certain
• [ ] If I was charged after cancellation, I requested a refund in writing within 30 days
• [ ] I have kept all emails, screenshots, and bank statements for at least 12 months

Why tocancel is your trusted guide for subscription cancellations

Subscription services make starting painless but cancellation deliberately difficult, hoping you will abandon the process and remain charged. Tocancel exists to flip that dynamic and put power back in your hands. Our guides walk you through cancellation step by step, explain your legal rights under Malaysian consumer law, and show you exactly how to escalate if a company refuses to let you go.

We have helped thousands of consumers cancel unwanted subscriptions, recover refunds, and file complaints with authorities when companies overstepped their rights. Tocancel is independent, free, and funded by consumer advocates who believe you deserve transparency and control over your money.

If you found this guide helpful, share it with friends and family who may be struggling with Verb Energy or other subscription services. And if you encounter problems after cancelling, return to Tocancel for guidance on chargebacks, complaints, and your next steps forward. Your cancellation is possible, and Tocancel is here to make sure it sticks.