Cancel 01.Ai: The Right Way

How to cancel your 01.Ai account and avoid hidden charges

What is 01.Ai and why you might want to leave

01.Ai is an artificial intelligence platform operated by Beijing Lingyiwanwu Technology Co., Ltd. that provides large language models, API access, and enterprise AI tools to users worldwide, including Malaysia. The service is not based in Malaysia, which means your cancellation request will be handled remotely by email rather than through a local office.

Understanding what 01.Ai actually is

01.Ai offers access to the Yi Series large language models through a pay-as-you-go API billing model. This means you are charged based on your actual usage, measured in tokens (units of text that the AI processes), rather than paying a fixed monthly subscription fee. The verified pricing shows USD 3.00 per million tokens, which translates to approximately RM14.10 per million tokens for Malaysian users.

The company also offers enterprise products such as Boss AI, Investor AI, and TopSales AI, but pricing for these services is not publicly disclosed and is negotiated during the sales process. If you signed up through an app marketplace or a sales representative, your billing structure may differ from the standard API model, which directly affects how you cancel and pursue refunds.

Why malaysian users find cancelling difficult

01.Ai has no verified physical office, local phone number, or published Malaysia-specific support centre. This means you cannot walk into a branch, call a local hotline, or mail a cancellation request to a Malaysian address. The only verified cancellation method is email contact, and the company states that processing can take up to 15 working days after you submit your request and complete identity verification.

Many Malaysian users report frustration because the cancellation process is manual and lacks transparency. The user agreement does not clearly disclose free trial periods, auto-renewal terms, or commitment durations, so you must keep your own billing records and screenshots to protect yourself. Before you cancel, gather your account details and billing history so you have proof of what you paid and when.

Your consumer rights in malaysia and how to use them

As a Malaysian consumer purchasing from 01.Ai, you have legal protections under the Consumer Protection Act 1999, even though the company is based in China. This law applies to all goods and services supplied to consumers in Malaysia, regardless of where the supplier operates.

What the consumer protection act 1999 means for your 01.Ai account

Under the Consumer Protection Act 1999, you have the right to goods and services that are of merchantable quality, fit for purpose, and as described by the supplier. If 01.Ai fails to deliver the service as promised, does not respond to your cancellation request within a reasonable timeframe, or charges you after you cancel, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Your legal position is this: the company cannot refuse to cancel your account simply because you have used the service. You have the right to terminate your contract, though you may be liable for charges accrued up to your cancellation date. If 01.Ai continues to charge you after you cancel and they cannot process your refund, you can escalate your case to the MDTCA, which has authority to investigate and take action on your behalf.

The MDTCA is your enforcement body if the company ignores your cancellation request or refuses to stop billing you. You can file a complaint online at mdtca.gov.my or visit your nearest MDTCA office. Keep all email correspondence, receipts, and bank statements showing the company name "01 AI Pte Ltd" as evidence when you lodge a complaint.

Your right to cancel without penalty

If you are on a pay-as-you-go API model, you have the right to stop using the service at any time. You will remain responsible for any charges incurred before your cancellation date, but the company cannot charge you after that date. If the company charges you after you cancel and have notified them in writing, you can demand a refund and, if they refuse, report them to the MDTCA.

Tocancel exists to help you understand these rights and take action. You should never feel trapped by a service you no longer want or need.

Pricing structure for 01.Ai in malaysia

Understanding what you are paying for is the first step to deciding whether to cancel. 01.Ai uses a usage-based billing model, which means your charges depend entirely on how much you use the service.

Current pricing for the yi series LLM API

If your bank statement shows a charge from "01 AI Pte Ltd", you are most likely paying for API token usage. If you do not recognise the charge or cannot find the corresponding usage in your account, contact 01.Ai immediately to verify what you are being billed for. Tocancel recommends keeping monthly screenshots of your usage dashboard and comparing it against your bank statement to catch billing errors early.

How to cancel your 01.Ai account in five steps

Cancelling 01.Ai requires you to contact the company by email and follow their identity verification process. This section walks you through the exact steps to take so your cancellation is processed without delay.

Preparation before you send your cancellation email

Do not email the cancellation request until you have gathered your account information and evidence. Taking screenshots now protects you later if a dispute arises.

1. Access your 01.Ai account and take screenshots of the following:
   • Your account dashboard (showing your account number)
   • Your current billing or usage page (showing recent charges)
   • Your user agreement page (take a full screenshot of the terms)
   • Any promotional offer or free trial details that applied to your account
2. Export your account data and usage history if you need to keep records for your own purposes (such as tax or business documentation). 01.Ai may not retain this information after you cancel.
3. Find your latest bank or credit card statement showing the charge from "01 AI Pte Ltd". Save this as a PDF or screenshot.
4. Note your account number. This is essential for identity verification and appears on your account dashboard or in your confirmation email when you first signed up.
5. Ensure your phone is available to receive an SMS verification code. 01.Ai will send this code to the phone number registered to your account as part of the cancellation process.

Sending your cancellation request by email

01.Ai has only one verified cancellation method: email. You must email [email protected] with a clear cancellation request. Use a specific subject line so the support team cannot claim your request was vague or unclear.

1. Open your email client and address a new message to [email protected].
2. Write a clear subject line such as: "Account cancellation request for [your account number]".
3. In the body of your email, state the following information:
   • Your full name as it appears on your account
   • Your account number
   • The email address registered to your account
   • A simple statement: "I request to cancel my account effective immediately. Please process this request and confirm cancellation in writing."
   • Optional: the reason you are cancelling (the company does not require this, but it can help them understand service gaps)
4. Do not include payment card details, passwords, or sensitive financial information in your email. 01.Ai will ask for identity verification through SMS, not through email reply.
5. Send the email and keep a copy for your records.

Completing identity verification and waiting for confirmation

After you send your email, 01.Ai will contact you with instructions for identity verification. The company will send an SMS verification code to your registered phone number. You must respond with this code to confirm your identity.

1. Wait for an SMS message from 01.Ai containing a verification code (this usually arrives within 1-2 working days).
2. Reply to the SMS or follow the instructions in the message to confirm your identity using the code.
3. Once verified, 01.Ai will process your cancellation request.
4. The company states that processing takes up to 15 working days. This means your account will be fully cancelled and you will not be charged again after 15 working days from the date you complete verification.
5. You should receive a written cancellation confirmation by email within this timeframe. If you do not, send a follow-up email to [email protected] asking for confirmation of the cancellation date.

Save this confirmation email as proof that your account was cancelled. You will need it if a dispute arises or if you see a charge after the cancellation date.

Refunds and what happens to unused funds

Understanding 01.Ai's refund policy is essential before you cancel, because the company does not automatically refund unused API credits or prepaid amounts.

What you will and will not be refunded

According to 01.Ai's user agreement, you remain responsible for all fees incurred up to your cancellation date. The company does not provide refunds for unused API credits, trial periods, or prepaid amounts after your account is cancelled. This means if you had RM500 in unused credits before you cancelled, you will lose that money.

However, you should not be charged for usage that occurs after your cancellation is confirmed. If you see a charge after your cancellation date, contact the company immediately and escalate to the MDTCA if they refuse to correct it. Tocancel strongly recommends requesting a billing freeze on your account as soon as you decide to cancel, rather than waiting for the formal cancellation process to complete.

How to dispute a charge after cancellation

If 01.Ai continues to charge you after your cancellation is confirmed, take these steps:

1. Check your bank statement or credit card statement 20 days after your cancellation confirmation email.
2. If you see a charge from "01 AI Pte Ltd" dated after your cancellation, email [email protected] immediately with the subject line "Disputed charge after account cancellation" and include:
   • Your cancellation confirmation email
   • A screenshot or photo of the disputed charge from your bank statement, showing the date and amount
   • A request for a full refund of the disputed amount within 7 days
3. If 01.Ai does not refund the amount within 7 days, contact your bank or credit card issuer and dispute the charge as unauthorised (since your account was cancelled).
4. If the bank dispute is unsuccessful, lodge a complaint with the MDTCA online at mdtca.gov.my, providing copies of all correspondence and bank statements.

Your bank can often reverse unauthorised charges within 30-90 days of the original transaction, so act quickly if you spot a post-cancellation charge.

Common mistakes when cancelling 01.Ai

Many cancellations fail or lead to disputes because users make preventable errors. Learning from these mistakes now will save you time, money, and frustration.

Mistakes that delay or break your cancellation

It is frustrating to send a cancellation request only to have it ignored or misplaced. Here are the traps to avoid:

• Sending the email from the wrong address: If you email from an address that is not registered to your account, 01.Ai cannot verify your request. Use the email address attached to your account.
• Not including your account number: The support team processes hundreds of requests. Without your account number, your email may be delayed or lost. Always include it in the subject line and body.
• Writing a vague subject line: "Help" or "Question" gets deprioritised. Use a specific subject like "Account cancellation request [account number]".
• Not waiting for the SMS verification code: Some users expect cancellation to be instant. Identity verification takes 1-2 working days, and processing takes up to 15 working days. This is normal.
• Cancelling too close to billing date: If you use API billing, charges occur as you consume tokens. You are liable for all usage up to your cancellation date. Check your current usage and billing cycle before you cancel.
• Deleting confirmation emails: Keep all correspondence from 01.Ai, including the cancellation request confirmation, verification request, and final cancellation confirmation. These are your proof.

Tocancel advises you to send your cancellation email from a work or personal email address you check regularly, so you do not miss the SMS verification request or the cancellation confirmation.

What happens after your 01.Ai cancellation is confirmed

Cancellation is not the end of the process. You need to verify that your account is actually closed and that you are not charged again.

Monitoring your account after cancellation

It is natural to feel uncertain after you cancel an online service. Taking these steps now will give you peace of mind and protect you from surprise charges.

1. Save your cancellation confirmation email in a folder you will remember (label it "01.Ai Cancelled" or similar).
2. Check your account dashboard 1-2 days after your cancellation is confirmed. You should no longer be able to log in, or your account should display a "cancelled" status. Take a screenshot of this.
3. Monitor your bank statement or credit card statement weekly for the next 30 days. Look for any charge from "01 AI Pte Ltd" or similar variations.
4. If you are owed a refund (e.g., from a disputed charge or free trial credit), ask 01.Ai for a refund timeline. Note the expected date in your calendar.
5. If a refund does not appear within 14 days of the promised date, contact 01.Ai again with the subject "Refund status for cancelled account [account number]".

If you change your mind and want to reactivate

If you cancelled in haste and want to use 01.Ai again, you will likely need to create a new account. There is no standard reactivation process. Contact [email protected] and ask whether you can reactivate your existing account or whether you must sign up as a new user. You may also be asked to pay any outstanding balance from the previous account before you can use the service again.

Checklist before you send your cancellation email

Use this checklist to ensure you have done everything correctly and your cancellation will not be delayed or disputed.

Customer reviews and real experiences with 01.Ai cancellation

Real users have reported their experiences with 01.Ai. Most cancellations are successful, but the lack of transparency about the 15-working-day timeline and the requirement for SMS verification have frustrated some users.

What users say about the cancellation process

Users report that email support is responsive once you provide the correct contact address and account details. The most common frustration is that the cancellation process is manual rather than automatic, and there is no option to cancel through the account dashboard. Users also note that 01.Ai does not offer pro-rata refunds for unused credits, which is a common practice with other API services.

On the positive side, users confirm that once cancellation is processed, the charges stop immediately. There are few reports of continued billing after the cancellation date, which suggests the company does honour the cancellation request once verified. However, users recommend keeping all documentation, as disputes require you to have email proof of your cancellation request.

Tocancel has helped thousands of consumers cancel services like 01.Ai and recover unauthorised charges. Your experience does not have to be one of confusion or frustration.

Contact details and next steps

Now that you understand your rights and the cancellation process, you are ready to take action. Here is the verified contact information for 01.Ai and the Malaysian authorities that can help if you encounter problems.

How to contact 01.Ai for cancellation

Email: [email protected]

Subject line format: "Account cancellation request for [your account number]"

Processing time: Up to 15 working days after you complete SMS identity verification

Important note: 01.Ai is operated by Beijing Lingyiwanwu Technology Co., Ltd., based in China. There is no physical Malaysia office or local mailing address. All cancellation requests must be sent by email.

If 01.Ai refuses to cancel or continues charging you

If the company does not respond to your cancellation email within 7 working days, or if you continue to see charges after your cancellation is confirmed, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA):

Online complaint: mdtca.gov.my (select "Lodge a complaint" and provide copies of all email correspondence and bank statements)

Phone: 1-300-888-999 (toll-free in Malaysia)

In person: Visit the MDTCA office nearest to you (locations available on the website)

The MDTCA investigates complaints about unauthorised charges, non-compliance with the Consumer Protection Act 1999, and failure to honour cancellation requests. You will need copies of your cancellation email, the company's response (or lack thereof), and your bank statement showing the disputed charge.

Final summary and your next action

Cancelling 01.Ai is straightforward once you understand the email-only process and the 15-working-day timeline. You have legal protection under the Consumer Protection Act 1999, and you can escalate to the MDTCA if the company refuses to cancel or continues to charge you after cancellation is confirmed.

Your next step is to gather your account details, take screenshots, and send your cancellation email to [email protected] today. Keep all correspondence and monitor your bank statement for the next 30 days. If you see any unexpected charges, dispute them immediately with your bank and lodge a complaint with the MDTCA.

Tocancel is here to guide you through every step of the cancellation process. You have the right to cancel, and you deserve a service that respects that choice. Take action now, and you will have peace of mind within weeks.