Cancel About.Me: The Right Way

How to cancel About.Me in malaysia and avoid unexpected charges

What About.Me is and why malaysians subscribe

About.Me is a personal profile platform that lets you build a single public page to showcase your work, links, contact details, and portfolio. It operates as a software subscription service with free and paid tiers, and the paid plans renew automatically unless you actively cancel inside your account.

How About.Me works in plain terms

The free version gives you a basic About.Me page with a free link and an email signature. The paid plans add serious tools for freelancers, consultants, and creators who want a custom domain, lead capture, scheduling, CRM tools, and the Virtual Twin AI feature.

About.Me renews automatically every month or every 12 months depending on your billing cycle. This means if you do not actively cancel inside the Billing section of your account, your payment method will be charged again on your next renewal date. That is why many Malaysian users feel trapped after signing up to test the platform.

Pricing tiers for malaysian users

A forgotten Pro renewal can charge RM4,500.00 to your account in a single transaction. That is why checking your billing cycle and renewal date before you take any action is essential-it takes two minutes and protects you from surprise charges.

Your legal rights as a consumer in malaysia

You have strong protections under Malaysian consumer law that apply to online services like About.Me.

What the consumer protection act 1999 means for you

The Consumer Protection Act 1999 (CPA) covers unfair contract terms, misleading pricing, and the right to cancel. This law applies to services purchased by Malaysian consumers, including digital subscriptions sold online. Your legal position is clear: you have the right to know the exact cost, the renewal date, and how to cancel without penalty.

The CPA also requires that any contract term that surprises you or works against you unfairly can be challenged. If About.Me makes cancellation deliberately difficult or unclear, or if you were not clearly told about auto-renewal before you paid, that breach is enforceable against them.

If About.Me refuses to refund you or stops responding to cancellation requests, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces the CPA and can force the company to comply.

Your right to cancel and what happens next

You have the right to cancel your subscription at any time. Cancellation stops future charges immediately. However, About.Me does not automatically refund money you have already paid unless you cancel within a specific refund window (typically 14 days from purchase for some services, depending on their terms).

This is standard across most software subscriptions, but it is important to understand: cancelling stops the bleeding, but does not recover past charges unless you qualify for a refund.

How to cancel About.Me without getting charged again

Follow these steps in order to ensure your subscription ends and no further charges appear on your payment method.

Prepare before you cancel

Before you press the cancel button, take three quick steps to protect yourself.

1. Log into your About.Me account and navigate to the Billing section. Write down your exact next renewal date and confirm whether you are on Standard or Pro.
2. Take a screenshot of your current plan page and your Billing page as proof of your cancellation attempt. This screenshot is your evidence if a dispute arises later.
3. Save any important content from your About.Me page-your biography, links, custom domain settings, and any lead data you still need. Export this into a local document before you cancel, because you may lose access to your page after cancellation.

One user reported losing content after cancelling and struggling to get support, so this precaution is worth the five minutes it takes.

Cancel through your About.Me account

If you subscribed directly on About.Me, this is the main cancellation path and the one About.Me requires you to use.

1. Log in to your About.Me account using your email and password.
2. Scroll to the Billing section or Account Settings (the exact label may vary depending on your account type).
3. Look for the option labelled "Cancel Subscription" or "Downgrade to Free". Click it.
4. About.Me will ask you to confirm the cancellation. Read the confirmation message carefully to see if it offers a refund window or exit survey.
5. Confirm the cancellation. A confirmation screen should appear immediately.
6. Screenshot the confirmation screen, including the date and time stamp. Save this as your proof of cancellation.

Cancel before your next renewal date, not on the day after. About.Me's system processes renewals automatically, so if your renewal date is 15 March and you cancel on 16 March, you may still be charged because the renewal already processed.

If you subscribed through a third-party payment platform

If you signed up to About.Me using Apple ID, Google Play, or another payment service, you may need to cancel through that platform instead of inside About.Me itself.

1. If you used Apple ID: go to Settings > [Your Name] > Subscriptions on your Apple device, find About.Me, and tap "Cancel Subscription".
2. If you used Google Play: go to Google Play Store > Account > Subscriptions, find About.Me, and tap "Cancel Subscription".
3. If you used another payment service: log into that service's account settings, find the About.Me subscription, and cancel from there.
4. Then log into your About.Me account to confirm the subscription status has changed to Free or Cancelled.

Some Malaysian users have reported confusion about which cancellation method applies to them. Tocancel recommends checking your original signup email to see which payment method you used, then cancelling from that platform first.

What happens after you cancel

Understanding what comes next helps you stay calm and confident that your cancellation worked.

Immediate changes to your account

Once you cancel, your account reverts to the Free plan immediately. You lose access to paid features like custom domain, advanced analytics, and lead capture tools. Your page itself stays live, but it reverts to the free template and branding.

You should receive a cancellation confirmation email from About.Me within a few hours. If you do not see this email in your inbox within 24 hours, check your spam folder or log back into your account to verify the cancellation went through.

Your final payment and billing

If you cancelled before your renewal date, no further charges will appear on your payment method. Your access to paid features stops immediately, but you are not charged again.

If you were charged after you cancelled, or if a charge appears on your statement within 30 days of cancellation, contact About.Me support immediately with your cancellation screenshot. Tocancel advises keeping that screenshot for at least six months because payment disputes can take time to resolve.

Refunds and what you should expect

About.Me does not automatically refund charges already paid, except within a defined refund window (often 14 days from purchase under consumer law). If you cancel after this window has passed, the company typically does not refund your subscription fee.

However, if you have a legitimate complaint-for example, you were not clearly told about auto-renewal, or the service was faulty-you can request a refund and escalate if they refuse. Under the CPA, misleading contract terms and deceptive practices are grounds for a refund or compensation.

To request a refund, email About.Me support at [email protected] with your cancellation screenshot, your refund request, and a brief explanation of why you believe you deserve one. Keep a copy of this email for your records.

Common mistakes that leave you charged

Many Malaysian users cancel but still get charged because they miss these critical steps. You are not alone if this has happened to you, and it is fixable.

Mistake 1: cancelling after the renewal date

If your renewal date is 20 March and you cancel on 21 March, the company has already processed your payment on 20 March. Cancellation on 21 March stops future charges but does not reverse the charge that already went through. Check your billing date now and mark it on your calendar so you cancel at least three days before.

Mistake 2: assuming deletion equals cancellation

Deleting your About.Me page is not the same as cancelling your subscription. You can delete your page but still be on a paid plan that renews automatically. You must explicitly cancel the subscription inside the Billing section, not just remove your profile content.

Mistake 3: not saving your cancellation confirmation

If a charge dispute arises later and you cannot prove you cancelled, About.Me may argue you were still an active subscriber. Screenshot every step: your confirmation screen, your cancellation email, and your final billing statement showing no further charges. Tocancel recommends storing these in a folder on your computer and your cloud storage for one year after cancellation.

Mistake 4: using an outdated or incorrect payment method

If you updated your credit card number after signing up but did not update it in your About.Me account, the renewal charge may fail-or it may succeed on an old card still linked to your account. Log into your Billing section now and confirm that your payment method on file is current and correct before you cancel. If you have a problem, contact About.Me support with a screenshot.

Escalation and support contact for malaysian users

About.Me does not list a Malaysia-specific support phone number or physical address, so email is your main contact method.

How to contact About.Me for cancellation issues

Email [email protected] with the subject "Cancellation issue" or "Billing help". Include your account email address, your cancellation screenshot, and a clear description of the problem. About.Me typically responds within 48 hours during business days.

Keep a record of every email you send and receive. If About.Me does not respond within five business days, or if they refuse your cancellation request, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at 1-800-80-2722 or www.kpdnhep.gov.my. Tocancel strongly recommends this step if the company ignores you.

When to escalate to the MDTCA

You should escalate if About.Me:

• Refuses to cancel your subscription without legitimate reason
• Does not respond to your cancellation request within five business days
• Charges you after you cancelled and refuses to refund the charge
• Makes cancellation deliberately difficult or unclear
• Does not honor your legal refund rights under the CPA

The MDTCA can investigate and force About.Me to comply. This is a free service available to all Malaysian consumers.

Comparison: About.Me versus alternative platforms

If you are cancelling because About.Me is not the right fit, these alternatives offer similar features with different pricing and cancellation policies.

All these alternatives offer self-service cancellation and no hidden fees, which makes them easier to exit than About.Me if you change your mind.

Cancellation checklist

Use this list to ensure you cancel correctly and stay protected.

• Step 1: Find your next renewal date in your Billing section and write it down.
• Step 2: Confirm whether you are on Standard or Pro plan.
• Step 3: Take a screenshot of your Billing page and current plan page.
• Step 4: Export or save any important content from your About.Me page.
• Step 5: Log into your account and navigate to Billing or Account Settings.
• Step 6: Click "Cancel Subscription" and confirm the cancellation.
• Step 7: Screenshot the confirmation screen immediately.
• Step 8: Check your email for a cancellation confirmation from About.Me within 24 hours.
• Step 9: Monitor your payment method for 30 days to ensure no further charges appear.
• Step 10: Store your cancellation proof (screenshots and confirmation email) in a secure folder for one year.

Final steps and your next move

Cancelling About.Me is straightforward if you follow these steps in order. You have the right to cancel without penalty, and your cancellation stops future charges immediately. The most important action you can take right now is to log into your account, check your renewal date, and cancel at least three days before that date arrives.

If you face any resistance from About.Me, or if you are charged after you cancel, remember that the MDTCA enforces your consumer rights under the Consumer Protection Act 1999. You are not powerless, and you do not have to accept unfair charges.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover from unexpected charges. Whether you are cancelling About.Me because the cost is too high, the features do not fit your needs, or you simply signed up to test and want to move on, you now have a clear, step-by-step plan. Visit Tocancel (tocancel.com) to find guides for cancelling other software services and to access templates for dispute emails if you need them. Your cancellation is your right-take action today.

Contact information for About.Me

About.Me is a United States-based service. No Malaysia-specific physical office or mailing address is publicly listed. Your contact options are limited to email and self-service account settings.

For escalation in Malaysia, contact the Ministry of Domestic Trade and Consumer Affairs at 1-800-80-2722 (toll-free) or www.kpdnhep.gov.my. Tocancel recommends keeping all your cancellation evidence and communication records in one place before you submit a complaint to the MDTCA, as this speeds up their investigation.