Cancel Freemake: Step-by-Step Guide

How to cancel Freemake and reclaim control of your software subscription

What is Freemake and why you might want to cancel

Freemake is a media conversion software suite that lets you convert videos, download media, and extract audio from online sources. The company operates on a freemium model-the basic version is free to download, but premium features and watermark removal require a paid subscription or licence.

For Malaysian users, this means you may have signed up for a trial, a monthly Mega Pack subscription, or a lifetime licence. Many users find themselves paying recurring charges after a trial period ends without realising the auto-renewal had been enabled. If that has happened to you, Tocancel is here to walk you through your rights and the exact steps to stop future charges.

What people typically pay for with Freemake

Most Freemake customers upgrade to remove the watermark from exported videos, unlock premium conversion formats, and access the Mega Pack feature set. The free version works but is intentionally limited-watermarks appear on output, conversion speeds are slower, and some formats are blocked. For users creating content for work or study, that limitation often pushes them to pay.

Freemake sells three main paid options: a 1-week trial at RM4, a monthly Mega Pack subscription at RM189, and a lifetime Mega Pack licence at RM283. The trial and monthly plans renew automatically, which is where unexpected charges come from.

Why cancellation matters in malaysia

Freemake has no Malaysia-based office or customer service centre. Support is email-only at [email protected], with no phone line or live chat. This means you cannot walk into a shop or call a Malaysian number to cancel. Instead, you rely on email records, payment receipts, and your account page-which is why Tocancel emphasises saving evidence before you act.

Malaysian users have reported slow email responses and format compatibility issues, so taking screenshots of your billing details and purchase confirmation now will protect you if disputes arise later. Your cancellation request is your only proof that you took action.

Your consumer rights and what they mean for you

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999, which gives you the right to cancel a contract within a cooling-off period and to receive accurate information before you pay. When Freemake charges your card or PayPal account without clear consent, or fails to honour a cancellation request, you have legal grounds to dispute it.

What the consumer protection act 1999 guarantees

The Act gives you a 10-day cooling-off period to cancel distance contracts-those made online or by email without face-to-face contact. Because Freemake operates only online, your purchase qualifies. This means if you bought a monthly subscription or trial within the last 10 days, you can cancel and ask for a full refund without penalty.

The Act also requires companies to give you clear, honest information about charges before you pay. If Freemake did not make the renewal date, cost, or cancellation process obvious at checkout, that is a breach of your rights. Tocancel advises documenting exactly what information appeared on the checkout screen, because that evidence supports your case if you escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK).

Your legal position: You can cancel Freemake and demand a refund if (a) you are within 10 days of purchase, or (b) the company failed to disclose material terms before charging you, or (c) you cancelled before the next billing date but were still charged.

Who to contact if Freemake refuses to refund or cancel

If Freemake ignores your cancellation email or denies a refund you believe you are entitled to, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). You can file a formal complaint online at www.kpdnkk.gov.my or contact the Consumer Affairs Bureau. KPDNKK enforces the Consumer Protection Act 1999 and has the power to compel refunds and levy fines against companies that break the law.

Keep every email you send to Freemake support, every reply they send back, and screenshots of your account and billing history. This evidence is essential when you file a complaint with KPDNKK. Tocancel recommends taking these steps now, before you send your first cancellation request, so you have a complete record from day one.

How to cancel Freemake in four key steps

Cancelling Freemake requires you to take action across three channels: your account, email, and your payment method. Below is the exact sequence Tocancel recommends to ensure your cancellation sticks and you are not charged again.

Step 1: gather your proof and cancel via your account

Before you send any cancellation email, log into your Freemake account and take screenshots of your current plan, renewal date, and payment method. Then look for a cancellation or "manage subscription" option on the account page or subscription settings menu. Freemake's official guidance states you must cancel at least one day before the next billing date to avoid being charged again.

1. Sign in to your Freemake account using the email address linked to your payment
   • Go to your account or profile settings
   • Look for sections labelled "subscription", "billing", "pack", "renewal", or "manage plan"
2. Note the exact renewal date displayed on the page
   • Take a screenshot of the plan name, cost, and renewal date
   • Also screenshot your payment method (card ending in X, or PayPal account)
3. Click the cancellation or "disable renewal" button if you find one
   • Complete the cancellation flow and save the confirmation page immediately
   • Do not close the browser until you see a final confirmation message
4. If you do not see a cancellation button, proceed to Step 2
   • Not all account pages have a self-service cancellation option
   • Email is your next route

Step 2: email Freemake support with a formal cancellation request

Send an email to [email protected] with a clear subject line and all your account details. Freemake's support team handles cancellations by email, and this email becomes your official cancellation notice. Write it in plain language, include your licence key or account email, and request written confirmation of cancellation.

1. Compose a new email to [email protected]
   • Subject line: "Cancellation Request - [Your Email Address] - Freemake Account"
2. In the body, include:
   • Your full name and the email address associated with your Freemake account
   • Your licence key (found in your purchase email or account page)
   • The current plan name (e.g., "Mega Pack Monthly Subscription")
   • The next billing date (from your screenshots)
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing and confirm that no further charges will be made."
3. Send the email and save a copy for yourself
   • Do not rely on Freemake's email being found in spam-check your inbox every 48 hours
   • If you do not receive a reply within 5 business days, send a follow-up email with the same details
4. Save Freemake's reply as proof of cancellation
   • If they confirm cancellation in writing, you have legal protection against future charges
   • If they refuse, move to Step 3

Step 3: disable renewal at your payment provider

Even if Freemake confirms cancellation, disable the recurring payment on your card or PayPal account as a safety backup. This prevents any accidental or unauthorized charge if Freemake fails to honour your cancellation request. Many consumers overlook this step and regret it when a surprise charge appears weeks later.

1. If you paid by credit or debit card:
   • Log into your bank's app or online portal
   • Find the "recurring payments", "subscriptions", or "standing instructions" section
   • Search for Freemake or Mixbyte LLC (the parent company)
   • Click "cancel" or "disable" on that payment authorisation
   • Take a screenshot showing the cancellation is complete
2. If you paid via PayPal:
   • Log into PayPal.com
   • Go to Settings > Payments > Manage automatic payments
   • Find the Freemake subscription
   • Click "Cancel subscription" and confirm
   • Screenshot the cancellation confirmation

Step 4: set a calendar reminder and monitor your account

Mark your calendar for the day after the original renewal date. Log back into your Freemake account and verify that your plan shows as "cancelled" or "inactive". Check your bank statement or PayPal activity to confirm no charge was taken. This final check protects you and creates evidence if you later need to dispute a charge.

1. One day after the original renewal date, log in to Freemake again
   • Confirm your plan status shows as cancelled, inactive, or expired
   • Take a screenshot as proof
2. Review your bank or PayPal statement
   • If no charge appears by the renewal date, cancellation was successful
   • If a charge does appear, proceed to the refund section below
3. Save all screenshots and emails in one folder
   • Label it "Freemake Cancellation" with today's date
   • You will need this evidence if you file a complaint with KPDNKK

How to request a refund if you were charged after cancellation

If you cancelled before the renewal date but Freemake still charged you, you have the right to a refund. Tocancel recommends pursuing this through a formal dispute process that creates a paper trail.

Refund request process

Send a second email to [email protected], this time requesting a refund. Reference your original cancellation email and include the charge date, amount, and transaction ID. Keep your tone professional and factual-this email may be reviewed by KPDNKK later.

1. Compose an email to [email protected]
   • Subject: "Refund Request - Unauthorized Charge After Cancellation"
   • Include: your account email, the cancellation email date, the charge date and amount, and your payment method (last 4 digits of card or PayPal email)
   • State: "I cancelled my subscription on [date] and received no confirmation from you. I was charged RM[amount] on [date], which is in breach of the Consumer Protection Act 1999. I request a full refund within 14 days."
2. Wait 5 business days for a reply
   • If Freemake refunds you, the matter is closed
   • If they refuse, proceed to dispute the charge with your bank or PayPal
3. If Freemake refuses, contact your bank or PayPal
   • File a "chargeback" or "dispute" claim citing unauthorised charge after cancellation
   • Attach your cancellation email and screenshots as evidence
   • Your bank or PayPal will investigate and typically refund you if your evidence is clear

Freemake's official refund policy

Freemake's own refund page states that refunds are not given if you miss the cancellation deadline (one day before renewal). However, this policy does not override your legal rights under the Consumer Protection Act 1999. If Freemake failed to honour your timely cancellation request, or if they did not make the cancellation deadline clear before you paid, you are still entitled to a refund. Tocancel advises treating Freemake's policy as a guideline, not a law.

Freemake pricing and what you might be paying

Understanding what you paid helps you calculate the refund you are owed. Below is Freemake's standard pricing in Malaysian Ringgit.

If you bought the trial or monthly plan, your charge renews automatically. If you bought the lifetime licence, there are no future charges. If you see a charge for a plan not listed above, contact [email protected] with your receipt and ask for clarification.

Common mistakes people make when cancelling Freemake

Many users feel frustrated because they cancelled but were charged anyway, or they deleted the software and assumed that cancelled the subscription-it does not. Here are the traps Tocancel has seen most often.

Mistake 1: deleting the software instead of cancelling the subscription

Uninstalling Freemake from your computer does nothing to stop the recurring charge. The subscription lives in your account online, not on your device. You must cancel it through your account page or email, not by deleting the app. Many users realise this mistake when they see a charge appear weeks after they thought they were done with Freemake.

Mistake 2: missing the "one day before renewal" deadline

Freemake requires you to cancel at least one day before the renewal date to avoid being charged. If you cancel on renewal day itself, the charge may already be processed. Check your account immediately to confirm the exact renewal date, and set a phone alarm for the day before. Tocancel recommends cancelling three days early to be safe.

Mistake 3: assuming a free trial is actually free

The 1-week trial costs RM4 and auto-converts to a RM189 monthly subscription. Many users thought the trial was free and did not realise they would be charged RM4 upfront and then RM189 a month later. Always read the checkout page carefully before confirming any purchase. If you were caught by this, you have grounds for a refund under the Consumer Protection Act 1999 if the charges were not made clear.

Mistake 4: not saving proof of cancellation

If you cancel via your account page, take a screenshot of the confirmation immediately. If you cancel by email, keep that email and any reply from Freemake. Without proof, you have no way to dispute a future charge or file a complaint with KPDNKK. Tocancel always emphasises: proof is power.

Mistake 5: not cancelling at the payment provider as a backup

Even if Freemake confirms cancellation, disable the recurring payment at your bank or PayPal. This is your safety net. If Freemake fails to honour the cancellation, your bank will block the charge. One extra step now saves you hours of frustration later.

What to do after you have cancelled Freemake

After you cancel, your work is not finished-you need to monitor and verify. Below is your post-cancellation checklist.

Monitor your account for 30 days

Check your bank statement and PayPal account every few days after cancellation. Make sure no new charges appear. Some payment processors take 3-5 business days to process a refund, so do not panic if you do not see one immediately. If a charge appears after the renewal date, escalate to your bank or PayPal immediately.

Keep your Freemake access until you confirm cancellation

Do not delete your Freemake account or change your password until at least 30 days after cancellation. If there is a dispute later, you need to be able to log in and show KPDNKK the cancellation status and all communications with Freemake.

File a complaint with KPDNKK if needed

If Freemake does not refund you or ignores your cancellation request, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. Go to www.kpdnkk.gov.my and select "File a Complaint". Attach all your screenshots, emails, and payment receipts. KPDNKK will investigate and can compel Freemake to refund you. Tocancel has seen many complaints resolved this way.

When to keep Freemake and when to cancel

Not everyone should cancel. If you use Freemake regularly and the RM189 monthly cost fits your budget, keeping the subscription may be right for you. Below is a quick guide to help you decide.

How tocancel helps you cancel with confidence

Freemake does not make cancellation obvious, and it operates only by email with no Malaysia-based phone support. That puts you at a disadvantage. Tocancel has helped thousands of Malaysian consumers cancel subscriptions, dispute unauthorised charges, and file complaints with KPDNKK. We know the exact wording that works, the deadlines you must hit, and the evidence you need to protect yourself.

Visit Tocancel.com to find cancellation guides for Freemake and hundreds of other services. We walk you through each step, explain your rights under Malaysian law, and show you how to escalate if a company refuses to honour your request. Your right to cancel is protected by law-Tocancel helps you exercise it.

Contact details and final steps

Freemake has no Malaysia-based office or phone line. All support is handled by email only at the address below.

Your next step is to log into your Freemake account right now, take screenshots of your plan and renewal date, then send a cancellation email to [email protected]. Do not delay-every day closer to your renewal date makes the cancellation harder. Tocancel has guided you through the process. Now take action, keep your proof, and reclaim control of your spending.