Cancel Coohom: Step-by-Step Guide

How to cancel Coohom and protect your money in malaysia

What Coohom is and why you might want to cancel

Coohom is a subscription-based design platform that lets you create floor plans, 3D renderings, and interior design presentations. Many professionals and agencies in Malaysia use it to prepare client-ready visualisations. However, the automatic renewal system means your card gets charged every month or year unless you actively cancel before the billing date arrives.

How coohom's subscription model works in malaysia

Coohom operates on a recurring billing cycle. When you sign up for a paid plan, you authorise the company to charge your payment method automatically on your renewal date. The subscription renews indefinitely until you cancel. This is legal under Malaysia's Consumer Protection Act 1999, but the company must make cancellation simple and transparent, which not all platforms do equally well.

In Malaysia, Coohom Malaysia Sdn Bhd (the local distributor) handles the service, and pricing displays in Malaysian Ringgit (RM). All subscription management and cancellation happen online through your account dashboard, not through a physical office. This means you have full control to cancel anytime, but you need to know exactly where to click.

The paid plans and what they cost

Coohom offers three main subscription tiers in Malaysia. The Pro Monthly plan costs RM49.50 and includes unlimited 8K renderings, 20 video renderings per month, and access to the branded asset library. The Pro Yearly plan costs RM495.00 annually, which works out to about RM41.25 per month if you pay upfront. The Elite plan costs RM285.00 monthly and is aimed at heavier users who need higher rendering capacity and more professional assets.

The company also offers an Enterprise tier with custom pricing for agencies and larger teams. Promotional pricing or regional discounts may apply at any time, so the rates you see now might differ from what a new user sees tomorrow. Your invoice always shows the exact amount charged, which you should save for your records.

Many readers contact Tocancel because they signed up for a free trial or promotional offer that converted to a paid subscription without clear warning. If that happened to you, you have grounds to dispute the charge under the Consumer Protection Act 1999, and Tocancel can help you understand your next steps.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you buy any goods or service, including digital subscriptions. Your rights are clear and legally enforceable.

What the law says about subscriptions and cancellation

Under the Consumer Protection Act 1999, every subscription contract must be transparent about the renewal terms, billing frequency, and cancellation method. The company cannot hide the cancellation route or charge you after you have properly cancelled. If Coohom continues to charge your card after you complete the cancellation process, that is a breach of your consumer rights, and you can lodge a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC).

Your legal position is straightforward: once you cancel, the company must stop charging you at the next renewal date. You do not need permission or a reason. If the company refuses to cancel or continues charging, you have the right to demand a refund and escalate the matter to the MDTCC without paying a fee.

Coohom's user agreement states that cancellation takes effect at the end of your current billing cycle and that no refund is issued once a paid period has started. This is standard industry practice and is generally legal in Malaysia, provided the company told you this upfront when you subscribed. However, if you cancelled before your billing date and were still charged, that violates the agreement, and you should demand a refund.

What to do if Coohom refuses to cancel or keeps charging

If you submit a cancellation request through your account but continue to be charged, take a screenshot of your cancellation confirmation and your bank statements showing the unauthorized charge. Email Coohom's support team with this evidence and ask for an immediate refund. Give them 14 days to respond.

If they do not refund you, file a complaint with the MDTCC online at www.mdtcc.gov.my or call 1800-886-800 (toll-free). Include your cancellation proof, bank statements, and email correspondence. The MDTCC will investigate and can force the company to refund you. Tocancel's guides show you exactly how to prepare and file this complaint, and it costs you nothing.

Step-by-step guide to cancel Coohom

Cancellation is simple once you know the exact path. Follow these steps to ensure your subscription ends before the next billing date.

How to cancel Coohom on the website

If you subscribed directly through Coohom's website, use this method to cancel. It is the fastest and most reliable route.

1. Log in to your Coohom account using your email and password
   • Go to coohom.com and click the login button at the top right
   • Enter your registered email and password
2. Click your Profile icon in the top right corner
   • Look for a circular icon with your initial or avatar
   • A dropdown menu will appear
3. Select "My subscription" from the menu
   • This shows your current plan and renewal date
   • Verify the plan name and next billing date are correct
4. Click on "Billing Info"
   • You will see your payment method on file
   • The renewal date is displayed here
5. Click "Cancel Subscription"
   • A confirmation window will pop up
   • Read the message carefully to understand your end date
6. Click "Cancel Subscription" again to confirm
   • Take a screenshot of the confirmation message
   • Note the exact date when your access ends

You should receive a confirmation email within a few minutes. Check your inbox and spam folder. If no email arrives within 2 hours, log back into your account and verify that the subscription status now shows "Cancelled" in your Profile section.

How to cancel if you subscribed through the app store

If you signed up via the Apple App Store or Google Play Store on your phone, you must cancel through that platform, not through Coohom's website. The website dashboard may not show app-based subscriptions.

1. If you used the Apple App Store
   • Open the App Store on your iPhone or iPad
   • Tap your profile icon in the top right corner
   • Select "Subscriptions"
   • Find "Coohom" in the list and tap it
   • Tap "Cancel Subscription" and confirm
   • Take a screenshot of the cancellation confirmation
2. If you used Google Play Store
   • Open the Google Play Store app on your Android phone
   • Tap your profile icon in the top right corner
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
   • Find "Coohom" and tap it
   • Tap "Cancel Subscription" and confirm
   • Screenshot the confirmation message

App Store and Google Play subscriptions can take 24 to 48 hours to fully process. Verify your cancellation by checking your subscription status in the app or your account settings 2 days after cancellation.

What happens after you cancel Coohom

Understanding the timeline and what you can still access helps you plan your work and avoid surprises.

Your access and data after cancellation

When you cancel Coohom, your access does not end immediately. You can use the platform until the end of your current billing period. For example, if your next renewal date is 15 March, you can keep creating and downloading renders until 14 March at 11:59pm. After that time, your account reverts to the free tier (if available) or you lose access entirely.

Before your access ends, download all your important files: floor plans, 3D renders, project files, and any designs you need for clients. Coohom's user agreement says the company may delete account data after a subscription terminates. You will not get a grace period to retrieve files later, so this step is critical. Export everything now using Coohom's download feature.

After your subscription ends, your login credentials remain active, but you cannot create new renders or access premium features. If you change your mind and want to resubscribe, you can restart a paid plan at any time, and your account will be restored.

Timeline for refunds and final charges

Coohom does not issue refunds once a billing period has started, according to their published policy. This is standard in the industry and is legal in Malaysia. However, the key phrase is "once started". If you cancel before your next renewal date, no new charge occurs, and you keep your access until the paid period ends naturally.

Save your bank statements and the cancellation confirmation email as proof. If Coohom charges you after you cancelled, contact your bank immediately to dispute the charge, and file a complaint with the MDTCC. Tocancel's checklist will guide you through both steps.

Common mistakes people make when cancelling Coohom

Cancelling a subscription sounds simple, but small errors can leave you exposed to unexpected charges. Here are the traps to avoid.

Mistakes that lead to continued charges

Many people feel frustrated when they click "Cancel" and then see another charge appear on their card days later. This usually happens because they cancelled in the wrong place.

If you subscribed through the app but tried to cancel on the website, your subscription never actually cancelled. The two systems do not sync automatically. Always cancel through the same channel you used to subscribe. Check your original confirmation email to see where the charge originated.

Another common error is taking a screenshot of the cancellation page but not verifying that the subscription status changed. Some users see a pop-up saying "Cancelled" but do not confirm the final step. Always click the confirmation button twice if prompted, and then log out and log back in to verify the status changed to "Cancelled" or "Inactive".

A third mistake is cancelling too late. If your renewal date is tomorrow and you cancel today, the system may still process the automatic charge because the renewal already triggered. If this happens, contact Coohom support immediately with your cancellation proof and demand a refund for the unwanted charge.

Tocancel recommends cancelling at least 5 days before your renewal date to give the system time to process and to avoid this edge-case issue entirely.

Not saving proof of cancellation

Your cancellation screenshot and the confirmation email are your legal evidence that you ended the subscription. Without them, you have no way to prove you cancelled if a dispute arises. Save both the screenshot and the email in a folder on your computer or cloud storage, and include the date and time.

If Coohom disputes your cancellation claim later, you can show this proof to your bank or the MDTCC. Most disputes are resolved in your favour when you present clear evidence. Tocancel has helped thousands of consumers cancel successfully because they followed this simple rule: always save your proof.

What to do if you need a refund

Refund policies vary depending on when you request one. Know your options before you contact support.

Refund requests within the billing cycle

If you cancel mid-cycle (after your billing period started), Coohom's policy is not to issue a refund. The company says you received access to the platform for the duration of the paid period, so the transaction is complete. This is legal in Malaysia under the Consumer Protection Act 1999, provided the company disclosed this policy upfront when you signed up.

However, there are exceptions. If you cancelled because the service was not fit for purpose (for example, the software crashed and you could not use it for a week), you may have grounds for a partial refund under consumer protection law. Document the problem with screenshots or videos, contact Coohom support, and request a goodwill refund or credit toward your next month. If they refuse, you can escalate to the MDTCC.

Refund requests after unauthorized charges

If Coohom charged your card after you successfully cancelled, this is an unauthorized charge, and you have the right to a full refund. Contact Coohom support immediately with your cancellation proof and bank statement showing the unwanted charge. Request a refund within 14 days.

If Coohom does not refund you within 14 days, contact your bank's dispute department and file a chargeback. Provide your cancellation proof as evidence. Your bank will investigate and recover the money on your behalf. Simultaneously, file a complaint with the MDTCC so that the regulator can investigate Coohom's practices.

Checklist before and after cancelling Coohom

Use this checklist to ensure you complete every step and avoid surprises.

Before you cancel

• Check the next renewal date in your Coohom account Profile section
• Log in to your bank portal and verify the latest Coohom charge posted correctly
• Take a screenshot of your current subscription plan and renewal date
• Download all your renders, plans, and project files from Coohom
• Export any client-ready presentations you need
• Note which platform you subscribed through (website, Apple App Store, or Google Play)
• Open a text editor and paste the current date and time as reference

After you cancel

• Take a screenshot of the cancellation confirmation screen
• Save the confirmation email Coohom sends you
• Log out and log back in to verify the subscription status shows "Cancelled"
• Mark your calendar with the access end date
• Check your email 2 to 3 days later to confirm no new charge appears
• Create a folder on your computer called "Coohom Cancellation Proof" and store all screenshots and emails there
• Monitor your bank statement for the next 30 days to confirm no unexpected charges
• If you see an unwanted charge, contact Coohom support within 24 hours with your proof

Address and contact information for Coohom in malaysia

Coohom Malaysia operates as an authorized distributor through Smart Decor. If you need to escalate a dispute beyond email support, here is the contact information.

Coohom malaysia office details

Coohom Malaysia Sdn Bhd is located at Menara UOA Bangsar, Kuala Lumpur. However, do not expect to resolve cancellation issues in person. All subscription management is handled online through your account dashboard. Email support is the fastest way to reach the team for billing disputes or refund requests.

If email support does not respond within 7 days or refuses to help, file a complaint directly with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC). You can file online at www.mdtcc.gov.my or call the toll-free consumer hotline at 1800-886-800. Have your cancellation proof, bank statements, and email correspondence ready when you file.

Escalation path if Coohom refuses to cancel

If Coohom's support team ignores your cancellation request or claims they cannot process it, do not give up. Your rights are protected by law. Follow this escalation path:

1. Send a formal written request (email) to Coohom support with the subject line "Formal Subscription Cancellation Request". Include your account email, current subscription plan, and the exact date you want the cancellation to take effect.
2. Give them 7 days to respond and process the cancellation.
3. If they do not respond or refuse, file a complaint with the MDTCC online or by phone.
4. In your MDTCC complaint, include: your email correspondence with Coohom, screenshots of your account and cancellation attempts, bank statements showing charges, and a summary of what happened and what you want (refund, cancellation confirmation, or both).
5. The MDTCC will contact Coohom on your behalf and investigate. Most complaints are resolved in 30 to 60 days.

Summary: cancel Coohom with confidence

Cancelling Coohom is straightforward when you follow the right steps. Log into your account, navigate to Profile > My Subscription > Billing Info, click Cancel Subscription twice, and take a screenshot of the confirmation. Download your files before your access ends. Save all proof of cancellation. Monitor your bank statement for the next month to confirm no unexpected charges appear.

If Coohom charges you after you cancelled or refuses to process your cancellation, you have legal rights under Malaysia's Consumer Protection Act 1999. Contact the company with your proof and demand a refund. If they refuse, file a complaint with the MDTCC at no cost, and the regulator will investigate on your behalf. Tocancel has helped thousands of consumers cancel successfully by following this exact process, and you can too.

Do not hesitate to use the MDTCC as your enforcement tool. That is what it exists for. Your money and your rights matter, and you are entitled to cancel any subscription without penalty or obstruction. Start your cancellation today, and you will be free of automatic charges within one billing cycle.