Cancel Clearcheck Ai: The Right Way

How to cancel Clearcheck Ai: your consumer rights and step-by-step guide for malaysia

What Clearcheck Ai is and why you may want to cancel

Clearcheck Ai is a software-as-a-service (SaaS) subscription product that automates background checks and identity screening for users across Malaysia and other regions. The service charges recurring monthly fees in US dollars, converted to Malaysian ringgit (RM) at the point of billing.

Many Malaysian users sign up for quick reverse lookups, identity verification, or screening reports without manual research. However, the company does not clearly publish critical subscription terms on its legal pages, including auto-renewal details, commitment periods, trial conditions, refund policies, and what happens to your data after cancellation. This lack of transparency is precisely why you may feel pressured to cancel or why cancellation itself feels uncertain.

What you are paying for

Your Clearcheck Ai subscription includes recurring monthly credits, AI-assisted search functionality, and access to specialised reports. The service also allows you to purchase top-up credits when your included monthly allowance runs out, meaning you may face two types of charges: the recurring subscription and separate one-time purchases for premium reports or extra credits.

This dual-charge model matters during cancellation because you need to stop both the subscription renewal and any active recurring add-ons to avoid unexpected charges after you cancel.

Pricing structure in malaysia

Clearcheck Ai does not publish pricing in ringgit on its legal page. Based on available research, the service operates two main tiers:

Exchange rates vary daily, so your actual MYR charge may differ slightly from these estimates. Always check your credit card statement for the exact amount charged in ringgit.

Your consumer rights under malaysian law

Your legal protection when cancelling Clearcheck Ai comes from the Consumer Protection Act 1999 and the Consumer Protection (Direct Sales) Regulations 2009, enforced by the Ministry of Domestic Trade and Cost of Living (MDTCCL).

Key rights you have

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within 14 calendar days of signing up, provided Clearcheck Ai qualifies as a distance contract (one negotiated remotely, such as online). If you exercise this cooling-off period, the company must refund all charges within 14 days of your cancellation notice, minus any non-refundable administration fees if they are transparent and reasonable.

If you are beyond the 14-day window, you still have the right to cancel at any time, but the company may enforce the terms of your agreement, which might include a notice period (e.g., 30 days) before the final charge stops. Your legal position is that Clearcheck Ai must honor your cancellation request in writing, confirm the effective cancellation date, and provide a refund or credit if the company has already charged you for services you will not use.

What to do if Clearcheck Ai refuses to refund or cancel

If Clearcheck Ai ignores your cancellation request, fails to refund you within the stated timeframe, or continues to charge you after you cancel, you can lodge a complaint with the MDTCCL's Consumer Claims Tribunal. This tribunal handles disputes up to RM5,000 and does not require you to hire a lawyer. You can also file a complaint with the MDTCCL's Consumer Affairs Division if you believe the company has breached consumer protection rules.

Document every email, screenshot, and charge so you have evidence to present. Your right to cancel and your right to a refund are not negotiable-Clearcheck Ai cannot hide behind vague terms or silence.

How to cancel Clearcheck Ai without getting charged again

Clearcheck Ai does not publish a clear step-by-step cancellation process on its website, which is a common source of frustration. The company directs users to contact support for cancellation help, so your safest route is a combination of account access and direct email.

Preparations before you cancel

Before you initiate cancellation, take steps to protect yourself and preserve your records.

• Log in to your Clearcheck Ai account portal
• Take a full screenshot of your dashboard, showing your account email, subscription plan name, and any active status indicators
• Navigate to your billing or subscription page and screenshot the next billing date, renewal amount, and payment method (last four digits of card, if shown)
• Locate and save your latest invoice or billing statement
• If you have generated any reports, background checks, or search results you may need after cancellation, download or export them now, as Clearcheck Ai does not publish a data retention policy
• Note your subscription or account ID if visible in the portal

This preparation ensures that if Clearcheck Ai charges you again or disputes your cancellation, you have timestamped evidence of your subscription details and the date you cancelled.

Step-by-step cancellation process

Follow these steps in order to cancel your Clearcheck Ai subscription.

1. Log in to your Clearcheck Ai account portal using your email and password
   • If you cannot access the portal or have forgotten your password, use the "Forgot Password" link to reset it before proceeding
2. Navigate to your account settings or billing section
   • Look for menu options labeled "Billing," "Subscription," "Manage Plan," "Account Settings," or "Preferences"
   • If you see a "Cancel Subscription" or "Cancel Plan" button, click it and follow the on-screen prompts to confirm
3. If no cancel button appears in your account portal, send a cancellation email to [email protected]
   • Write a short, clear subject line: "Cancellation Request for [Your Email Address]"
   • Include your full name, account email, current subscription plan (Standard or Premium), next billing date, and the last four digits of the payment method on file
   • State clearly: "I request to cancel my Clearcheck Ai subscription effective immediately. Please confirm in writing that no further charges will be made to my account after today's date."
   • Send from the email address associated with your account
4. Wait for a confirmation email from [email protected]
   • A response typically arrives within 48 hours on weekdays
   • The confirmation should state the cancellation date, your final billing date, and confirmation that no further charges will apply
   • Save this email in a separate folder for your records
5. Check your bank or credit card statement 2-3 business days after the next scheduled billing date
   • If another charge appears after you cancelled, contact Clearcheck Ai support immediately and reference your cancellation confirmation email
   • File a dispute with your bank if the company cannot refund the erroneous charge within 5 business days

Send your cancellation email on the same day you decide to cancel-do not wait. This creates a dated record and minimizes the risk of being charged again before the company processes your request.

Refunds and what happens to your unused credits

Clearcheck Ai does not publish a transparent refund policy on its legal page, which is a significant gap in consumer clarity. This means you must ask about refunds at the moment you cancel.

When you can expect a refund

If you cancel within 14 days of your initial sign-up date, you may be entitled to a full refund of all charges under the Consumer Protection Act 1999. Include this in your cancellation email: "I am cancelling within 14 days of sign-up. Please process a full refund to my original payment method."

If you cancel after 14 days, Clearcheck Ai may not refund your subscription fees for the current billing month, depending on the company's terms. However, if you paid for credits or premium reports you did not use, you have grounds to request a partial refund for unused services. Include this in your email: "I request a refund for unused credits or services. Please advise the unused balance and the refund amount."

Refund timeline and method

If Clearcheck Ai approves a refund, expect the money to return to your original credit card or payment method within 5-10 business days. Some banks take an additional 2-3 days to process the refund into your account. Check your bank's transaction history, not just your credit card statement, if the refund does not appear within 10 days.

If no refund arrives within 10 business days of the cancellation confirmation, email Clearcheck Ai again and ask for a refund reference number or tracking information. If the company still does not refund you, escalate to the MDTCCL or your credit card company's dispute team.

Common mistakes that delay or block your cancellation

Many consumers find their cancellation delayed or ignored because of preventable errors. Here are the traps to avoid.

Email and account errors

Sending your cancellation request from a different email address than the one registered to your Clearcheck Ai account can cause delays. The support team may ask you to confirm your identity or re-submit the request from your registered email. Always send from the email address linked to your subscription.

Another common error is using vague language. Do not write "I want to cancel at some point" or "I am thinking about cancelling." Write: "I request to cancel my Clearcheck Ai subscription effective immediately." The word "request" followed by "cancel" and "effective immediately" leaves no room for misinterpretation.

Forgetting to check for add-ons and auto-renewing purchases

If you have purchased top-up credits or premium reports as one-time add-ons, cancelling the main subscription does not necessarily stop those charges. Ask Clearcheck Ai support directly: "Are there any one-time purchases, top-up credits, or recurring add-ons on my account? If yes, please cancel all of them and confirm the cancellation in writing."

Some users also fail to check whether they enabled auto-renewal for any premium features. Log in to your account and look for any "Auto-Renew" toggles or recurring purchase settings before you send your cancellation email.

Not taking screenshots or saving confirmation emails

If Clearcheck Ai later claims it never received your cancellation request or charges you again, you need proof. Do not rely on memory or a printed email. Take screenshots of your portal before and after you attempt to cancel, save the cancellation confirmation email as a PDF, and keep a plain-text copy of your cancellation email (the one you sent to support). Store these in a separate email folder or cloud storage.

Avoid these mistakes and your cancellation will proceed smoothly without unnecessary back-and-forth.

What happens after your Clearcheck Ai subscription is cancelled

Cancellation does not end all at once; there are a few things you should expect and monitor.

Access to your account and data

After Clearcheck Ai confirms your cancellation, your account access may end on the same day or at the end of your current billing period, depending on what the company's policy is. Your cancellation confirmation email should specify when access stops. If it does not, reply to the support email and ask: "When will my account access end?"

Clearcheck Ai does not publish how long it retains your personal data, screening records, or search history after cancellation. To protect your privacy, send a follow-up email to [email protected] asking: "Please delete my personal data, account records, and all screening history from your systems in accordance with data protection regulations. Please confirm deletion within 30 days."

Monitoring for unauthorized charges

Check your bank or credit card statement every week for the first month after cancellation. Even after you cancel, billing errors can occur. If a charge appears after your effective cancellation date, contact your bank immediately and file a dispute. Provide the bank with a copy of your cancellation confirmation email from Clearcheck Ai.

Keep monitoring your statement for at least three billing cycles to be certain. If you spot an error, contact Clearcheck Ai support first (with a deadline: "Please explain this charge or refund it within 5 days"). If the company does not respond, escalate to your bank's fraud or dispute team.

Pricing comparison and alternatives to consider

Before you cancel, you may want to understand how Clearcheck Ai compares to other background check services available in Malaysia.

If cost is your main reason for cancelling, compare Clearcheck Ai's pricing against Malaysia-based background check services, which may offer comparable or lower fees with clearer cancellation terms.

Your cancellation checklist

Use this checklist to ensure you have completed every step and are protected if a dispute arises.

• Screenshot your Clearcheck Ai dashboard, billing page, and next billing date before cancelling
• Save your latest invoice or card statement showing the last charge
• Export any reports, screening results, or data you may need after cancellation
• Search your account for any one-time purchases, top-up credits, or add-on subscriptions and note them
• Send a cancellation email to [email protected] from your registered account email address
• Use clear language: "I request to cancel my Clearcheck Ai subscription effective immediately"
• Include your account email, full name, plan name, next billing date, and last four digits of your payment method
• Keep a copy of the cancellation email you sent (do not delete it)
• Wait for a confirmation email from [email protected] and save it as a PDF
• Check your credit card or bank statement 2-3 days after the next billing date to confirm no charge was made
• If you are entitled to a refund, ask for confirmation of the refund amount and expected arrival date
• Monitor your statement for 3 billing cycles after cancellation to catch any errors
• If a dispute arises, gather all screenshots, emails, and statements and file a complaint with the MDTCCL

How tocancel helps you protect your rights

Cancelling a subscription should be simple, but companies like Clearcheck Ai make it deliberately unclear, leaving you unsure whether your cancellation worked. That is where Tocancel steps in.

Tocancel is a consumer-rights platform dedicated to helping people like you understand the cancellation policies of software and subscription services. Our team at Tocancel researches every service's terms, guides you through the cancellation process step by step, and ensures you know your legal rights under Malaysian consumer law. Whether you are cancelling Clearcheck Ai or any other service, Tocancel provides free, plain-language advice so you never feel lost or powerless.

We have helped thousands of consumers cancel subscriptions they did not want, recover refunds they were owed, and stand up to companies that ignore their cancellation requests. Tocancel has also connected consumers with the MDTCCL and other enforcement agencies when companies refused to comply with the law.

Visit Tocancel.com today to find guides for other subscription services, learn more about your consumer rights, and get answers to your most pressing cancellation questions. Your subscription is your money-Tocancel is here to help you take control of it.

Contact information and escalation

If your cancellation attempt fails, use this contact and escalation pathway.

Clearcheck Ai support

Email: [email protected]

Help centre: https://clearcheck.ai/help-center (Note: this centre does not publish a cancellation guide)

No published phone number, live chat, or support hours are available. Responses typically arrive within 48 hours on weekdays.

Malaysian consumer protection authorities

If Clearcheck Ai refuses to cancel your subscription or does not refund you after cancellation, contact:

Ministry of Domestic Trade and Cost of Living (MDTCCL)
Consumer Affairs Division
Website: www.kpdnhep.gov.my
Consumer Hotline: 1-800-886-800 (toll-free in Malaysia)
Email: [email protected]

The MDTCCL enforces the Consumer Protection Act 1999 and can investigate complaints of unfair contract terms, failure to cancel, and unauthorized charges. You can also file a claim with the Consumer Claims Tribunal if the dispute value is under RM5,000.

Your bank or payment provider

If Clearcheck Ai charges you after you cancel, contact your bank's dispute or fraud department immediately. Provide a copy of your cancellation confirmation email and ask the bank to reverse the charge. Most banks can dispute unauthorized recurring charges within 90 days of the transaction.

By understanding your rights, following the cancellation steps carefully, and keeping detailed records, you protect yourself and ensure that cancelling Clearcheck Ai is the final step, not the beginning of a longer dispute. Tocancel remains your resource for free cancellation guidance every step of the way.