Cancel Explain Everything: Step-by-Step Guide

How to cancel Explain Everything in malaysia without losing your work

What you need to know about Explain Everything

Explain Everything is a subscription-based digital whiteboard app designed for teaching, training, video lessons, and live collaboration. You access it through the Explain Everything brand, supported by Promethean's service infrastructure. Whether you use it for classroom instruction, team training, or individual projects, the core question is the same: how do you safely cancel your subscription without unexpected charges or data loss?

What Explain Everything offers and how it works

The service operates as a software-as-a-service subscription, meaning you pay monthly or yearly to access features rather than purchasing a permanent license. You can subscribe through three channels: the official website, Apple's App Store (for iPhone or iPad), or Google Play (for Android devices). This choice matters significantly, because cancellation always happens through the same channel where you signed up. If you subscribed on the web, you must cancel on the web. If you use Apple, you cancel in Apple settings. If you use Google Play, you cancel in Google Play. Using the wrong method is the most common reason cancellations fail.

The Free plan gives you 500 MB of cloud storage, access to 3 projects, and the ability to create 3-minute videos. Most users stay on Free until they hit these limits. When you upgrade, you gain unlimited projects, expanded video creation time, more cloud storage, and enhanced collaboration tools for classroom or team use.

Pricing for malaysian users in 2026

Explain Everything publishes prices in Malaysian Ringgit (RM) on their official plans page. Here is what you will see when comparing the paid tiers:

Malaysian users often pay because they need unlimited cloud storage for long-form teaching videos, unlimited project creation for multiple classes, or team collaboration features to manage classroom groups efficiently. The pricing is transparent, but many users do not review their subscriptions regularly and wake up to unexpected charges month after month.

Your consumer rights when cancelling Explain Everything

In Malaysia, your right to cancel a subscription is protected under the Consumer Protection Act 1999 and the Consumer Protection (Distance Contracts) Regulations 2012. These laws give you the legal foundation to demand cancellation and to refuse charges after you have asked to stop the service.

What the law says about subscription cancellation

Under the Consumer Protection Act 1999, you have the right to cancel a service contract. For distance contracts (those made online or by phone), you have a 10-calendar-day cooling-off period from the date you receive notice of the contract terms. However, once that period ends, you can still cancel at any time, but the supplier may charge you a pro-rata amount for services already delivered. The key principle is this: you must receive clear, written confirmation that your cancellation has been processed, and all future charges must stop immediately.

Your legal position is straightforward. If Explain Everything continues to charge you after you request cancellation, that is a breach of contract and potentially unfair commercial practice under the Act. The Malaysian Ministry of Domestic Trade and Consumer Affairs enforces these rights. If Explain Everything refuses to stop charging, you can lodge a complaint with the ministry, and they will investigate on your behalf.

Cancellation rights across billing platforms

Whether you subscribed through the web, App Store, or Google Play, your consumer rights are identical. The Consumer Protection Act 1999 applies regardless of the billing method. However, the cancellation process differs slightly depending on your platform. Tocancel recommends you follow the exact method for your billing channel to ensure the cancellation is recorded in the company's system and with your payment provider.

If you subscribed via the website, Explain Everything holds the relationship with you directly, so you cancel through their account portal. If you subscribed via Apple or Google, those companies are the immediate billing agents, so you cancel through them. All three pathways are legally valid and equally protected by Malaysian consumer law.

How to cancel Explain Everything step by step

Follow these exact steps based on where you subscribed. Take screenshots of each confirmation to document your cancellation for your records.

Cancellation via the web (Explain drive)

If you signed up directly on the Explain Everything website, you cancel through your Explain Drive account. This is the most straightforward path and gives you immediate control.

1. Go to app.explaineverything.com and sign in with your email and password.
2. Locate your username in the upper right corner of the screen.
3. Click on your username to open the account menu.
4. Select "My Subscriptions" from the dropdown.
5. Open the "Details" tab (if not already selected).
6. Find the subscription you want to stop and look in the "Actions" column on the right.
   • If you see a "Cancel" button, click it directly.
   • If you see "View Details", click that first, then click "Cancel Subscription".
7. A confirmation dialog will appear asking "Yes, I want to cancel." Click to confirm.
8. Take a screenshot of the cancellation confirmation message immediately.
9. Check your email inbox (including spam folder) for a cancellation confirmation receipt from Explain Everything within 24 hours.

Once you confirm, your access to paid features will remain active until the end of your current billing period. No refund is issued for unused days, but you will not be charged again after that date. Save this confirmation email and screenshot in a folder on your device.

Cancellation via apple app store (iPhone or iPad)

If you subscribed through the App Store, you must cancel through Apple settings. This is a limitation of Apple's subscription model, not an Explain Everything choice, but it protects you because Apple handles the cancellation and billing refund.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions".
4. Find "Explain Everything" in the list of active subscriptions.
5. Tap on "Explain Everything".
6. Tap "Cancel Subscription" or "Edit Subscription" (depending on iOS version) and then select "Cancel".
7. Confirm the cancellation when prompted.
8. Take a screenshot showing the subscription status as "Cancelled" or "Expires on [date]".
9. Check your Apple ID email for a cancellation receipt from Apple within 12 hours.

Apple will continue your access until the end of the billing period and will not charge again. If Apple's system shows your subscription is still active after 48 hours, contact Apple Support at support.apple.com, and they will manually cancel it for you at no charge.

Cancellation via google play (Android)

If you use an Android phone or tablet and subscribed through Google Play, you cancel through the Google Play app or website. Google handles the billing relationship, so the cancellation flows through them.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the upper right corner.
3. Tap "Payments and subscriptions".
4. Tap "Subscriptions".
5. Select "Explain Everything" from the list.
6. Tap "Cancel subscription".
7. Follow the prompts to confirm cancellation, and select your reason (optional).
8. Take a screenshot of the final confirmation showing the cancellation date.
9. Check your Google Account email for a cancellation confirmation within 12 hours.

Your access will continue until the current billing cycle ends, and Google will not charge you again. If you need help, visit support.google.com and search for "cancel subscription".

What happens after you cancel Explain Everything

Understanding what occurs in the days and weeks after cancellation removes anxiety and helps you plan your next steps.

Access and data after cancellation

After you cancel, your account remains accessible until the end of your current billing period. You can still log in, download your projects, export your videos, and access your teaching materials. Explain Everything will not delete your data immediately. However, after your billing period ends, your account will revert to the Free plan limits (500 MB storage, 3 projects, 3-minute videos). Any projects or files exceeding those limits may become inaccessible or read-only.

This is why it is critical to export and save any teaching materials, recorded videos, or shared class links before your paid access expires. You should download all important files to your computer at least one week before your billing period ends. Tocancel recommends you treat this export as a non-negotiable step, not a nice-to-have one.

Refund policy and what to expect

Explain Everything does not issue refunds for unused time after cancellation. If you cancel mid-month, you lose the pro-rata amount for the remaining days. This is stated clearly in their Terms of Use and is a standard practice for monthly subscriptions. However, this does not mean you have no rights if you cancel within the 10-day cooling-off period under Malaysian consumer law.

If you cancel within 10 calendar days of purchase and have not substantially used the service, you may request a refund on consumer law grounds. Contact Explain Everything support at [email protected] and reference the Consumer Protection (Distance Contracts) Regulations 2012. Tocancel has seen companies honour refund requests in this window, though they are not obligated to do so once the cooling-off period ends.

For cancellations outside the 10-day window, no refund applies. Your payment for that month is final. Focus instead on ensuring no future charges occur and on exporting your work.

Pricing comparison and whether you should cancel

Before you cancel, ask yourself whether downgrading to the Free plan or switching to a different plan makes more sense for your needs.

Reasons to keep your subscription

If you teach multiple classes, manage large video libraries, or collaborate with colleagues, the pro-rate cost per class or per video often justifies the subscription. The Pro plan at RM44.90 per month (or RM449 per year) costs less than RM2 per teaching day if you use it daily. If you only teach two or three classes, this is reasonable value. The Team plan at RM44.90 per user per month may be expensive for a large team, but for a small department of three to five people, it centralises administration and sharing.

Reasons to cancel and alternatives

If you have stopped teaching, moved schools, or found a free alternative that meets your needs, cancellation is correct. Free alternatives include Google Jamboard (now Google Meet whiteboard), Miro, Mural, and even Microsoft OneNote. These are not identical to Explain Everything, but they handle basic whiteboarding and collaboration. If you only need the Free plan features (3 projects, 3-minute videos), you should cancel paid tiers entirely and use Free instead.

Common mistakes to avoid when cancelling

Many teachers and trainers think they have cancelled but have not. The frustration of discovering unexpected charges weeks later is entirely avoidable with attention to a few critical details.

Mistake 1: cancelling in the wrong location

The single most common error is attempting to cancel through the wrong channel. If you subscribed on the web but try to cancel in Apple settings, nothing happens. Your web subscription remains active and charges you. Apple sees no subscription to cancel. Meanwhile, you believe you have cancelled, so you are shocked when the charge appears. Check your email receipt from the original purchase. It will clearly state whether you were charged by "Explain Everything" (web), "Apple" (App Store), or "Google" (Google Play). Cancel only through that channel.

Mistake 2: forgetting to confirm

Many cancellation pages ask you to confirm your choice with a secondary button. Clicking "Cancel" once is not enough. You must see a confirmation dialog and click "Yes, I want to cancel" or a similar affirmation. If you close the page without seeing a success message, the cancellation did not process. Always wait for the confirmation screen and take a screenshot of it.

Mistake 3: not checking your email for the receipt

After you cancel through the web, App Store, or Google Play, a confirmation email should arrive within 24 hours. If you do not receive it, the cancellation may not have gone through. Check your spam and promotions folders. If you see no email within 48 hours, contact [email protected] or the relevant platform (Apple or Google) and ask them to confirm your cancellation status manually. Tocancel advises you to view this email receipt as proof of cancellation and to keep it permanently.

Mistake 4: cancelling without exporting your work

Once your billing period ends, your paid storage and project limits disappear. If you have 200 GB of videos and projects, they cannot fit in the 500 MB Free plan. Some files will become inaccessible. Export and download all important materials before you cancel, not after. This is not a mistake related to the cancellation itself, but it is one that causes serious regret after the fact.

Checklist before and after cancellation

Use this checklist to ensure you cancel safely and completely.

Before you cancel

• Check your billing channel (web receipt or App Store/Google Play notification).
• Note your current billing date and next renewal date.
• Take a screenshot of your current subscription status.
• Export all projects, videos, and teaching materials to your computer.
• Save any shared links or resources you need long-term.
• Review whether the Free plan meets your needs after cancellation.

During cancellation

• Follow the exact steps for your billing platform (web, Apple, or Google).
• Wait for and take a screenshot of the final confirmation message.
• Note the date and time you submitted the cancellation.
• Do not close the browser or app until you see a success message.

After cancellation

• Check your email (all folders) for a cancellation receipt within 24 to 48 hours.
• Log back into your Explain Everything account to verify your subscription status shows "Cancelled" or "Expires on [date]".
• Wait for your next scheduled billing date to pass without a charge.
• If a charge appears, contact support immediately with your cancellation confirmation.
• Keep all screenshots and emails in a folder for 12 months.

What to do if Explain Everything keeps charging you

If you cancelled but a charge still appears on your credit card or bank statement, you have clear options under consumer law.

Step 1: verify the cancellation was actually processed

Log into your Explain Everything account and check the subscription status. Go to My Subscriptions and look for the specific wording. It should say "Cancelled" or "Your subscription ends on [date]." If it says "Active" or shows a renewal date in the future, your cancellation did not process. Return to the cancellation screen and try again, following the steps exactly.

Step 2: contact Explain Everything support

Email [email protected] with your cancellation screenshot, the date you cancelled, and the unauthorised charge. Explain that you cancelled and you do not consent to the charge. Request a full refund or a credit to your account. Provide your order number and billing email. Tocancel recommends you keep this email simple, clear, and factual. Do not be angry; be professional and reference the charge date and amount.

Step 3: contact your payment provider (card or bank)

If Explain Everything does not refund within 7 days, contact your credit card company or bank. Tell them you cancelled the subscription but were charged anyway. This is called a "disputed transaction" or "unauthorised charge." You have the right to dispute it under Malaysian banking regulations and your card issuer's terms. Your bank will contact Explain Everything on your behalf and demand proof that you authorised the charge. If Explain Everything cannot provide proof of post-cancellation consent, the charge will be reversed.

Step 4: escalate to the ministry of domestic trade and consumer affairs

If your bank reverses the charge but Explain Everything continues to bill you on future dates, or if they refuse to respond, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. You can lodge a complaint online at www.kpdnhep.gov.my. Include your cancellation confirmation, all screenshots, the charge dates, and the responses (or lack thereof) from Explain Everything. The ministry will investigate and may issue a directive to stop the charges and issue a refund. This is your final escalation point and it carries legal weight.

Cancellation address and official contact details

Explain Everything's Terms of Use require written cancellation notices for Malaysian users to be sent to their UK office, as Malaysia is outside the United States.

Mailing address for cancellation notices

If you choose to send a formal written cancellation letter (useful if email support ignores you), use this address:

Explain Everything
Promethean World Limited
40 Clarendon Road
Watford, Hertfordshire
WD17 1JJ
United Kingdom

Send your letter by registered post or email. Include your email address, account name, order number, the date of your cancellation request, and a clear statement that you request immediate cessation of all charges. Keep proof of postage or email delivery confirmation.

Email support

For faster resolution, email [email protected] with the subject line "Subscription Cancellation Request" and your account details. Support hours are Monday to Friday, 9 AM to 5 PM Eastern Time (which is 9 PM to 5 AM Malaysian time the following day, so plan accordingly).

Why cancelling matters and how tocancel helps you

Subscription creep is real. Teachers and trainers sign up for tools like Explain Everything to solve a specific problem, then forget to cancel when they stop using them. A RM44.90 monthly charge does not feel large until you realise you have not opened the app in six months and you have paid RM270 for nothing. Multiply this across three or four unused subscriptions and you have lost hundreds of Ringgit to services you do not use.

Cancelling Explain Everything is not a technical problem. It is a process problem. You need to know where to cancel, what to expect, and what to do if the company does not listen. Tocancel exists to guide you through exactly this kind of situation. Our resource library covers dozens of Malaysian software subscriptions, apps, and services. Whether you want to cancel Explain Everything, switch to a cheaper plan, or dispute an unauthorised charge, Tocancel gives you the legal background, the step-by-step process, and the escalation contacts you need.

Thousands of Malaysian consumers have used Tocancel to successfully cancel unwanted subscriptions, recover unauthorised charges, and take control of their digital spending. You can do the same. Start by following the cancellation steps above, document every confirmation, and contact Tocancel if you hit resistance from Explain Everything or your payment provider. Your rights are clear under Malaysian consumer law, and your power to enforce them is real.