Cancel Draftsight: Step-by-Step Guide

How to cancel DraftSight in malaysia and stop your auto-renewal charges

What DraftSight is and why you might cancel

DraftSight is a subscription-based computer-aided design (CAD) software service sold by Dassault Systèmes that lets you create, edit, and manage 2D technical drawings and some 3D work. Unlike older CAD programmes you buy once, DraftSight charges you every year - typically on a 12-month cycle - and the subscription renews automatically unless you actively cancel it.

The service is popular among engineers, architects, and technical professionals in Malaysia who work with DWG, DXF, and DGN file formats. However, many users here find the cancellation process confusing because DraftSight does not make the renewal management link obvious, and customer support is email-only with no published phone line or live chat.

If you are here to cancel DraftSight, you are likely frustrated because your next billing date is approaching or you have already been charged. That frustration is legitimate, and Tocancel is here to walk you through your rights and the exact steps you need to take to stop paying.

DraftSight pricing in malaysia

DraftSight offers three main paid plans in Malaysia. Pricing is shown in Malaysian Ringgit (RM) based on annual renewal cycles. Here is what you are paying for:

Many users also start with a free 30-day trial of the Premium plan, then forget to cancel before the paid subscription kicks in automatically. This is a common reason people seek out Tocancel - they never intended to buy the full service.

Should you cancel DraftSight?

You should cancel DraftSight if you no longer use the software, have found a cheaper alternative, or simply do not need a subscription right now. Because DraftSight renews automatically every year, cancelling is the only way to stop future charges. You do not need a reason - Malaysian consumer law gives you the right to cancel any subscription service, and Tocancel can help you understand exactly how to exercise that right.

If you want to pause rather than fully cancel, you can let your current subscription expire and not renew it, then reactivate it later if you need to. However, you must disable auto-renewal before your next renewal date to avoid being charged again.

Your legal rights when cancelling DraftSight

Malaysia's Consumer Protection Act 1999 protects you when you buy any subscription service, including software. Understanding your rights makes the cancellation process less daunting and gives you leverage if DraftSight refuses to cooperate.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, you have the right to cancel any distance contract (a contract made online or by phone) within 10 calendar days of purchase without penalty or reason. This "cooling-off period" applies to DraftSight subscriptions bought direct from their website.

If you bought DraftSight during your first 10 days and changed your mind, you can cancel and demand a refund with no questions asked. After the 10-day window closes, you can still cancel, but you are entitled to the service up to your renewal date - you just stop paying after that date ends.

The Consumer Protection Act also says DraftSight must give you clear information about auto-renewal before you buy, and they must provide an easy way for you to cancel. If they do not, and they charge you after you tried to cancel, you have grounds to complain to the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC), which enforces consumer law in Malaysia.

Your legal position in plain language

You have the right to cancel your DraftSight subscription at any time. You are entitled to know exactly when your next billing date is, and you have the right to a clear, working cancellation method. If DraftSight charges you after you have cancelled, you can file a complaint with the MDTCC and demand a refund. This means you are protected - and Tocancel exists to help you claim those protections.

How to cancel DraftSight step by step

The cancellation method for DraftSight depends on where and how you bought the subscription. Whether you purchased direct from their website, via the App Store, or Google Play, we have broken down each path so you can cancel confidently.

Cancel a DraftSight direct web subscription

If you bought DraftSight directly from draftsight.com, your subscription is managed through a link in your purchase confirmation email. This is the official cancellation route DraftSight provides, and it is the most reliable way to turn off auto-renewal.

1. Open your email and search for a message from DraftSight, Dassault Systèmes, or a billing confirmation containing your order number.
   • Try searching for: "DraftSight", "Dassault", "renewal", "invoice", or "order confirmation"
   • Check your spam and promotions folders in case the email went astray
2. Open the purchase confirmation email and look for a link labeled "Manage Subscription", "Subscription Settings", "Renewal Options", or similar.
   • This link is usually at the bottom of the email or in the terms section
   • Click it to open your subscription dashboard
3. On the subscription dashboard, find your auto-renewal or renewal setting and toggle it off.
   • Look for buttons or switches labeled "Turn off auto-renewal", "Disable renewal", or "Cancel subscription"
   • Some dashboards show your next billing date here - note it down
4. Click "Save" or "Confirm" to apply the change.
   • The page should show a confirmation message stating that auto-renewal is now off
   • Take a screenshot of this confirmation as proof
5. Wait for a confirmation email from DraftSight confirming that your subscription will not renew.
   • This email usually arrives within a few minutes to a few hours
   • Save this email - it is your proof of cancellation
6. If the link in the purchase confirmation email does not work, go directly to the DraftSight support page at draftsight.com/support and submit a cancellation request via email to [email protected].
   • Include your order number and the email address associated with your account
   • Write: "I want to cancel my DraftSight subscription effective immediately. Please turn off auto-renewal on my account and confirm in writing."
   • Keep a copy of this email and any response from support

Cancelling through the direct web link is the fastest route, so start there. If it fails, email support and keep records - this documentation will protect you if a dispute arises.

Cancel DraftSight bought via app store (iOS)

If you bought a DraftSight subscription through Apple's App Store on an iPhone or iPad, you cancel through Apple's subscription management, not through DraftSight itself. Apple handles all billing and renewal for App Store subscriptions, so you must go through them to stop auto-renewal.

1. On your iPhone or iPad, open the Settings app and tap your Apple ID at the top of the screen.
   • If you do not see your Apple ID, you may not be logged in - log in first
2. Tap "Subscriptions" and look for DraftSight in the list.
   • If you do not see it, you may not have an active subscription, or it was purchased on a different Apple ID
3. Tap the DraftSight subscription and select "Cancel Subscription" or "Turn Off Auto-Renewal".
   • You will see options such as "Renew Now", "Manage", or "Cancel" - tap the cancellation option
4. Confirm the cancellation by tapping "Confirm" or "Yes" when Apple asks you to confirm.
   • Apple will ask why you are cancelling - you can skip this or provide feedback
5. You will see a confirmation message. Take a screenshot showing that your subscription is now set to expire on your current end date.
   • This screenshot is your proof of cancellation
6. You will continue to have access to DraftSight until your current subscription period ends. After that date, your access will stop and you will not be charged again.

Apple's cancellation process is straightforward and instant, so if you used the App Store, this method will work cleanly.

Cancel DraftSight bought via google play (Android)

If you own an Android device and bought DraftSight through Google Play, Google manages your subscription billing. You cancel through the Google Play app or website, not through DraftSight directly.

1. On your Android phone or tablet, open the Google Play Store app.
   • Tap your profile icon in the top-right corner
2. Tap "Manage Subscriptions" and find DraftSight in the list of active subscriptions.
   • If DraftSight does not appear, you may not have an active subscription or it may be linked to a different Google account
3. Tap the DraftSight subscription to open its details page.
   • You will see your renewal date, plan name, and billing information
4. Tap "Cancel Subscription" and follow the prompts to confirm.
   • Google Play will ask why you are cancelling - this is optional feedback
   • Tap "Cancel Subscription" again when asked to confirm
5. You will see a confirmation screen showing that your subscription is now set to expire.
   • Take a screenshot of this screen as proof
6. Your access to DraftSight will remain until the end of your current subscription period. You will not be charged after that date.

Google Play subscriptions cancel instantly through this process, so your auto-renewal will stop right away.

What happens after you cancel DraftSight

Cancelling DraftSight does not cut off your access immediately. Instead, you retain full access until your current subscription period ends - this is fair practice and you are entitled to the service you have paid for.

Timeline after cancellation

Once you successfully cancel, here is what you can expect. Your subscription will remain active and fully functional until the day before your renewal date. On or after your renewal date, your access will expire and DraftSight will not charge you. You can still log in and export or download your drawing files before your access expires, so plan to back up any projects you want to keep.

If you do get charged after cancelling, contact DraftSight support immediately with your cancellation proof (the confirmation email or screenshot) and request a refund. Under Malaysian consumer law, you have the right to demand your money back if you were charged in breach of your cancellation request.

Backing up your files before your access expires

Before your subscription expires, download or export all your DraftSight projects, drawings, and any files stored in the application. DraftSight does not guarantee data retention after your subscription ends, so you are responsible for preserving your work. Export your DWG, DXF, or DGN files to your computer or cloud storage so you can access them with other CAD tools or open them in DraftSight again later if you resubscribe.

Refunds: when you can get your money back

Your right to a refund depends on when you cancel and whether you are still within the consumer protection window. Tocancel has helped thousands of consumers recover refunds they thought they had lost, so do not assume you are not eligible.

Refund eligibility within 10 days

If you bought DraftSight and cancelled within 10 calendar days of your purchase, you have the legal right to a full refund under the Consumer Protection Act 1999. This "cooling-off period" applies even if you have already used the software. Write to [email protected] stating that you are exercising your right to cancel under the Consumer Protection Act and request a full refund. Include your order number and the date you purchased.

Refund requests after 10 days

If you cancel after 10 days, DraftSight is not legally required to refund you for the subscription period you have already used. However, they must not charge you again after your cancellation takes effect. If you believe DraftSight charged you unreasonably or did not provide a working cancellation method, you can file a complaint with the MDTCC, which may order a refund on your behalf.

Refund for accidental or fraudulent charges

If DraftSight continued to charge you after you cancelled, or if someone else charged your card without your permission, contact your bank or credit card provider immediately and request a chargeback. Your bank can reverse unauthorised charges and refund your money. Report the incident to [email protected] in writing and keep copies of all correspondence. Tocancel recommends escalating to the MDTCC if DraftSight does not refund you within 14 days.

Common mistakes people make when cancelling DraftSight

Cancelling a subscription sounds simple, but one small error - like using the wrong email, losing your confirmation, or cancelling the wrong account - can trap you paying for months longer than you intended. Here are the pitfalls Tocancel sees most often, and how to avoid them.

Mistake 1: confusing the trial subscription with the paid subscription

Many users sign up for a free 30-day Premium trial, then assume the trial ends automatically. It does not. When the trial expires, DraftSight converts your account to a paid subscription and charges your card. If you do not cancel before the trial ends, you will be billed. Check your email now for any purchase confirmation or first billing notice from DraftSight. If you see one, cancel immediately using the method above.

Mistake 2: not saving your purchase confirmation email

DraftSight's official cancellation route runs through a link in your purchase confirmation email. If you delete this email or forget which account received it, you lose the direct path to cancellation. Search your inbox for DraftSight, Dassault, invoice, or order confirmation emails right now and save them to a folder. If you truly cannot find it, skip to the email-support method: contact [email protected] with your order number and ask them to send you the subscription management link.

Mistake 3: cancelling through the wrong platform

If you bought DraftSight via the App Store but then try to cancel through the DraftSight website, nothing will happen because Apple, not DraftSight, manages that subscription. Always cancel through the platform where you bought it: direct website subscriptions go through draftsight.com; App Store subscriptions go through Apple Settings; Google Play subscriptions go through Google Play. Check your purchase email or bank statement to confirm where you bought it, then cancel through that same place.

Mistake 4: not taking a screenshot of the cancellation confirmation

If DraftSight disputes your cancellation later and charges you anyway, your only proof that you cancelled is a screenshot or email confirmation. Take a screenshot the moment you see the cancellation confirmation page, and save the confirmation email DraftSight sends. These two pieces of evidence let you dispute any charges and claim a refund. Without them, you have no documented proof, and Tocancel cannot help you escalate to the MDTCC as effectively.

Mistake 5: cancelling too close to your renewal date

DraftSight processes cancellations within 24 to 48 hours. If your renewal date is tomorrow and you cancel today, there is a small risk the auto-renewal still goes through while your cancellation is being processed. Cancel at least 3 to 5 days before your renewal date to be safe. Check your purchase confirmation email or DraftSight account for your exact renewal date and set a reminder to cancel at least a week before.

Pricing comparison and plan alternatives

Before you cancel entirely, consider whether you need a different plan or a different tool altogether. Tocancel can help you cancel DraftSight, but we also want to make sure you are making the right choice for your needs and budget.

If you are cancelling because DraftSight is too expensive, LibreCAD is a free alternative that covers basic 2D drafting. If you need something more robust, AutoCAD is costlier but widely used in Malaysia. However, if you are just done with CAD work for now, cancelling is the right call, and Tocancel supports that decision fully.

Your cancellation checklist

Use this checklist to make sure you have covered every step and left no loose ends. Print it or save it to your phone, complete each item, and you will cancel cleanly.

• Find your DraftSight purchase confirmation email and save it
• Note your renewal date (from the email or account dashboard)
• Export and back up all DraftSight files to your computer or cloud storage
• Identify whether you bought direct from the website, App Store, or Google Play
• Cancel through the appropriate method (instructions above)
• Take a screenshot of the cancellation confirmation page
• Save the confirmation email that DraftSight sends
• Set a reminder to check your bank statement on the renewal date to confirm no charge
• If you get charged anyway, contact [email protected] within 14 days with your cancellation proof
• If DraftSight refuses to refund, file a complaint with the MDTCC (consumerism.miti.gov.my)

Contact information for DraftSight support and escalation

If you cancel DraftSight and something goes wrong - such as a surprise charge or a broken cancellation link - you have two paths: contact DraftSight directly first, and escalate to Malaysian consumer authorities if they do not respond fairly.

DraftSight support contact

Email: [email protected]
Website: draftsight.com/support
Response time: Usually 2 to 5 business days

When you email support, include your order number, the email address linked to your account, and your cancellation request. Be clear and factual: "I want to cancel my subscription effective immediately. Please confirm in writing that auto-renewal is now disabled." Keep a copy of your email and any response.

Malaysian consumer authority

If DraftSight does not respond to your cancellation request or refund claim within 14 days, or if they refuse without a valid reason, file a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC).
Website: consumerism.miti.gov.my
Phone: 1-800-886-800 (toll-free in Malaysia)
You can file a complaint online or by phone. The MDTCC will investigate and can order DraftSight to refund you and correct their practices.

Final summary: your path to cancelling DraftSight

Cancelling DraftSight is straightforward when you know your rights and follow the right steps. You have the legal right to cancel your subscription at any time under Malaysia's Consumer Protection Act 1999. If you bought within the last 10 days, you can demand a full refund. If you cancel after 10 days, you keep your access until your renewal date, and you stop paying after that.

The key is to act now: find your purchase email, use the method that matches where you bought the subscription, take a screenshot of the confirmation, and save every email. If DraftSight charges you after you cancel, you have proof to challenge it. If they refuse to refund, escalate to the MDTCC.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought they had lost. Whether you are cancelling DraftSight because you no longer need it, found a cheaper tool, or simply want to cut costs, we are here to make sure you cancel cleanly, keep your money, and understand your rights every step of the way. Start with the checklist above, follow the steps for your purchase platform, and you will be done in minutes.