Cancel Depositphotos: Step-by-Step Guide

How to cancel Depositphotos and stop auto-renewal charges in malaysia

What is Depositphotos and why you might want to cancel

Depositphotos is an online stock media library where you pay a subscription to download unlimited photos, illustrations, vectors, and music files for your design projects, websites, and client work.

The core issue most Malaysian users face is that Depositphotos enrols you in auto-renewal by default. This means your subscription renews automatically every month or year unless you manually switch it off in your account settings. Many people sign up, use the service once or twice, then forget about the subscription until they see an unexpected charge on their bank statement weeks later. That frustration is real, and it is completely within your rights to cancel.

At Tocancel, we help thousands of Malaysian consumers understand their rights and take control of unwanted subscriptions. This guide walks you through exactly how to cancel Depositphotos, what to expect, and how to protect yourself from repeat charges.

Depositphotos pricing and what you actually pay

Depositphotos offers both monthly and annual subscription plans. Knowing the exact amount you are being charged is the first step to deciding whether to keep or cancel your subscription.

All prices shown in MYR are approximate conversions and may vary slightly depending on your bank's exchange rate. Depositphotos displays pricing in USD, so watch your card statement carefully to confirm the exact MYR amount you are charged. This matters when calculating refunds or disputing charges later.

Why malaysian users cancel Depositphotos

Most cancellations happen for three reasons: the service is no longer needed, the auto-renewal charge was unexpected, or better alternatives exist for cheaper stock media access.

If you signed up for a one-off project and no longer download files regularly, keeping an active subscription is dead money. If you did not realise the plan renews automatically, that is not your mistake-that is poor disclosure on Depositphotos' part. Either way, your right to cancel is absolute and protected under Malaysian consumer law.

Your consumer rights and what malaysian law protects

Malaysian consumer law gives you strong protections when cancelling subscriptions and online services.

The Consumer Protection Act 1999 (CPA 1999) requires any business offering online services to be transparent about subscription terms, renewal dates, and cancellation methods. If Depositphotos makes it deliberately hard to cancel or does not clearly display how to switch off auto-renewal, that is a breach of the CPA 1999. Your legal position is clear: you have the right to cancel at any time, and the company must honour that within a reasonable timeframe. Deposits that you make for the service can be reclaimed if the service is not delivered as promised or if you cancel within 14 days of purchase under the Consumer Protection (Direct Selling) Regulations 2009.

If Depositphotos refuses to cancel your subscription or continues charging after you request cancellation, you can lodge a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCOL). Tocancel recommends keeping screenshots of your cancellation request, confirmation emails, and any charge that occurs after cancellation-these are your proof if you need to escalate the complaint.

When you can claim a refund under malaysian law

Refunds are not automatic when you cancel a subscription, but you have legal grounds to claim one in specific situations.

If you paid for a monthly plan and cancel within 7 to 14 days of purchase (depending on your contract terms), the CPA 1999 may entitle you to a full refund. If Depositphotos continued to charge you after you submitted a cancellation request with proof, that is an unauthorised charge and must be refunded. If the service was not available or severely faulty during your subscription period, you can also claim a partial refund. In all cases, you must contact Depositphotos support in writing (email or registered post) and request the refund in writing-verbal requests leave no trail.

Tocancel advises always requesting the refund in the same way you cancelled (email is safest) and keeping copies of every message. If the company refuses within 14 days, escalate to MDTCCOL with your evidence.

How to cancel Depositphotos on the website

Cancelling through your Depositphotos account is the fastest and most reliable method, and it leaves a digital record of your cancellation request.

Step-by-step cancellation guide

1. Log in to your Depositphotos account at depositphotos.com
   • Enter your email address and password
   • If you use two-factor authentication, complete that step
2. Navigate to your subscription settings
   • Click your profile icon in the top right corner
   • Select 'Account Settings' or 'Plans'
   • Look for 'Active Plans', 'Subscriptions', or 'Billing' (exact wording varies)
3. Find your active subscription and locate the auto-renewal toggle
   • You will see your current plan name (e.g. 'Unlimited Images - Monthly')
   • The renewal date will be displayed below it
   • Look for a toggle switch labelled 'Auto-renewal', 'Renew automatically', or 'On/Off'
4. Switch off auto-renewal
   • Click the toggle to turn it off (it should change colour or position)
   • Wait for the page to reload or for a confirmation message to appear
5. Verify the cancellation
   • Screenshot the page showing auto-renewal is now 'Off' or 'Disabled'
   • Note your final billing date in the same screenshot
   • Check your email for a cancellation confirmation from Depositphotos
6. Download any remaining files before your subscription expires
   • You can still download until the end of your paid period
   • After that date, you lose access to the download feature

This method works whether you subscribed with a credit card, debit card, or PayPal. Your cancellation takes effect immediately-auto-renewal stops, and no new charge will be made after your current billing period ends.

Cancelling if you subscribed through apple app store or google play

If you signed up via a mobile app rather than the website, you must cancel through the app store that sold you the subscription, not through Depositphotos itself.

1. For Apple App Store (iOS):
   • Open the App Store app on your iPhone or iPad
   • Tap your profile icon (top right)
   • Select 'Subscriptions'
   • Find Depositphotos in the list
   • Tap it and select 'Cancel Subscription' or 'Turn Off Auto-Renewal'
   • Confirm the cancellation
2. For Google Play (Android):
   • Open the Google Play Store app
   • Tap your profile icon (top right)
   • Select 'Manage subscriptions'
   • Find Depositphotos
   • Tap 'Cancel subscription'
   • Select your reason and confirm

App store cancellations take effect at the end of your current billing cycle. Save screenshots showing the subscription is now cancelled in your app store account-this proves you cancelled if a charge appears later.

Contacting Depositphotos support to confirm cancellation

After you cancel through the website or app, sending a follow-up email to Depositphotos support creates a written record and protects you if a charge appears later.

Email Depositphotos support at [email protected] with a brief message:

Subject: Subscription Cancellation Request and Confirmation I am requesting confirmation that my Depositphotos subscription (subscription ID: [your ID if you have it], email: [your email]) has been cancelled and auto-renewal has been disabled. My final billing date should be [insert date from your account]. Please confirm in writing that no further charges will be made after this date.

Keep a copy of this email and Depositphotos' reply. If you need to contact them by phone, the support numbers are +1-646-809-7407 or +1-888-786-2758 (US-based, so factor in time zone differences). Response times are not clearly stated, so do not wait until your billing date to send this email-send it as soon as you cancel.

Tocancel recommends always requesting cancellation in writing because it is your proof. Phone calls leave no record, and if a charge appears later, you will have no evidence that you asked to cancel.

Common mistakes when cancelling Depositphotos

Many people feel frustrated after discovering they were charged when they thought they had cancelled. These mistakes are avoidable with one simple discipline: document everything.

Mistake 1: turning off notifications instead of auto-renewal

Depositphotos allows you to silence renewal reminders, but this is not the same as cancelling. Disabling notifications just means you will not be warned before the charge happens-the charge still happens. Always look for the toggle or button that says 'Auto-renewal', 'Recurring subscription', or 'Cancel subscription', not 'Notifications' or 'Alerts'.

Mistake 2: assuming cancellation happened without checking the confirmation

Closing the browser tab after you click 'cancel' does not mean the system processed your request. Many users assume the cancellation worked, then get charged 30 days later because the toggle never actually turned off. After every cancellation step, wait for either a green confirmation message on screen or a confirmation email in your inbox. If neither appears within a few minutes, the cancellation may not have gone through.

Mistake 3: not downloading files before the subscription ends

Once your subscription expires, you lose access to download any remaining files you purchased. If you think you might need an image again later, download it before your final billing date passes. Depositphotos does not allow re-downloads of content from expired subscriptions.

Mistake 4: forgetting to check which platform you used to subscribe

If you signed up through the App Store or Google Play but try to cancel on the website, your cancellation will fail because the subscription exists in the app store system, not the Depositphotos system. Always verify where you subscribed before attempting to cancel. Check your email for the original sign-up confirmation-it will tell you whether you used the website, Apple, or Google Play.

Mistake 5: not keeping proof of cancellation

Screenshots and email confirmations are your insurance policy. If you cancel and a charge still appears, Depositphotos will ask for proof that you requested cancellation. Without it, the company can claim they never received your request. Screenshot your account settings showing auto-renewal is off, save the confirmation email, and take a photo of your bank statement if a disputed charge appears.

What happens after you cancel Depositphotos

Cancellation does not mean immediate loss of access. Understanding the timeline protects you from panic and helps you plan ahead.

Your access during the final billing period

When you cancel auto-renewal, Depositphotos lets you download files until the end of your paid period. If you cancelled on day 10 of a 30-day cycle, you have 20 more days to download anything you need. After your subscription expires, the download function locks and you cannot access files anymore. Make a note of your final access date and download everything you might need before it arrives.

What happens to your account after expiry

Your Depositphotos account will remain active but in a free (limited) state. You can log in, but you cannot download files unless you subscribe again or buy a credit pack. Your profile, saved collections, and download history stay on the account for reference.

Resubscribing if you change your mind

You can resubscribe at any time. Log in, go to Plans, choose your preferred subscription, and pay. Tocancel recommends waiting for promotional emails from Depositphotos-they often offer first-month discounts or reduced annual plans to past subscribers.

Pricing comparison and when to keep vs cancel

Deciding whether to keep your Depositphotos subscription depends on how much you actually use it and whether cheaper alternatives exist.

The key question: How many files do you actually download per month? If the answer is fewer than five, you are paying too much. Tocancel helps consumers cancel subscriptions that do not match their real usage patterns-and Depositphotos is a common case where users pay for unused access.

What to do if Depositphotos continues charging after cancellation

If a charge appears on your bank statement after you cancelled, take immediate action. Do not assume it is a billing error-treat it as an unauthorised charge that must be disputed.

Step 1: verify your cancellation in writing

Log into your Depositphotos account and check whether auto-renewal is still showing as 'Off' or 'Disabled'. If it is, the charge is unauthorised. If it somehow shows as 'On', someone may have reactivated your subscription-check your email for any account change notifications. Screenshot both states (the current setting and your email confirmation) as evidence.

Step 2: contact Depositphotos and demand a refund

Email [email protected] with the subject line "Refund Request for Unauthorised Charge" and include:

• The charge amount and date it appeared on your statement
• Your subscription cancellation date and screenshots proving you cancelled
• A clear demand for a full refund within 7 days

Tocancel advises keeping your tone professional but firm. You are not asking a favour-you are demanding your money back for a service you explicitly cancelled. Save their reply.

Step 3: dispute the charge with your bank

If Depositphotos does not refund within 7 days, contact your bank or credit card company and dispute the charge as "unauthorised transaction" or "service not requested". Provide your bank with the cancellation screenshots and the email trail proving you asked Depositphotos to stop charging you. Banks almost always refund in these cases because you have documented proof of cancellation.

Step 4: escalate to MDTCCOL if needed

If your bank refuses or Depositphotos still does not refund, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCOL) at consumerinfo.mdtccol.gov.my. Include your evidence and explain that the company continued charging after you cancelled. MDTCCOL takes auto-renewal complaints seriously and can force refunds.

Your legal position is rock solid if you have proof of cancellation. Most companies refund immediately once escalated.

Depositphotos contact details and cancellation address

Depositphotos does not publish a Malaysia-specific cancellation address. The company is based in Cyprus and serves global customers through its website.

When contacting Depositphotos, always use email because it creates a written record. Include your account email, subscription details, and the specific action you are requesting. Response times vary but typically range from 24 hours to 5 business days.

Your checklist before and after cancelling Depositphotos

Use this checklist to ensure your cancellation is complete and protected.

Before you cancel

• Log into your account and screenshot your current plan name, renewal date, and whether auto-renewal is on
• Note where you subscribed (website, App Store, or Google Play)
• Download any files you still need-you lose access after expiry
• Save your latest payment receipt, bank statement, or invoice showing the charge amount
• Locate your subscription cancellation date from your account (you will need this for disputes)

During cancellation

• Navigate to Plans or Subscriptions in your account settings
• Find the auto-renewal toggle and switch it off
• Wait for a confirmation message to appear on screen
• Screenshot the page showing auto-renewal is now 'Off' or 'Disabled'
• Close the browser or app and log back in to verify the toggle is still off

After you cancel

• Check your email for a cancellation confirmation from Depositphotos within 24 hours
• Send a follow-up email to [email protected] asking them to confirm your subscription has been cancelled
• Note your final billing date and set a phone reminder for 2 days before it
• Create a folder and save all cancellation screenshots, confirmation emails, and bank statements in case you need to dispute a future charge
• Monitor your bank account for 1-2 billing cycles after cancellation to ensure no unauthorised charges appear
• If a charge appears after cancellation, follow the dispute steps in the "What to do if Depositphotos continues charging" section immediately

Summary and next steps

Cancelling Depositphotos is straightforward when you know the steps and keep proof of your cancellation request. Most users successfully cancel by switching off auto-renewal in their account settings, then confirming with a follow-up email to support. Your rights under the Consumer Protection Act 1999 protect you if the company continues to charge after you cancel-and you have multiple escalation paths (bank dispute, MDTCCOL complaint) if refunds are refused.

The key is to act now if you have an active Depositphotos subscription you no longer use. Every month you delay costs you RM137 or more. Tocancel has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover unauthorised charges. Whether you are cancelling Depositphotos because you no longer need stock images, the auto-renewal caught you off guard, or you found a cheaper alternative, the process is the same: document your cancellation, verify it was processed, and monitor your account to ensure no charges appear.

Start now: log into your Depositphotos account, navigate to Plans, and turn off auto-renewal. Then send the support email. By following this guide, you eliminate the risk of surprise charges and take full control of your subscription. Tocancel is here to support you every step of the way.