Cancel Brandcrowd: Step-by-Step Guide

How to cancel Brandcrowd and stop recurring charges in malaysia

What Brandcrowd is and why you might need to cancel

Brandcrowd is an online design platform that sells access to logo creation tools, branding templates, and marketing assets through monthly or annual subscriptions. You pay for ongoing access to the service, not for a physical product, which means the billing continues until you actively cancel. Many Malaysian users sign up thinking they will make one logo and leave, then discover weeks later that their card is still being charged.

How Brandcrowd works as a subscription service

When you subscribe to Brandcrowd, you gain access to a library of templates, logo editing tools, and downloadable brand assets such as business cards, social media graphics, letterheads, and email signatures. The platform operates on a software-as-a-service model, meaning your access depends on an active paid plan. If your subscription lapses or you cancel, your ability to edit existing designs or download new assets stops at the end of your current billing period.

The service does not charge you for individual logos; instead, you pay for a monthly or annual plan that unlocks unlimited downloads and editing across the platform. This is a crucial distinction that catches many users off guard, because they believe they have paid once and own the files forever, when in fact they are renting access to the tools.

Common reasons to cancel Brandcrowd

You might choose to cancel Brandcrowd for several legitimate reasons. You may have finished your branding project and no longer need the design tools. You might prefer a simpler platform such as Canva or Fotor, which offer free options for occasional design work. Your business plan may have changed, or you found a graphic designer who handles your needs more efficiently. Whatever your reason, you have the right to end the subscription without penalty once your current billing period ends, under Malaysian consumer protection law.

The key concern for most Malaysian users is ensuring the cancellation takes effect before the next charge date and that you retain copies of any files you have created. Tocancel understands this friction, and this guide walks you through every step to protect yourself.

Your subscription pricing and what you are paying for

Before you cancel, it helps to understand exactly what plan you are on and how much you are being charged each month. Tocancel recommends taking screenshots of your billing page so you have clear evidence of the charges and renewal date.

Monthly plan pricing in malaysian ringgit

Brandcrowd publishes pricing in USD, but Malaysian users are typically charged in MYR when they enter their payment details. The following table shows approximate monthly plan costs converted to ringgit at current rates. Actual charges depend on your payment method and bank exchange rates, so always verify the exact amount in your account settings before you cancel.

Many users discover they are on a higher tier than they intended because the platform defaults to a more expensive plan during sign-up. Review your current plan name and amount in your account dashboard before proceeding to cancel.

Your consumer rights when cancelling Brandcrowd

Malaysia's Consumer Protection Act 1999 protects your right to cancel subscriptions and sets strict rules on how businesses must treat refund requests. As a consumer, you have enforceable rights that Brandcrowd must respect.

What the consumer protection act 1999 says about cancellations

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days from the date the service starts, provided you have not already received the full benefit of the service. This is called the "cooling-off period". If Brandcrowd did not clearly disclose the cancellation terms and renewal dates before you paid, you may have additional grounds to dispute the charge.

Your legal position is straightforward: if you cancel within 14 days and have not downloaded and used the full plan, you are entitled to a refund of the subscription fee. If you cancel after 14 days, Brandcrowd may retain your payment for the current month, but must stop all future charges immediately. The company cannot charge you after you have submitted a valid cancellation request.

If Brandcrowd refuses to cancel your subscription or continues to charge you after you have formally requested cancellation, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCOL), which enforces consumer protection law in Malaysia. This escalation option gives you real leverage if the company ignores your cancellation.

Your rights if you cannot access cancellation options

Some users report difficulty finding a clear cancellation button or receiving slow responses from Brandcrowd support. Under consumer protection law, the company must provide a cancellation method that is as easy to use as the sign-up process. If Brandcrowd deliberately hides the cancel option or ignores your cancellation email for more than 10 business days, that behaviour violates the Consumer Protection Act 1999, and you can escalate to MDTCCOL.

Tocancel encourages you to document every step of your cancellation attempt, including screenshots, email timestamps, and support responses, so you have evidence if a dispute arises. Your rights are not optional extras; they are legal protections that Brandcrowd must honour.

How to cancel Brandcrowd before your next charge

The cancellation process varies depending on whether you subscribed through the Brandcrowd website, the Apple App Store, or Google Play. Tocancel recommends checking your subscription method first, then following the correct path to ensure the cancellation takes effect.

Cancel through your Brandcrowd account on the web

The most direct cancellation route is through your Brandcrowd account dashboard. Log in to your account, navigate to the subscription or billing section, and submit a cancellation request.

1. Go to brandcrowd.com and log in with your email and password.
2. Click on your account name or profile icon in the top right corner of the page.
   • This usually appears as a circular icon or the word "Account".
3. Select "Account settings" or "Settings" from the dropdown menu.
   • If you do not see this option, look for "Subscription", "Billing", or "Plans".
4. Find the "Subscription" or "Billing" section and click it.
   • You should see your current plan name, the next billing date, and the charge amount.
5. Locate the "Cancel subscription" button and click it.
   • Brandcrowd may ask you to confirm your reason for cancelling or offer a discount to keep you. You can decline any retention offers.
6. On the confirmation screen, take a screenshot before you press the final "Confirm cancellation" button.
   • This screenshot proves you completed the cancellation.
7. Submit the cancellation request and wait for a confirmation email from Brandcrowd.
   • The email should arrive within 24 hours and state the date your access will end.

If you do not receive a confirmation email by the next business day, email [email protected] with a screenshot of the cancellation screen and ask for written confirmation that your subscription has been terminated. Keep this email as proof.

Cancel an app store or google play subscription

If you subscribed to Brandcrowd through Apple's App Store or Google's Play Store, you must cancel through that platform, not through the Brandcrowd website. Each app store manages billing separately.

For iPhone or iPad (App Store):

1. Open the Apple App Store app on your device.
2. Tap the profile icon in the bottom right corner (a circle with your photo or initials).
3. Tap "Subscriptions" from the menu.
   • You will see a list of all active subscriptions on your Apple account.
4. Find "Brandcrowd" in the subscriptions list and tap it.
5. Tap "Cancel subscription" and confirm.
   • Apple will show you the date your access ends.
6. Screenshot the cancellation confirmation screen and save it.
   • This proves the cancellation was processed on the App Store.

For Android (Google Play):

1. Open the Google Play app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Tap "Payments and subscriptions".
4. Tap "Subscriptions" to see your active subscriptions.
5. Select "Brandcrowd" from the list.
6. Tap "Cancel subscription" and follow the on-screen instructions.
   • Google Play will confirm the date your access ends.
7. Screenshot the confirmation and save it.
   • This is your proof of cancellation on Google Play.

Cancelling through App Store or Google Play may take 1 to 2 business days to sync with Brandcrowd's servers, so do not worry if your access continues briefly after cancellation. Your access will stop on the date shown in the confirmation screen, and no further charges will occur.

Cancel by email if the website is broken or unresponsive

If you cannot access the cancellation button on the website or the app store, or if the cancellation feature is not working, you can cancel by email. Send a formal cancellation request to Brandcrowd's support team.

1. Open your email client and compose a new message to [email protected].
2. In the subject line, write: "Subscription cancellation request - [Your email address]".
   • This makes it clear and easy for the support team to process your request.
3. In the email body, include:
   • Your full name and the email address linked to your Brandcrowd account.
   • Your current subscription plan name and the date of your last charge.
   • A clear statement: "I request immediate cancellation of my Brandcrowd subscription, effective immediately."
   • Your preferred contact number (optional, but helps speed up the process).
4. Send the email and wait for a response.
   • Brandcrowd support typically replies within 24 to 48 hours.
5. When you receive a reply, take screenshots of the confirmation email and save it with your original cancellation request as proof.
   • If Brandcrowd continues to charge you after this email, you have documentary evidence that you requested cancellation.

Keep all email correspondence in a folder labelled "Brandcrowd Cancellation" for your records. This documentation is essential if you need to dispute a charge with your bank or file a complaint with MDTCCOL.

What happens after you cancel Brandcrowd

Cancelling your subscription does not immediately delete your account or files. Understanding the post-cancellation timeline helps you avoid losing access to assets you need.

Your access period after cancellation

When you cancel Brandcrowd, your access continues until the end of your current paid billing period. For example, if you are on a monthly plan and your next charge date is 15 February 2025, you can use all plan features until 14 February 2025. After that date, your access to the design tools and template library stops, and you cannot download new files or make edits.

This is why Tocancel recommends downloading all finished logos, brand assets, and design files immediately after you cancel. Once your access expires, you may lose the ability to retrieve files from the platform, depending on Brandcrowd's data retention policy. The company's Terms do not clearly specify how long they keep cancelled accounts, so treat the access expiry date as your final download deadline.

Files and data you should download before access expires

Before your subscription access ends, log in to your Brandcrowd account and download everything you created or plan to use in the future. This includes:

• Logo files in all formats (PNG, SVG, PDF, EPS).
• Brand identity templates and colour palettes.
• Social media graphics and email signatures.
• Business card and letterhead designs.
• Any vector or high-resolution files you may edit later in another tool.

Once you lose access, you cannot re-download these files from Brandcrowd unless you reactivate your subscription. Export everything to your computer or cloud storage (Google Drive, Dropbox, OneDrive) well before the access expiry date.

Refunds and what to expect after cancellation

Refund eligibility depends on when you cancel and how much of the subscription you have already used. Tocancel advises being realistic about refund chances, but know your rights clearly.

Refund eligibility under the consumer protection act 1999

If you cancel within 14 calendar days of your subscription start date and have not downloaded or significantly used the service, you are entitled to a full refund under the Consumer Protection Act 1999. Brandcrowd must process this refund to your original payment method within 14 days of receiving your cancellation request.

If you cancel after 14 days, or if you have already downloaded designs and used the tools extensively, Brandcrowd will likely not refund the current billing period. However, the company must stop all future charges immediately. Any charges that occur after you submit a formal cancellation request are disputed charges and can be reversed by your bank or credit card company.

If Brandcrowd owes you a refund and does not process it within 14 days, contact your bank's dispute resolution team and file a chargeback claim. Provide your cancellation email and screenshots as evidence. Your bank will typically side with you if Brandcrowd cannot prove you were given a clear cancellation process or a refund policy in the Terms at signup.

Disputing charges after cancellation

If Brandcrowd charges your card after you have submitted a cancellation request, you have the right to dispute the charge with your bank. Contact your bank immediately and provide:

• Screenshots of your cancellation request and confirmation.
• Email correspondence with Brandcrowd showing you requested cancellation.
• The original card statement showing the disputed charge.
• A timeline of when you cancelled and when the unwanted charge appeared.

Your bank can freeze the charge and initiate a dispute investigation. If Brandcrowd cannot provide evidence that you authorised the charge after cancellation, the bank will reverse it and credit your account. This protection is separate from consumer law but works alongside it to keep you safe.

Common mistakes to avoid when cancelling Brandcrowd

We know cancellation can feel stressful, especially when you are worried about unexpected charges. Here are the pitfalls that trap most users, so you do not fall into the same traps.

Mistake 1: assuming your account deletion cancels the subscription

Deleting your Brandcrowd account does not automatically cancel your subscription. Many users delete their account and believe they have cancelled the service, only to discover that charges continue because the subscription was never formally terminated. Account deletion and subscription cancellation are two separate actions. Always submit a formal cancellation request through the subscription management page or email, even if you plan to delete your account afterwards.

Mistake 2: not checking which platform your subscription is on

If you subscribed through App Store or Google Play, cancelling through the Brandcrowd website will not stop the charges, because the subscription is managed by Apple or Google. Conversely, if you subscribed on the Brandcrowd website, cancelling through your phone's app settings will not work. Always identify where you subscribed first, then cancel on that exact platform. Check your bank statement or credit card to confirm which payment method Brandcrowd is using, because that tells you which platform is active.

Mistake 3: ignoring the confirmation email

After you submit a cancellation request, Brandcrowd should send you a confirmation email within 24 hours. Some users cancel but never receive this email and assume the cancellation worked. Days later, they are charged again. Do not assume silence means success. If you do not receive a confirmation email by the next business day, follow up by email or contact support to verify your cancellation status. Tocancel recommends treating the confirmation email as your receipt for cancellation.

Mistake 4: cancelling on the wrong day of the month

Cancelling on the 30th of the month when your billing date is the 1st may mean you are charged one last time before the cancellation takes effect. Check your exact billing date and renewal amount in your account settings. Cancel at least 2 business days before your next billing date to ensure the system processes the cancellation before the charge is attempted. Your account dashboard should show this date clearly.

Pricing and plan comparison table

Before you make a final decision to cancel, compare Brandcrowd's plans side by side. You might find a lower-cost plan that still meets your needs, or you might confirm that cancellation is the right choice.

Notice that the Premium Design Pack + Website plan, despite costing less per month, includes more features than the Premium plan. If you are on a higher tier, downgrading to this plan might be worthwhile before you cancel entirely. However, if you do not need the service anymore, cancellation is always the cleaner option.

Step-by-step cancellation checklist

Before you take action, run through this checklist to ensure you cancel safely and completely. Tocancel has designed this checklist to prevent the most common cancellation mishaps.

• Step 1: Log in to your Brandcrowd account and take a screenshot of your subscription plan name, next billing date, and charge amount.
• Step 2: Download all logo files, brand templates, and design assets to your computer or cloud storage.
• Step 3: Identify the platform where you subscribed (Brandcrowd website, App Store, or Google Play).
• Step 4: Follow the correct cancellation steps for your subscription platform (web, App Store, or Google Play).
• Step 5: Take a screenshot of the cancellation confirmation screen before you submit the final confirmation.
• Step 6: Wait for a confirmation email from Brandcrowd within 24 hours and screenshot it.
• Step 7: Check your bank or credit card statement 7 to 10 days after your next scheduled billing date to confirm no charge occurred.
• Step 8: If a charge appears after cancellation, file a dispute with your bank immediately and provide all screenshots and emails as evidence.
• Step 9: Keep all cancellation emails and screenshots in a dedicated folder for at least 12 months.
• Step 10: If you are entitled to a refund and it does not arrive within 14 days, contact your bank or MDTCCOL to escalate the complaint.

Running through this checklist takes about 20 minutes and protects you from the most common post-cancellation problems. Tocancel recommends completing every step before you close your browser or end your session.

How to contact Brandcrowd and escalate if they ignore your cancellation

If Brandcrowd does not cancel your subscription or stops responding to your requests, you have clear escalation paths under Malaysian law.

Brandcrowd's official contact details and address

Brandcrowd is headquartered in Australia and does not maintain a Malaysia-specific customer service address or phone line. For Malaysian users, the only official contact channel is email support. Use the following contact method to submit cancellation requests or file complaints:

Email: [email protected]

Website: brandcrowd.com

Official address (for escalated complaints): Brandcrowd's registered office is in Australia, as stated in their Terms of Use. Because no Malaysia-based office exists, any legal disputes or regulatory complaints should be filed with the Ministry of Domestic Trade and Cost of Living (MDTCCOL), which represents Malaysian consumers' interests even for foreign companies.

How to escalate to MDTCCOL if Brandcrowd refuses to cancel

If Brandcrowd ignores your cancellation request, continues to charge you after cancellation, refuses to issue a refund you are entitled to, or blocks your access to cancellation options, you can file a formal complaint with MDTCCOL. This is a free process and puts legal pressure on the company to comply with Malaysian consumer protection law.

To file a complaint with MDTCCOL, visit kpdnkk.gov.my or contact them by phone at 1-800-886-800 (toll-free). Prepare a written complaint that includes:

• Your name, email address, and contact phone number.
• The date you subscribed to Brandcrowd and the subscription plan you were on.
• Proof of all charges (bank statements or credit card statements).
• Copies of your cancellation request emails and any responses from Brandcrowd.
• Screenshots of the subscription management page showing the plan and billing date.
• A clear description of how Brandcrowd violated the Consumer Protection Act 1999 (for example, "The company refused to cancel my subscription for 30 days despite my written request" or "Charges continued after I submitted a formal cancellation email").
• The refund amount you are claiming, if applicable.

MDTCCOL will investigate your complaint and can compel Brandcrowd to cancel your subscription, refund your money, and pay a fine if the company is found to have broken the law. This escalation is your final recourse and is taken seriously by Malaysian consumer protection authorities.

Key takeaways and next steps

Cancelling Brandcrowd is straightforward when you follow the correct steps and document every action. Your rights under the Consumer Protection Act 1999 are clear and enforceable, and you have real escalation options if the company refuses to cooperate.

To cancel Brandcrowd safely, identify your subscription platform (web, App Store, or Google Play), download all your design files before access expires, submit a formal cancellation request through the correct channel, and keep screenshots and confirmation emails as proof. If Brandcrowd continues to charge you after cancellation, dispute the charges with your bank or file a complaint with MDTCCOL.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunded funds by following this exact process. Visit Tocancel at tocancel.com to find step-by-step guides for cancelling other services, dispute templates, and consumer rights resources tailored for Malaysia. Remember, your money and your rights matter. Take action with confidence.